BMC项目管理方法

BMCPerformanceManagerConsole7.x:Administering–Part2Module2:ImplementingaBPMConsoleProjectModuleObjectivesDescribethephasesofanimplementationprojectPlantheimplementationprocess2©2006BMCSoftware,Inc.Allrightsreserved.Lesson1:PhasesofImplementationObjectivesOverviewoftheimplementationprojectDescribethephasesofanimplementationproject4©2006BMCSoftware,Inc.Allrightsreserved.OverviewoftheImplementationProjectDesignandPlanDeployBuildandTestPrototypeConfigureTest,Improve,andMaintainPhase1Phase2Phase3Phase4Phase55©2006BMCSoftware,Inc.Allrightsreserved.Phase1–DesignandPlanIdentifybusinessprocessesandprioritiesIdentifyapplicationsthatsupportthebusinessprocesses,transferprioritiesIdentifysystemswherevariousapplicationsreside,includedependencies,andtransferprioritiesDesignmanagementprocesses,includetoolsandresponsibilitiesUnderstandorganizationalconstraintsUnderstandthetechnicalenvironmentDeployBuildandTestPrototypeConfigureTest,Improve,andMaintainPhase1Phase2Phase3Phase4Phase5DesignandPlan6©2006BMCSoftware,Inc.Allrightsreserved.Phase2–BuildandTestPrototypeInstallAgentsonsystemswithapplicationsthatbestrepresentthetargetenvironmentInstallPATROLConsolesLearnhowtousethetoolsDevelopconfigurationprototypesDevelopanynewKnowledgeModules(KMs)forun-instrumentedapplicationsDesignandPlanDeployBuildandTestPrototypeConfigureTest,Improve,andMaintainPhase1Phase2Phase3Phase4Phase57©2006BMCSoftware,Inc.Allrightsreserved.Phase3–DeployInstalltheBMC®DistributionServer(DS)InstalltheDSClientsCreateinstallationpackagesInstallproductionAgentsInstallKMsStarttheAgentsautomaticallyVerify“vanilla”systemsareoperationalDeploycustomKMsDesignandPlanDeployBuildandTestPrototypeConfigureTest,Improve,andMaintainPhase1Phase2Phase3Phase4Phase58©2006BMCSoftware,Inc.Allrightsreserved.Phase4–ConfigureConfigurePATROLAgentsParametersonThresholdsoffAgentoperationalparametersAccessandsecuritySetupconsoleAccessControlLists(ACLs)Setupaliases/impersonationstomatchAgentACLsSetupevent/alertmanagementDesignandPlanDeployBuildandTestPrototypeConfigureTest,Improve,andMaintainPhase1Phase2Phase3Phase4Phase59©2006BMCSoftware,Inc.Allrightsreserved.Phase5–Test,Improve,andMaintainPhase5lastsFOREVER!YoursteadystateprocessesareexecutingDuringthisphase:MeasureyourprocessesMakeimprovementsLookforwaystoimproveDesignandPlanDeployBuildandTestPrototypeConfigureTest,Improve,andMaintainPhase1Phase2Phase3Phase4Phase510©2006BMCSoftware,Inc.Allrightsreserved.Lesson2:PlanningtheImplementationObjectivesPlantheimplementationprocessAnalyzerequirementsDefineadesignsolutionPerformaphysicalmappingoftheproposeddesignsolutionfordifferentserversDefineanimplementationplan12©2006BMCSoftware,Inc.Allrightsreserved.PlanningtheImplementationProcessAnalysisLogicaldesignPhysicalmappingImplementationplanDeployBuildandTestPrototypeConfigureTest,Improve,andMaintainPhase1Phase2Phase3Phase4Phase5DesignandPlan13©2006BMCSoftware,Inc.Allrightsreserved.AnalysisIdentifyprojectstakeholdersDiagramtheenterprisetobemanagedbyBMCPerformanceManagerConsoleCollectandrecordhigh-levelsizingdataforeachmanagementdomain14©2006BMCSoftware,Inc.Allrightsreserved.ProjectStakeholdersIdentifythepeopledirectlyinvolvedwith:InitialdeploymentandinstallationofBMCPerformanceManagerConsoleBMCPerformanceManagerConsolemanagesnodeconfigurationandchangemanagementOngoingusermanagement,availability,andperformanceofPATROLCentralinfrastructureHandlingeventsandexceptionconditionsraisedbyBMCPerformanceManagerConsole15©2006BMCSoftware,Inc.Allrightsreserved.DiagramtheEnterpriseInternet/WANFirewallFirewallFirewallHoustonNewYorkAustin100Mbps(all)T1(all)ITOPS3PCWindowsusers500managednodesSecondaryITOPS3PCWindowsusers2PCWebusers40managednodes400managednodes2causalPCWebusersMainCore,Inc.Enterprise16©2006BMCSoftware,Inc.Allrightsreserved.LocationAnalysisPATROLLocationAnalysisWorksheetLocationName:HoustonIsthislocationisolatedbyanetworkfirewall?YesSpeedandreliabilityofLAN/WANconnectivitytothislocation:T1,reliableManagedNodeInformationNumberofmanagednodesatthislocation:500KMstobeusedatthislocation:1.KMforUNIX6.2.KMforWindows7.3.KMforOracle8.4.KMforEventManagement9.5.KMforMSExchange(2servers)10.17©2006BMCSoftware,Inc.Allrightsreserved.LocationAnalysis(Continued)AdditionalInfrastructureServicesWillBMCPerformanceManagerReportingaggregatedatafrommanagednodesatthislocation?YesWillPATROLAgentsatthislocationforwardeventstoaneventmanagementtool?YesIfso,indicatewhicheventmanagementtool:PATROLEnterpriseManagerVisualizationInformationTypicalnumberofKMsusedoneachmanagednode:3(OS,Oracle,KMforEM)Typicalnumberofmanagedobjectsoneachmanagednode:1800(2*900)NumberofPATROL®CentralOperator–MicrosoftWindowsEditionconsoles:3NumberofPATROL®CentralOperator–WebEditionusers(daily/infrequently):0NumberofconcurrentPATROLCentralOperatorconsolesessions:3TypicalnumberofmanagednodesineachManagementProfile:80WillManagementProfilesincludenodesatotherlocations?YesIfso,indicatewhichotherlocations:Austin,NewYorkTypicalnumberofmanagedobjectsineachManagementProfile:144.000(1800*80)Estimatedtotalnumberofconcurrentmanagedobjects:432.000(144.000*3)18©2006BMCSoftware,Inc.Allrightsreserved.LocationAnalysis(Continued)19©2006BMCSoftware,Inc.Allrightsreserved.AnalysisToolsStakeholderRosterWorksheetStakeholderRosterWorksheet.docLocationAnalysisWorksheetPATROLLocationAnalysisWorksheet.doc20©2006BMCSoftware,Inc.Allrightsreserved.LogicalDesignLocationofPATROLCentralinfrastructureservicesNumberofservicesneeded21©2006BMCSoftware,Inc.Allrightsreserved.RTcloudLogicalDesignAgentCloud500managednodesRTserverRTserver

ConsoleCloudConsoleServerRTserverRTserverPCWebBrowserUsersPCWinUsersMainCore,Inc.–HoustonLocation22©2006BMCSoftware,Inc.Allrightsreserved.RTserverDesignConsiderationsDesignaself-containedRTcloudforeachlocationwith50ormoremanagednodesNoRTcloudshouldincludemorethan500-700managednodesTypically,anRTcloudwillneednomorethantwoRTservers(aprimaryandabackup)RTserversshouldbegeographicallyclosetotheclientcomputerstheysupportPlaceRTserversonthesamesideofafirewallastheirconnectedclients23©2006BMCSoftware,Inc.Allrightsreserved.RTserverDesignConsiderations(Continued)24©2006BMCSoftware,Inc.Allrightsreserved.RTserverDesignConsiderations(Continued)25©2006BMCSoftware,Inc.Allrightsreserved.VisualizationDesignWhichPATROLCentralconsoleisappropriate?WhichlocationsneedPATROLConsoleServers?IsonePATROLConsoleServerenough?26©2006BMCSoftware,Inc.Allrightsreserved.WhichPATROLCentralConsoleisAppropriate?PATROLCentralOperator–MicrosoftWindowsEditionVisualizelargernumbersofmanagednodesPATROLCentralOperator–WebEditionNomorethan200managednodesLimitprofilestofewerthan100managednodes27©2006BMCSoftware,Inc.Allrightsreserved.WhichLocationsNeedPATROLConsoleServers?LocationwiththehighestconcentrationofmanagednodesLocationwithconsoleusers28©2006BMCSoftware,Inc.Allrightsreserved.WhichLocationsNeedPATROLConsoleServers?(Continued)29©2006BMCSoftware,Inc.Allrightsreserved.IsOnePATROLConsoleServerEnough?NumberofconcurrentconsolesessionsMax.25(32-bit)Max.100(64-bit)NumberofmanagedobjectsinconcurrentManagementProfilesMax.3million(32-bit)Max.10million(64-bit)30©2006BMCSoftware,Inc.Allrightsreserved.IsOnePATROLConsoleServerEnough?(Continued)31©2006BMCSoftware,Inc.Allrightsreserved.PATROLConsoleServerFailoverConsiderationsTwowaystoprovideredundancyInstallonhigh-availabilityclusterhardwareStoretheconfigurationfilesonashareddiskDefineaclusterfailoverpackageInstallasecondaryPATROLConsoleServeronaseparatenodeUsetheonlinebackupfeaturetoperiodicallysnapshotdatafromtheprimaryPATROLConsoleServer32©2006BMCSoftware,Inc.Allrightsreserved.PATROLConsoleServerFailoverConsiderations(Continued)33©2006BMCSoftware,Inc.Allrightsreserved.PATROLCentralOperator–WebEditionPlacementInstallPATROLCentralOperator–WebEditiononthesamenodeasthePATROLConsoleServerAllownomorethan20concurrentbrowsersessionsOnlyoneinstanceofPATROLCentralOperator–WebEditionmaybeinstalledonanysinglenode34©2006BMCSoftware,Inc.Allrightsreserved.VisualizationPerformanceConsiderationsPATROLAgentmanagednodesshouldalwaysbeconfiguredtopreloadtheKMsusedtomanagethemProductionmanagednodesshouldbeconfiguredtorunonlypreloadedKMs35©2006BMCSoftware,Inc.Allrightsreserved.VisualizationPerformanceConsiderations(Continued)36©2006BMCSoftware,Inc.Allrightsreserved.CentralizedCustomizationManagementThePATROLConfigurationManager(PCM)isaGUI-basedtoolusedtodefineanddistributeBMCPerformanceManagerConsoleconfigurationsettingsfromacentrallocationtosomeorallmanagednodes.ThePCMcanbeusedtomanageconfigurationoptions,suchas:PreloadingKMsPolltimesDisablingselectedapplicationclasses37©2006BMCSoftware,Inc.Allrightsreserved.CentralizedCustomizationManagement(Continued)38©2006BMCSoftware,Inc.Allrightsreserved.DesigningforBPMConsoleManagement/Upgrade/PatchingUsePATROLInfrastructureMonitortoensurethehealthofPATROLCentralinfrastructureUsetheDStocentralizeBMCPerformanceManagerConsoledeploymenttomanagednodes39©2006BMCSoftware,Inc.Allrightsreserved.DesigningforBPMConsoleManagement/Upgrade/Patching(Continued)40©2006BMCSoftware,Inc.Allrightsreserved.PhysicalMappingAssignPATROLCentralinfrastructurecomponentstospecificservers41©2006BMCSoftware,Inc.Allrightsreserved.SingleServerEnvironmentsSingleserverhostingAnRTserverPATROLConsoleServerPATROLCentralOperator–WebEditionManageanenvironmentofupto3millionmanagedobjectsinasingleRTcloud(withnomorethan700Agents)42©2006BMCSoftware,Inc.Allrightsreserved.SingleServerRequirementsSmallSingle-Server(Upto500,000managedobjects)ResourceRecommendationProcessorLinuxandWindowsDualProcessorIntelPentiumIIIat800MHzSolarisDualProcessorSUN420RUltraSPARCIIat450MHzAIXDualProcessorIBMpSeriesPOWER3IIat375MHzServerMemory1GBDiskSpace300MBMediumSingle-Server(Upto3millionmanagedobjects)ResourceRecommendationProcessorLinuxandWindowsQuadProcessorIntelPentiumIIIat900MHzSolarisQuadProcessorSUNV480/880at900MHzAIXQuadProcessorIBMpSeriesPOWER4at1000MHzServerMemory4GBDiskSpace2GB43©2006BMCSoftware,Inc.Allrightsreserved.RTserverHardwareOneRTserver(Upto750RTclients)ResourceRecommendationProcessorLinuxandWindowsSingleProcessorIntelPentium4at1.4GHzSolarisSingleProcessorSUNUltraSPARCIIeat500MHzAIXSingleProcessorIBMpSeriesPOWER3-IIat500MHzServerMemory1GBDiskSpace300MBTwotoFourRTservers(Upto2000totalRTclients)ResourceRecommendationProcessorLinuxDualProcessor/IntelPentium4at1400MHz

SolarisSingleProcessor/SUNV210UltraSPARCIIIiat1GHzorDualProcessor/SUN280RUltraSPARCIII

at750MHzAIXSingleProcessor/IBMpSeriesPOWER4at

1200MHzorDualProcessor/IBMpSeriesPOWER3IIat

375MHzWindowsNomorethantwoRTserversServerMemory1GBDiskSpace300MB44©2006BMCSoftware,Inc.Allrightsreserved.PATROLConsoleServerHardwareMediumPATROLConsoleServer(Upto3millionmanagedobjects)ResourceRecommendationProcessorLinuxandWindowsDualProcessorIntelPentium4at2000MHzSolarisDualProcessorSUNV240UltraSPARCIIIiat1GHzAIXDualProcessorIBMpSeriesPOWER4at1200MHzServerMemory4GBDiskSpace2GBLargePATROLConsoleServer(Upto10millionmanagedobjects)ResourceRecommendationProcessorLinuxQuadProcessorIntel/HPItanium2at900MHzSolarisQuadProcessorSUNV480/880at900MHzAIXQuadProcessorIBMpSeriesPOWER4at1200MHzWindowsCannotbehostedServerMemory6GBDiskSpace4GB45©2006BMCSoftware,Inc.Allrightsreserved.PATROLCentralOperator–MicrosoftWindowsEditionHardwareResourceRecommendationSmallProfiles(upto100managedagents)ProcessorSingleProcessorIntelPentiumIIIat500MHzMemory128MBMediumProfiles(upto500managedagents)ProcessorSingleProcessorIntelPentiumIIIat700MHzMemory512MBLargeProfiles(upto1200managedagents)ProcessorSingleProcessorIntelPentiumIIIat700MHzMemory1GB46©2006BMCSoftware,Inc.Allrightsreserved.Co-HostingBMCPerformanceManagerConsoleComponentsAllinfrastructurecomponentscancoexistACommonConnectclientcanbeinstalledwithPATROLConsoleServerandRTserverPlacePATROLConsoleServerandRTserveronadedicatedhostNeverinstallPATROLConsoleServerorRTserverwith:PATROLEnd-to-EndResponseTimerversion1.1.03andearlierPATROL®CentralAlerts–WebEdition(specifictoversion7.1.00only)PATROLCentralOperator–WebEditionversion7.1.10cannotbeinstalledwithPATROLCentralAlerts–WebEditionversion7.2.0147©2006BMCSoftware,Inc.Allrightsreserved.ImplementationPlanInstalltheDSPerformthefollowingstepsforeveryRTcloud,onecloudatatime:InstallRTserversInstallPATROLAgentsonallmanagednodesUsethePCMtoconfigureallPATROLAgentsInstallthePATROLConsoleServerandconfigureittoservicetherequiredRTcloudsConfigurethePATROLConsoleServerforusersUsePATROLCentralAdministratortosetuserrights/permissions48©2006BMCSoftware,Inc.Allrightsreserved.BaseliningAspecificationorproductthat:HasbeenformallyreviewedandagreeduponThereafterservesasthebasisforfurtherdevelopmentCanbechangedonlythroughformalchangecontrolproceduresAdocumentorasetofsuchdocumentsformallydesignatedandfixedataspecifictimeduringthelifecycleofaconfigurationitemAnyagreementorresultdesignatedandfixedatagiventime,fromwhichchangesrequirejustificationandapproval.[IEEESTD610.12-1990]49©2006BMCSoftware,Inc.Allrightsreserved.BaselineinBMCPerformanceManagerConsoleAdefinedsetofAgentconfigurationvariables,boththresholdsandAgentsetupUsedtoconfigureaPATROLAgentforacertaintypeofmachine50©2006BMCSoftware,Inc.Allrightsreserved.HowtoGetaBaseline?ReviewtheServiceLevelAgreements,alignthemonitoringplanwiththebusinessDividetheapplicationclassesintotwogroups:InterestedNotinterested

Checkparametersofinterestedapplicationclassesandsortinto

fourgroupsPre-loadinterestedKMs,disablenon-interestedonesInstall/Activatetheparameter–turnoffallalertsSetHistoryRetentionPeriodtoaminimumof7daysCollectdatameasurementsforapredefinedperiodoftimetogetstatisticsSetthethresholdsbasedonnormalizeddatacollectedinyourenvironmentandwhathasbeenagreedoninyourSLA51©2006BMCSoftware,Inc.Allrightsreserved.ParameterGroupsGroup1ParametersthatareimportantforyourSLAormachineperformanceTheyneedtohaveahighfrequencyandanalarm1andalarm2These