Oracle客户管理系统

客户关系管理系统

是什么?的市场需求分析电信行业产品系列电信业系统内容提要

客户关系管理是胸什贝么僚?是窄什毒么企?与妙客修户忆关系系宪管及理明有虑关务的居业仗务设流柳程戒的摊自团动伏化总处涌理包雹括哲销围售唯、汗市合场晨、隶客蜓户桐服许务汁与叹支馅持孙等壶内飞容以蛙客锋户虎为某中毛心综脑合救多必种听与闻客距户粘沟下通镜的烟手还段福：农业禽务渡现碧场地、红呼欣叫栗中冻心镜、悉等细等以貌统螺一浮的颠核难心何技信术暗为弓基既础袍，摊由半一至组客软那件疲构凑成榴，碧同呢时炮集省成哨了算一胶系遥列公业丸务楚运纠作君规高则客学户材为懂什动么抗需哪要扯?电当信嗽企决业相成恶功画之状道拓展市场提高效率保留客户企乱业榜成努功任之队道为盖什补么豆需握要周?竞就争达不归断佣加换剧客旨户愁新貌的悲要鹅求降由低后(散产狱品授服厨务仪)捐销庙售轮成滨本缩刺短静销役售讲周酸期通染过挤深嫌入哥了砌解众客科户丙需仿求扩，线提坊高泪收膨入发厉现捕新水的欧市妥场雁需牧求粥和愉销汉售甘渠选道增贸加社客秧户忆的榨价板值泥，烟提妄高兔客部户简满滨意释度客倚户取关锈系药管封理专目辱标驱腊动议销住售岂业订绩秆的恢增撤长提妥高也市势场顷竞万争射力扩密展四市满场轧范能围爱，淋关私注意有付利查可虫图直的延市绕场爬区贪域建鱼立恭有他利永可济图禾的剂客彻户脆关覆系向滋上纤销赤售子,营交个叉声销凤售提差高史客狠户漏忠婚诚找度分腐散缴的胀、猴不绩连竖贯孔的案客绸户再信壤息涉使阻您述无见法拔看敌到现客老户匙的卡全遮貌谁虾是色我士的兴客宝户指?销售部门的信息定单输入生产/库存客户服务部门市场部门的信息市场环境社会信息转津变束为险以胖客吼户喇为熔核梨心符的牧企喉业实嗓现背对判客阵户驻的括真看正逮的革度尊全秀方严位征观示察赢叮得办更串多贯的旬客供户保搞留勉最丽好圈的颜客够户增君强与对芽市彻场福机塌会豆的势把梳握开坐拓蒙新挡的铺市作场客蔬户浴关士系狐管狂理册的敞优碰势促牵进风电默子喘商芳务役的滨实可现综乌合搏的卡业住务鱼处请理获流璃程单狼一社的张客翼户辨信走息匀源统势一任的绩客稠户脱交庸流市渠巾道丹（射的糠模践式炊）最乏大麦化材销捕售疲、督市沸场捐和私服嗓务远部亏门药的弓利冠润长率改之善盈客说户岂信羽息己的剃使园用电欺信现业讨务震功绒能供带应钞商雇赶员股创东合剖法巷代延理客航户宋关术系迹管跟理信荣息滤技灰术揉管浮理业桨务炸管忌理企睛业地策鹅略居管奏理收霸入棍操累作操痛作问人稳员王及吩清收单塘服裹务网司络透建损设烦及蜜管蛙理后续勤网需络松运现作互顽联果人供员客海户企拣业今策些略置管忆理供委应锅商雇炮员股唯东合迟法畜代爽理客图户好关启系夕管兼理信鞠息川技俯术查管烧理业隶务鲁管并理企撒业私策析略顷管匙理收且入纪操石作操关作萌人茂员稼及纱清殖单雁服史务网姥络编建埋设傍及翁管漫理后拜勤网研络游运缠作互愉联随人当员客完户客篮户供屯应疫商雇冒员股形东业毕务才管塑理收惩入幸操浩作操盘作或人昏员暂及悟清僵单朝服侦务网树络愿建太设蓬及爪管职理后疤勤客别户含关蓝系及管茄理市系场企驰业舍策龙略角管虑理网景络晓运匹作合誉法志代摇理信双息错技榨术榜管氧理客洽户吹服絮务销片售客蒙户恼关吸系寺管岗理互勇联恨人阅员收细入泥操蚀作计宜费支右付情过久程收摆款收析入击管津理互册联补人虑员收条入烘操哥作雇屈员合芝法袭代冶理供悔应颤商股牌东客龄户企锅业适策成略猫管刑理业返务业管显理网稻络悦建把设捉及即管墨理网劳络飞运凝作后冶勤信加息土技写术驾管恼理客篮户庭关惜系割管错理操怖作刚人话员随及窑清套单在服遗务网倍络左建显设礼及错管箩理计娇划工腿程建绒设质睡量诸担殃保研兄究量与胖开内发网林络丈建麦设网宰络命运对作后类勤业传务垮管深理企抹业殃策混略尚管猴理客险户蚁关冈系球管国理收趁入丸操岁作信牺息技技骡术氧管链理供衣应统商雇济员合据法首代抖理股过东互姓联哑人猴员客浅户操搞作喇人登员滋及糟清帆单厉服博务资坊料夫管堆理采山购房验产贫管剃理后撞勤企会业流策牲略犹管浴理业骄务蛙管缎理客痛户免关博系升管雀理操吐作敲人捧员垄及崖清其单千服局务收鸽入上操洽作信叶息江技旱术握管样理网旦络祖建祝设千及穴管悼理网检络杯运五作后肚勤供胃应兆商客政户股钉东雇产员合蓬法腔代昂理互枝联游人凯员运耀行后财备确短保网马络宫管辱理网术络怎运就作乞过档程企糖业左策束略处管愿理业黑务波管什理网恶络谈建步设蛛及训管批理客妇户极关驱系樱管粮理操祥作槽人件员怀及闭清齐单虚服毕务收地入刃操教作信慌息湿技仪术贷管怠理后迁勤网祸络语运腐作供恭应永商雇训员合慨法辟代县理股兄东互英联功人绑员客改户电绞信闯运拢营高成瘦本SuppliersEmployeesShareholdersRegulatoryAgenciesCustomerRelationshipMgmtInfoTechBusinessMgmtStrategicEnterpriseRevenueOperationsOperator&DirectoryNetworkCreation&ConfigurationLogisticsNetworkOperationsInterconnectAffiliatesCustomersMgmt16%2%16%3%3%12%4%37%Capitalized电费信挤运纯营柱人吼力奸分爬配SuppliersEmployeesShareholdersRegulatoryAgenciesCustomerRelationshipMgmtInfoTechBusinessMgmtStrategicEnterpriseRevenueOperationsOperator&DirectoryNetworkCreation&ConfigurationLogisticsNetworkOperationsInterconnectAffiliatesCustomersMgmt21%1%6%11%5%5%1%49%Capitalized帮领助胃电拳信梢客有户置提捉高庆效偿益,,帮啊助糊电律信锯客遇户宜提榆高送效裂益$$$$$$$$,,举照例送：灵一兆个语拥井有裁万柴线驳的嫂电抢信父公栋司电卡信惕行仁业蔽产莲品嘱系哲列电苦信蛾行劫业材解久决肿方状案供令应躲商员易工股川东政苗府哲主数管伪机渠构客贵户叼关堤系溉管漆理合运作详伙养伴客谣户统加一丹的结数剥据剥模张型统业一诵的京功伞能饮模握型工韵作超流却驱恢动客桌户豪关贺系势管妇理客肌户供吐应谢商员置工股惑东市咐场政裂府崭主叫管龄机解构客壁户昌服街务销乳售合熟作槐伙咬伴集要成护的辣电狂信陪行共业漠解荡决工方洗案网福络捷运忌行新渴业柳务计粉费网妇络敏建扒立客跳户草关扔系踏管夸理(革)决色策界支耀持电非信猪行紫业技染术磨平匹台核穷心晴应栗用客垄户冻关删系隙管止理市晌场产俱品项定嚷位市垦场桨客寇户啊定稻位开名发株销巷售榆渠肾道市死场软活产动宋管店理销茄售渠僻道浮管奖理客绢户膛管弄理合屠同驻授虫权业书础管侵理销倾售芳奖肿金坑管踩理客疗户辆服煎务呼肾叫乱中刊心循(炎)支踏持猎多处种载与旗客垦户碰联味系途的捷方爱式投妇诉唯管蛇理服蒙务荐定炭单源管毒理费携用课调滥整萝及匆相壳关个服绢务模芹块超简专介集室成叫的旧应存用摄系插统呼叫中心(CallCenter)移动设备Web访问市场服务销售唯冶一辈提零供故三霞个姿关妇键林战现略霞的肠解抹决贿方逆案我：统良一戒的理渠碍道基划于滨技夫术客种户山智扣能统很一君的富渠牲道对紫客格户徐的虏一俯致驴面号孔互缎连亦网呼明叫鼠中奶心移咱动忙人绢员统呢一旬管政理祝市琴场享、蓄销皮售但和谨客事户践服箩务,脸,罪,无劣论胁何悼时隆、孤何子地乘、锤何喝种牙状喇态辆下鼻均雄可锤访余问扩故展复您车的否活脑动舞范骗围客削户料自勤助壁服今务给象予革客仆户多控绩制掠的甘权归利容较易狠配缴置阳、海培母训貌和菜管丑理快替速海的壳投丘资匠回且报客邪户肢智飞能收度集灰和炎分洗析智全嘱部坟客穿户驻信车息全趁方著位痰观寒察处客誉户提能高宫客卖户喜收发益借率向斤上肠销拦售辆,板交场叉恭销胳售减浴低龙成过本客你户洗智间能市场销售&服务客户智能识别区分接触定制1to1市场步骤电妈信朽业坝客遮户胁服阶务收系满统虫赢爆利码的脂关摄键客找户快智辉能桃解关决仓方晒案收维集韵和葬分飘析框全偷部智客为户宾信躬息全伙方灶位新观盖察颈客脱户提歉高角客扯户话收卡益难率向肃上型销聚售武,滔交痰叉嗽销销售减付低钻成手本巷，速避惕免魄混英饶基爷于臣事时实萝的泊管沈理基产于队目董标秧的京管更理基画于柱例眠外荷情傲况的厘管目理关妨键渡业忠务丧指沟标毒(慨).........提秀供姑更女好婶的师产啄品乱和萍服离务客腥户饿接爽触销售支持服务网权络电血话面蒙对组面功芒能朽模赵块市京场姜营蛾销销额售服截务呼镇叫宽中鞭心电孩子售商逮务完怪整幕的慕产乏品愉家迹族染包蜓括滔个兔模先块分花为底五孙个摧部绕分花：OracleCallCentreInboundOutboundCallBlendingCampaignPlusScriptingScreenPopsACDIntegrationCallTransferCTIIVRIntegrationFax,E-Mail,IVR,Web,Chat电育信层业冬系忽统案的敲模伐块座构银成MobileWebOracleMarketingforCommsCampaignPlanningCampaignExecutionDataWarehouseIntegrationCampaignAnalysisDataVisualizationOracleServiceforCommsTroubleTicketCreationTroubleResolutionSupportTroubleImpactAnalysisBillInquiryandAdjustmentsPhoneOracleSalesforCommsProduct/ServiceCatalogOpportunityTrackingOrderCapture&ManagementCustomer/AccountManagementInteractionLogging市砌场毛活状动属中早存乖在闯的羽问赖题电洽信困行季业歪的锡市增场本活符动大翼规受模宴市究场衔活狠动榜缺摘乏艘效贷果吸暂收龟新以客月户电的别成垮本懒增乘加激屿烈弃竞诞争产导颈致渔客搞户错群融不昂稳胀定电滚信平经苏营冤者源迫藏切剩需墙要提端高朱客腐户箱忠乌诚院度伶的性手赤段市色场瓣工袋具俗，恒帮裤助梨客震户摘：了夹解跑客摸户预颈测颜客茄户斗消假费振行泉为进既行吴有尘明彻确框定聋位授和梯目勾标浸的皱市缓场乞活厌动,促粘销塘活新动蔽分吴析分悠析魔以秆前攀市概场箭活辽动裕的妙结摔果根高据愤统爬计雁数雀据昏分慨析怠客殃户抽需鄙要由的旧产拿品度、胳价尸格破和士服驰务叔等训信但息了虽解棋客否户阳的炮行获为榜习触惯促糟销畏活亿动划策神划:萌,我,雪,扁.筛.华.关老键糖特矩性生姨成凯目钟标恰客皇户芽清面单,促旅销牲活废动瘦实铜施,森,关交键膨特饥性关甚键记特半性客帐户瘦数闲据邪仓选库尝和册分狼析(赴,死,指,放,慈,魔,咽,铲,菠,事,敢,巴?(池)(慢)(冷.笨)DataMiningCustomerdataCustomerminingresult(e.g.churnscore)Customer销兆售孤管欣理姐存轨在搬的巨问可题新缺的臂产狂品催和原服牙务结不籍断总出纹现竞料争恼不璃断勺加佳剧价尝格石竞田争产袜品票服丈务亩打嫩包难碎于目在似现宫有态系肃统解中奶增辰加撑对格新蔬产喇品置和蹲服证务羞的竟支絮持客苦户咐缺炼少慈自吧助蕉服如务大的针手驳段的碌价隶值改很善估资姓金饶管伤理提苍高弯客斧户剃满蹈意兄度增绣加辜收答入关都键连特滑性客纵户陆管爹理产灭品阁和钩服蓝务烦目蹦录莲管午理定啊单推管寒理服云务年提舟供武及探计源费董接悦口关末键拜特序性支温持听来糠自平客捎户寄、遵网敲络依等朗的姓服舒务尿请跌求基猾于针知耽识仿库道的煌问生题绣处种理与驻网否元幼设堡备括集不成技的电测绍试展中成心客筋户荒使陵用粮产掘品统情纳况吃记蜘录服骑务盼分高派忘和匪跟暑踪网步络踏问棵题爽解笨决渠时唯自爽动熊解愈决竹相颈应返客折户费问倘题支猜持仓工领作赚流关钱键嫂特肯性区昏域短服贞务滩分躺派继管谁