仪容仪表和个人卫生培训课件

GROOMING&HYGIENE仪容仪表和个人卫生3/9/20231仪容仪表和个人卫生培训课件第1页Grooming&Hygiene

个人仪表与卫生LookingYourBest!展示给客人你最正确仪容,仪表.

CreatingAnImpression.给客人留下深刻印象.

OurHotel’sImage.我们酒店形象.

You-ARepresentation.你就是这一切代表.

3/9/20232仪容仪表和个人卫生培训课件第2页LESSONOUTLINES

课程目录GeneralGroomingStandards个人仪表基本标准FemalesGroomingStandards女员工仪表标准MaleHairstandards男员工仪表标准KitchenEmployees

厨房员工仪表

3/9/20233仪容仪表和个人卫生培训课件第3页OBJECTIVE

培训目标经过此次培训，你将能够列出并解释出酒店个人仪表和卫生方面标准。Attheendofthetraining,youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.

3/9/20234仪容仪表和个人卫生培训课件第4页Uniformsshouldbechangeaccordingtodepartmentprocedures.要穿部门所要求制服Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed.上班时名牌一定要随时佩戴在制服左上方正确位置DressCode/Uniforms

服装3/9/20235仪容仪表和个人卫生培训课件第5页UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone

除非工作需要，禁止在酒店外穿整套或任何一部分制服。制服若有损坏，必须马上通知制服间，以及时修补。DressCode/Uniforms服装/制服

3/9/20236仪容仪表和个人卫生培训课件第6页Whywearanametag?

为何要戴名牌？Itenablenewstafftointegratefaster。它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage。能够带给饭店亲切及个人化服务形象Customersandvisitorsliketoknowwhotheyaretalkingto?用户想知道他们在和谁讲话3/9/20237仪容仪表和个人卫生培训课件第7页Whywearanametag?

为何要戴名牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能加强员工对自己表现及行为责任感Itenablenewstafftointegratefaster.它能使员工很快识别新同事3/9/20238仪容仪表和个人卫生培训课件第8页GeneralGroomingStandards

个人仪表基本标准Hairmaynotlookwetandoily.头发看起来不要非常油腻，要保持清洁。Nostronghairspray,gel,lotiononhair.不要在头发上涂抹过多发胶Nofancydesignhairstyles.不要留怪异发型Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales不要佩带刺眼首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉，且一只耳朵只能戴一个耳钉3/9/20239仪容仪表和个人卫生培训课件第9页Nonecklacesmayshowoutsidetheuniform.项链不要佩带在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣颜色相符Longjohnsmustnotprotrudejackets/trousers.内衣领口、裤边不得露出衬衣和外套3/9/202310仪容仪表和个人卫生培训课件第10页GeneralGroomingStandards

个人仪表基本标准Pocketsmaynotcontaintoomanyarticles,norlookbully.工装口袋不允许装太多东西，或看起来臃肿Shoesshouldbepolished.保持皮鞋光亮Fingernailsshouldbeclean,short,welltrimmed.指甲要整齐、整齐3/9/202311仪容仪表和个人卫生培训课件第11页GeneralGroomingStandards

个人仪表基本标准Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.

工作前要去除口腔或身体异味，如：蒜，元葱及一些刺激性食品较强气味。

Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后要洗手。3/9/202312仪容仪表和个人卫生培训课件第12页GeneralGroomingStandards

个人仪表基本标准

Hairmustbeclean,neatandtidyatalltimes.时刻保持头发洁净整齐。

Fringemustbeabovetheeyebrow.垂在额前短发，不可遮盖眼。

Colorofhairmustbeofa“natural”color.头发颜色要自然。

Nofancyunnaturalcoloredhair.头发不可染刺眼或不自然颜色3/9/202313仪容仪表和个人卫生培训课件第13页WOMEN’SGROOMING

女员工仪表标准3/9/202314仪容仪表和个人卫生培训课件第14页Mustbeclean,well-cutandregularlymaintained.头发要梳理整齐Loosehairmustnottoughtheshoulders,Ifso,itmustbewornupinanelegantprofessionalstyle.E.g.:braided,pony-tail,bun.头发长度不能到肩膀，不然话一定要优雅专业扎起来。如：辫子、绑成马尾状、盘成发髻。WOMEN’SGROOMIN

G女员工仪表标准Hair发型3/9/202315仪容仪表和个人卫生培训课件第15页Hairworninapony-tailonthecrown.头发像皇冠似绑很高马尾Hairfringecoveringtheeyebrows.流海遮住了眉毛Wetlook.头发看起来是湿Extremestyleorlight-colors.奇怪发型或颜色NOTACCEPTABLE不允许3/9/202316仪容仪表和个人卫生培训课件第16页Hairaccessoriesmustbeofaconservationnature.头发上戴饰品一定要保守自然Allribbons,ready-madebowsandscrunches’shouldbeblack。头饰仅能使用黑色HairAccessories

头发上戴饰品3/9/202317仪容仪表和个人卫生培训课件第17页Male&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女员工上班均不允许佩戴首饰或饰物JEWLLERY珠宝Brooch,bracelet,ankletsandlip/nose/earringsnotallowed.不允许佩戴胸针，手镯，脚链，嘴\鼻\耳环3/9/202318仪容仪表和个人卫生培训课件第18页Exceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、结婚戒指除外，女员工可允许佩戴钉状耳环）,戒指宽度不能宽于手指。耳环只能戴金、银或珍珠，不能戴吊式耳环。Bangle(foot-lace)shouldnotbeworn.不能戴脚链.3/9/202319仪容仪表和个人卫生培训课件第19页MAKE-UP化装Make-uphastobelight,andclassic化装必须是淡妆而且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女员工最基本要涂口红即腮红Usesimple/light/closetoskin’snailpolish.使用透明色或靠近肤色指甲油3/9/202320仪容仪表和个人卫生培训课件第20页FemalesGroomingStandards

女员工仪表标准Falseeyelashesnotpermitted.不允许戴假睫毛。NoStrongperfume.不允许用味道过浓香水。Noblackordarkmarooncolorlipstick.不可涂抹黑色或深褐色口红。Notattooedeyelid/browsandlips.不准纹眉。纹眼线；纹唇3/9/202321仪容仪表和个人卫生培训课件第21页Stockings丝袜MustbewornbyallfemaleAssociate.全部女员工都要穿丝袜Skirtsmustalwaysbewornwithpantyhosestockings.Plain,skincolourandnoruns/noholes.应穿酒店统一发放丝袜。并确保丝袜无破洞、无抽丝3/9/202322仪容仪表和个人卫生培训课件第22页MaleHairstandards

男员工仪表标准

3/9/202323仪容仪表和个人卫生培训课件第23页Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sideburnsshouldnotextendbeyondthemiddleoftheear.男员工头发要保守，并梳理整齐，长度不到衣领，最短长度为2公分前面头发不能挡住头发,鬓角不能超出耳中央MEN’SGROOMING3/9/202324仪容仪表和个人卫生培训课件第24页NoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿着有印花T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.双手及指甲要整齐清洁，指甲不宜超出Uniformsmustbeclean,well-ironedandfreefromspotsandstainswithnoButtonsmissingandonloosethreads.制服须洁净，熨烫平整，无污渍，钮扣齐全，无开线MEN’SGROOMING3/9/202325仪容仪表和个人卫生培训课件第25页MEN’SGROOMINGFacemustbeclean,shavenatalltimes.保持面部清洁

Noearringsofanysortallowed.不准佩带耳环及其它小饰品Plainblackordarkcolortonesocksonly.只允许穿黑色袜子Blackshoes,cleanandpolished.只允许穿酒店统一发放工鞋皮鞋要光亮3/9/202326仪容仪表和个人卫生培训课件第26页KitchenEmployees

厨房员工仪表

3/9/202327仪容仪表和个人卫生培训课件第27页KitchenEmployees

厨房员工仪表

Hatsmustbewornatalltimes.工作时必须佩带工作帽Hairmustbewashedeveryday.天天必须洗头3/9/202328仪容仪表和个人卫生培训课件第28页KitchenEmployees

厨房员工仪表

Femalesmustwearhairnets.女员工应该佩带发网Nojewelryofanysortallowed.不准佩带任何装饰物mustwearkitchenshoes/boots.必须穿厨房鞋和靴子3/9/202329仪容仪表和个人卫生培训课件第29页PersonalHygiene

个人卫生

3/9/202330仪容仪表和个人卫生培训课件第30页PersonalHygiene

个人卫生

Bathedaily.天天洗澡。Brushyourteeth.天天刷牙Washyourhairandkeepitcleananddandrufffree.清洗头发，保持头发洁净，没有头皮屑3/9/202331仪容仪表和个人卫生培训课件第31页PersonalHygiene

个人卫生

Usedeodorant.

可使用除臭剂Useperfumeorcologneinmoderation.

可使用温和清淡香水3/9/202332仪容仪表和个人卫生培训课件第32页PersonalHygiene

个人卫生Avoidgarlic,onions,strongspicysmellingfood