应用文写作练习(第四册广西课件)省名师优质课赛课获奖课件市赛课百校联赛优质课一等奖课件

Book4Unit11/74Whenyouhaveproblemswithfaultygoodsorservices,itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.

II.PracticalWritingLettersofComplaint

PracticalWriting

2/74

Lettersofcomplaintusuallyincludethefollowingstages:Background–describethesituationProblem–causeandeffect

SolutionWarning(optional)ClosingPracticalWriting

3/74GeneralTips:Trytomakesureyourletterissenttotherightpersonordepartment.Tryandkeepyourlettershort.

Bepoliteassarcasmorrudenesswillnothelpyourcause!Saywhatyouwantforyourcomplainttoberesolved.Giveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptions.Keepacopyoflettersyouwrite.PracticalWriting

4/74Nowthatyouhavelearnedtipsofwritinglettersofcomplaint,thefollowingaregeneraltemplatesandsampleletters.Youmaygetmoredetailsofwritingthiskindoflettersbylearningthem.PracticalWriting

ComplaintLetterTemplates

&SampleLetters:ComplaintletterTemplates:SampleLetters:5/74Sample1PracticalWriting

DearMr.Chang:OnSeptember10,ourorderfor280womenScottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.

(Addressesareomitted)Sincerelyyours,

SunnyLee

Manager

6/74Sample2PracticalWriting

DearSir,Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmember.Ireceivedmytelephonebillforthepreviousmonthfromyouandthoughtthereweresomeerrorsincalculation:Ihadbeenoverchargedfortwooverseascalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.Anearlyresponsewillbeappreciated.(Addressesareomitted)Sincerelyyours,Donna7/74YouboughtacolorTVfromtheDepartmentStoreyesterday.ButwhentheTVsetwassenttoyourhome,youfoundtherewasnoimageinit.Andthereceptionistclaimedthattheywouldn’tberesponsibleforit.NowyouwritealettertothesalesmanagerrequiringtoreplacetheTVsetwithin7workdays.YourTaskWriting—PracticalWriting8/74Book4Unit29/74II.PracticalWritingGraduationCertificate(毕业证书)Features:

Withthesignatureofthepresidentoftheuniversity;Beginswith“Iherebycertifythat…”PracticalWriting

10/742.Withthewords:“成绩合格”,“修业期满”,“准予毕业”“成绩合格”passalltheexaminationsfulfillalltherequirementsprescribedbytheDepartment“修业期满”Completethefouryears’courses“准予毕业”wasallowedtograduategraduatedfromtheuniversityPracticalWriting

11/74Sample1

毕业证书学生赵虎君，性别男，上海市人，一九八五年五月二日生，二零零四年九月至七月在本校计算机科学工程系计算机及应用专业肆年制本科就读，修业期满，成绩合格，准予毕业。

上海交通大学

校长(署名)学校印章PracticalWriting

12/74GRADUATIONCERTIFICATEIherebycertifythatZhaoHujun,male,bornonMay2,1985,wasastudentofthecomputerapplicationmajoroftheDepartmentofComputerScience&Engineeringand,havingcompletedthefouryears’coursesfromSeptembertoJulyandfulfilledalltherequirementsprescribedbytheDepartment,graduatedfromShanghaiJiaoTongUniversityinJuly.

(Signature)PresidentShanghaiJiaoTongUniversitySTAMPSample1PracticalWriting

13/74毕业证书学生陈松系浙江省宁波市人，现年二十四岁，于九月入本校外国语言文学系英语专业，学习四年，按教学计划完成全部学业，成绩合格，准予毕业。第0364号北京师范大学校长(署名)

七月一日Sample2照片公章PracticalWriting

14/74Sample2GraduationCertificateIherebycertifythatChenSong,aged24,astudentfromNingbo,ZhejiangProvince,whowasadmittedtotheEnglishProgramoftheDepartmentofForeignLanguagesandLiterature,,hascompletedthefouryears’coursesand,havingsatisfiedalltherequirementssetbythesyllabus,graduatedfromBeijingNormalUniversity.NO.0364

BeijingNormalUniversity(signature)Chancellor

Date:July1,照片stampPracticalWriting

15/74

WriteagraduationcertificateforyourselfinEnglish.PracticalWriting

YourTask16/74Book4Unit317/74II.PracticalWriting

Writing—PracticalWriting

LettersofConsolationAconsolationlettershouldnotonlybealetterofconsolationbutshouldalsoreassureandhelpincopingwithpainbetter.Thefollowingaresomesuggestionsonhowtogoaboutit.18/74Beginwithdeterminingthetroublethattherecipientoftheletterisfacingandwriteyourletteraccordingly.2.Tellthemthatyoucanunderstandwhattheyaregoingthroughbecauseyouhavefacedsimilartroubleyourself(ifyouhave)andreassurethemofahumanbeing’sabilitytodealwithandovercomeeverykindoftroubleinlife,howeverbigitmightseematthepresenttime.

Writing—PracticalWritingWritingTips(Tobecontinued)19/74Writing—PracticalWriting3.Remindthemagainthattimeisahealerandtheirpresentpainwoulddefinitelyhealwithtime.4.Lettherecipientoftheletterknowthatyougrievedforthemandwishedthattherewassomethingyoucoulddotolightentheirburdenofsorrow.Letthemknowthatyouarealwaysthereforthemincaseofanyneed,adviceorguidance.WritingTips20/74

AlettertoarelativewhowashurtinacaraccidentWriting—PracticalWritingSample121/74DearAuntAnnie:YoumayneverknowhowshockedweweretohearthatyouwereinjuredinacaraccidentlastSunday.Wewere,however,abitrelievedtolearnlateronthattheinjurywasaminoroneandyouarebackhomenow.ButIamsuretheshockyoureceivedmustbeoverwhelming.IhopeyouwillovercometheshockcompletelyandenjoyyourvisitinNewYork.Love,LouiseWriting—PracticalWriting22/74AlettertoafriendwhogotalowTOEFLscoreWriting—PracticalWritingSample223/74DearXiaoLu:Iamsosorrytolearnoftheunfortunatenewsthatyoudidn’tscoreveryhighonthelastTOEFL.Ihopeyouwon’tfeeltoodiscouragedbytheresults.Youknowyoucouldhavedonebetterhadyounotbeensickduringthetestday,andyouknowtherewillalwaysbeanotherchancetotaketheTOEFL.Fornow,justforgetaboutthetestandcheerup.Youhavemoreimportantthingstodo,suchasschoolworkandfinalexaminations.MargaretWriting—PracticalWriting24/74Writealettertoaforeignprofessorwhoisill.Writing—PracticalWritingYourTask25/74Book4Unit426/74II.PracticalWriting

Howtowriteanadvertisement?Onetricktowriteanadvertisementisbrevity.Themorewordsorlinesyouhave,themoreyoupay.Youcertainlydon’twanttopayextramoneyforyourad,sowritesmartlyandbriefly.Usecommonlyacceptedabbreviations.Trytoincludemoreinformationinfewerwords.Writing—PracticalWriting27/74ForSaleGiantBike80%New$180orbestofferCall:486-123456IBMComputerGoodConditionRunsexe.$CallAli,470-4321ASampleWriting—PracticalWriting28/74YourTaskProduct:SonyNW-MS11DigitalMusicPlayerFeatures:AbletotransferInternetdownloadsandrecordingsfromCDs;removable128MBmemorystickthatstores240minutesofmusic;rechargeablebatterytosupport10hourslisteningWriteanadvertisementwiththehelpoftheinformationgiven.Writing—PracticalWriting29/74Book4Unit530/74ReceiptAreceiptisawrittenstatementthatprovesonehasreceivedsomething,especiallymoney.Itisusuallyinafixedformatwiththetitleofthecompany,thereceiptnumberandthestampofthecompany.Whatneedstobefilledoutincludesthedate,theamountofmoneyandthereceiver’ssignature.PracticalWriting

II.PracticalWriting31/74Sample1(Formal)NanningARTS&CRAFTIMP.&EXP.CORP.¥350,000No.618Nanning,Apr.15,RECEIVEDfromMr.WangMengThesumofthreehundredandfiftythousandyuanonlybycheck

¥350,000Signature____________receiverstampPracticalWriting

32/74Sample2(Informal)

No.618Nanning,May25,RECEIVEDfromMr.NongHuathesumoffourthousandyuanRMB

onlybycheck¥4,000.00.Signature____________PracticalWriting

33/74WriteareceiptforMr.RobertLeetocertifythatyoureceived$500fromhimonMarch8,.PracticalWriting

YourTask34/74Book4Unit635/74

Example1:

14:28Beijingtime(06:28GMT),May12,anearthquakemeasuring8.0ontheRichterscalestruckWenchuanCounty,SichuanProvince,China.NeighboringcitiessuchasJiangyou,Tianpeng,Guangyuan,MianyangandChengdureceivedextensivedamageandcontinuousaftershocks.PracticalWriting

whenwhatwhere36/74Example2:PracticalWriting

HurricaneDollystrengthenedtoaCategory2hurricaneWednesdayasitwhippedtheGulfCoastneartheU.S.-Mexicoborder.

whowhatwhenwhere37/74Writeapieceofthelatestnewswhichhappenedeitherhomeorabroad.Bearthe5Wsinmindandstateyournewsasconciselyandaccuratelyaspossible.YourTaskWriting—PracticalWriting38/74Book4Unit739/74

II.PracticalWritingPracticalWriting

IOU（收据）IOUmeans“Ioweyou”.IOUisareceiptandawrittenstatementthatprovesonehasborrowedsomething,especiallymoney.Whatneedstobefilledoutmayincludethedate,thetimetopayback,theamountofmoney,theinterest,andthereceiver’ssignature.40/741.Sample1(TermPay)

May25,SixmonthsafterdateIpromisetopaytotheFinancialOfficeofGuangxiUniversitythesumof4,000RMBYuanforvaluereceived.

WeiDa

PracticalWriting

41/74Sample2(NoTermPay)

March15,TotheFinancialOfficeofGuangxiUniversity:IOU4,000RMBYuanonly. YangWeiPracticalWriting

42/74

March8BorrowedfromthephoneticslaboratoryofForeignLanguagesDepartmenttwoSonycassettetapes. DongHuiSample3(BorrowingObjects)PracticalWriting

43/74WriteanIOUtocertifythatyouborrowed$5,000

fromtheFinancialDepartmentofHuiHuangCompanyonMarch3,.Theinterestis3%permonth.Youhavetoreturnthesumwithinsevenmonths.

2.YourTaskPracticalWriting

44/74

March3,SevenmonthsafterdateIpromisetopaytoFinancialDepartmentofHuiHuangCompanythesumoffivethousanddollars($5,000)onlywithinterestof3%permonth. ________(signature)ReferencePracticalWriting

45/74Book4Unit846/74II.PracticalWritingIt’ssaidthatoneofthetwothingsthatpeoplearemostafraidofispublicspeaking.Yet,theabilitytomakeawonderfulspeechistheonethatmostofthemodernpeopledreamof.Watchamovieclipandtakenotesofthekeypointsofmakingapublicspeech.Writing—PracticalWritingMakingSpeech47/74SpeechMaking48/74BuildingupyourconfidencepracticeinfrontofamirrorusedevicessuchasataperecordertoimproveyourvocaltechniquepracticeinfrontofasmallaudiencePreparationWriting—PracticalWritingMakingaspeech49/74usesimple,directwordsandsentencesknowexactlywhatyouwanttosaycutwordswhereverpossible;bebriefuseeverydayEnglish,notjargonvarythelengthofyoursentencesuseactiveverbsdon’tusepassivevoicedon’tusemodifierspayattentiontothespeedofyourspeech,speakclearlydon’trushitdon’tmumbleDo’sandDon’tsWriting—PracticalWriting50/741.IntroductionOpeningAgenda(topic,reasonstheyshouldtrustyou,howtheybenefit)Promiseand/orKeyMessageWritingaspeech—ThebasicstructureofaspeechWriting—PracticalWriting51/74Tobeginwith,youmaytellastory,withhumor,oruseasnappyquote,oryoumaystartbygettingyourreaders’attentionbyreadingsomestartlingstatisticsorbyaskingthought-provokingquestions.Theintroductionshouldmakeupabout10to15percentofthetotalspeech.TipsWriting—PracticalWriting52/742.TheBody2-5mainpoints.Themostimportantpointscomefirst.Eachpointmayincludesome/allofthefollowingelements:StatementofyourmessageFacts,statistics,findingsthatsupportyourmessageIllustrationorpersonalstorythatsupportsyourmessageQuickexampleVisualaid,game,quiz,poem,song,audienceinteractionThenrepeatthepointandapplyittotheaudienceWriting—PracticalWriting53/743.ClosingElementstoinclude(innoparticularorder):SummaryofmainpointsFinalsummarystoryorspecialeffectsThankstoeverybodyRepeatingofthepromiseand/orkeymessage

Writing—PracticalWriting54/74Theendmustbedramatic,conclusiveandmustleavealastingimpressiononthelisteners’mind.Youmayusethesamestrategiesthatyouusedforthebeginning.Theconclusionshouldmakeup5to10percent.TipsWriting—PracticalWriting55/74Introduction:Goodafternoon,everyone.Mynameis…I’mheretodaytotalkabout…Signposting:First,I’mgoingtotalkaboutpoint1…,ThenI’llmoveontopoint2…,AfterthatI’lllookatpoint3…,AndfinallyI’llfinishmypresentationwithpoint4…,Tostartwith…later…tofinishupUsefulExpressionsWriting—PracticalWriting56/74Startingthepresentation:Let’sbeginwithpoint1…I’dliketostartby…Firstofall,I’ll…Tostartwith…Movingontothenextpoint:Iwouldnowliketolookatpoint2…Nowlet’smoveontopoint2…That’sallIhavetosayabout…We’velookedat…Somuchfor…Writing—PracticalWriting57/74Developingapoint:Furthermore?…Wheredoesthatleadus?Let’sconsiderthisinmoredetails…Whatdoesthismeanfor…?Translatedintorealterm,…Givingexamples:Forexample/instance,Agoodexampleforthisis…Asanillustration,Toillustratethispoint…Writing—PracticalWriting58/74Conclusion:I’dliketofinishbysaying…Tosumup,…Let’sremindourselvesofthemainpoints.Let’ssummarizewhatwe’velookedat…Finally,letmeremindyouofsomeoftheissueswe’vecovered.Endingthepresentation:Andthatconcludesmypresentation.Ifyouhaveanyquestion,pleasefeelfreetoask.Writing—PracticalWriting59/74usebodylanguagetomakethespeechmorevividandclearkeepeyecontactwiththeaudiencedon’tpanicifyouforgetapart,juststartfromthepartyourememberMakingapublicspeechWriting—PracticalWriting60/74YourTaskYougotthefirstprizeinaReadingContest,andaregoingtomakeaspeechontheAwardingCeremony.Writing—PracticalWriting61/74Book4Unit962/74II.PracticalWritingPracticalWriting

CongratulationsonaNewVenture

(祝贺新业开张)2.ReplytotheLetterofCongratulations

(复函)3.ExpressionsofCongratulationsLetters

(惯用套语)Congratulations63/74PracticalWriting

DearMr.Lin,Ihavelearnedwithgreatdelightthatyouareopeningyourowntravelingagency.I’dliketoaddmyvoicetothechorusofcongratulationsfromallsides.Withyourbrilliantbackgroundandlongrecordoffineachievements,I’msurethenewagencywillbeagreatsuccess.Withbestwishes.Sincerelyyours,JohnChenCongratulationsonaNewVenture64/74PracticalWriting

DearMr.Chen,Thatwasawonderfulletteryouwroteme.Icertainlyappreciateyourcongratulations.It’squiteanexcitingadventuretohaveone’sownenterprise.AndIguessI’llneedallthegoodwishesmyfriendshavebeensendingme.Thanksforyourinterest,andyou’llalwayshavemybestservice.Sincerelyyours,HarryLin2.ReplytotheLetterofCongratulations65/74PracticalWriting

3.UsefulExpressionsIcongratulateyouon…Pleaseacceptmyheartiestcongratulationson…Iwasdelighted/thrilled/pleasantlysurprisedtohear/receivethenews…MayIjoininthechorusofcongratulations…Itgavemeagreatdealofpleasuretolearn…66/74PracticalWriting

Bestwishesfromallofuson…Weareproudofyoursuccess.Wehopeyouwillbevery…always/inthefuture.Pleaseacceptoursinceregoodwishesfor…Itiswithgreat