软件质量保证模型英文版

SQA–Model

Authors:HoangANa

Version:1.0

LastUpdate:22-Oct-2023Instructor:HienLuongTranHyOct-2023IntroductionPurpose:ClarifySQAModelandactivitiesAttendees:StudentsTest:N/ADuration:1hr2ObjectivesAfterthecourse,studentswillachieve:Objective1:SQAModelObjective2:SQAactivitiestocontrolqualityofprojects3TableofcontentsA.SQAModelB.SQAQCRoleC.QCactivitiesofSQAD.UsingchecklistsE.SQAResponsibilitiestoprojectsF.Q&A4A.SQAModelSQADept.DPCQualityControlReviewCouncilLeaderMembersTestCouncilDB/TrainingLeaderMembersLeaderMembersLeaderMembersLeaderMembersSQAManager5Project1B.SQAQCRolesSQA:tocontrolthequalityofprojectsToassurancethequalityofproductsreleasedtocustomersSQATestTeamDPTeamProjectNTestTeamDPTeam6Reviewworkproductsoftheprojects:coordinatereviewactivitiesFinalinspection:CheckqualityofproductsbeforesendingtocustomersBaselineaudit:checkintegrityofallbaselinedConfigurationitems(CI)Customersurvey:ContactwithcustomertogettheirevaluationDefectPrevention:CoordinateactionstopreventandreducedefectsC.QCactivities71.WorkproductReviewProjectdocuments:Proposal,PP,SRS,ADD,DDD,TP,TCSQAdiscusseswithPLtofindthesuitablereviewersforWP.Basedonexitcriteria,SQAdecideswhetherWPispassedornot.AllWPsprovidedbycustomermustbereviewedbySQAandprojectteam.8WorkproductReview(cont.)Issues:

ProjectteamreviewsProposal,SRS,ADD,DDDbutnotinformsGLandSQA.TechnicalknowledgeandunderstandingofSQAispoor,cannotreviewEstimationandDDDSQAhasdifficultybytrackingandreviewrequirementsofmaintenanceprojectsPLnotinformsSQAtoreviewsomeproductsprovidedbycustomer92.FinalinspectionPurpose:

Toguaranteetheintegrityandqualityofthecomponentstobereleased.Steps:VerifyTestreportandSuccessfulTestcoveragebasedonTCCheckdefectsinDMS:arealldefectsclosed?VerifyReleaseNotewithproductstobedelivered,makesurethatallreleaseddocumentsarereviewedandcheckreviewrecords,defects.SQAdecideswhetherthedeliveredproductsneedtobeinstalledonafreshenvironmentornot

ReportproblemstoGL,SQAHeadandVPOPSfordecision10Finalinspection(cont.)Issues:SQAhasdifficultywithunplannedreleases(e.g.maintenanceprojects:fixbugsandreleaseimmediately).Undertimepressure,TCisnotupdated,soTestresultandSuccessfulTestCoveragearenotavailablebeforerelease.Projectteamcompletescodingjustbeforerelease,andeffortislimited,sothatSQAcouldnottestthepackageagainbeforesendingasexpected.TeamnotperformsInstallationtest,SQAhasnotenoughefforttoverifyInstallationguide.11

3.BaselineauditPurpose:

ToassessthecompliancyofCMactivitiesinprojectandverifytheintegrityofallCIs.

Steps:CheckBaselinereportcreatedbyCCVerifytheintegrityofallbaselinedCIs.ChecktheversionofCIsinCIRegister(FsoftInsight)CheckCIsinFinalandArchivefolder:lastversionofallCIsarestoredinFinalfolder.VerifyworkareasanddirectorieswithCMplanCheckreviewrecords:allCImustbereviewedandReviewchecklistsareavailable12Baselineaudit(cont.)Projectbaselinefolder:ArchivesCSCIs:-ProjectManagement

-Requirement&Design -BuildIssues:PLsalwaysnotfollowCMguideline(e.g.baselinedCIsoflatestversionshouldbelocatedinFinalfolder)CRsareloggedinFsoftInsight,butrelateddocuments(e.g.SRS,ADD,DDD,TC)areusuallynotupdated.134.SurveyCustomerSatisfactionSteps:Attheendoftheproject,whentheacceptancetestiscompletedorcustomeracceptstheproducts,SQA

fillstheCSSformandsendsittocustomer.Afterreceivingcustomer’sfeedback,SQAfollowstheruleforsurveycalculationandinformedsurveypointtoresponsiblepeoplewithin3days(followRADIO).14SurveyCustomerSatisfaction(cont.)Exceptioncases:CustomersendssurveyfeedbackongrouplevelperiodicallyCustomercommunicateswithassignedpersonsinFsoft,GLshouldauthorizeoneofthispersonstotakecarethisresponsibilityofcollectingcustomersatisfaction.ThentheresultshouldbehandedtoSQAtoinformresponsiblepeopleIfthecustomersurveyfeedbackhasnopointforanyquestion,SQAshouldstudiesthecommentsandgivepointsasappropriated,ifnocommentgeneralrating.

155.DefectPreventionSteps:Atthebeginoftheproject:SQAsupportsPLbySettingtargetforDP:Defectrate,therateofotherdefecttypesIdentifyingDPactionssuitableforDPtargetPlanningthedateforCausalanalysismeetingCreatingDPlogControltheimplementationofplannedDPactionstokeepTimeliness.Attheendeverymonth,reviewDPlogandcollecttoreporttoDPC16DefectPrevention(cont.)StepsAtMilestone:reportresultsofDPcomparing

withDPtargetIssues:

ProjectteamsarenotactiveforDPactions,notachieveplannedtimeliness(80%)TechnicalmembersofDPCarealwaysbusywiththeirprojects,cannotsupportSQAandDPteamsmuchforDP.17ChecklistshelpreviewersbyorientationhowtoreviewtheWPs.SQAshouldusecheckliststoreviewWPs.ChecklistsareevidencesofreviewsforallWPs:Proposal,SRS,Design,TP,TC,SourcecodeWPsprovidedbycustomerBaselineauditFinalinspectionSQAworkswithPMtofillchecklistofSRS,DesignreviewUseFinalinspectionchecklistforeveryrelease:documentandsourcecodeChecklistscanbeusedflexible:ReviewrequirementsofmaintenanceprojectsisperformedatmilestonebyusingSRSreviewchecklistReviewWO,CMplan,PDB:useProjectPlanreviewchecklistPrototype:GUIchecklistD.UsingChecklists18E.SQAResponsibilitiestoprojectsProjectSQA1.Planning

1.1OverallSendprojectrequirementstoSQAassoonasprojectstartsForwardproposal,requirementissuelistandcustomerclarificationtoSQA-Studyprojectrequirementsandmasterschedulebeforekick-offmeeting-CoordinatewithSQA,PQAtodefineworkproductanddeliverablelist,releasescheduleandacceptancecriteriaforeachrelease-CoordinatewithPLandPQAtodefineWPsanddeliverablelist,releasescheduleandacceptancecriteriaforeachrelease.-CoordinatewithSQA,PQAtosetprojectqualityobjectivesandcreateDPplan-CoordinatewithPLandPQAtosetprojectqualityobjectivesandDPplan-DefineworkingschedulewithSQAReviewtheworkingschedulewithproject19ProjectSQA

1.2ConfigurationManagement

CoordinatewithSQAtoworkouttheCMframeworkfortheprojectbasedonFSoftstandardCMprocess.ReviewtheprojectCMprocess.RaiseissueifitcannotbemappedtoFSoftCMprocessCreateCMplanbeforekick-offmeetingReviewCMplan,CMenvironmentsCloseSQAcommentswithin1weekafterbaselineauditRe-check

1.3Reviewplan

CompleteReviewandTestschedule(inFsoftInsight)inInitiationstageReviewtheplanPlanreviewdateforproductsoftheproject(includingproductsprovidedbycustomer)RequestexternalreviewersifneededInviteexternalreviewers20ProjectSQA2.Reviewactivities

-Sendtechnicaldocuments(URD,SRS,ADD,DDD,TP,TC,other)toSQAandotherreviewers(RADIO)forreviewasplanned(beforetherelease)-Contactwithprojectteamaboutproductsonreviewdate.ReviewtechnicaldocumentsWorkwithPL/ReviewerstofillReviewchecklistsProvideSQAallcommentsfortrackingFeedbacktoSQA/reviewersLogallreviewcommentstoDMSFollow-upcommentsfromreviewersfortheproductsCheckdefectsinDMSInformSQAaboutallrequirementchangesandupdatedscheduleofreview/release/baselineinFsoftInsight.Studytherequirementchanges.ReviewupdatedscheduleandupdateSQAqualityscheduleinFsoftInsight.21ProjectSQA3.Baselineaudit

SavelastversionofdocumenttoFinalfolderafterreviewandapproval.InformtoallteammembersaboutlastversionUpdateCIRegisterweeklyCheckFinalfolderandCIRegisterweekly.CheckCMenvironmentsmonthly.ChecksynchronizeandotherCMactivitiesasplannedinCMplanFollowingbaselineplan,CChasto:CopyalllastversionstoArchivefolderCreateBaselinereportInformSQAforauditConductbaselineauditafterreceivingrequestfromCC.CreateBaselineauditchecklistTracktocloseallopenissues22ProjectSQA4.ReleasecontrolInformSQAaboutanychangesofreleaseschedule

WorkwithPLtoidentifythedateandtimeforFinalinspection.-Officialreleasesofdocs(URD,SRS,ADD,DDD,TC,…),interim,ATandFinalreleasesmustbeinformedtoSQAforfinalinspection:-Releasepackage,testreportandtheinstallationtestenvironmentmustbereadynotlaterthan6pmonthereleasedate.-ProjectsupportsSQAininstallationtestandSQAtestbeforerelease-Giveexplanationoftheopendefectsincludingacceptedones-Conductfinalinspectionforofficialreleasesofdocs;Interim/AT/Finalreleasesofsourcecode.-Approvethereleaseif:AcceptancecriteriaaremetNonewdefectsfoundininstallationtestandSQAsampletestForinterimreleases:SuccessfulTestcoverage=95%andnofatal/seriousdefects23ProjectSQABugfixingReleaseforsupportcustomertestmustbeinformedtoSQAforreviewPost-checkforBugfixingreleasesperiodically(weekly)LogalldefectsofcustomertoDMSasleakageReviewcustomer’sfeedbackandreviewleakageinDMS24ProjectSQA5.Defectprevention/CAR

(CausalAnalysisandResolution)DefineDPPlan:SettargetforDefectrateIdentifyDPactionssuitableforDPtargetDPTeam:PL,Technicalleader,Testleader-SupportPLtodefineDPplanbe