现代物流管理物流英文版

大话物流小组个人作业演示演讲人：冯占鑫、林欢欢、王露、樊明霞、武兴娟、李伟第一页，共十六页。ContentsMeasuringCustomeraccommodation1CustomerSatisfaction2SupplyChainInventoryDaysofSupply3TotalSupplyChainCost4Totalsupplychaincost5Benchmarking6第二页，共十六页。1.MeasuringCustomerAccommodationPerfectOrdersTheperfectorderconceptwasintroducedinChapter3asanindicatorofanorganiza-tion'scommitmenttozero-defectlogistics.Therearesimplysomanythingsthatcangowrongwithanorder!第三页，共十六页。AbsolutePerformance

Mostbasicserviceandqualitymeasures,andevenperfectordermeasures,areaggre-gatedovermanyordersandoveraperiodoftime.

Thisfirm,andmanyothercompaniesseekingto

achievemaximumimpactinthemarket,monitorsabsoluteratesoffailureandsuccessaswellasthemoretypicalratioandpercentagemetrics.第四页，共十六页。2.CustomerSatisfaction

Theultimatejudgeofhowwellanorganizationaccommodatescustomerexpectationsandrequirementsisthecustomer.SupplyChainComprehensiveMetricsThecontemporaryfocusonoverallsupplychainperformanceandeffectivenessde-mandsmetricsthatprovideanintegratedperspective.第五页，共十六页。Cash-to-CashConversion

Thecash-to-cashconversionconceptwasintroducedinChapter1.'Itisameasureofanorganization'seffectiveuseofcash.Cash-to-cashcycletimeisnotsolelyimpactedbylogistics,althoughlogisticsisanimportantaspect.第六页，共十六页。3.SupplyChainInventoryDaysofSupply

Traditionalmeasuresofinventoryperformance,turnoveranddaysofsupply,focusonindividualfirms.DwellTimeDwelltimeisanothermetricreflectingoverallsupplychainperformanceinmanagingassets.On-ShelfIn-StockPercent第七页，共十六页。Ultimately,akeyobjectiveofallparticipantsinasupplychainistohaveproductsavailablewhenandwhereendcustomersarereadytobuy.Individualfirmmetricsre-latedtofillratesatdistributioncentersortoretailstoresprovidelittleassurancethatproductsareavailableforconsumerselectionwhenaconsumerisinastore.第八页，共十六页。4.TotalSupplyChainCostMuchofthediscussionofcostthusfarhasfocusedonanindividualfirm'slogisticscosts.Thereporttracked700itemsat650storesoperatedbysixchains.Themonth-longauditfo-cusedoneightcategoriesinthefrozenfood,dairy,andgrocerydepartments.第九页，共十六页。Facedwithout-of-stocks,shoppersdonotbuyalternativeitemsonthattrip34percentofthetime.Mostretailersrealizethatthemajorityofoutsresultfromgapsintheirownbusinesssys-tems,withdirectstoredeliveryvendorscontributingtotheproblem,accordingtothestudy.第十页，共十六页。5.TotalsupplychaincostToalCostRMSIPOQManuFactureDistributorsReatilers++++第十一页，共十六页。SuppIyChainResponseTimeSCRTiscomputedastheamountoftimerequiredforafirmtorecognizeafundamentalshiftinmarketplacedemand,internalizethatfinding,replan,andadjustoutputtomeetthatdemand.第十二页，共十六页。6.Benchmarking第十三页，共十六页。AdiscussionofbenchmarkingwasfirstintroducedinChapter17inrelationtologisticsprocessreengineering.Acriticalaspectofbenchmarkingisthechoiceofwhomtobenchmark.Manyfirmscompareperformanceofinternalbusinessunitsinvolvedinsimilar

operationsorlocatedindifferentregions.lnternalbenchmarking,however,provideslittleinformationconcerningperformancerelativetocompetition.第十四页，共十六页。Clicktoeditcompan