cabinserviceenglish邓彦东修改-20081223中午

民航乘务英语会话本书与其他学科的关联性民航乘务服务技能服务行业用语民航概论实用英语口语英美国家概况中外文化差异航空法规本课程重点和难点英语发音和语调语言点和专业词汇部分语法课堂练习课后作业ContentsUnit1TelephoneBookingService电话定票服务Unit2DepartureI离港IUnit3DepartureII离港IIUnit4WelcomeAboard欢迎登机Unit5In-flightServiceI飞行中的服务IUnit6In-flightServiceII飞行中的服务IIUnit7SpecialService特殊服务Unit8Pre-Landing降落前Unit9ArrivalI到达IUnit10ArrivalII到达IIAdditionalInformation:InterviewTechniques面试技巧Unit1TelephoneServiceStudythefollowingexpressionsbeforeyoureadthedialogues:Economy(经济的)available(有,可获得的)departure(离港)AirChina(中国国际航空公司)via(经由)ChinaEastern(中国东方航空公司)reservation(预定)waitinglist(等候名单)one-wayticket(单程票)returnticket(往返票)ticketinformation(机票信息)Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Ifyouwanttogototheconcert,you'llhavetomakea

,ortherewillbenotickets.The

ofthetrainwasdelayed.Sheisonthe

formedicaltreatment.Peoplealloverthecountryarehavingan

driveinordertosavemoneyforthosewhosurvivedtheearthquake.IsentamessagetoMary

herbrother.I'msorry,thoseovercoatsarenot

inyourcolorandsize.Nowlistentothedialogues:(1)TelephoneBookinganEconomyFlight(2)BookingaNonstopFlight(3)PuttingaPassengeronaWaitingList(4)BookingaVegetarianPassengerStudythedialogues:I’dlikeaneconomyflighttoHainan…wouldlike:想要Therearenoseatsavailablethatafternoon.那天下午已经没有座位了。Whendoyouwanttotakeyourdeparture?您打算何时离开？…allseatshavebeenbooked.所有座位都已经预定出去了。Pleasereconfirmyourreservationnolaterthan72hours.请在72小时内重新确认您的预定。

Youmaysubstitutesomesentenceswiththeexpressionsbelow:Greetings:Nice/glad/pleasedtosee/meetyou.见到你很高兴。Couldn’tbebetter.再好不过了。I’minagoodmoodtoday.今天心情好。I’mundertheweathertoday.不舒服。I’mnotmyselftoday.不舒服。ExpressingandAnsweringGratitude:Idon’tknowhowtothankyou.真不知该怎么谢你。Ireallyappreciatewhatyouhavedoneforme.谢谢你为我做的一切。Don’tmentionit.小事一桩，不值一提。It’snothing.没什么。Classperformance:YouareinabookstoreandyouwanttofindthelatesteditionofHarryPorter.Theassistantcomestohelp.Expressyourgratitudewiththesentencepatternsyou’vejustlearned.Classperformance:A:

Goodmorning,madam.WhatcanIdoforyou?B:

Goodmorning.IwanttofindthelatesteditionofHarryPorterbooks.Doyouknowthelocationofthisbook?A:

Ok,ifyougotothethirdfloor,youmayfindmanybookshelves.Ifyougoto3A,youmayfindthisbookonthetop.B:

I’vejustcomebackfromthatplace.Ididn’tfindanyHarryPorterbooks.A:

OK.ThenI’llshowyoutheway.Thiswayplease.Hereitis.B:

It’sverykindofyoutohelpme.A:

Mypleasure.Backgroundnotes:E-ticket:电子客票。电子客票预定流程Bookingreference/flightinformation:订票参考信息/票务信息Contactnumbers:联系方式Physicallydisabled:身体残疾Airportterminal:机场航站楼Cot:婴儿车Unaccompaniedminor:无人陪伴儿童Specialdietaryneeds:特殊饮食要求Boardingpass:登机牌Supplimentaryknowledge:

Whatinformationcanyoufindonanairticket?飞机票endorsements/restrictions

前往城市to

旅客姓名nameofpassenger

承运人carrier

航班号flightno.

起点城市from

座舱等级class

起飞日期date

机号planeNo.

起飞时间time

机座号seatNo.

订座情况status

机票确认ticketconfirm

登机口gate

OtherEnglishversionsofflightattendants：

steward/stewardess,airhost/hostess,airlinesteward/stewardess,cabincrew,airlinehost/hostess.

Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“whyIwanttobeanairhost/hostess”.Unit2DepartureIStudythefollowingexpressionsbeforeyoureadthedialogues:Unaccompaniedchildren(无人陪伴儿童）passport(护照）detail（细节）isleseat（靠过道座位）suitcase（行李箱）groundstaff（地勤人员）disabledperson（残疾人）checkin（办理登机手续）lift（抬，举）handluggage（手提行李）individual（单独的）boardingcard（登机卡）eventually（最终）embassy（大使馆）gothroughsecurity（过安检）dutyfreeshop（免税店）traveler‘scheck（旅行支票）lostpropertyreport（物品遗失报告单）departuretime（离港时间）regulation（规定）Dublin（都柏林，爱尔兰首都）Amsterdam（阿姆斯特丹，荷兰首都）Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Heworkedsohardthat

hemadehimselfill.Thisboxistooheavyformeto

.Quiteanumberofyoungpeoplemaintainthatmoneyisa

tohappiness.Itisa

ofthefootballclubthatdogsarenotallowedinside.Each

boyintheclasshashisownpersonalities.Thereistoomuch

inhisspeech.Thepricesofthegoodsin

were20to40percentlowerthaninnormalstores.Nowlistentothedialogues:(1)ArrangingCheckinforUnaccompaniedChildren

(2)ArrangingCheckinforaDisabledPerson

(3)AttendingtoaPassengerwithLostProperty(4)PassengersMissingFlightsStudythedialogues:Wouldyoumindplacingthecaseonthebeltplease?请您把箱子放到传送带上可以吗？（或“您介意…吗？”）Iwillgeteverythingsortedoutforhim.我会替他把一切都妥善安排好。

Iwaswondering

ifanyonehasturnedinapassport.我不知道是否有人交上来一本护照。Inthesuit-dressdepartment…在服装部

…sotheycanissueyouanewpassportincaseitdoesn’tshowup.如果护照没找到他们会给您发一本新的。Youmaysubstitutesomesentenceswiththeexpressionsbelow:GivingdirectionsandpositionsIt’sjusttoyourleft在你左侧It’sopposite....在对面It’sjustaroundthecorner.在拐角处It’snextto....和…相邻It’slocatedin/on.....位于…It’ssituatedin/on.....位于…ExpressingcertaintyanduncertaintyCertainty:Itiscertain.那是一定的。Nodoubt....毫无疑问…Iamsure/certainthat....我很确定…Iampositivethat...我很确信…Uncertainty：Italldepends.那不一定。It’shardtosay....很难说…ExpressingdisappointmentWhatashame!真遗憾！Howapity!真遗憾！Howcouldallthishappentome?这些怎么都让我赶上了？I‘mfeelingdown.我很郁闷。I‘minlowspiritstoday.今天心情不好。Ihavenomoodtoworknow.我都没心情工作了。I‘dexpectedittobemuchbetter.这比我想象的要糟糕得多。Classperformance:Youandyourfriendstalkalotaboutyouroldschooldays.Backgroundnotes:扩展词汇－－机场指示牌

机场费airportfee

国际机场internationalairport

国内机场domesticairport

登机牌boardingpass(card)

机场候机楼airportterminal

护照检查处passportcontrolimmigration

国际候机楼internationalterminal

行李领取处baggageclaim

国际航班出港internationaldeparture

国际航班旅客internationalpassengers

国内航班出站domesticdeparture

中转transfers

卫星楼satellite

中转旅客transferpassengers

中转处transfercorrespondence

过境transit

进站(进港、到达）arrivals

贵宾室V.I.P.room

海关customs

购票处ticketoffice

登机口gate候机室departurelounge

航班号FLTNo(flightnumber)

出租车乘车点Taxipick-uppoint

巴士乘车点coachpick-uppoint

预计时间scheduledtime(SCHED)

租车处carhire

公用电话publicphone;telephone

厕所toilet;W.C.;lavatories;restroom

由此乘电梯前往登机stairsandliftstodepartures

餐厅restaurant

迎宾处greetingarriving

酒吧bar

由此上楼up;upstairs

咖啡馆coffeeshop;cafe

由此下楼down;downstairs

免税店duty-freeshop

银行bank

邮局postoffice

货币兑换处moneyexchange;currencyexchange

出售火车票railticket

订旅馆hotelreservation

旅行安排tourarrangement

行李暂存箱luggagelocker

行李牌luggagetag

Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“HowshallIpreparetobeanairhost/hostess”.Unit3DepartureIIStudythefollowingexpressionsbeforeyoureadthedialogues:infant(婴儿）buggy(童车）carry-onbag(手提行李）emergencyexitseats（靠紧急出口的座位）scissors（剪刀）eyebrowtweezers（眉钳）babypins（儿童别针）weightallowance(行李重量限额）remove(移动）voucher（优惠购物券）delay（延误）extraweightdesk（超重行李付费口）cellphone(手机）servicedepartment(售后服务部门）lipstick(唇膏）shoppingmall(购物中心）reserve(预定）destination(目的地）Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Ihave

aroomforyouatthehotel.Thecompanygive

toitsemployeeswhenthepayrollcannotbemet.Aftera

ofonehour,wecontinuedourjourney.An

schoolisaschoolforchildrenfromaboutfivetosevenyearsofage.Iboughta

formylittlegirljustoneyearago.ButnowsheistoobigforitsoIwillhavetobuyabiggerone.Nowlistentothedialogues:(1)TravelingwithanInfant(2)PayingforExtraWeightLuggage

(3)FoodVoucher(4)LosingtheBoardingCardStudythedialogues:I’mcheckingintwo.我为两个人办理登机手续。

I’mafraidyouwillhavetoremovesomeitemsfromyoursuitcaseorpayfortheextraweight.恐怕您得丢掉手提箱里的一些物品，或者也可以付超重行李费。I’msorrytosaythatthisflightisdelayedforfourhoursduetobadweather。很抱歉由于天气原因本次航班延误４小时。…wewillletthepassengersknowstraightaway.我们会马上通知乘客。Youmaysubstitutesomesentenceswiththeexpressionsbelow:☆ExpressingHappinessIt’sawonderfulidea.这主意好极了。That’sgoodtohear.听你这么说真好。That’sterrificnews.这消息太棒了。I’mdelightedaboutthat.我对此很欣慰。☆ExpressingUnhappinessIt’sawful.糟糕。OhGod!Thingsjustseemtogetworse.天啊，事情变得更糟了。Idon’tlikeitI’drather....我不喜欢这样，我宁愿…Ican’tbeartolisten…我无法忍受听到…Ican’tstandthoserudepeople.我受不了那些粗人。☆MakeaComplaintSorry?Youmustbejoking.抱歉，你开玩笑吧。Iamashamedofyou.我为你感到可耻。Idon’tappreciatethewayyouspeaktoyourmother.我不赞成你跟你妈妈说话的方式。Youneedn‘thavetoldthemthat．你没必要告诉他们的。Shecouldhavehelpedme,butshedidn’t.她本可以帮我，但她没那么做。Sheisalwaysaskingsuchsillyquestions.她总问这种愚蠢的问题。ClassperformanceYouboughtacellphoneafewdaysago,butnowyoufindthatsometimesthephoneturnsoffautomatically.Thereforeyoucalltheservicedepartmenttocomplainaboutit.ClassperformanceA:

Goodmorning.Thisistheafter-saledepartmentofNOKIACompany.WhatcanIdoforyou?B:

Goodmorning.ThisisJennyspeaking.Iboughtacellphoneafewdaysago,butnowIfindthatthephonesometimesturnsoffautomatically.Ihavenevermetsuchaterriblething.A:

Ifeelsorryforthat.Butyoucantakeyourtelephonetoourcompanywithinoneweek.Wecansolvethisproblem.B:

Ifitistheonlyway,Ihavetoacceptthat.A:

Thankyouforyourunderstanding.B:

Seeyou.A:

Bye!Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“Listthethingsyouneedtopackfortraveling”.Unit4WelcomeAboardStudythefollowingexpressionsbeforeyoureadthedialogues:aisle(过道）overheadlocker(头顶置物架,另外的说法为：overheadbin,overheadcompartment）callbutton(呼叫按纽）vacant（空的，未占用的）block（阻挡）daypack（背包）stow（安置）shades(太阳镜）fragileitems(易碎物品）recline（靠，倚）armrest（扶手）Fillintheblanksusingtheexpressionsyou’vejustlearned(therearemoreexpressionsthanblanks):Mynoseisall

upandIcanhardlybreathe.Inwinterpeopleusedto

carrotsandpotatoesinthecellar.Thetiredgirl

onthecouch.Arethereanyrooms

inthishotel?Nowlistentothedialogues:(1)WelcomingPassengersAboard(2)SeatArrangement

(3)BaggageArrangement

(4)Pre-takeoffCheckingStudythedialogues:Wouldyoumindsteppingasideandallowingtheotherpassengerspass?您可否让开一点，让别的乘客过去？I’mafraidit’stoobigtobestowedintheoverheadbin.恐怕太大了，头顶行李架放不下。I’llhandleitwithcare.我会小心轻放。Wouldyoupleaseputyourseatintheuprightposition?请把座位调到垂直位置好吗？Youmaysubstitutesomesentenceswiththeexpressionsbelow:☆ExpressingProhibition

Youarenotallowedto…你不可以…Iwon’tletyou…我不会允许你…Youdon’thavetherightto…你无权…Replies:Asyouwish.按你说的。Whyshouldn’tI…?我为什么不可以…？Youcan’tstopme!你挡不了我！☆ExpressingRequest

Wouldyoumindshowingme…?你介意我看一下…吗？Wouldyoudomeafavorplease?可以帮忙吗？CanIaskyoutoshowme…?可以让您出示…吗？Iwaswonderingifyoucouldhelpme.不知道您是否可以帮我。Excuseme,canyoulendmeahand?打扰，能帮我一把吗？I’msorry,butImustaskyoutoshowme…?对不起，但请您务必出示…☆AskingforPermissionDoyoumindifItakeitaway?我把它拿走您介意吗？MayIhavepermissionto…?可以允许我…吗？Youdon’tmindifIputdowntheshade,doyou?您介意我把遮阳板放下吗？IwonderifIcouldputthebagonyours.不知道可不可以把我的袋子放到你的上面。Woulditbepossibletoexchangeyourseatwithhis?您跟他换座位可以吗？Couldyousparemeafewminutes?能否给我几分钟时间？Classperformance:Yourschoolmateplanstogocampingattheweekend.Heintendstoborrowyournewtentandbarbecuestove.ClassperformanceA:

Excuseme,Angle?Couldyoupleasehelpme?B:

What’sthematter?A:

Iplantogocampingatthisweekend.Sodoyoumindlendingmeyournewtentandbarbecuestove?B:

Ofcoursenot.Pleasemakesurethatyoureturnthembytheendofnextweekbecausemyparentswillusethem.A:

I’mafraidIhavemanyflightsnextweek.B:

PerhapsyoucanreturnthemwithourregularmeetingnextWednesday.OK?A:

OK.B:

pleasemakesuretheyaresafeandsound.A:

Oh,don’tworryaboutit.B:

Ihopeyouhaveagoodtime.A:

Idon’tknowhowtothankyou.B:

It’snothing.(2)Passengersmustbegreetedonboarding.Itshouldbecheerybutsincereandwithfeeling.Theattendantsstandateachcabindoortowelcomethepassengerswithasmile:

Goodmorning\afternoon\evening！Welcomeaboard!ClassperformanceClassperformanceCA1CA2:Goodmorning,welcomeaboard.CA1:MayIseeyourboardingcardplease,Madam?PAX1:Hereyouare.CA1:Ok,thisway,please.CA1:Letmehelpyoufastenyourseatbelt.PAX1:Thankyouverymuch.CA1:You’rewelcome.CA2:Goodmorning,welcomeaboard.PAX2:Excuseme,mybagissoheavy.Canyouhelpme?CA2:Ok,Iwillhelpyou.Yourbag,please.(Passenger3hasjusthithisheadandstumbled)CA1:Areyouokaysir?PAX3:Yes,yes,yes…CA1:Whereisyourboardingcard?Oh,hereitis.PAX3:Thankyou.CA1:Thisway,please.Pressthecallbuttonifyouneedanyhelp.PAX3:Thankyou.Homework:

ReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“WhatdoyouthinkisthemostimportantforaCAtododuringflight”.Unit5In-flightServiceI

Studythefollowingexpressionsbeforeyoureadthedialogues:maindish(主食),sauce(酱汁,调味汁),salmon(鲑鱼,大麻哈鱼),poach(水煮，烹),notmycupoftea(不是我喜欢的类型),delicacy(美味佳肴),snack(快餐,点心),vegetarian(素食主义者),galley(厨房),horsd‘oeuvre(餐前开胃食品),Hindu(印度教教徒),Moslem(穆斯林),CAAC(中国民航),beverage(饮料：任一种饮用的液体，通常不包括水在内),refreshment(饮料,点心),headset(戴在头上的耳机),classical(古典的)Fillintheblanksusingtheexpressionsyouhavejustlearned.____thesalmoninwhitewineandwater.Thevaseisapieceofmodernartdoneina____Chinesestyle.Snailsareconsidereda____inFrance.Non-alcoholic____willbeonsaleinthehall.Nowlistentothedialogues.ServingFoodServingFoodtoaVegetarianOfferingNewspapersandMagazinesHelpingaPassengerAdjustHeadsetsStudythedialoguesWhydon’tyoutryfishandBeijingroastduck?您可以试着来点鱼和北京烤鸭。I’dlikesomethingtypicallyChinese我想吃点有中国特色的东西。Wecanofferyouavegetarianmeal,Sir.先生，我们可以为你提供素食。Wecaterforeveryone.我们可以为每个人准备供应不同的伙食。Youmaysubstitutesomesentenceswiththeexpressionsbelow:AskingforAgreementorApprovalDoyouagreewithmeonthispoint?在这点上你赞同我吗？Wouldyouconcurwithsuchaproposal?你同意这个建议吗？WouldyouagreewithwhatIsaidjustnow?你同意我刚才说的吗？ShowingAgreementandDisagreement

Iquiteagreewithyou.我非常同意你的观点。That’smyopinion,too.我也是这么想的。I’mafraidIhavedifferentopinion.恐怕我的观点和你不一样。Ireallydon’tapproveyourbehavior.我真的不赞成你的行为。MakingSuggestions

Wouldyoulikeacupofcoffee?您想喝杯咖啡吗？Wouldyoucareforanothercupoftea?您想再喝一杯茶吗？Itmightbeagoodideatoputitthere.把它放在那可能是个好主意。Whatdoyouthinkofroastbeef?您认为来点烤牛肉如何？ClassperformanceMayDayholidayswillsoonbehere.Yourclassmateismakingplansonhowtospendtheholiday.Givehim/hersomeadvice.ClassperformanceJenny:HiAngle.DoyouhaveanyplansaboutMayDayholidays?Angle:WhataboutgoingtoBeijing.Itisabeautifulcity.Jenny:Whatgoodplacesdoesithave?Angle:SuchasGreatWall,SummerPalace,ForbiddenCity,.Jenny:Thatsoundsgreat.ButMayDayholidaysisapeaktouristseason.Itisdifficulttogettraintickets.Angle:Whataboutgoingtomyhome?Iwillhostyou.Jenny:Whatisitfamousfor?Angle:IaminShandongProvince.SoitisfamousforMountTai.Jenny:Youmustpreparealotofdeliciousfoodforme.Angle:OfcourseIwill.Iknowyouaregoodateating.Jenny:Thankyouverymuch.Angle:Youarewelcome.ClassperformanceThelunchtimehaspassed,butMr.Smithisstarving.HewassleepingwhentheCAswereservingdinner.Shepressesthecallbuttonandastewardesscomestoaskherwhatshewouldliketoeat.ClassperformanceCA:WhatcanIdoforyousir?PAX:Oh,Iwasinasleep.I’mhungry.Iseeeverybodyhaseaten.CA:Butwehavealreadyservedthelunch.Isawyouweresleepingjustnow.Ididn’twanttodisturbyou.Wouldyouliketohavelunchnow?PAX;Yes.Thankyoufornotwakingme.

Iwasreallytired.YesIwouldliketohavesomelunchnow.CA:Whatwouldyouliketohave?PAX:Whatdoyouhave?CA:Butwehaveonlygotvegetarianfoodinthegalley.PAX:Okay.Whatkindofvegetarianfood?

CA:Wehavegotvegetable,fruitandsweet.PAX:I’dliketohavesomesoupandsweetplease.CA:Waitamoment,sir.Hereisyoumeal,Sir.PAX:Ohgosh.Mytablehasbroken.CA:Ok.Letmehelpyouwithit.PAX:Thankyou.Thankyou.CA:Wouldyoulikesomewinewithit?

PAX:Iwouldreallyappreciateit.Thankyou.Whatdoyouhave?CA:We’vegotGreatWallredwine.PAX:Thatwilldo.MayIhavesome?

CA:Onesecond,sir.Enjoyyourmeal.PAX:Thankyou.BackgroundnotesSpecialmealservicebySingaporeAirlinesForpassengerswithspecialdietaryrequirementsduetomedicalorreligiousreasons,weofferawideselectionofspecialmealsthatwillmeetyourneeds.Pleaseplaceyourorderatleast24hoursbeforetheflightdeparturethroughourreservationsofficeoryourtravelagent.YoucanalsomakeaSpecialMealrequestwhenyoupurchaseyourticketsonlinethroughourwebsite.

BackgroundnotesReligiousMealsKosherMeal:Pre-packedandsealed;containsmeatMuslimMeal:Noalcohol/pork/ham/baconHindu(Non-Vegetarian)Meal:Nobeef,

veal,pork,smokedorrawfishbutcancontainothertypesofmeat.VegetarianMeals:RawVegetarianMeal:OnlyfruitsandvegetablesAsianVegetarian–Oriental:Nomeatofanysort;cancontaindairyproducts;cookedChinese-styleAsianVegetarian-Indian(non-strict):Nomeatofanysort;cancontaindairyproducts;cookedIndian-styleIndianVegetarian:(strict;suitableforJain)Nomeatofanysort;noonion/garlic/ginger/allrootvegetables;cookedIndian-styleWesternVegetarian(non-strict;ovo-lacto):Nomeatofanysort;cancontaindairyproducts;cookedWestern-styleWesternVegetarian(strict):Nomeatofanysort;nodairyproducts;cookedWestern-styleBackgroundnotesMedicalMealsBlandMeal:No"irritants"(e.g.blackpepper,chillipowder,caffeine,cocoa,alcohol)DiabeticMeal:Nosugar;limitedsaltFatFreeMeal:Nofats/friedfoods/dairyproducts;preferredcookingstylesarepoaching/boilingFruitPlatterMeal:FreshfruitsonlyGlutenFreeMeal:Nowheat/rye/barley/oatsinanyformHighFibreMeal:Containsitemswithhighroughage(e.g.fruits/vegetables/wholegrainproducts/legumes/nuts);avoidwhiteflourproducts/refinedcerealsLowSodium,NoSaltAddedMeal:Avoidnaturally-salted/sodium-addedprocessedfoods(e.g.Bakingpowder/soda,MSG);nosaltaddedduringpreparationLowCalorieMeal:Limitedfats/sauces/gravy/frieditems;limitedsugar-richitemsLowFat/CholesterolMeal:Noanimalfatsbutpoly-unsaturatedfattyacidsallowed;limitedfats/sauces/gravyfrieditems;nobutter/cream/wholemilkcheese;onlyleanmeatallowedBackgroundnotesLowFibre/ResidueMeal:Limitedfibrousitems(e.g.fruit/legumes/vegetables/wholegrainproducts)LowPurineMeal:Avoidfoodwithuricacid;Lotsoffruits/vegetablesrecommendedLowProteinMeal:Limitedmeatandrecommendedproteinweightlessthan15gm;limitedeggs/dairyproducts/saltNon-CarbohydrateMeal:NostarchandcarbohydratesinanyformNon-LactoseMeal:Nolactose/dairyproducts(k/milksolids/casein/cheese/cream/butter/margarine)SoftFluidMeal:Mainlysieved/soupyitemsSemiFluidMeal:Mainlypureed/minced/easilydigestibleitems(e.g.pureedvegetables/potatoes/fruits,minced/homogenizedmeat,porridge/congee)UlcerDietMeal:Containseasilydigestiveplainpoached/broiledfoods(e.g.whitemeat/fish);noacidicfood/fruitsNutFreeMeal:PleasecontactourReservationOfficeforthenecessaryarrangementBackgroundnotesInfant&ChildMealsBabyMeal:Suitableforinfantslessthan1yearold;1jareachofmaincourse,vegetables,anddessertPost-weaningMeal:Suitableforinfantsbetween1-2yearsold;moresubstantialthanBabyMeal;easytobite/chewanddigestibleChildMeal:Suitableforchildrenbetween2-7yearsold;lesssubstantialthanadultmeal;easytobite/chewwithitemsattractivetochildren

OtherMealsSeafoodMeal:Meatusedmustbefish/otherseafoodonlyOrientalMeal:MealiscookedChinese-styleJapaneseMeal:FirstClassandavailablefromSingaporeandselectedstationsonselectedroutesonlyBackgroundnotes新加坡航空公司提供的特殊餐饮服务对于因宗教信仰或医疗的原因而有特殊餐饮需求的乘客，我们提供各式适合他们需求的特殊餐。请在航班起飞前至少24小时经由我们的订位组或您的代理旅行社订餐。您也可以在经由线上购票时提出特殊餐饮要求。

Backgroundnotes宗教餐犹太餐：预先包装和密封的食物；含肉类回教餐：不含酒精/猪肉/火腿/熏肉印度（非素食）餐：不含牛肉/小牛肉；含其它肉类，可能包括猪肉素食餐生菜餐：只含水果和蔬菜亚洲素食――东方：不含各种肉类；含乳制品；中式烹调亚洲素食――印度（不严格）：不含各种肉类；含乳制品；印式烹调印度素食：（严格；耆那教徒适用）不含各种肉类；无洋葱/大蒜/姜/所有根菜类；印式烹调西方素食（不严格；蛋奶素食）：不含各种肉类；含乳制品；西式烹调西方素食（严格）：不含各种肉类；不含乳制品；西式烹调Backgroundnotes医疗餐无刺激餐：无“刺激性食物”（例如：黑胡椒、辣椒粉、咖啡因、可可粉、酒精）糖尿病餐：不含糖；少盐无脂肪餐：无脂肪/炸食/乳制品；烹调方式多为水煮/清蒸水果餐：只供应新鲜水果无麸质餐：无任何的小麦/黑麦/大麦/燕麦高纤质餐：含高纤维素（例如：水果/蔬菜/带麸谷类产品/豆类/坚果类）；无精制面粉产品/精制麦片低钠无盐餐：无天然盐味/添加钠的加工食品（例如：发粉/苏打、味精）；在制作过程中不加盐低卡路里餐：少脂肪/酱颣/肉汁/炸食；少量糖调味食品低脂肪/胆固醇餐：无动物脂肪但允许多元非饱和脂肪酸；少脂肪/酱颣/肉汁炸食；无牛油/奶油/全脂乳酪；限用瘦肉低纤维餐：限量纤维素（例如：水果/豆类/蔬菜/带麸谷类产品）低普林餐：避免含尿酸食品；推荐多种水果/蔬菜低蛋白质餐：少肉且推荐蛋白含量少于15克；少量蛋/乳制品/盐无碳水化合物餐：无任何形式的淀粉和碳水化合物无乳糖餐：无乳糖/乳制品（例如：牛奶/固体奶/干乳酪/乳酪/奶油/牛油/人造奶油）流质餐：主要为过滤的/汤类食品半流质餐：主要为浓汤/绞肉/易消化食品（例如：蔬菜浓汤/马铃薯/水果、绞肉/细质肉类、燕麦/粥）溃疡餐：含易消化的简单水煮/蒸食（例如：白肉/鱼）；无酸性食物/水果Backgroundnotes婴幼儿餐婴儿餐：适合1岁以下婴儿；每餐一瓶主食、蔬菜和甜食断奶后幼儿餐：适合1～2岁幼儿；比婴儿餐丰富，易嚼，易消化儿童餐：适合2～7岁儿童；比成人餐量少；易咬食/咀嚼且采用对孩子有吸引力的食物其它餐海鲜餐：只有鱼和海鲜做原料东方餐：中式菜肴日本餐：只适用于新加坡和特定航点之头等舱SupplementaryReadingWordsandphrasesprosperity(繁荣),cuisine(烹饪),hospitality(好客),distinctive(有特色的),courtesy(礼貌),spout(喷口),HomeworkReaddialoguesFormdifferentlanguagegroupsanddogrouprole-playsA-CTopicforthisunit—“Howtoservemealwellforthepassengers?”Unit6In-flightServiceIIStudythefollowingexpressionsbeforeyoureadthedialogues:aspirin(阿司匹林),airflowknob(气流旋钮),armrest(扶手),bib(围嘴),tissue(手巾纸),cot(轻便小床),strap(用带子捆扎),nappy(尿布),dizzy(眩晕的),nauseous(令人作呕的),vomit(呕吐),mess(脏乱),disposeof(处理)Fillintheblanksusingtheexpressionsyouhavejustlearned.Iamstillnotsurehowbestto____theshares.Youcanmakecookiesifyoupromisenotto makea____inthekitchen.Hehadswallowedsomuchseawaterhewantedto____.ExcusemewhileIchangethebaby's____.Nowlistentothedialogues.AttendingtoaPassengerwithaHeadacheGettingMilkforaBabyPassengerServingaPassengerwithaBabyHelpingwithaSickPassengerStudythedialoguesWouldyoulikemetogetanaspirinandaglassofwaterforyou?您希望我给您拿一片阿司匹林和一杯水吗？Anytimeyouwantanyhelp,pleasepressthecallbutton.无论您什么时候需要帮助，请按呼叫按钮。Letmehelpyoudisposeofthebag.让我帮您处理这个呕吐袋吧。Youmaysubstitutesomesentenceswiththeexpressionsbelow:ExpressingConcernI’mdeeplysorrytohearthat.很难过听到这个消息。Areyouallrightnow?你现在好些了吗？Whatseemstobebotheringyou?请问您哪里不舒服？ExpressingReassuranceI’mawfullysorrytohearaboutthat,butI’msureit’llbeallright.听到这个消息我很难过，但是我确信事情会好起来的。It’sreallyapity.IsthereanythingelseIcandoforyou?真的很遗憾。有什么可以为您做的吗？Relax.It’snothingserious.请放松。并不严重。ExpressingReliefIt’sfortunateyoudidn’tloseyourhandbag.很幸运，您的手提包没丢。Whatarelief!多么令人宽慰啊！I’mjustrelievedit’sover.终于结束了，我真感到宽慰。ClassperformanceWhenyoumeetanimpolitepassengerwhowantsyourtelephonenumber,whatwillyoudo?ClassperformanceCA1:Excuseme.WhatcanIdoforyou,sir?PAX:Ah,Andy.MayIhaveaglassofwater?CA1:Ok.Waitamoment,please…Here’syourwater.PAX:Whatareyoudoingtonight?CA1:Iwillgohome.PAX:Whydon’twehaveaglassofwineattheendoftheflight?CA1:Sorry.Wearenotallowedtodoso.PAX:MayIhaveyourtelephonenumber,please?ThenIcanphoneyou.I’mlonelyinHongKong.CA1:Excuseme.Ihavegototherduties.PAX:Okay.OkayAndy.CA1toCA2:Thatpassengerisforward.Wouldyoumindtakingover?CA2:Iwilltakecareofit.Don’tworry.CA2:Excuseme,sir.WhatcanIdoforyou?PAX:…Annabelle?WhereisAndy?CA2:Shehasotherduties.PAX:Okay.Hereisyourglass.Thankyou.CA2:You’rewelcome.BackgroundnotesSingaporeAirlines’serviceforspecialtravelneedsUnaccompaniedMinorsForthetimeswhenyourchildhastotravelalone,berestassuredthattheyareinsafehandswithourUnaccompaniedMinorsService.Thisserviceisaccordedtoouryoungcustomersbetweentheagesof5andunder17yearswhentheytravelwithouttheirparentsorguardiansaged18yearsandabove.

AServiceDesignedfortheYoungPassengerTravellingAloneWithourUnaccompaniedMinorsService,yourchildisneverquitealone.Throughoutthejourneywithus-fromcheckinginfortheflight,righttoarrivingatthefinaldestination-yourchildisalwaysundersomeone'scare.Weunderstandthatyoungpassengerstravellingalonemaymisstheirlovedonesandwedoallwecantoputthematease.

HowToBookYourChildAsan"UnaccompaniedMinor"Whenyouarereadytobookaflightforyourchild,simplycontactyourlocalSingaporeAirlinesofficeforaSpecialAssistanceandHandlingFormforUnaccompaniedMinors.Thiswillhelpusmakenecessaryarrangementsandlookafteryourchildinthebestpossibleway.

TofindoutmoreaboutourUnaccompaniedMinorsServiceandhowyourchildwillbenefit,pleaserefertoourTravelFAQsection

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