酒店实用英语培训课件

酒店实用英语酒店常用词汇Frontdesk/reception 前台/接待处Frontoffice前厅部Reservation预订Laundry洗衣Bussinesscenter商务中心Roomservice送餐服务Bar酒吧LobbyBar大堂吧Cashier’s收银处Healthyroom健身房KTVroomsKTV房PublicArea公共区域Banquethall宴会厅Conferencehall会议室Chineserestaurant中餐厅Westernrestaurant西餐厅Supermarket超市Operator接线员Bellboy行李生Floorattendant楼层服务员Receptionist接待员Cashier收银员，出纳Supervisor主管GeneralManager总经理Frontofficedepartment前厅部Frontofficemanager前厅部经理AssistantManager大堂副理Salesdepartment销售部Salesmanager销售经理Foodandbeveragedepartment餐饮部Housekeepingdepartment客房部Personalandtrainingdepartment人事培训部Financialdepartment财务部Engineerdepartment工程部Securitydepartment保安部

酒店公共英语1Howdoyoudo?您好2Howareyou?您好吗?3Goodmorning(afternoon,evening）早上好，中午好，晚上好4Goodnight.晚安5Nicetomeetyou!很高兴见到您6Welcometoourhotel!欢迎光临我们酒店7Hopetoseeyouagain!欢迎再次光临8Thankyou!谢谢9Youarewelcome!不客气10I’msorry!对不起11Nevermind.没关系12Excuseme.请原谅/打扰了13Thiswayplease.这边请14Takecare.请慢走15Goodbye.再见16Pleasewaitamoment.请稍等17Seeyoulater.回头见18Isee.我明白了19Haveaniceday.祝您今天心情愉快。20It’smyduty.这是我应该做的21I’msorrytodisturbyou.对不起，打扰您了22Pleasetakethiselevator.请乘这部电梯23I’mgladtoserveyou.很高兴为您服务24I’lldoitforyourightnow.我马上为您去办25Pleasefollowme.请跟我来26Afteryou,please.您先请27Hereyouare.给您28Pleasetakearest.请休息一会29Wishyousuccessinyourwork。祝您工作顺利30Happybirthdaytoyou.祝您生日快乐31MayIhaveyourname,please？我能知道您的名字吗？32Canyouspellyourname,please.您能拼写您的名字吗？33Ibegyourpardon(Pleaserepeat)请再说一遍34Canyouspeakslowly.您能说慢点吗？35Pleasesignyournamehere.请在这里签名36Sorrytohavekeptyouwaitingsolong很抱歉让您久等了37Wouldyoupaybycashorcreditcard?请问你是付现金还是刷卡38Hereisyourchange.这是找您的零钱39Gostraighton,please.请一直往前走40Turnleft(right)please.请往左（右）走客房设施常用词汇Airconditioner空调Dressingtable梳妆台Nighttable床头柜TVset电视机Bathtub浴缸Curtain窗帘Laundrybag洗衣袋Key钥匙Lock锁Lamp灯Carpet毯子

Pillow枕头Quilt被子Towel毛巾Bathtowel浴巾Apairofslippers拖鞋Tooth-brush牙刷Soap肥皂tooth-paste牙刷Lotion润肤乳Toiletpaper卫生纸Ashtray烟灰缸Laptop手提电脑Hairdryer吹风机Serviceguide服务指南Controlpanel床头灯开关Luggagerack行李架Safetybox保险箱Switch开关Socket插座Mini-bar小冰箱酒店公共英语Hopeyouhaveagoodtimeinourhotel.希望您在我们酒店入住愉快WhatcanIdoforyou,sir?有什么能为您效劳的，先生AnythingelseIcandoforyou,sir?还有什么能帮您的，先生Pleasedon’tworry.别担心It’sverykindofyou.您太客气了Whereisthelobbybar?大堂吧在哪?It’sonthefirstfloor在一楼Howlongwillittaketotherailwaystation?去火车站要多久Ittakesabout15minutesbytaxi坐出租车大概十五分钟WherecanIgetmymoneyexchanged?哪里可以兑换钱Isthisyourluggage,sir?这是您的行李吗，先生Letmehelpyouwithyouluggage我能帮您提行李吗，先生。Wouldyoupleaseshowmewithyourroomcard?请问能出示下您的房卡吗？MayIhaveyourroomnumber,please?请问您的房号是多少？Whataretheservicehourofthesupermarket?超市几点钟营业It’sfrom8:00amto10:00PM.从早上八点到晚上十点Weprovide24-hourservicehere.我们这里提供24小时服务I’msorry,I’mafraidthatisnotallowed对不起。恐怕这是不允许的Hopeyouwillunderstandme.希望您能理解Thankyouforyoustayinghere.感谢您的光临Whattimeisit?现在几点钟It’s10:30inthemorning.早上十点半Pleasekeepit.请保管好Whatdoyouthinkofourservice.您对我们的服务有什么意见Thankyouforyourcomments.谢谢您的意见I’msorry,wedon’taccepttipsinourhotel.对不起，我们酒店是不收小费的I’mafraidyou’llhavetopayforthedamage.您必须要赔偿We’llgiveyou10%(tenpercent)discount我们给您九折的优惠Sorrytohavecausedyousomuchtrouble.很抱歉给您造成不便Iassueyouitwon’thappenagain.我保证以后不再发生了Doyouhavereservation,sir?先生请问您有预定吗Letmecheck