Staff Communication Officer岗位说明书范文

StaffCommunicationOfficer职位叙述职位识别信息职位名称StaffCommunicationOfficer所属部门Contact职位编号所在城市工作地点出差要求■无□偶尔□经常□常驻版本号V1.0生效日期工作网络关系直接上级职位Manager,ResourceManagement汇报职位直接下级职位人员管理权限薪酬■无□建议权□决定权直接下级人数绩效■无□建议权□决定权直接管辖团队配备■无□建议权□决定权业务指导职位对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Graduate专业方向socialworkorpsychology工作经验1yearworkingexperienceoraboveinserviceindustrieswithleadershiprole行业经验培训经历核心能力客户导向精诚协作积极进取立足创新求真务实敬业诚信通用能力组织认知个人管理绩效导向可靠性口头沟通书面沟通人际交往谈判能力领导力团队管理员工管理分析/解决问题计划能力专业能力客户服务业务知识系统运用销售技巧效率导向质量导向投诉处理知识管理职位目的与职责职位目的（存在的理由，限制和目标）Tobuildupgoodrelationshipofstafftosupportefficientoperationsofthecontactcenteraswellasvariousbusinesslinesofthecompanyasawhole.职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类战略层面战术层面操作层面Toworkondifferentinitiative,suchasEmployeeHappinessSurvey,TeamSuccesscelebrationgathering,Monthlybirthdayfunctions,sportactivities,TeamTobuildupgoodrelationshipandtakeuptheroleasinformalleaderToadministerforthestaffbulletinboardandresponsibleforthemanagingofstaffrecreationalactivitiesToactasthecommunicationbridgeandassiststafftochannelgrievancedirectlytoseniormanagementteamToassistinconductingpre-exitinterviewandunderstandandfeedbackthereasonforattritionToconductindividualcounselingsessionforanyemployeeissues.TocollectemployeeopinionsanddissatisfactionthroughinformalchannelsTorepresentcompanytoextendcaringtostaffandhisfamilyforanygoodorunfortunateeventsAllKPIsforstaffcommunicati