酒店礼宾部经理岗位职责

Roomtohaveagreatstart成的开ChiefConcierge礼宾部经HotelLevel:店级：JobBand:位级：

IVV五66

Department:门：ReportsTo:属级

Division务FrontOfficeManager厅经OVERVIEW职位概述

OverseesanddirectsallaspectsoftheBellserviceoperations监督和导行李务的各面工作Leadthecoordinationofanyguestsneeds,specialrequests,andinquiriestoensuresuperiorserviceandvalueforguests.领导协客人的求，特要求和求来确为客人供卓越超值的务。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：

亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。DUTIESANDRESPONSIBILITIES作职责

SuperviseanddirectBellDeskactivitiesandBellStaff对行李务台的动和行服务人实施监和指导Responsibleforsortinganddistributingguestsandadministrativemailandreturningmailtothesenderforforwardingmail负责挑和分发人的信及行政件，并无人接的信件返发信。

Provideinformationpertainingtoallhotelservices,localplacesinterests,restaurants,doctors,sightseeingandanyotherinformationlikelytobeoftheinteresttoguests提供客可能感趣的关酒店所服务、地名胜餐馆、生、观等方面信息。Bepreparedtorecommendfirstandforemostthehotel’sownFoodandBeverageoutletsbeforeanyother,makinghimselftotallyfamiliartheoperatingtimesandeachoutletsbenefits最先向人推荐酒店的饮营业所，熟这些营场所的业时间各自的长。Ensurethelobbyisalwayskeptanorderlyfashion确保大始终保整洁。Coordinatesthepagingofguestsinthelobby,Food&Beverageoutlets,andwhereconsideredappropriatebytheManagement在大厅餐饮营场所和它管理认为合的地方调对客的呼叫作。Responsibleforthemaintenanceofthehotelinformationdirectory(functionboard)andensuresthattheinformationincurrentandaccurateatalltimes负责维酒店信簿（功板），确保所信息的确性和效性。PreparesefficientworkscheduleforBellServices,arrangingholidaysvacation,takingintoconsiderationprojectoccupancyandforecastsandanylargemovements,especiallythoseearlyorlatearrivalsordepartures在考虑店入住况和预以及大模的团活动，别是关提前或迟到达离店的况的前下，为行李务部员准备高的工作划，安节日和日。Ensuresthatallbellstaffareneat,cleanandpunctualatalltimesthattheyperformthetaskassignedtopromptlyandefficiently确保所行李服人员随保持衣整洁，作守时并且能快速和效的完任务。HandleproblemsassociatedwithguestsandliaisewithdepartmentheadsorexecutivemanagementintheabsenceoftheAssistantManager.处理与人相关问题，经理助缺席的况下负与各部负责人行政管部门联。WorksSuperiorHumanResourcesmanpowerplanningandmanagementneeds与上级导和人资源部起进行力规划管理需。WorkswithSuperiorandDirectorofFinanceinthepreparationandmanagementoftheDepartment’sbudget.与上级导和财总监一编制和理部门算。ACCOUNTABILITY责任范围Numberofemployeessupervised–管理的员DirectConcierge/BellCaptain/直接

礼宾主，行李班，门IndirectN/A间接

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AnnualOperatingProfit/PayrollBudget–年度经营润和薪金算

DepartmentBudget部门预Metrics–主要绩效标

DepartmentBudget部门预GuestSatisfactionSurvey宾客满度调查DecisionMakingResponsibilities(DecisionRights)–决策职责决策﹣

DepartmentBudget部门预MatterspertainingtoBellServicesoperations与行李务运营关的事WithinauthorityasassignedforHotelBandrole酒店职级所拥职权范QUALIFICATIONSANDREQUIREMENTS任职要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.拥有在他人交时大多时间所用的沟技能；全代表店，品和公司顾客，工和第方交往的能。Goodwritingskills具有良写作技ProficientinuseofMicrosoftOfficeandFrontOfficeSystem熟练使微软办软件和台系统Pageof4第3页，4页

Problemsolving,motivating,organizationalandtrainingabilities具有解问题，理，号，组织培训能Qualifications–学历

DiplomainHotelAdministration,HotelManagementorequivalent具有酒行政管，酒店理或相的大专历。Experience–经验

2yearsexperienceinconciergeorrelateddisciplinewithmonthsinasupervisorycapacity,oranequivalentcombinationofeducationexperience.拥有年酒店宾服务工经验，括6个管理经，或与相当的育和相工作验结合背景。Thestatementsinthisjobdescriptionareintendedtodescribe