版权说明：本文档由用户提供并上传，收益归属内容提供方，若内容存在侵权，请进行举报或认领
文档简介
Chapter6InterculturalBusinessEtiquetteandProtocolChapter6InterculturalBusines1LearningObjectiveUnderstandtheimportanceofappropriateetiquetteandprotocolininterculturalbusinesscommunicationIdentifyculturaldifferencesinnamingsystems,businesscardexchangeandotherinitiatingbusinesscontactsUnderstandhowculturaldifferencesinsocialentertainmentmayaffectinterculturalbusinesscommunicationUnderstandhowgift-givingpracticesvaryfromculturetocultureLearningObjectiveUnderstandt2LearningObjectiveLearntherolethatclothingplaysininteractingwithpersonsfromothercountriesLearntheimportanceofknowingaboutthevariablerulesofbusinessengagementBecomeawareoftheculturalimpactonthecomprehensionofhumorininternationalbusinessLearningObjectiveLearnthero3Whatspecialetiquetteandprotocolshouldwepayattentiontoduringawesterndinner?Whatspecialetiquetteandpro4ProtocolDefinedThecustomsandregulationsdealingwithdiplomaticformality,precedenceandetiquette.ProtocolDefinedThecustomsan5EtiquetteDefinedConventionalrequirementsastopropersocialbehaviorEtiquetteDefinedConventional6ProtocolDefinedCustomsandregulationsdealingwithdiplomaticetiquetteandcourtesiesexpectedinofficialdealingswithpersonsinvariousculturesProtocolDefinedCustomsandre7EtiquetteDefinedMannersandbehaviorconsideredacceptableinsocialandbusinesssituationsEtiquetteDefinedMannersandb8DefinedbyNanLeaptrottProtocoliswhattodoinagivensituation.Etiquetteishowtodoitandhowtodoitgracefully.DefinedbyNanLeaptrottProtoc9ExampleProtocolIfyouareatameetinginnorthernEurope,givethespeakeryourfullattentionandstrongeyecontactEtiquetteSitupandshowinterestinwhatisbeingsaid.Donotinterruptthespeakerwithquestionsunlesshehasaskedtheaudiencetodoso.Ifpeoplearetakingturnsinagroup,trytotakenotesafterthepersonhasfinishedwithhisremarks.ExampleProtoc10InitialBusinessRelationshipInitialBusinessRelationship111.Initialcontacts2.Namingsystems3.Businesscardetiquette1.Initialcontacts12AbriefphonecallAformalletter
A“go-between”InitialContactsAbriefphonecallAformallet13NamingSystemBeawarethattherearedifferencesinglobalnamingsystemsandthedifferencescanbesubtleNamingSystemBeawarethatthe14BusinessCardEtiquetteInEuropeAnexpectedpartInU.S.ACasualinformalityInJapanAmeaningfulritualBusinessCardEtiquetteInEuro15跨文化商务交际-6课件16SocialEntertainmentSocialEntertainment17DinningPracticesDrinkingProtocolSeatingArrangementCocktailPartyTippingDinningPractices18DinningPracticesDinningPractices19Thepurpose
ExtendingthebusinessmeetingthroughthemealtimebutnotmerelyeatingordrinkingThepurposeExtendingthebusi20TimeAtnoonIntheeveningTimeAtnoonIntheevening21PlaceInprivatehomesAtrestaurantsPlaceInprivatehomesAtrestau22跨文化商务交际-6课件23(1).餐巾Napkin
(2).魚叉FishFork
(3).主菜叉DinnerorMainCourseFork
(4).沙拉叉SaladFork
(5).汤杯及汤底盘SoupBowl&Plate
(6).主菜盘DinnerPlate
(7).主菜刀DinnerKnife
(8).鱼刀FishKnife
(9).汤匙SoupSpoon
(10).面包及奶油盘Bread&ButterPlate
(11).奶油刀ButterKnife
(12).点心匙及点心叉DessertSpoonandCakeFork
(13).水杯SterlingWaterGoblet
(14).红酒杯RedWineGoblet
(15).白酒杯WhiteWineGoblet(1).餐巾Napkin
(2).魚叉FishFork
(24跨文化商务交际-6课件25食用面包的方法
食用面包的方法26错误示范错误示范27喝汤的方式喝汤的方式28暂停喝汤时错误示范暂停喝汤时错误示范29每吃完一道菜用餐完毕每吃完一道菜用餐完毕30DrinkingProtocolDrinkingProtocol31ThePurposeAlcoholremainsagreatfacilitator,thelubricantthatloosensuptherelationshipandgreasesthesocialskidsonthewaytosuccessfulbusinessdealThePurposeAlcoholremainsag32AmericancultureShunningofalcoholinbusinessmealIslamiccultureCompleteshunningofalcoholChinesecultureLiquoristhemaindrinktoshowrespectandexpresshappinessKoreanandJapanesecultureAwaytobreakdownthestrictsocialbarrierAmericanculture33SeatingArrangementFrenchMethodBritishMethodSeatingArrangementFrenchMeth34FrenchmethodFrenchmethod35BritishMethodNextmostIMP.femaleGuestHostMostIMP.femaleGuestNextmostIMP.maleGuestHostessMostIMP.MaleGuestBritishMethodNextmostIMP.f36InChinaHostHostessMostImp.GuestNextmostIMP.GuestLeastIMP.GuestNextLeastIMP.GuestInChinaHostHostessMostImp.Gu37CocktailPartyCocktailParty38TheGoalTomeetasmanypeopleaspossibleNobodyexpectstogetintodeepdiscussionTheGoalTomeetasmanypeople39TippingTipping40Gift-givingEtiquetteGift-givingEtiquette41Gift-givingBlunderGift-givingBlunder42Importantornot?HighlyimportantJapanImportantbutnotfatalMiddleEast,PacificrimcountriesSomewhatimportantLatinAmerica,CentralandEasternEuropeNotimportantAustralia,Canada,UnitedStates,UK,NorthernEuropeancountries,SouthernEuropeImportantornot?Highlyimpor43BusinessDressBusinessDress44CasualorNot?CasualorNot?45跨文化商务交际-6课件46BusinessSchedulingBusinessScheduling47CulturalVariationsCulturesvaryinOfficehoursLunchperiodBusinessdaysCulturalVariationsCulturesva48TheUseofHumorTheUseofHumor49Do’sandTaboosAvoidanyandallethnicjokesWatchtoseewhattypesofsubjects,situations,orincidentsamuseyourhostsLaughoffyourgooforgaffeHumorousdevicessuchasEnglishmalapropisms,puns,orspoonerismarenotappropriate.Do’sandTaboosAvoidanyanda50AssignmentWhatistheimportanceofappropriateetiquetteandprotocolininterculturalbusinesscommunication?AssignmentWhatistheimporta51Chapter6InterculturalBusinessEtiquetteandProtocolChapter6InterculturalBusines52LearningObjectiveUnderstandtheimportanceofappropriateetiquetteandprotocolininterculturalbusinesscommunicationIdentifyculturaldifferencesinnamingsystems,businesscardexchangeandotherinitiatingbusinesscontactsUnderstandhowculturaldifferencesinsocialentertainmentmayaffectinterculturalbusinesscommunicationUnderstandhowgift-givingpracticesvaryfromculturetocultureLearningObjectiveUnderstandt53LearningObjectiveLearntherolethatclothingplaysininteractingwithpersonsfromothercountriesLearntheimportanceofknowingaboutthevariablerulesofbusinessengagementBecomeawareoftheculturalimpactonthecomprehensionofhumorininternationalbusinessLearningObjectiveLearnthero54Whatspecialetiquetteandprotocolshouldwepayattentiontoduringawesterndinner?Whatspecialetiquetteandpro55ProtocolDefinedThecustomsandregulationsdealingwithdiplomaticformality,precedenceandetiquette.ProtocolDefinedThecustomsan56EtiquetteDefinedConventionalrequirementsastopropersocialbehaviorEtiquetteDefinedConventional57ProtocolDefinedCustomsandregulationsdealingwithdiplomaticetiquetteandcourtesiesexpectedinofficialdealingswithpersonsinvariousculturesProtocolDefinedCustomsandre58EtiquetteDefinedMannersandbehaviorconsideredacceptableinsocialandbusinesssituationsEtiquetteDefinedMannersandb59DefinedbyNanLeaptrottProtocoliswhattodoinagivensituation.Etiquetteishowtodoitandhowtodoitgracefully.DefinedbyNanLeaptrottProtoc60ExampleProtocolIfyouareatameetinginnorthernEurope,givethespeakeryourfullattentionandstrongeyecontactEtiquetteSitupandshowinterestinwhatisbeingsaid.Donotinterruptthespeakerwithquestionsunlesshehasaskedtheaudiencetodoso.Ifpeoplearetakingturnsinagroup,trytotakenotesafterthepersonhasfinishedwithhisremarks.ExampleProtoc61InitialBusinessRelationshipInitialBusinessRelationship621.Initialcontacts2.Namingsystems3.Businesscardetiquette1.Initialcontacts63AbriefphonecallAformalletter
A“go-between”InitialContactsAbriefphonecallAformallet64NamingSystemBeawarethattherearedifferencesinglobalnamingsystemsandthedifferencescanbesubtleNamingSystemBeawarethatthe65BusinessCardEtiquetteInEuropeAnexpectedpartInU.S.ACasualinformalityInJapanAmeaningfulritualBusinessCardEtiquetteInEuro66跨文化商务交际-6课件67SocialEntertainmentSocialEntertainment68DinningPracticesDrinkingProtocolSeatingArrangementCocktailPartyTippingDinningPractices69DinningPracticesDinningPractices70Thepurpose
ExtendingthebusinessmeetingthroughthemealtimebutnotmerelyeatingordrinkingThepurposeExtendingthebusi71TimeAtnoonIntheeveningTimeAtnoonIntheevening72PlaceInprivatehomesAtrestaurantsPlaceInprivatehomesAtrestau73跨文化商务交际-6课件74(1).餐巾Napkin
(2).魚叉FishFork
(3).主菜叉DinnerorMainCourseFork
(4).沙拉叉SaladFork
(5).汤杯及汤底盘SoupBowl&Plate
(6).主菜盘DinnerPlate
(7).主菜刀DinnerKnife
(8).鱼刀FishKnife
(9).汤匙SoupSpoon
(10).面包及奶油盘Bread&ButterPlate
(11).奶油刀ButterKnife
(12).点心匙及点心叉DessertSpoonandCakeFork
(13).水杯SterlingWaterGoblet
(14).红酒杯RedWineGoblet
(15).白酒杯WhiteWineGoblet(1).餐巾Napkin
(2).魚叉FishFork
(75跨文化商务交际-6课件76食用面包的方法
食用面包的方法77错误示范错误示范78喝汤的方式喝汤的方式79暂停喝汤时错误示范暂停喝汤时错误示范80每吃完一道菜用餐完毕每吃完一道菜用餐完毕81DrinkingProtocolDrinkingProtocol82ThePurposeAlcoholremainsagreatfacilitator,thelubricantthatloosensuptherelationshipandgreasesthesocialskidsonthewaytosuccessfulbusinessdealThePurposeAlcoholremainsag83AmericancultureShunningofalcoholinbusinessmealIslamiccultureCompleteshunningofalcoholChinesecultureLiquoristhemaindrinktoshowrespectandexpresshappinessKoreanandJapanesecultureAwaytobreakdownthestrictsocialbarrierAmericanculture84SeatingArrangementFrenchMethodBritishMethodSeatingArrangementFrenchMeth85FrenchmethodFrenchmethod86BritishMethodNextmostIMP.femaleGuestHostMostIMP.femaleGuestNextmostIMP.maleGuestHostessMostIMP.MaleGuestBritishMethodNextmostIMP.f87InChinaHostHostessMostImp.GuestNextmostIMP.GuestLeastIMP.GuestNextLeastIMP.GuestInChinaHostHostessMostImp.Gu88CocktailPartyCocktailParty89TheGoalTomeetasmanypeopleaspossibleNobodyexpects
温馨提示
- 1. 本站所有资源如无特殊说明，都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等，如果需要附件，请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸，网页内容里面会有图纸预览，若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间，仅对用户上传内容的表现方式做保护处理，对用户上传分享的文档内容本身不做任何修改或编辑，并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容，请与我们联系，我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 浙江经济职业技术学院《房地产市场理论与实务》2023-2024学年第一学期期末试卷
- 中国矿业大学《中医经典综合实训》2023-2024学年第一学期期末试卷
- 浙大宁波理工学院《材料与成型》2023-2024学年第一学期期末试卷
- 枣庄职业学院《塑性加工力学》2023-2024学年第一学期期末试卷
- DB2201T 70-2024 非洲猪瘟病毒环境监测采样技术规范
- 数学游戏演讲模板
- 专业案例（暖通空调专业）-公用设备工程师（暖通空调专业）《专业案例》押题密卷
- 生命起源理论教学
- 七夕节青年营销策略
- 二零二五版交通事故伤残鉴定及赔偿协议3篇
- 钢结构施工管理培训课件
- 2024年度工程建设项目安全评价合同2篇
- 《飞机操纵面》课件
- 商业咨询报告范文大全
- 自我发展与团队管理课件
- 《妇产科学》课件-17.盆腔器官脱垂
- 监理报告范本
- 店铺交割合同范例
- 大型活动LED屏幕安全应急预案
- 2024年内蒙古包头市中考道德与法治试卷
- 湖南省长沙市2024-2025学年高二上学期期中考试地理试卷（含答案）
评论
0/150
提交评论