《服务外包英语》课件Unit 7 Project Management

ContentsPassageTwo4StartingUp1Listening&Speaking2PassageOne3LanguageLab7TipsforProfessionals

7Writing5Mini-project6StartingUp1.Haveyouheardofprojectmanagement?Canyougiveadefinition?TaskOneDiscussthefollowingquestionswithyourpartner.Startingup-12.Inyouropinion,whatfactorsleadtoasuccessfulproject?Startingup-2StartingUpThefollowingpicturesshowtwofactorsinprojectmanagement,teamworkandleadership.Pleasediscusswithyourpartnerwhichoneismoreimportanttowardsthesuccessofaproject.

TaskTwoStartingup-3StartingUpMatchthewords1)–5)withtheChinesedefinitionsA–E.

TaskThree1)projectmanagerA.项目里程碑2)individual

B.周报3)weeklyreportC.团队建设4)teambuildingD.项目经理5)projectmilestoneE个人1)_____2)______3)______4)______5)_______ACEDBListeningListening&SpeakingDialogueOneDialogueTwoSpeakingTaskL-Task1Listening&SpeakingDialogueOne:WorkAssignment

1.accessory:n.[Cusuallyplural]somethingaddedtoamachineortoclothing,whichhasausefulordecorativepurpose.附件，零件，配件；附属品；附加物；（常作accessories）（妇女的）装饰品Example：1)Accessoriesforthetop-of-the-rangecarincludeleatherupholstery,aCDplayer,electricwindowsandasunroof.顶级车的为配件包括真皮内饰，CD播放机，电动车窗和天窗。2)Sheworeagreenwoolsuitwithmatchingaccessories.她穿着一件绿色的羊毛西装并戴着配套的装饰品KeyWordsandExpressionsL-Task1Listening&SpeakingDialogueOne:WorkAssignment

2.launch：v.[IorT]tobeginsomethingsuchasaplanorintroducesomethingnewsuchasaproduct开办,发动,发起Example：1)Theschemewaslaunchedayearago.该计划在一年前开始。2)Theairlinewilllaunchitsnewtransatlanticservicenextmonth.该航空公司将于下个月推出新的服务。KeyWordsandExpressionsL-Task1Listening&SpeakingDialogueOne:WorkAssignment

3.graphic:adj.oforrelatingtopictorialrepresentation.图形的：图形表达或与之相关的Example：1)Thisisadiscussionforumdedicatedtothetopicofallformofgraphicdesign.这是一个致力于所有形式的平面设计主题的论坛，。2)Graphicdesigner平面设计师KeyWordsandExpressionsL-Task1Listening&SpeakingListeningTask:

Listentotheconversationandchoosethepossiblepositionforthefollowingpersons.ScriptA.ProjectManagerB.TestEngineerC.DataManagementSpecialistD.CEOE.GraphicDesigner()1.Steve()2.Mike()3.Ellen()4.Tom()5.Larry()6.Roger()7.CherryDABBEECL-1-ScriptListening&SpeakingDialogue1

Script_1Mike(ProjectManager):Goodmorning,Steve.Steve(CEO):Goodmorning,Mike.Takeaseat.Mike:Thanks.Steve:Ourcompanyhassignedanewcontractinwebsitedesign.TheclientnameisBestShoppingStore.Theywanttosetupanonlinestoresothattheycanreachmanyothercustomers.Thecompanysellscomputeraccessoriesandotherelectronics.Mike:That’sagreatopportunityforus.Wealreadyhavehelpedclientsinwebsitedevelopment.Thiswillbeourbiggestclientsofarandwillimprovethereputationofourcompany.Steve:Yes,ofcourse.Iwantto

assignthisworktoyou.Iwantyoutoleadthisproject.Mike:Thanks,Steve.Thisisabigprojectandwillbeveryinterestingandchallengingforme.WhendoestheBestShoppingStorewantthiscompleted?Steve:TheywanttheironlineelectronicstorebusinesslaunchedbeforeChristmas.Thatgivesusabout4monthsforitscompletion.Isthattimesufficientforyoutocompletethisproject?L-1-ScriptListening&SpeakingDialogue1

Script_2Mike:Ithinkso.Steve:Great.IwillarrangeforameetingbetweenyouandBestShoppingStore.Inthemeantime,canyouletmeknowhowmanyteammembersyouwillneedtoworkwithyouonthisproject?Mike:Iwouldneedtwographicdesigners,onepersonfordatamanagement,twopeopletotestthisprojectandonespecialistforresearch.Steve:Wecanmanagethatwithinouremployees.Doyouhavesomepeopleyoucanchoosefrom?Mike:Yes,Ihaveafewnamesinmind.Ellenisagooddatamanagementspecialist,TomandLarrycandothetesting.RogerandCherryareourbestgraphicdesigners.Iwillhavetothinkofsomeonewhocanconductresearchforthisproject,maybeJohn.Steve:Fantastic.TellthesepeopletomeetmeinmyofficesothatIcanassignthemtoournewproject.Letmeknowwhenyoufindthelastpersonyouneed.L-Task2Listening&SpeakingDialogueTwo:CheckingabouttheProjectSchedule1.

GUI:graphicaluserinterfacen.[C](abbreviationGUI)awayofarranginginformationonacomputerscreenthatiseasytounderstandandusebecauseitusesicons,menusandamouseratherthanonlytext图形用户界面Example：1）TheGUIsfamiliartomostpeopletodayareMicrosoftWindows,MacOSX,andXWindowSysteminterfaces今天的大多数人所熟悉的图形用户界面是微软Windows，MacOSX，和XWindow系统的界面2）NewerautomobilesuseGUIsintheirnavigationsystemsandtouchscreenmultimediacenters.较新的汽车在导航系统和触摸屏多媒体中心使用图形用户界面。KeyWordsandExpressionsL-Task2Listening&SpeakingDialogueOne:WorkAssignment

2.demo:n[C](pluraldemos)anexampleofaproduct,especiallyacomputerprogramorpieceofrecordedmusic,givenorshowntosomeonetotrytomakethembuyit演示Example：1）asoftwaredemo软件演示2）Thisdemowillshowyouhowtotakeatestonthecomputer.该演示将向您展示如何在计算机上考试。KeyWordsandExpressionsL-Task2Listening&SpeakingListeningTask:

Listentothephoneconversationandanswerthefollowingquestions.Whatisthetimeofthephoneconversation?NotMentioned.___________________________________________________

2.Whoseteamshouldfinishthedesignanddevelopmentoftheprojectbytheendofthismonth?Theman’steam.___________________________________________________________________3.WhoareGUIdesigners?

RogerandCherry.____________________________________________________________________

4.WhenwillMikesendthefinaldocumentforareview?ThisFriday.____________________________________________________________________

L-2-ScriptListening&SpeakingDialogue2

Script

Helen:YoualreadyknowthatmyteamhastostarttestingthewebsiteyouaredesigningforBestShoppingStore.Yourteamshouldfinishthedesignanddevelopmentoftheprojectbytheendofthismonth.Iseverythingonschedule?Mike:Yes,ofcourse.Myteamisworkinghardonthis,andI’msuretheywillbereadybythen.Helen:Areyousure?Idon’twantittobedelayed.YoumusthaveafinishedwebsitesothatIcanstarttestingitwithmyteam.Youareawarethattestingthiswebsitewilltakealongtimeandithastobeverythorough.Mike:Yes,Ithinkso.ItalkedwithRogerandCherry,theGUIdesignerstoday.Theyshowedademoofthewebsiteandtheworkisprettyimpressive.Ibelievetheywillhavethewebsitereadyintime.Helen:Great.Sowhenwillyousendthefinaldocumentforareview?Mike:ThisFriday.Helen:Super.Youarerightonschedule.Ilookforwardtoreceivingyouremail.SpeakingListening&SpeakingSpeakingTaskSupposeyouworkforNewtechServicesOutsourcingCompany,andyourcompanyhasrecentlyassignedaprojecttoyourteamwhichisduenextmonth.Youarenowhavingameetingwithyourteammembers,discussingtheprojectandassigningthetaskstoeachmember.Pleaseactoutthemeetingwithyourteammembers.2.OneteaminShanghaiishavingatele-conferencewiththeiroutsourcerinSanFranciscoaboutagamedesigningproject’sprogress.Pleaseactoutthetele-conferencewithyourteammembers.Passage1TextKeyWords

andExpressionsReadingTaskPassageOneText1-1TheFiveStepsinthePMLifeCycle

Nomatterwhatprojectitisthatyou’repreparingfor,theprojectmanagementlifecyclecanassistyouinnarrowingyourfocus,keepingyourobjectivesinorderandfinishingthesaidprojectontime,onbudgetandwithaminimumofheadaches.Everyprojectmanagementlifecyclecontainsfivesteps:Initiation,Planning,Execution,Monitoring/ControlandClosure.Noonestepismoreimportantthantheotherandeachstepplaysacrucialroleingettingyourprojectofftheground,throughtherace,downthestretchandacrossthefinishline.PassageOneText1-21)InitiationInthisfirststepyouprovideanover-viewoftheprojectinadditiontothestrategyyouplanonusinginordertoachievethedesiredresults.DuringtheInitiationphaseyou’llappointaprojectmanagerwhointurnwill--basedontheirexperienceandskills--selecthisteammembers.

2)PlanningTheall-importantsecondstepofanysuccessfulprojectmanagementlifecycleisplanningandshouldincludeadetailedbreakdownandassignmentofeachtaskofyourprojectfrombeginningtoend.ThePlanningPhasewillalsoincludeariskassessmentinadditiontodefiningthecriterianeededforthesuccessfulcompletionofeachtask.Inshort,theworkingprocess

isdefined,stakeholdersareidentifiedandreportingfrequencyandchannelsexplained.PassageOneText1-33&4)ExecutionandControlStepsThreeandFourtakeyouintodeeperwater.Whenitcomestotheprojectmanagementcycle,executionandcontroljustmaybethemostimportantofthefivestepsinthatitensuresprojectactivitiesareproperlyexecutedandcontrolled.DuringtheExecutionandControlphases,theplannedsolutionisimplementedtosolvetheproblemspecifiedintheproject'srequirements.Inproductandsystemdevelopment,adesignresultinginaspecificsetofproductrequirementsiscreated.Thisconvergenceismeasuredbyprototypes,testing,andreviews.AstheExecutionandControlphasesprogress,groupsacrosstheorganizationbecomemoredeeplyinvolvedinplanningforthefinaltesting,production,andsupport.PassageOneText1-45)ClosureBythetimeyoureachStepFive--Closure--theprojectmanagershouldbetweaking

thelittlethingstoensurethattheprojectisbroughttoitsproperconclusion.TheClosurephaseistypicallyhighlightedbyawrittenformalprojectreviewreportwhichcontainsthefollowingelements:aformalacceptanceofthefinalproduct(bytheclient),WeightedCriticalMeasurements(amatchbetweentheinitialrequirementslaidoutbytheclientagainstthefinaldeliveredproduct),lessonslearned,projectresources,andaformalprojectclosurenotificationtohighermanagement.TheProjectManagementCyclesavestimeandkeepseveryoneontheteamfocused.Fortunately,moderntechnologyprovidesavarietyoftemplatesthatwilltakeyoufromA-to-Z(orinthiscasefromStart-to-Finish)makingtheProjectManagementCycleuserfriendlynomatterwhatyourlevelofmanagementexperience!

PassageOnen.(sing.单criterion)astandardbywhichyoujudge,decideaboutordealwithsomething标准，准则PassageOnecriteriae.g.

1)Whatcriteriadoyouusewhenjudgingthequalityofastudent'swork?2)TheHealthServiceshouldnotbejudgedbyfinancialcriteriaalone.e.g.

1）aconvergenceofopinions2）Wefinallyfoundoutthetownatthe

convergence

oftworivers.PassageOneconvergencen.theoccurrenceoftwoormorethingscomingtogether集中，集合，会合

e.g.

1)aprototypefor/ofanewcar2）Thisistheprototypeforfutureschoolbuildings.PassageOneprototype

n.the

firstexampleofsomething,suchasamachineorotherindustrialproduct,fromwhichalllaterformsaredeveloped

原型，雏形，蓝本e.g.

1）Youjustneedtotweakthelastparagraphandthenit’sdone.2）Thesoftwareisprettymuchthere–itjustneedsalittletweaking.

PassageOne

tweakvt.to

changeslightly,especiallyinordertomakemore

correct,effective,orsuitable稍稍改进TheFiveStepsinthePM_______________InitiationYoushouldprovide

oftheprojectaswellas

youplanonusing.Duringthisphase,

istobeappointedbasedontheexperienceandskills.2.PlanningWhatshouldbeincludedinthePlanningPhasearea

breakdownandassignmentofeachtaskoftheproject,

,andthewell-defined

neededforthesuccessfulcompletionofeachtask.3.&4.ExecutionandControlExecutionandcontrolmaybethemostimportantofthefivestepsbecauseitmakessure

areproperlyexecutedandcontrolled.DuringtheExecutionandControlphases,theplannedsolutionisimplementedtosolvetheproblem

intheproject'srequirements.Asthesetwophasesprogress,groupsacrosstheorganizationbecomemoredeeplyinvolvedin

forthefinaltesting,production,andsupport.5.ClosureTheClosurephaseishighlightedbya

formalprojectreviewreportwhichcontainsthefollowingelements:anacceptanceofthe

product,WeightedCriticalMeasurements,

,projectresources,andaformalprojectclosurenotificationto

.1-Task1ReadingTask:

Completetheoutlinebelowaccordingtothepassage.PassageOneLifeCycle

anover-view

thestrategy

aprojectmanagerdetailedriskassessment

criteria

executionandcontrol

specified

planningwritten

lessonslearned

highermanagement.

PassageTwoTextKeyWordsandExpressionsReadingTaskPassageTwoText2-1TipsonOffshoreSoftwareProjectManagementSuccessofaprojectwhendevelopedbyanoffshoreproviderislargelydependantonthewaytheprojectisremotelymanagedfromtheclient'sside.Ifyouhopetomakeaprojectsuccessfulwithverylittleinputfromyourendasacustomer,itisunlikelythattheprojectwillachievesuccessinthelongterm.Thebasicreasonisverysimple:youknowyourbusinessrequirementsbest.Softwareservicescompaniesworkinginanotherpartoftheworldcanonlydevelopasolutionbasedontheinputprovidedbyyou.PassageTwoText2-2PassageTwoFairlylargeprojectshaveadedicatedprojectmanagerwhointeractswiththeoffshoreteamandactsasavirtualbridgebetweenthebusinessandthesoftwaredevelopers.Ifyourprojectdoesnothavededicatedpersonnelforit,thereisnoneedtodespair.Youcanfollowsomesimpletipsmentionedbelowandmanageyourprojectquitesuccessfully.Text2-3PassageTwoDefinethegoaleveryweek:Thecompletelifecycleofthesoftwaredevelopmentprocesscanbedividedintosmallergoalswhichcanthenbecommunicatedtotheteamviaemailorbyphone.ItisagoodideatohaveacallwiththeentireteamonMondaymorningandrunthroughthelistofweeklygoalsthatneedtobeachievedandthencallagainattheendoftheweektoevaluateiftheyhavebeenachievedornotandwhattypeofroadblockswerefacedbythem.Text2-4PassageTwoManagethetimedifference:Timedifferenceisoneofthefactorsinoffshoresoftwaredevelopmentprojectswhichcanbecomeaprooracon

dependingonhowitismanaged.Itisnecessarythata"common"timezoneismutuallyagreedonbyyouandtheoffshorevendor.Thistimeshouldbeusedforcommunicationanddealingwithissuesfacedbythedevelopmentteam.Thoughitmighttakesometimetogetusedtogettingintotheofficeat7AM,itwillprovebeneficialinthelongrun.Text2-5PassageTwoIfthereareissues,alerteveryoneintime:Itisadvisablethatyoukeepalookoutforearlywarningsignalsandwarntheteaminadvanceratherthanwaitforthingstocorrectthemselves.Ninetypercentofthetime,theissueisnotself-correctingbutgoesontobecomearealpaintotheentireteambeforeadditionaleffortisexertedtogetitontrack.Text2-6PassageTwoIfsomeoneintheoffshoreteamisdoingwell,commentonit:Encouragementandmotivationarerequiredevenwhenyouhavehiredateamwithanoffshoreserviceprovider.Motivatingteammemberswithanencouragingemailalongwithoccasionalgiftssenttothemonregionalfestivalsdoeswondersfortheproject.Attheendofthedayrememberthatdevelopersarehumanbeingsandtheydoneedanoccasionalpatontheback.Althoughanumberofonsiteprojectmanagersfeelthatprojectmanagementtoolsareadvantageoustotheflowofaproject,thecoredriverinasuccessfulprojectwillalwaysbegoodprojectandhumanresourcemanagementskills.vi.tocommunicatewithorreactto交流，交往，互动PassageOneinteracte.g.

1)

It’sinterestingatpartiestoseehowpeopleinteractsocially.2）Teachersshould

interact

withstudentsmorefrequentlyintheclass.adj.almostaparticularthingorquality实质上的，实际上的，事实上的，几乎…的PassageOnevirtuale.g.

1）Thepresidentwassomuchundertheinfluenceofhiswifethatshewasthevirtualrulerofthecountry.2）Thisreplyisavirtual

acceptanceofouroffer.n.advantagesanddisadvantages利弊，优缺点PassageOneprosandcons

e.g.

1)Youhavetoweighupalltheprosandconsofthematterbeforeyoumakeadecision.2）Weconsideredtheprosandconsofestablishingourownbusiness.adv.inamutualorsharedmanner相互地，彼此PassageOnemutuallye.g.

1）Itwillbeamutuallybeneficialproject.2）BeingrichandbeingaSocialistarenotmutuallyexclusive..vt.tousesomethingsuchasauthority,power,influence,etcinordertomakesomethinghappen运用，行使（权威、权力等），施加（影响等）

PassageOneexerte.g.

1)He

exerted

allhisinfluencetomakethemaccepthisplan.2）Youhaveto

exert

moreeffortsifyouwanttocatchupwithyourclassmates.adj.,adv.existingorhappeningintheplacewherepeopleareworkingorinvolvedinparticularactivity在现场的，在工地的PassageOneonsite

e.g.

1）onsitefacilities2）We’remeetingthebuildersonsitetomorrow.2-Task1PassageTwoReadingTask:

Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accordingtothepassage.1.

Theoffshoreteamactsasabridgebetweenthebusinessandthesoftwaredevelopersinfairlylargeprojects.2.

Oneofthetipsonoffshoresoftwareprojectmanagementistocommunicatethegoaloftheprojecttotheteameveryweek.3.

Timedifferenceisaconinoffshoresoftwaredevelopmentprojects，ifmanagedproperly.4.

Problemswhichoccurinprojectsusuallybecomerealpainstotheoffshoreteam.5.

ItisadvisablethatprojectmanagersgivetheirteammemberssomesmallpresentsatChristmas.FTFTTWritingWritingSample1Sample2WritingTaskW-sample1WritingActionPlanforDevelopingaSoftwareTaskNameTimeLimitStartCompleteResponsiblePerson(s)Definetheprojectteam1daySept.4,2011Sept.4,2011TonyWorkouttheprojectplan(draft)3daysSept.5,2011Sept.7,2011TonyCollectuserrequirements5daysSept.8,2011Sept.12,2011Tony&HelenAnalyzeuserrequirements3daysSept.13,2011Sept.15,2011TonyEvaluateandsetupenvironment2daysSept.16,2011Sept.17,2011KevinReportdesign5daysSept.18,2011Sept.22,2011MandyReportusertesting7daysSept.23,2011Sept.29,2011Kevin&MandyReportrelease1daySept.30,2011Sept.30,2011TonySampleOneW-sample2WritingSampleTwoActionPlanforUsingITinSchoolEnvironmentTaskNameTimeLimitStartCompleteResponsiblePerson(s)Conductself-reviewtomakereflectiononthereadinessoftheschooltouseITinschoolenvironment1monthFeb.1,2012Feb.29,2012Albert&LindaEstablishleadershiprolesintheschool-basedplanningforthedevelopmentofITineducation7daysMarch1,2012March7,2012JessicaDeterminemissionstatement,goalsoftheplanandcoursesofaction7daysMarch8,2012March14,2012JessicaEnumerateneededmaterialsandresources10daysMarch15,2012March24,2012LindaCreatetheyearlyplanforimplementationwork7daysMarch25,2012March31,2012AlbertPurchaserequiredhardware,software,anddigitalresources6monthsApril1,2012Sept.30,2012David&LucyBeginusingITinschooladministration,classroomteachingandlearning,andcommunication1monthOct.1,2012Oct.31,2012AlbertEvaluateandanalyselearningoutcomesoflearners1monthNov.1,2012Nov.30,2012AlbertWritingSupposeyouareJustinSmith,secretarytothegeneralmanagerofSmartSoftwareCompany.YourcompanyhasrecentlybeenassignedtodesignthewebsiteforSoutheastPolytechnic.Pleasewriteanactionplanforthisproject,followingtheformatoftheaboveexamples.WritingTaskW-TaskMini-ProjectMini-ProjectWorkinagroupoffourtofivepeople.SupposeyouareanAmericancompanymainlysellingskincareproducts.Yourgroupisrequiredtodesignawebpageforyourcompanyasateam.Discusshowyouwillundertaketheprojectandpresentyourplantotheclass.TipsTipsforOutsourcingProfessionals

Teamwork:aKeytoSuccessfulOutsourcingTeamworkisoften