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2023年英语专业四级考试真题QUESTIONBOOKLETﻫTESTFORENGLISHMAJORS(2023)

-GRADEFOUR-

TIMELIMIT:135MINﻫPARTIDICTATION[15MIN]Listentothefollowingpassage.Altogetherthepassagewillbereadtoyoufourtimes.Duringthefirstreading,whichwillbedoneatnormalspeed,listenandtrytounderstandthemeaning.Forthesecondandthirdreadings,thepassagewillbereadsentencebysentence,orphrasebyphrase,withintervalsof15seconds.Thelastreadingwillbedoneatnormalspeedagainandduringthistimeyoushouldcheckyourwork.Youwillthenbegiven2minutestocheckthroughyourworkoncemore.PleasewritethewholepassageonANSWERSHEETONE.PARTIILISTENINGCOMPREHENSION[20MIN]

InSectionsABandCyouwillheareverythingONCEONLY.Listencarefullyandthenanswerthequestionsthatfollow.MarkthecorrectanswertoeachquestiononAnswerSheetTwo.SECTIONACONVERSATIONSInthissectionyouwillhearseveralconversations.Listentotheconversationscarefullyandthenanswerthequestionsthatfollow.Questions1to3arebasedonthefollowingconversation.Attheendoftheconversation,youwillbegiven15secondstoanswerthequestions.Now,listentotheconversation.1.MarkisunhappybecauseofﻫA.hisChemistryhomework.B.agirlinhisclass.

C.Linda'swords.D.Fridaynight'sparty.2.WhichofthefollowingisCORRECT?

A.LindaisJane'sfriend.B.MarkisJane'sboyfriend.ﻫC.JohnisJane'sboyfriend.D.MarkandJohnaregoodfriends.3.DidMarkeventuallytakeLinda'sadvice?ﻫA.No.B.Partly.C.Completely.D.Notmentioned.Questions4to7arebasedonthefollowingconversation.Attheendoftheconversation,youwillbegiven20secondstoanswerthequestions.Now,listentotheconversation.4.Aboutthescratchontheproduct,theshopassistantthinksthatﻫA.thecustomermadeithimself.B.therewasdefinitelynotonethen.

C.thecustomershouldhavechecked.D.thecustomerwasmakingtrouble.5.Thecustomerwas______whentoldhemightnothaveworntheheadphonesproperly.ﻫA.annoyedB.surprisedC.indifferentD.worried6.Howmanycomplaintsdidthecustomermakeabouttheproductaltogether?

A.Five.B.Four.C.Three.D.Two.7.Theshopcouldexchangetheproductifthecustomer

A.makesnomorecomplaints.B.canproducethereceipt.ﻫC.isstillunhappywithit.D.bringsitbackwithinaweek.Questions8to10arebasedonthefollowingconversation.Attheendoftheconversation,youwillbegiven15secondstoanswerthequestions.Now,listentotheconversation.8.JoeSmithtelephonedVictoriaforﻫA.themenu.B.theplace.C.thereception.D.thecampaign.9.Whenwillthelunchbeheld?

A.Fridaynextweek.B.Thursdaynextweek.ﻫC.April30th.D.Thisweek.10.AllthefollowinginformationisnewtoVictoriaEXCEPT

A.howmanypeopletoattendit.B.whytoholdit.

C.wheretoholdit.D.whattocook.SECTIONBPASSAGES

Inthissection,youwillhearseveralpassages.Listentothepassagescarefullyandthenﻫanswerthequestionsthatfollow.Questions11to13arebasedonthefollowingpassage.,4ttheendofthepassage,youwillbegiven15secondstoanswerthequestions.Now,listentothepassage.11.PeoplechooseLondonforpost-Christmasshoppingbecause

A.shopsopenearlyinthemorning.ﻫB.shopsstayopenforlongerhours.

C.theycanbuyreallycheapthings.ﻫD.theycanshopwiththeirfriends.12.Welearnfromthepassagethat

A.peopleareverykeenonsales.

B.post-Christmassalesstartat3:30am.

C.post-Christmassaleslastforaday.

D.salesincludeonlyafewitems.13.WhichofthefollowingisNOTmentionedinthepassage?

A.SomepeoplebuyChristmaspresentsinthesales.

B.Somepeopleshoponlineduringthesales.

C.SomepeoplebuypresentsfornextChristmas.

D.Onlineretailersofferbetterpost-Christmassales.Questions14to17arebasedonthefollowingpassage.Attheendofthepassage,youwillbegiven20secondstoanswerthequestions.Now,listentothepassage.14.Ballroomdancingusedtobeassociatedwith

A.TVshows.B.oldpeople.ﻫC.celebrities.D.professionaldancers.15.Accordingtothepassage,recentpopularityofballroomdancingistheresultof

A.theparticipationofcelebrities.ﻫB.thedesigningofcolourfulcostumes.ﻫC.thebenefitsitbrings.ﻫD.aTVprogramme.16.WhichofthefollowingisNOTmentionedabouttheTVshow?

A.Performershavetobeformallydressedontheshow.

B.Eachprofessionaldancerdanceswithacelebrity.

C.Peopleontheshowperformadifferentdanceeveryweek.ﻫD.Theshowrunsforaboutfourmonths.17.Accordingtothepassage,theTVshowhasthegreatestimpactonﻫA.oldpeople.B.middle-agedpeople.

C.kidsandyoungpeople.D.alloftheabove.Questions18to20arebasedonthefollowingpassage.Attheendofthepassage,youwillbegiven15secondstoanswerthequestions.Now,listentothepassage.18.AccordingtoNewZealand'srulesaboutnamingchildren,whichofthefollowingnamesisﻫNOTacceptable?

A.Spiderman.B.Gandalf.C.2win.D.Arsenal.19.Accordingtothepassage,unusualnamescomefromﻫA.popularculture.B.parents'invention.ﻫC.sports.D.alloftheabove.20.AllofthefollowingcountrieshavestrictrulesaboutnamingchildrenEXCEPT

A.Algeria.B.Germany.C.Japan.D.Argentina.ECTIONCNEWSBROADCASTﻫInthissection,youwillhearseveralnewsitems.Listentothemcarefullyandthenanswerthequestionsthatfollow.Questions21to23arebasedonthefollowingnews.Attheendofthenewsitem,youwillbegiven15secondstoanswerthequestions.Now.listentothenews.21.WhywerethefishingcrewstrandedonOct.10th?ﻫA.Theywenttoaremotearea.

B.Theirfishingboatscollided.

C.Theytriedtorepairtheirboats.ﻫD.Theydecidedtostayintheboats.22.Howdidtheysurviveduringthosethreemonths?ﻫA.Onsuppliestheybroughtwiththem.ﻫB.Onsuppliessenttothembyrescueteams.

C.Onsuppliesleftatthemilitarybase.ﻫD.Notmentionedinthepassage.23.Howwerethecrewrescuedeventually?

A.Byhelicopter.B.Byboat.C.Byradiocontact.D.Byasearchteam.Questions24and25arebasedonthefollowingnews.Attheendofthenewsitem,youwillbegiven10secondstoanswerthequestions.Now,listentothenews.24.JuanCarloshasbeenKingofSpain

A.since1981.B.for32years.C.for70years.D.for17years.25.Whatisthenewsitemmainlyabout?ﻫA.TheKing'sbirthday.B.Thestabilityofthemonarchy.ﻫC.Criticismfromboththeleftandtheright.D.TheKing'spublicdefenceofhisreign.Questions26and27arebasedonthefollowingnews.Attheendofthenewsitem,youwillbegiven10secondstoanswerthequestions.Now,listentothenews.26.Thethreesuicidebombingsoccurredin

A.NovemberandDecember.B.OctoberandNovember.ﻫC.November.D.December.27.Didpeopledieinthebombings?

A.Noonediedinthebombings.ﻫB.Yes.Inoneofthebombings.ﻫC.Yes.Intwoofthebombings.

D.Yes.Inallthebombings.Questions28to30arebasedonthefollowingnews.Attheendofthenewsitem,youwillbegiven15secondstoanswerthequestions.Now,listentothenews.28.Whatisthepurposeofthenationalsurvey?ﻫA.Tocollectdataonsourcesofpollution.ﻫB.Toidentifypollutioninriversandlakes.

C.Tohelpcontrolenvironmentalpollution.ﻫD.Tohelpcontrolindustrialwastes.29.Accordingtothenewsitem,effortsofenvironmentalprotectionareespeciallyaffectedbyﻫA.lackoftechnology.

B.rapideconomicgrowth.

C.unknownpollutionsources.

D.shortageofmanpower.30.WhichofthefollowingdetailsisCORRECTaccordingtothenewsitem?

A.Censusofficesaresetupbygovernmentdepartments.

B.Amaincentrereceivesreportsfromprovinces.

C.Adatabaseissetupforeachprovince.ﻫD.Datawillbereviewedandanalyzedinmid-2023.

PARTIIICLOZE[15MIN]

Decidewhichofthechoicesgivenbelowwouldbestcompletethepassageifinsertedinthecorrespondingblanks.MarkthebestchoiceforeachblankonAnswerSheetTwo.Scientistsaroundtheworldareracingtolearnhowtorapidlydiagnose,treatandstopthespreadofanew,deadlydisease.SARS--SevereAcuteRespiratorySyndrome---was(31)____forthefirsttimeinFebruary2023inHanoi,(32)_____sincethenhasinfectedmorethan1,600peoplein15countries,killing63.Atthis(33)_____,therearemorequestionsthananswerssurroundingthedisease.Symptomsstart(34)_____afeverover100.4degreesF,chills,headacheorbody(35)____.Withinaweek,thepatienthasadrycough,whichmight(36)_____toshortnessofbreath.In10%to20%ofcases,patientsrequire(37)_____ventilationtobreathe.About3.5%diefromthedisease.Symptoms(38)____beginintwotosevendays,butsomereportssuggestit(39)____takeaslongas10days.Scientistsarecloseto(40)____alabtesttodiagnoseSARS.Inthemeantime,itisdiagnosedbyitssymptoms.Thereisnoevidence(41)____antibioticsoranti-viralmedicineshelp,(42)_____doctorscanofferonlysupportivecare.PatientswithSARSarekeptinisolationtoreducetheriskof(43)____Scientistsaren'tsureyet,butsomeresearchersthinkit'sa(44)____discoveredcoronavirus,thefamilyofvirusesthatcausesomecommoncolds.Mostcasesappeartohavebeenpassed(45)____dropletsexpelledwheninfectedpatientscoughorsneeze.Familymembersofinfectedpeopleandmedicalworkerswhocare(46)____themhavebeenmostlikelyto(47)____theillness.ButrecentdevelopmentsinHongKongsuggestthatthe(48)____mightspreadthroughair,orthatthevirusmight(49)____fortwotothreehoursondoorknobsorother(50)____.Healthexpertssayitisunlikely,though,thatsharinganelevatorbrieflywithaninfectedpersonwouldbeenoughtopassthevirus.(31)A.detectedB.caughtC.disclosedD.revealedﻫ(32)A.butB.andC.orD.yet

(33)A.timeB.pointC.aspectD.instanceﻫ(34)A.fromB.overC.uponD.with

(35)A.hurtB.soreC.achesD.feelings

(36)A.processB.advanceC.progressD.convert

(37)A.automaticB.artificialC.mechanicalD.controlled

(38)A.regularlyB.ordinarilyC.traditionallyD.generallyﻫ(39)A.willB.mightC.shouldD.mustﻫ(40)A.cultivatingB.fosteringC.developingD.designing

(41)A.whichB.thatC.whetherD.what

(42)A.soB.butC.stillD.yet

(43)A.communicationB.transportationC.transformationD.transmissionﻫ(44)A.latelyB.newbornC.newlyD.renewed

(45)A.underB.throughC.beneathD.fromﻫ(46)A.forB.overC.afterD.about

(47)A.acquireB.receiveC.obtainD.contractﻫ(48)A.ailmentB.ill-healthC.diseaseD.infection

(49)A.continueB.lingerC.delayD.persistﻫ(50)A.exteriorsB.outsideC.surfacesD.coverings

PARTIVGRAMMAR&VOCABULARY[15MIN]ﻫTherearethirtysentencesinthissection.BeneatheachsentencetherearefourwordsorphrasesmarkedA,B,CandD.Chooseonewordorphrasethatbestcompletesthesentence.MarkyouranswersonAnswerSheetTwo.51.Whataniceday!Howaboutthethreeofus_____awalkintheparknearby?

A.totakeB.takeC.takingD.tobetaking52.Iftherewerenosubjunctivemood,English_____mucheasiertolearn.

A.couldhavebeenB.would'beﻫC.willbeD.wouldhavebeen53.She_____fiftyorsowhenIfirstmetherataconference.ﻫA.hadbeenB.mustbeC.hasbeenD.musthavebeen54._____thebosssays,itisunreasonabletoaskmetoworkovertimewithoutpay.

A.WhateverB.WheneverC.WhicheverD.However55.Anewlaptopcostsabout_____ofasecond-handone.

A.thepriceofthreetimesB.threetimesthepriceﻫC.asmuchasthethreetimespriceD.threetimesmorethantheprice56.Iwasveryinterestedin_____shetoldme.

A.allthatB.allwhichC.allwhatD.that57.Weconsider______heshouldhaveleftwithouttellinganyonebeforehand.

A.strangewhyB.itstrangewhatC.itstrangethatD.thatstrange58.Itisgoingtobefinetomorrow._______.ﻫA.Soisit.B.Soitis.C.Soitdoes.D.Sodoesit.59.Little_____aboutherownsafety,thoughsheherselfwasingreatdanger.

A.shecaredB.shemaycareC.mayshecareD.didshecare60.Thecouplehadnosoonergottothestation_____thecoachleft.

A.whenB.asC.untilD.than61.Aren'tyoutired?I____youhaddoneenoughfortoday.

A.shouldhavethoughtB.musthavethoughtﻫC.mighthavethoughtD.couldhavethought62."Itseemsthatshewasthereattheconference."Thesentencemeansthat

A.sheseemstobethereattheconference.

B.sheseemedtobethereattheconference.

C.sheseemstohavebeenthereattheconference.

D.sheseemedtobeingthereattheconference.63.WhichofthefollowingadverbscanNOTbeusedtocomplete"_____everybodycame"?

A.NearlyB.QuiteC.PracticallyD.Almost64.In"Howmuchdoyouthinkheearns?"howmuchis______ofthesentence.ﻫA.thesubjectB.theadverbialﻫC.theobjectD.thecomplement65."Themanpreparingthedocumentsisthefirm'slawyer"hasallthefollowingpossiblemeaningsEXCEPT

A.themanwhohaspreparedthedocuments...ﻫB.themanwhohasbeenpreparingthedocuments...ﻫC.themanwhoispreparingthedocuments...

D.themanwhowillpreparethedocuments...66.DuringtheTVinterview,thesingerannouncedthathewasgoingto_____hisnewalbumsoon.

A.releaseB.renewC.relieveD.rehearse67.Afterworkingforthefirmfortenyears,hefinally_____therankofdeputydirector.ﻫA.achievedB.approachedC.attainedD.acquired68.Winteristhe_____seasonatmosthotelsinthisseasidetown,becauseveryfewtouristscometostay.

A.slowB.slackC.lowD.quiet69.Comeon,Jack,tellmethestory.Don'tkeepmein______.ﻫA.suspenseB.suspendingC.suspensionD.suspender70.Thefootballmatchwas_____becauseoftheheavyrain.ﻫA.calledoverB.calledupC.calledoutD.calledoff71.Wehadagoodtimethere,andthefoodwasplentifuland_____.

A.conduciveB.wholesomeC.helpfulD.appreciative72.Itwasstrangethatshewould_____suchanabsurdidea.ﻫA.allowB.stickC.takeD.entertain73.Thescientistshavemadean_____

study

ofthevirusesthatcausethedisease.

A.exhaustedB.exhaustingC.exhaustiveD.exhaustion74.Doyouownyourapartmentorareyoua______?ﻫA.tenantB.customerC.clientD.proprietor75.Representativesfromthecompaniesindicatedthattheyshouldgoonworkingtogetherin_____.

A.unityB.entityC.partnersD.partnership76.WeallknowthatMaryhashadastrict_____.ﻫA.growthB.upbringingC.developmentD.cultivation77.Thedrinkwaspackagedinchampagnebottlesandwasbeing_____astherealstuff.ﻫA.passedoutB.passedbyC.passedoverD.passedoff78.LastSundayshecametovisitusoutoftheblue.Theitalicizedphrasemeans

A.unexpectedlyB.unhappilyC.untidilyD.unofficially79.Thepersonheinterviewedwas_____hisformerschoolmate.

A.nootherthanB.nomorethanC.noneotherthanD.nonetheless80.Theyoungemployeehasa(n)______quality-heistotallyhonest.

A.respectableB.admirableC.decentD.approachable

PARTVREADINGCOMPREHENSION[25MIN]

Inthissectiontherearefourpassagesfollowedbyquestionsorunfinishedstatements,eachwithfoursuggestedanswersmarkedA,B,CandD.Choosetheonethatyouthinkisthebestanswer.MarkyouranswersonAnswerSheetTwo.TEXTAﻫDoyourealizethateverytimeyoutakeastep,thebonesinyourhiparesubjectedtoforcesbetweenfourandfivetimesyourbodyweight?Whenyouarerunning,thisforceisincreasedfurtherstill.Whathappensifthroughdiseaseahip-jointceasestobeabletoresistsuchforces?Formanyyearship-jointsandotherbodyjointshavebeenreplaceableeitherpartiallyorcompletely.Itisafterallasimpleballandsocketjoint;ithascertainloadsimposedonit;itneedsreliabilityoveradefinedlife;itmustcontainmaterialssuitablefortheworkingenvironment.Anyengineerwillrecognizetheseascharacteristicofatypicalengineeringproblem,whichdoctorsandengineershaveworkedtogethertosolve,inordertobringafreshleaseoflifetopeoplewhowouldotherwisebedisabled.Thistypifiesthewayinwhichengineersworktohelppeopleandcreateabetterqualityoflife.Thefactthatthiscountryhasthemostefficientagriculturalindustryintheworldisanothergoodexample.Mechanicalengineershaveworkedwithfarmersandbiologiststoproducefertilizers,machineryandharvestingsystems.Thisteamefforthasnowproducedcropsuniformlywaisthighorlesssothattheyarebettersuitedtomechanicalharvesting.Similaradvanceswithothercropshavereleasedpeoplefromhardandboringjobsformorecreativework,whilstmachinesharvestcropsmoreefficientlywithlesswaste.Providingmorefoodfortherapidlyincreasingpopulationisyetanotherroleforthemechanicalengineer.81.Accordingtothepassage,whenwouldmostweightbeimposedonhip-joints?ﻫA.Whenoneiswalking.B.Whenoneisrunning.

C.Whenoneisstanding.D.Whenoneislyingdown.82.Engineersregardthereplacementofhip-jointsasa(n)____Problem.ﻫA.mechanicalB.medicalC.healthD.agricultural83.Accordingtothepassage,howdoengineerscontributetoincreasingefficiencyoftheﻫagriculturalindustry?ﻫA.Byworkingwithfarmers.ﻫB.Byworkinginteams.ﻫC.Bygrowingcropsofthesameheight.

D.Bymakingagriculturalmachinery.84.Accordingtothecontext,"Thisteameffort'"inParagraphTworeferstoﻫA.mechanicalengineers.ﻫB.doctorsandengineers.

C.biologists,doctorsandfarmers.

D.farmers,biologistsandengineers.TEXTBﻫNowadays,acellphoneserviceisavailabletoeveryone,everywhere.Probablythousandsofpeoplehavealreadybeenusingit,butIjustdiscoveredit,soI'mgoingtoclaimitandalsonameit:FakeFoning.Thetechnologyhasbeenworkingwellformeattheoffice,butthereareinfiniteapplications.Virtuallyinanypublicspace.Sayyouworkatabiguniversitywithlotsoftalkyfacultymembersbuzzingabout.Now,sayyouneedtousetherestroom.Thetripdownthehallwilltakeapproximatelyonehour,becauseapersoncan'twalkintothosetalkypeoplewithoutgettingpulledasideforaquestion,abitofgossip,anewreadonacertainlineofParadiseLost.So,acellphone.Anycellphone.Justpickitup.Don'tdial.Justholdthatphonetoyourfaceandstarttalking.Walkconfidentlydownthehallengagedinfakeconversation,makingsuretotailorboththetopicandcontenttothepersonstandingbeforeyouwhomyouaretryingtoevade.ﻫForstandardcolleagueavoidance,Isuggestfakechattingaboutfakebusiness:"Yes,I'mgladyoucalled,becausewereallyneedtohammeroutthedetails.What'sthat?Yes,IreadPage12,butifyoulookatthebottomof4,Ithinkyoucanseetheproblembeginsrightthere."Beanimated.Beengagedinyourfakefoneconversation.Makeeyecontactwiththepeoplepassing,nodtothem,gesturekeeninterestintalkingtothematalatertime,pointtoyourphone,shrugandmoveon.Shoppersshouldconsiderfakefoninganytimetheyspotatalkyneighborintheproducedepartmentpinching(用手捏)unripepeaches.Withoutyourphoneatyourface,you'dbeinfora20-minutespeechonhowterribletheworldis.Oneimportantcautionaboutfakefoning.TheotherdayIwasfakefoningmywaypastacolleague,andhewasactuallyfollowingmetogetmyattention.IknewhewantedtoaskaboutaprojectIhadnotyetfinished.Iwastryingtobuymyselfsometime,soIcontinuedfakefoningwithmydoctor."SoIdon'tneedtheoperation?Oh,doctor,thatisthebestnews."Andthen:Brrrrrrng!Brrrrrmg!Brrrrrmg!Myphonestartedringing,righttherewhileitwasplantedonmyface.Mycolleaguelookedatme,andIathim,andnaturallyIgasped."Whatisthematterwiththisthing?"Isaid,pullingthephoneawaytolookatit,andthenputtingitbacktomyear."Hello?Areyoustillthere?"

Oops.85.WhichofthefollowingstatementsisINCORRECT?ﻫA.Cellphoneserviceispopularamongpeople.

B.Cellphonehasmuchuseinoffice.

C.Fakefoningisanewcellphoneservice.ﻫD.Fakefoningisanewdiscovery.86.Whatisfakefoning?ﻫA.Astrategytoavoidpeople.

B.Adevicenewlyproduced.ﻫC.Aserviceprovidedeverywhere.

D.Askillofcommunication.87.Intheauthor'sopinion,inordertomakefakefoninglookrealonehastoﻫA.talkaboutinterestingmatters.ﻫB.behavepolitelytopeoplepassingby.

C.holdthephonewhilewalking.ﻫD.appearabsorbedinconversation.88.Whatdoesthelastexampleshow?

A.Oneeffectivewayistofakefoneone'sdoctor.ﻫB.Onehastobecarefulwhilefakefoning.ﻫC.Fakefoningmaynotdeceivepeople.

D.Fakefoningisalwaysquitesuccessful.89.Afterhisphonesuddenlybeganringing,theauthor

A.immediatelystartedtalkingtothecaller.

B.immediatelystartedtalkingtohiscolleague.

C.putthephoneawayandstoppedtalking.

D.continuedwithhisfakeconversation.90.Whatisthetoneofthepassage?ﻫA.Critical.B.Humorous.C.Serious.D.Unclear.

TEXTCItwaslateintheafternoon,andIwasputtingthefinaltouchonapieceofwritingthatIwasfeelingprettygoodabout.Iwantedtosaveit,butmycursorhadfrozen.Itriedtoshutthecomputerdown,anditseizedupaltogether.Unsureofwhatelsetodo,Iyanked(用力猛拉)thebatteryout.Unfortunately,Windowshadbeeninthemidstofadelicateandcrucialundertaking.Thenextmorning,whenIturnedmycomputerbackon,itinformedmethatafilehadbeencorruptedandWindowswouldnotload.Then,itofferedtorepairitselfbyusingtheWindowsSetupCD.IopenedthespecialdrawerwhereIkeepCDs.ButnoWindowsCDinthere.Iwasforcedtocallthecomputercompany'sGlobalSupportCentre.Mycallwasansweredbyawomaninsomeunnamed,far-offland.IfinditannoyingtomakesmalltalkwithsomeonewhenIdon'tknowwhatcontinentthey'restandingon.SupposeIweretmentonthebeautifulweatherwe'vebeenhavingwhentherewasamonsoonattheotherendofthephone?SoIgotrighttothepoint."Mputeristellingmeafileiscorruptedanditwantstofixitself,butIdon'thavetheWindowsSetupCD.""Soyou'rehavingaproblemwithyourWindowsSetupCD."Shehasapparentlybeendozingand,havingcometojustasthesentenceended,wasattemptingtocoverforherinattention.Itquicklybecameclearthatthewomanwasnotacomputertechnician.Herjobwastoserveasagatekeeper,ahumanshieldforthetechnicians.Hersoleduty,asfarasIcouldtell,wastoraiseglobalstresslevels.Tomakemedisappear,thewomangavemethephonenumberforWindows'creator,Microsoft.Thisislikegivingsomeonethephonenumberfor,Idon'tknow,NorthAmerica.Besides,theCDworked;Ijustdidn'thaveit.NomatterhowmanytimesIrepeatedmystory,wecamebacktothesameplace.Shewascalmandresolutelypolite.Whenmy

voice

hitacertaindecibel(分贝),Iwaspassedalong,likeahot,irritablepotato,toatechnician."Youdon'thavetheWindowsSetupCD,ma'am,becauseyoudon'tneedit,"heexplainedcheerfully."Windowscamepreinstalledonyouputer!""ButIdoneedit.""Yes,butyoudon'thaveit."Wewentonlikethisforawhile.Finally,heofferedtowalkmethroughtheuseofadifferentCD,onethatwoulderasemyentiresystem."Ofcourse,you'dloseallyoure-mail,yourdocuments,yourphotos."Itwaslikeofferingtodropasafeonmyheadtocuremyheadache."Youmightbeabletorecoverthem,butitwouldbeexpensive."Hesoundeddelighted."Andit'snotcoveredbythewarranty(产品保证书)!"Thesafebegantoseemlikeagoodidea,provideditwasfull.Ihungupthephoneanddrovemycomputertoasmall,friendlyrepairplaceI'dheardabout.Asmart,helpfulmandugoutaWindowsCDandtoldmeitwouldn'tbeaproblem.Anhourlater,hecalledtoletmeknowitwasready.Ithankedhim,andwechattedabouttheweather,whichwasthesameoutsidemywindowasitwasoutsidehis.91.Whydidtheauthorshutdownhercomputerabruptly?ﻫA.Shehadsavedwhatshehadwritten.ﻫB.Shecouldn'tmovethecursor.

C.Thecomputerrefusedtowork.ﻫD.Thecomputerofferedtorepairitself.92.Whichofthefollowingistheauthor'sopinionaboutthewomanattheGlobalSupportCentre?

A.Shesoundedhelpfulandknowledgeable.

B.Shewastheretomakecallersfrustrated.

C.Shewasabletosolvehputerproblem.ﻫD.Shewasquicktopassheralongtoatechnician.93.Accordingtothepassage,thesolutionofferedbythetechnicianwas

A.effective.B.economical.C.unpractical.D.unacceptable.94."Itwaslikeofferingtodropasafeonmyheadtocuremyheadache"inthelastbutoneparagraphmeansthat

A.thetechnician'sproposalwouldmakethingsevenworse.

B.thetechnician'sproposalcouldeventuallysolvetheproblem.

C.filesstoredonhercomputerwerelikeasafe.

D.erasingtheentiresystemwaslikecuringaheadache.95.ItcanbeinferredfromthepassagethatthedifferencesbetweentheGlobalSupportCentreandthelocalrepairshoplieinallthefollowingEXCEPTﻫA.efficiency.B.location.C.setupCDs.D.attitude.

TEXTDNotlongago,amysteriousChristmascarddroppedthroughourmailslot.TheenvelopewasaddressedtoamannamedRaoul,who,Iwasrelativelycertain,didnotlivewithus.Theenvelopewasn'tsealed,soIopenedit.Theinsideofthecardwasblank.Ed,myhusband,explainedthatthecardwasbothfromandtothenewspaperdeliveryman.HisnamewasapparentlyRaoul,andRaoulwantedaholidaytip.Weweremeanttoputacheckinsidethecardandthendroptheenvelopeinthemail.Whenyourservicesarerenderedat4a.m.,youcan'tsimplyhangaround,likeahotelbellboyexpectingatip.Youhavetobedirect.SoIwroteaniceholidaygreetingtothismanwho,inmyimagination,firesTheNewYorkTimesfromhisbikeaimedatourfrontdoor,causingmorenoisewithmerenewsprintthanmostpeoplemanagewithsophisticatedblackmarketfireworks.Withastart,Irealizedthatperhapsthereasonforthe4a.m.wake-upnoisewasnotordinaryrudenessbutcarefullyexecutedspite:IhadnottippedRaoulinChristmasespast.Ihonestlyhadn'trealizedIwassupposedto.Thiswasthefirsttimehe'dusedthecardtactic.SoIgotoutmycheckbook.Somewherealongtheline,holidaytippingwentfromanoptionalthank-youforayearofservicestoaMafia-sttectionracket(收取保护费的黑社会组织).Severaldayslater,IwasbringingourgarbagebinsbackfromthecurbwhenInoticedanenvelopetapedtooneofthelids.TheoutsideoftheenvelopesaidMICKEY.Ithadtobeanothertiprequest,thistimefromourgarbagecollector.UnlikeRaoul,Mickeyhadn'tenclos

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