unit 1商务信函基本知识介绍

Unit1

FundamentalsofModern

BusinessLetterWriting

现代商务函电写作的基本知识

InternationalBUSINESSLETTERS

国际商务函电

专业英语教研室

山东省经济管理干部学院

主讲教师：郑召关introduction2Contentsandwaysofwriting(主要内容和写法)

3LayoutofBusinessLetter(商务信函格式)4HowtowriteAnEnvelope（如何书写信封）

1PrinciplesofaBusinessLetter(商务信函规则)Preface1.DefinitionEnglishbusinesscorrespondencereferstotheletters,cables,telexes,faxesande-mailsdealingininternationalbusiness,aswellasindomestictrade,ofcourse.2.AimThepurposeofthiscourseistohelpyoulearnhowtowritegoodbusinesslettersbyusingup-to-date

expre-ssionsinthesimplestpossiblelanguage.Ithasitsuniquelanguagestyleandjargons行话，黑话

Itisfullofbusinessterminations词尾

andabbreviationsThereisacloserelationsbetweenbusinesscommunicationandinternationaltrade

3.FeaturesWeareinthemarketforsilkblouses丝绸上衣

andshouldbepleasedifyoucouldkindlyquoteusyourkeenestpricesforthegoodsbelowOfferquotationordercounterofferletterofcreditCIFFOBYL11/11RVDS/C123L/CUNRCVPLSRUSH

Examples:

PartofBusinessLetters

A.Thestandardparts

theletterheadthedatetheinsideaddressthesalutationthebodyoftheletterthecomplimentaryclosethesignature(1)thereferences收发文编号(2)thespecialmarkings特殊标志(3)thesubjectline标题，主体，事由(4)thecarboncopynotation(5)theenclosure

PartofBusinessLetters

B.Theoptionalparts

Therearesevenpartsinanordinarybusinessletter:1—letterhead（信头）2—date（日期）3—insidenameandaddress（封内名称和地址）4—salutation（称呼语）5—message（bodyofletter）（正文）6—complimentaryclose（结束语）7—signatureandofficialposition（签名与职务）

Contentsandwaysofwriting(主要内容和写法)

Somelettersmaycontainoneormoreofthefollowing,whichdependonthedifferentsituationofeachwritingrequirement:8—referencenotation（编案号）9—attentionline（送交）10—subjectline（标题）11—enclosure（附件）12—The“PerPro”signature(代理人签字)13—TheIdentificationmarks（认辩符号）14—postscript（附言）

1)Letterhead(信头)Theletterheadusuallyincludestheessentialinformationaboutthewriter—name,address,cableaddress,telexnumber,etc.ThewritingoftheaddressshouldbestressedasitistotallydifferentfromChineseorder.Thenumberandthestreetshouldbeputatthebeginningwhilethecityandcountrybeputattheend.Forexample,"中国广东省广州市天河街14号”shouldbetranslatedinto“No.14TianheStreet,Guangzhou,GuangdongProvince,China”.一般放在整封信的首页最上面中央，有些公司为方便直接将信头印在信笺上端。如

PINGANINSURANCECOMPANYOFCHINAAdd:No.48ZhonghuaRoad,Nanning,Guangxi,ChinaTel:5899900Cableaddress:xxxFax:2438999TelexNo:

E-mail：ping‘an@

这里须强调一下，国外地址写时应注意从小写到大，而不是中国人的习惯从大写到小。

2)Date（日期）

Asforthedate,itisusuallyputoneortwolinesundertheletterheadontherightforthepurposeoffilingorchecking.Simplewaysofwriting:March4,2006March4th,20064March,2006Avoidusing“3/4/06”or“2006.3.4”.打印日期注意事项：

A.年份应完全写出，不能用(04)代替(2004)

B.月份要写英文名称，不能用数字来代替，但可以用缩写。

C.日期最好用基数字。

D.日期的表达式最简单的主要有（英式）日期/月/年，及（美式）月/日期/年排列法，如2006年3月4日写为：4thmarch，2006（英式），March4,2006,OrMarch4th,2006(美式)。3)InsideNameandAddress(封内名称和地址)Itwillbethesameasintheenvelope,whichshallbethenameandaddressofthereceiver.Butwhensomecompaniesusethenameoftheowneraspartofthecompanyname,“Messrs”willbeaddedbeforethename,forexample,“MessrsBob&MichaelTradingCo.”收信人的姓名和地址一般是列在信笺的左上方，沿左页边线写起。封内地址与信封地址写法相同。信内把收信人名称地址写明对工作有便利。对发信人而言，便利有二：一是发信时可与信封地址相互对照，避免放入信封时发生差误；二是发信后便于准确归档，便于以后查找。对收信人而言，便利也有二：一是收信人读信时，如发现信封名称地址与封内名称地址不符，可以知道是放入信封时发生错误，将信返回；二是收信后如信封与信函分离原信仍能保持完整，便于查阅。

此名称和地址由于写在信内而被称为封内名称地址，目的是为了确保信封与信件的一致性以免装错信封寄错信。封内名称地址的写法与信头写法一致。此内容放在日期之下，齐左边。如xxx,ChinaNationalChemicalImp.&Exp.Corp.,NanningBranch,65#Qixingroad,Nanning,Guangxi,China.姓名的写法：1）写给认识的男性，用Mr.加上姓名，如Mr.JohnSmith2)对认识的男性，可用头衔或职称代替Mr.表示尊重，如：

DoctorJohnSmith,ProfessorJoyceGwillian3)对认识的男性，可以同时写上职称甚至工作单位，如：Mr.JohnSmith,managerCameraShop4)对数位男性，可用Messrs.,如：Messrs.ThomasWoodandJohnSmith5)写给不知姓名的人，可写其职务或所在机构，如：ThemanagerOrientedBank6)写给未婚女性，用Miss,接姓名；给已婚女性，用Mrs.；给不知婚姻状况的女性，用Ms.信内地址的一般规则及礼节尊称信内地址的一般规则收信人的姓名（及头衔）商行名称门牌号码和街名城市或州名州、县名及其邮政编码国名信内地址中所使用礼节尊称Mr

用于男性Mrs

用于已婚妇女Miss用于姑娘或者未婚妇女Ms用于已婚或者未婚妇女Dr用于享有博士学位的人Professor用于教授身份的人Messrs(法文Messieurs的缩写），是Mr的复数，仅用于公司行号，而该公司行号的名称由人的姓名组成。

4)Salutation(称呼)SalutationinbusinessletterisdifferentfromthatinChineseorordinaryEnglishletters.“Dear”isusedtoexpressrespecthere,forexample,“DearMr.Perton”.Sometimestheletterisnotad-dressedtoaspecificperson,then“Dearsir(s)”,“Gentleman(men)”areused.Thispartisplacedontheleftundertheinsidenameandaddress.

1.称呼放在封内名称地址之下，齐左边。

2.这是写信人对受信人的一种称呼，其位置是在封内地址的下面空两行，目前外贸书信中一般通用的称呼语有：

Dearsir,DearMadam,Dearsirs,DearMesdames,Gentlemen(不能用单数),DearMr.xxx

称呼后面的的标点，一般使用逗号或分号，美加来信中Gentlemen后用冒号

3.称呼规则如果知道名字，则用DearMr—或者DearMrs——如果不知道名字，则用DearSir或者DearMadam如果写给公司，则用DearSirs,美国人习惯用Gentlemen,当今更习惯应用DearMadamorSir

5)Message/Body(正文)Messageisthepartthewriterexpresseshisideaorrequirements.Usually,itisdividedintothreeparts:opening,bodyandclosing.Openingistogivethereasonofwriting;bodyistospecifyhisrequirementsandwisheswhileclosingistoexpressthanksorhope.Thecontentsofbodywillvarywiththespecificstepofbusiness.Therearetwomainkindsoflayouthere:indentedonewiththefirstlineofeachparagraphindentedandblockedonewithalllinesontheleft.正文的内容一般都包括开头、正文、结束三部分。正文内容会根据具体的交易环节而有所改变。正文格式根据信件格式不同有区别，齐头式下正文全部齐左边，缩进式下正文每一段首行往里缩进。这是书信的主体，表达发信人的意见。在信的开头有开头语(OpeningSentences),自成一节，在习惯上是用客套语先将收到对方的来信的日期、编号或查号、主题及简单内容加以综合叙述，使对方一目了然这封信是答复哪一封去信的。如果是第一次通信也可以利用开头语作必要的自我介绍。写信之前，必须考虑两点：

1、写信的目标（目的）

2、着手的最佳方式

6)ComplimentaryClose(结束语)Therearemanywaysofcomplementaryclosetoshowrespect.Itcarriesnospecificmeanings.Usuallywekeeptheminpacewiththesalutation.Whenthesalutationis“Dearsir(s)”,complimentaryclosewillbe“yoursfaithfully,yourssincerely”;whensalutationuses“Gentleman(men)”,complimentaryclosewillbe“yourstruly,trulyyours”,etc.此内容根据信件格式不同位置有区别，齐头式下结束语放在左边，缩进式下结束语放在右边。结束语是一种客套用语它应与前面的称呼相呼应，后面加逗号。如：与收信人不熟悉，不知道名字，DearSir(s)：Yoursfaithfully,orFaithfullyyours,Gentlemen:Trulyyours,orYourstrully,知道收信人名字，DearMrxx：YourssincerelyorSincerelyyours,如果带有官方性质，Yoursmostcordially,Yoursrespectfully，如果是写给上级的信函，则用

Ihavethehonourtoremain,Sir,/Yourobedientservant.在信的结尾一般有结尾语(TheclosingSentences),一般用来总结本文所谈的事项，提示对受信人的要求，如希望来函或电报订货、答复询问或作必要的声明等。另起一段。如

Wehopetoreceiveyourearlyreply.

TheComplimentaryClose(结尾敬语/套语)(1)

Thecomplimentarycloseismerelyapolitewayofbringingalettertoaclose.Itisusuallyplacedtwoorfourlinesbelowthelastlineofthebodyoftheletter.Therearemanydifferentcomplementaryclosesthatshowrespect,butitshouldmatchthesalutation.Themostcommonsetsofsalutationandcomplimentarycloseareasfollows:SalutationComplimentaryCloseCommentDearSir(s),DearMadam,DearMesdames,DearSirorMadamYoursfaithfully,Faithfullyyours,Formal—ItisverycommonlyusedinBritain,butseldomusedinAmericaandCanada.

TheComplimentaryClose(结尾敬语/套语)(2)

SalutationComplimentaryCloseCommentDearSir(s),DearMadam,DearMesdames,DearSirorMadam:1.Yourstruly,Trulyyours,Formal—ItwasonceanOKandcommonusageinAmericaandCanada.Butnotverycommoninmodernbusinessletters.2.Sincerelyyours,Yourssincerely,Sincerely,Itwasonceinformal—usuallyusedbetweenpersonsknowntoeachother.Butnowadays,itismoreandmorecommonlyusedinbusinesslettersevenbetweenpersonsunknowntoeachotherinmodernAmericaandCanada.

DearMr....(姓),DearMs....(姓),Sincerelyyours,Yourssincerely,Sincerely,Dear...(名),

(With)Bestwishes,(With)Bestregard,Informal—usedbetweenclosefriends.

7)Signature(签名)Itisusuallyprintedandwrittenonaletter,theplaceofwhichwilldependonthelayoutoftheletter.Weputsignatureunderthecomplimentaryclosewithtitleunderit.Ifthewriterrepresentscertaininstitute,thenameoftheinstitutewillbeprintedabovethesignature,forexample:Yourstruly,Yoursfaithfully,(signature)MITSUBISHICORPORATION(Miss)LucySteinbeck(signature)ThomasC.SuttonGeneralManager,SalesDepartment签名紧跟在结束语之下，手写表示尊敬，所以有时信函是打印的，也要在打印签名之下手签。签名根据信件格式不同位置有区别，齐头式下签名放在左边，缩进式下签名放在右边。结束语的下面，应将行号的名称用大写打出，必须由负责人签名，签名的下面为使对方了解签名人的姓名、职位，可以打字注明。外国函件都必须由负责人亲笔签名，用橡皮戳说明该信并非本人亲自过目，只是通函，不为人重视。签名应用墨水笔写在表示敬意的结尾下面,由于信函的正式性,即使认识收信人,也要签上全名.如果以官方身份发函,则最好加上职务名称.

8)ReferenceNumber(参考案号)Inbusinessletters,referenceisoftenmadetopreviousletter.Itmayincludethedateoftheletter,afilenumber,thecontractnumber,L/Cnumberortheinitialsofthesigneroftheletterandtaketheformas“Ourref.”and“yourref.”有时为了归档、查找方便，或明确让双方明白此封信函的内容与什么有关，会在信头之下，日期之上右边为信编写参考号，后面多跟合同号、信用证号等,为避免混淆，最好标明Yourref:Ourref:如果信头没有留出编号空位，编号可以作为复信第一段的第一部分。编号还可缮（shan，抄写）打为信函的标题

e.g:见教材P8.

9)Attention(送交)Whenthewriterwantstoaddressthelettertoaspecialpersonorcorporation,hewilladditundertheinsidenameandaddress.Itusuallytakestheformlike“Attention:TheAdvertisingManager”(由广告经理亲阅)不论信件格式为齐头式还是缩进式，此内容均齐左边。如需注明对方经办人，希望收信商号将信迅速交经办人办理，可以在封内地址下面加Attention或Attentionof或者在称呼之上空两行缮打，位于信的中央，加上底线。例1RichardThomas&BaldwinsLtd.,

151GowerStreet

London,SC76DY,England

AttentionMr.CaveorAttentionofPurchasingManager

e.g:见教材P9.

10)SubjectLine/Captionline(标题)Itisusuallytheorderorcontractnumberorthenameofthegoodstoenablethereceivertobeclearofthecontentsintheletterandforthepurposeoffiling.Itisputunderthesalutationandbeforethemessage.位置根据信函格式有所不同，齐头式下标题放在左边，缩进式下标题放在中间。

（Mainheading）事由写在称呼语下面两行，一般是在信笺中间位置，事由要简单扼要，说明商品名称，数量，信用证或合同号等即可。

DearSir,

OurSalesConfirmationNo.TE151

（Paragraphheading）分段标题放在每段之首，表示该段涉及内容。可用大写字母，后加句号，或者冒号、破折号，以区分标题和正文。一封信限一个标题为好，不同主题可能需要不同部门。

11)Enclosure(附录)Sometimescatalogue,pricelist,order,copiesoffaxorotherrelativedocumentswillbeenclosedintheletter,thenunderthesignaturealineontheleftwillbeaddedtoremindthereceiver,forexample：

enclosure:3copiesencl.asstated

一般放在签名之下，不论信件格式如何，均齐左边。如信中有附件时，应在签名下(的认辨记号下)注明Encl.或Enc.如附件不止一件应注明2Enclsor3Encls,或详细列明如下：Encls:2InvoicesEnc:1B/L

1Photo

1Certificate

PerPro.istheabbreviationofperprocurationem,whichisaLatinphrasedenotingagency.Strictlyspeaking,onlyapartnerisentitledtosignthenameofhisfirm,butforconvenienceauthoritytosignisoftengiventoaresponsibleemployeebyadocumentknowmasapowerofattorney.ThephrasePerPro.,P.Pro.,orevenP.P.isusuallyused,e.g.SincerelyyoursPerPro.UnitedTextilesLtd.(Signed)AntaBrown

PerPro是拉丁文PerProcuration的缩写,意即代理.严格来讲,只有合伙人才有资格为其商行签署.为了方便起见,常以授权书的方式授予某一个负责的职员为其商行签署.

可缩写为PerPro.，P.Pro.或者P.P.12.The“PerPro”Signature代理人签字13.ReferenceNotation(经办人代号)（IdentificationMarks认辨记号）

Theidentificationmarksaremadeupoftheinitialsofthepersonwhodictatedtheletterandthoseofthesecretaryortypist.Theinitialsusuallyareincapitallettersandtypedtwospacesbelowthesignatureagainsttheleftmargin.Thetwosetsareseparatedbyacolonoraslant,e.g.AB/js;AB:js(AB—AntaBrown,dictator;js—JohnSmith,secretaryortypist)认辨记号由书信口述人和秘书或者打字员的首字母组成,通常用大写字母缮打在签名下面的第三行及靠左边边缘栏线上.两组字母用冒号或者斜线分开.JohnPalmer,dictator;AnneJackson,secretaryortypistJP/AJ

JP/ajCarbonCopy(副本抄送)

Itistoshowtheletterhasbeensenttosomeoneinchargeofthis,forexample“c.c.Manager”.Itisplacedundertheenclosureontheleft.不论信件格式如何，齐左边。如果函件要抄送其他有关单位，同时使对方也知道已抄送其他单位，可在信件最后的左下角注明“CCtoxxx”or“CCxxx”14)Postscript(附言)Ittakestheshortformof“P.S.”withsomethingforgottenintheletter.Sometimesonemorepartwillappearintheletter,ittakestheformof“C/O:incareof”(由……转交),forexample,Prof.HenryK.WengerC/oMr.MichaelL.Mogan此内容为信后忘写部分，类似中文信件中的“另”，缩略为P.S.。信写完后，如果想起还有要紧的要说，可以在信末加P.S.引出补叙的话，然后由发信人签署本人简笔签名(本人姓名的第一个字母)。附笔的作用在正规信中,最好不用附笔,但作为特殊手段,有两个作用:1.高级职员在写好的信上随手附笔表示亲切2.在推销信中,为了加深印象,把最有说服力的论点归纳在附笔中

e.g.:P.S.ToseeyouattheAnnualSalesMeetingonJuly17.P.S.Thereisapotentialmarkethereforyournewproduct.

Formofabusinessletter

1.ThefullyblockedstylewithOpenPunctuationThefullyblockedstyleisnowthemostwidelyusedmethodofdisplayforallbusinessdocuments.Thisstyleisthoughttohaveabusinessappearance.Thislayoutreducestypingtimeastherearenoindentationsfornewparagraphsortheclosingsection.Openpunctuationisoftenusedwiththefullyblockedstyle.Againthisreducestypingtimebecausethereisnoneedforanyunnecessaryfullstopsandcommas.2.IndentedstylewithOpenPunctuation

FollowingtraditionalBritishpracticetheindentedstylebusinesslettersareroughlydividedintotwostyles:"Blocked"and"Indented".TheformerisusedmainlyintheUnitedStateswhilethelatterisusedtobepopularinBritishandtheoldBritishcolonies.LayoutofBusinessLetter(格式)

Therearethreemainlayoutsofthebusinessletter:

indentedform,blockedformandmodifiedblocked

（combined）

form.Thefirsttwoareillustratedasbelowwithdifferentpartsoftheletterinplace.商业信函格式有三种：斜列式（缩行式）平头式（并列式）改良平头式（混合并列式）Indentedform(缩进式)

Blockedform(齐头式)

Therearetwomaindifferencesbetweentheindentedformandblockedform:

theplaceofdateandcomplimentarycloseandsignaturethewritingofbody(includingthesubjectline)Sothecombinedformmixesthetwodifferences,itcanusetheplaceofindentedformandthewritingofbodyofblockedform,ortheplaceofblockedformbutthewritingofbodyofindentedform.1)IndentedStyle/Semi-blockStyle(1)

Thisisatraditionalstyle.Itisseldomusedinmodernbusinessletterwriting.

1.Letterhead(信头)---------------------------------------------------2.ReferenceNumber(参考号/发文编号)3.Date(日期)4.InsideNameandAddress(信内地址)---------------------------------------------------5.TheSalutation(称呼)

6.TheSubjectLine(事由标题)7.TheBodyoftheLetter(正文)

1)IndentedForm/Semi-blockStyle(2)

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8.TheComplimentaryClose(结尾敬语/套语)9.TheSignature(落款)------------------------------------------------10.TheReferenceNotation(IdentificationMark)(经办人代号)11.EnclosureNotation(附件)12.CarbonCopyNotation(抄送)13.Postscript(附言/注)2)BlockedForm齐头式/Full-blockStyle完全平头式(1)

Thisisapopularstyleinrecentyears.1.Letterhead(信头)--------------------------2.ReferenceNumber(参考号/发文编号)3.Date(日期)4.InsideNameandAddress(信内地址)----------------------------------------------------------------------------------------------------5.TheSalutation(称呼)6.TheSubjectLine(事由标题)7.TheBodyoftheLetter(正文)--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2)BlockedForm齐头式/Full-blockStyle完全平头式

(2)

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8.TheComplimentaryClose(结尾敬语/套语)9.TheSignature(落款)------------------------------------------------10.TheReferenceNotation(经办人代号)11.EnclosureNotation(附件)12.CarbonCopyNotation(抄送)13.Postscript(附言/注)

3)ModifiedBlockedStyle

(1)

Thisstyleappealstomanyreaders.

1.Letterhead(信头)------------------------------------------------------------

2.ReferenceNumber(参考号/发文编号)

3.Date(日期)4.InsideNameandAddress(信内地址)------------------------------------------------------------5.TheSalutation(称呼)

6.TheSubjectLine(事由标题)7.TheBodyoftheLetter(正文)----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------3)ModifiedBlockedStyle(2)

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8.TheComplimentaryClose(结尾敬语/套语)9.TheSignature(落款)----------------------------------------------------------------10.TheReferenceNotation(经办人代号)11.EnclosureNotation(附件)12.CarbonCopyNotation(抄送)13.Postscript(附言/注)PartThree

1.Letterhead(信头)----------------------------------------------------------2.ReferenceNumber(参考号/发文编号)3.Date(日期)4.InsideNameandAddress(信内地址)------------------------------------------------------------------------------------------------5.TheSalutation(称呼)

6.TheSubjectLine(事由标题)7.TheBodyoftheLetter(正文)-----------------------------------------------------------------------------------------4.Combined-formStyle

(1)Thisisalsoknownasmodified-blockstylewithindentedparagraphs.Itisalsooneoftheacceptablestyles.

-------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8.TheComplimentaryClose(结尾敬语/套语)9.TheSignature(落款)------------------------------------------------------------10.TheReferenceNotation(经办人代号)11.EnclosureNotation(附件)12.CarbonCopyNotation(抄送)13.Postscript(附言/注)4.Combined-formStyle

(2)Envelopesaddressingaccuracyclearnessappearance

Theprinciplesofaddressingenvelopes:

Nameandaddressofthereceivershouldbetypedabovehalfwaydowntheenvelope,leavingenoughspaceforthepostmarkorstamps.thereturnaddressshouldbeprintedintheupperleftcorneroftheenvelope.Postnotationssuchas‘Registered’,‘Certified’or‘Confid-ential’shouldbeplacedinthebottomleft-handcorner.

EnvelopesaddressingEnvelopesaddressingWhenaletterismailedtoathirdpersonwhoisboundtopassitontotheaddressee,writethethirdperson'snamedownbelowtheaddressee’s,writethewords‘careof’infrontofit.

Thethreeimportantrequirementsofenvelopesaddressingareaccuracy,clearnessandgoodappearance.Theaddressontheenvelopeandtheinsideaddressonthelettershouldbeinthesamestyleandpresentthesameinformation.Remembertousethecorrespondent’sfulladdress,includingtheposttownfollowedbythecountrynameandpostcode;bothshouldbetypedinblockcapitals.Typewordssuchas“Street”,“Road”,“Avenue”,“Boulevard”,etc.infull.Postnotationsuchas“Registered”,“Urgent”,“ViaAirMail”,“Certified”,“Confidential”,“Private”,etc.shouldbeplacedinthebottomleft-handcorner.Nopunctuationisusedexceptforabbreviations.Thefollowingexamplesofanenvelopeillustraterespectivelythedifferentstyles.

HowtowriteAnEnvelope

thewriter'snameandaddress(Private&confidential)receiver'snameandaddress-----------------------------------------------------------

thewriter'snameandaddress

(Private&confidential)receiver'snameandaddress-----------------------------------------------------------Indentedform:Blockedform:thesender'snameandaddress

receiver'snameandaddress----------------------(Private&confidential)------------注释：在写咨询信函时，“保密”字样必须写在信封上，可放在信封左下端（平头式），但通常放在发信人地址下端（斜列式）。

HowtowriteAnEnvelope

thewriter'snameandaddress(Private&confidential)receiver'snameandaddress-----------------------------------------------------------

thewriter'snameandaddress

(Private&confidential)receiver'snameandaddress-----------------------------------------------------------Indentedform:Blockedform:thesender'snameandaddress

receiver'snameandaddress----------------------(Private&confidential)------------注释：在写咨询信函时，“保密”字样必须写在信封上，可放在信封左下端（平头式），但通常放在发信人地址下端（斜列式）。

1.TheCommonBlockedStyle(usedmostforbusiness)GuangzhouForeignTradingCorp.599DongfengRoadGuangzhou,Guangdong,China OverseasTradingCo. 24ParkStreet LondonEC4 EnglandUrgentStampPartFour

2.TheCommonIndentedStyleGuangzhouForeignTradingCorp.599DongfengRoadGuangzhou,Guangdong,China OverseasTradingCo. 24ParkStreet LondonEC4 EnglandRegisteredStampPartFour

3.TheUsageof“C/O”or“Careof”GuangzhouForeignTradingCorp.599DongfengRoadGuangzhou,Guangdong,China Mr.LiuHaiC/OOverseasTradingCo. 24ParkStreet LondonEC4 EnglandByAirMailStamp“C/O”,whichcanalsobewrittenas“c/o”or“careof”,hastobeusedwhenaletterismailedtoathirdperson(ororganization)whoisboundtopassitontotheaddressee.Thisexampleshowsthewayofaddressinginsuchacircumstance.PartFour

4.TheUsageof“ByKindnessof...”or“ThroughtheCourtesyof...”

GuangzhouForeignTradingCorp.599DongfengRoadGuangzhou,Guangdong,China Mr.LiuHai

ThroughtheCourtesyofJohnSmithPrivateStamp

Ifaletteristobepersonallydeliveredfromyoubysomeonetotheaddressee,writehisorhernamebelowtheaddressee’swiththefollowingwordsinfrontofit:“Kindnessof”,“ThroughtheCourtesyof”,“PerKindnessof”,“ByKindnessof”,“Forwardedby”,“PerFavorof”,“ByFavorof”,“WithFavorof”,“Favoredby”,etc.Thisexampleshowsthewayofaddressinginsuchcircumstances.LayoutofE-mails

电子邮件格式捎交Mr.CharlesWoodKindnessofMr.J.W.Smith由Mr.J.W.Smith捎交给Mr.CharlesWood转交最终收信人转交人转交人地址LayoutofE-mails

电子邮件格式外发的邮件收件人被抄送人被暗抄人事由主体部分添加附件处接收的邮件主体部分发件人收件人被抄送人事由日期附件LanguageandtoneØ

Choosethemethodofcommunicationcarefully.Ø

Createthedocumentthoughtfully.Ø

Presentthedocumentsothatitlooksgoodandgivesanimpressionofefficiencyandreliability.Ø

Useaformatthatisneat,easytoreadandstructureslogically.Ø

Useappropriatetone,consideringthecircumstances,thesituationandtherecipient.Ø

Ensureyourmessageisaccurateintermsofgrammar,spellingandpunctuation.1.RememberyourABC

AccurateCheckfactscarefullyIncludeallrelevantdetails

Proofread校读

thoroughlyBriefkeepsentencesshortUsesimpleexpressionsUsenon-technicallanguageClearUseplain,simpleEnglishWriteinaneasy,naturalstyleAvoidformality俗套，例行公事

orfamiliarity不拘礼仪

2.