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BusinessProcessAnalysis-ALetterfromAmericaProfessorV.ArunachalamDistinguishedServiceProfessor,DepartmentsofMaterialScienceandEngineeringRoboticsandEngineeringPublicPolicyCarnegieMellonUniversityPittsburgh,PA,15217andDr.EswaranSubrahmanianSeniorResearchScientist,EngineeringDesignResearchCenterCarnegieMellonUniversityPittsburgh,Pa,15217August,1995AreporttoEngineeringandScocialScienceResearchCouncil,UKToenablethereadertoaccessthisBPRCreportspeedilyandflexibly,ithasbeenorganisedintothefollowingseparatesections:ContentsPageAbstract明Intro辣ducti号on乱绒Reeng绑ineer训ing斜手Corpo扁ratio虾nsan币dRee墨ngine纠ering阶娇TheC酒hrysl和erCo曾rpora罩tion孩穿Cater疑pilla耻r巧播JetP钟ropul汉sion胖棵Innov康ation悼inD津efens撕e:Hu映ghes惜Aircr鸦aft持外Innov他ation碍inT弯echno蛋logie茫s绢造Gover抽nment挤Init联iativ凝es姨待Metho宅dsan山dToo浊lsfo猜rBPA联走ITan筛dBPR寸扶Japan烟and隐Reeng敌ineer丙ing寸句Human堡Reso没urces山inB测PR盏贱Probl妇emsi长nRee痰ngine榜ering先爱AFew片m拨o炸reli繁nes湖乡Refer萝ences童挤Arep蹈ortt傻oEng挡ineer让inga慎ndSc接ocial革Scie砖nceR额esear馆ch围Counc转il漆,嫩UK蚀Secti侵on1:伍Abst堤ract铁This丧repor糊tis备onth本erec脖enti墓nnova呆tions夫impl很ement络edby助Amer崭ican文compa香nies碗inth步eway蝇they暂mana娘geth唯eirb旧usine信ssan膨dby锻the茎US科gove粮rnmen初tin驳suppo暂rting狗the护indus宅trial明and册techn获ologi将calb押asei百nthe进coun慕try.捐Ameri述canc贡orpor雹ation弓svis笋ible斯toou死tside萄rsar约egen票erall捐yver远ylar膝ge,w玻itha垦nnual叠budg鱼etsr蓄unnin扒gwel伐labo顿veth裙enat葛ional加budg领etso冤fman谷ycou万ntrie膏s,an朽dwit卸har吵ange酸ofdi仅verse漂oper迷ation渣stra斜nscen果ding僵divis南ional殿,org恋anisa爷tiona杯land模nati支onal购barri样ers.挪Inre挥spond臭ingt栋ocha渴nges债inth言eglo添balm堂arket着plac薯e,th旋eyar套econ监tinua愉llyi雷ntrod缠ucing扬inno鞭vatio喉nsin匠proc国essa惰ndpr哈oduct差tech警nolog扰iesa扛ndin姿prod筝uctd耍evelo离pment小and紧manuf剃actur颜ingc明ycles乓.It介isdi中fficu粗ltto窄enum宅erate络,let慌alon钟edis挪cuss,幼all密thei萝nnova岂tions命that袍are侍seen灯in磨US学busi凝ness称today嗓.Ins涝tead,卫wes浅hall腿focus迟oni智nnova报tions片that笛are套signi绒fican办tand盆gene悟ricf负orim拐provi杯ngbu帐sines砖spro夹cesse睬s.Th榆isis达rele算vant跃asmo塔reth革anfi杠ftyp疲ercen足tof结USfi榴rmsa折reme孩dium萍orsm蔽alls激ized,美and答theg尾enera般lcom拍petit澡ivene腥ssof借墓US吸indu对stry恩depen腔dson却them蹄asw数ell.曾Inth练isre奔port,馒wed朋onot房disc对usst记here瑞cent岩trend副sin咳finan壮cial,酿merg润er,R握ODan惹dmar早ketin绘gstr芬ategi固esan额dpro阿cesse进s.In扔stead玩,we地discu锦sson绒lyth田osei亏ssues慧rela仅tedt斥obus灰iness麦proc鸦esses菌that共impa叫ctth币eabi悦lity顿of舱US字busi墨ness疑tome戴etth牙eide娘ntifi掠edma猴rket伞deman飞dsin赢cost糊,qua疾lity税andt射ime.手Aphr作ase,引nowi丽ncrea掩singl宅yin移vogue喉,to蒜descr套ibet哪heef伶forts翁inp泡roces赏simp慌rovem景ents投isBu茫sines涛sPro逃cess缘Re-en私ginee帜ring墓(BAR)吹.Ham竖mera爆ndCh善ampd薪efine在BAR朝as"t苗hera胖dical额reth菜inkin仔gof膊theb渠usine顽sspr雪ocess逼esto姜achi母eved迷ramat信icim燥prove匆ments舅inc乘ritic换alco插ntemp杨orary款meas舍ures千ofpe橡rform岁ance行asco陕st,q敢ualit宗yand栗spee采d."T患hisc凡harac骑teris倘ation剑ofr堵e-eng某ineer侦ingi臂soft探enin定terpr鼠eted蓝inmu远ltipl急eway五sres难ultin花gin泼diffe衫rent具model裤sand辈meth瓜odso朽fimp畏lemen供tatio宣nof陆busin庸essp告roces纠sre-陷engin贪eerin幸g.Re仁porte类dfai被lure势rates君ofa友bout疑forty秩tos五event蓝yper胖cent哪forB势ARap萝plica览tions伤ina凡chiev洞ings位tated趁goal水scan匀inde没edbe汪attr粪ibute磨dto虾thed阻iffer唉ences银inp饭ercei府vedd卖efini洞tion级ofwh竿atco慌nstit励utes缩re-en掩ginee托ring嗓andt遍hele命velo怜fimp妨lemen齿tatio叉n.诉Inpr诉actic乌e,im尖pleme尽ntati悔onso谱fre-旅engin准eerin邻gspa煎nfro齿mre-导engin园eerin森gloc脂alpr缺ocess演toa狠comp骗lete迎restr刺uctur晨ingt慈heen豆tire栋organ条isati雕on.B土usine送sspr芳ocess国re-e皇ngine颈ering毕for颤local听impr结oveme怀ntsh问avel截edto霸the爽devel图opmen峰tof行analy坝tical黎mode湖lsfo跨ropt者imisa雷tion厘ofex晃istin敏gpro玻cesse牢sthr迟ough堂simpl峡erpr窝ocedu塌resa旁ndin杯corpo浆ratio泉nof亮Infor波matio纪ntec笔hnolo须gy.A疑ctivi锋tyba赠seda草ccoun覆ting,董anA爆meric阴anin漫venti蜜on,i发sals湖ouse拳din献conju槐nctio勤nwit习hpro肌cess态re-en牺ginee谎ring矩proje犯ctse休ffort罗s.Th翼edri贵veto岸wards赌BAR宁inAm乓erica东nind扇ustri帝esha闯sspa凑wned拖anin俱dustr像yof植consu滨ltant计sand设proc框essm蠢appin折gand桨simu等latio躁ntoo妙ls.A射brie栽frev序iewo这fthe不stat皮e-of-举thea识rtin本anal罩ytica绘lmet煌hods钉andt压ools差such皮asID欠EFO,这SAT,陪BPMAT蓄and仿Desig凉nPro粘cess拿Matri腹xis棋also唉provi症dedi故nthi驼srep睛ort.乡Atth伯eoth据eren类d,th慈erea顷reex耽ample刊sof信well择estab稀lishe鸽dorg查anisa笋tiona当lstr耳uctur僚esan释dpro付cesse注sbei监ngto仙tally柳repl宫aced轧byne吸wstr涛uctur其esan织dfle厉xible业proc技esses拿.Suc翠htot然alre呢-str贡uctur办inge匹ffort诉smay详well罩incl粉udeu墓seof什cros某sfun似ction积alte沉ams,金retra恶ining害and莫activ施ities登rela粥tedt健othe慎mana样gemen管tof畜innov露ation骡asi同ntegr汤alpa肆rtso旨fthe息busi严ness终proce盆sses,脉well响beyo谅ndth敲econ拼venti熄onal甲activ指ities宾ofd轧esign补,man抬ufact依ure,抛ands近ervic玉eof蛛produ素cts.忆Thed晴iffer盘ence振betwe狠ensu熟ccess虏fula招ndun桂succe慢ssful贱firm尼stha旱tuse叠BAR倚appea随rsto喂lie锹more旁onth拥esco学pean溪dcov定erage拿oft乔heBA项Reff牺orts虎than肠onth猪emer芝eapp构licat闷iono概ftoo列lsan匀dmet近hods.纷Wei沾llust驴rate告thea献bove慌infer贷ences左byd集iscus饺sing殿thev域ariou兼smod鞋elsu饰sedb郑ysom央e练US论firm屡sand繁the罩exper酸ience库ofa钳few宇selec该tind玻ustri怠esin魄adop逮ting策BAR.灵There浅are惕examp拢leso反fal泪abora粥tory斥re-en佣ginee透ring水itsel典fand愈othe墨rsfr栏omde岁fence艳indu意strie扰sre-候engin横eerin非gthe谊mselv劝esto鸽acco明mmoda宾teen距ding疑ofth隐eCol控dWar鼓and愚decli量ning离defen让cebu鸟dgets踩.裤Re-en秒ginee河ring寺depen划dson嫩peop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