喜来登酒店英语培训(内部资料料50)

..Chapter1.CourtesyEnglishUnit1：GREETING&FAREWELLSVOCABULARYPHRASESONTHEJOBGoodmorning Goodafternoon Goodevening Welcomeback Hi早上好下午好晚上好欢迎回来嗨Hello Howdoyoudo? Howareyou? Fine,thankyou,andyou?你好你好你好吗？很好,谢谢,你呢？Fine,thanks,andyou? Good-bye Goodnight Good-byefornow很好,谢谢,你呢？再见晚安再见Itwasnicetoseeyouagain. Haveagoodevening Seeyoulater. Itwasniceseeingyou.很高兴又见到你。晚上愉快。回头见。很高兴见到你。Haveagoodweekend Haveasafetrip Haveagoodday Hopetoseeyouagain周末愉快。一路平安。祝您愉快。希望再见到您。Thankyouforcoming<Thanksforcoming> Lookforwardtoseeingyouagain感谢光临。盼望再见到您。LISTENTOTHECONVERSATIONListentotheguestandthenfillthegapineachsentence.Theguest’snameis.Thestaff’snameis.Theguestwilltoday.He’llliveinnexttimehecomes.TALKINGTOTHEGUESTStaff: Goodmorning.Mr.Smith.Howareyoutoday>?Guest: Goodmorning.Jane.I’mfine,thanks,andyou?Staff : I’mfinetoo.Areyouchecking-outtoday?Guest: yes,IthinksoStaff : Didyouenjoyyourstayhere?Guest: Yes,Idid.Staff : IhopeourserviceistoyoursatisfactionGuest: Sure.I’mverypleasedwitheverythinghere.Staff : Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.Guest: Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.PAIRWORKFindapartnerandplaytherolesofthestaffandtheguestwhowillbeonholidaysoon.OXFORDHUMOURThemoreIstudy,themoreIknow.ThemoreIknow,themoreIforget.ThemoreIforget,thelessIknow.Sowhystudy?UNIT2: INTRODUCTIONSVOCABULARYPHRASESONTHEJOBMynameisJohnSmith It’snicetomeetyou. It’snicemeetingyou.我叫约翰.史密斯。很高兴见到您。很高兴见到您。I’mMaryCopper I’mpleasedtomeetyou I’mgladtomeetyou.我叫玛丽.库伯。很高兴见到您。很高兴见到您。LetmeintroduceyoutoJohnSmith I’dliketointroduceyoutoMaryCopper.我把你介绍给约翰.史密斯。我想把你介绍给玛丽。I’dlikeyoutomeetMr.Thomson. Idon’tthinkwe’vemetbefore希望你认识一下托玛斯先生。我想我们以前没见过。Havewemetbefore? You’renewhere,aren’tyou?我们以前见过面吗？你是新来的,对吗？LISTENTOTHECONVERSATIONTALKINGTOTHEGUEST：Staff : Goodmorning,sir,MayIknowyourname?Guest: Certainly.MynameisJohnSmithStaff : Wouldyoupleasespellyourlastname?Guest: Sure.P-a-r-k-I-n-s-o-n,Parkinson.Staff : HowdoyoudoMr.Parkinson?WelcometoourhotelGuest: Howdoyoudo?Verynicetomeetyou.Staff : Hopeyou’llenjoyyoustayhere.Guest: IthinkIwillStaff : Seeyoulater.Guest: Seeyou.PAIRWORKIntroduceyourselftoapartner.EXERCISEPutinarticleswhereneeded.A: Wouldyoulikecoldmilk?B: Yes,please.I’dlikeglassofbeerifyou’vegotit.A: I’llgoandhavealookinkitchen. Yes,there’sbottlehere,butitisn’tcoldB: Nevermind.CanIhavepieceoficeinit?A: Sure.Thereisquitealotinrefrigerator.IDIOMS：Nopainnogain.Asbusyasabee.Handandfoot.Asproudasapeacock.AshungryasawolfBeataboutthebush.UNIT3:APOLOGIESVOCABULARYPHRASESONTHEJOBExcuseme I’msorry pleaseforgiveme. That’sOk打扰一下。对不起。请原谅。没什么。Idoapologize That’sallright Pleaseacceptourapology.我很抱歉。没关系。请接受我们的歉意。Wouldyoupleasewaitamoment? Wouldyoumindwaitingasecond?请稍等好吗？请稍等好吗？Ididn’tmeanforthattohappen. Iassureyouitwon’thappenagain.我是不想出这种事的。我向您保证以后不再发生这种事。TALKINGTOTHEGUESTGuest: Excuseme.Ithinkthereisamistakeinmybill..Staff : I’msorrytohearthat.I’llcheckforyourightaway.Wouldyoupleasewaitamoment?Guest: OK.<amomentlater>Staff : Idoapplogize,Mr.Smith.Thereisamistakeinyourbill.Iassureyouitwon’thappenagain.Guest: Well,that’sallrightEXERCISEPutinthemissingword.MrandMrsMillerarefromAustria.TheyoftengoshoppingwithouttheirGermanguide.Buttheycan’ttothetaxidriverastheycanawordofChinese.Theydon’tknowhowtohimwheretheywanttogo.Andthedriverdoesn’tknowhowtotothembecausehedosen’tGerman.Mr.Millertohimself."IwishIcouldsomeChinese."UNIT4: OFFERINGHELPVOCABULARYAppreciate 喜欢grateful 感谢offer 提供Appreciate 喜欢grateful 感谢offer 提供assist 帮助favor 喜欢desire 希望request要求Besitate 犹豫 mind 介意trouble 麻烦welcome 欢迎followme 跟corridor走廊Show 展示serve 服务end尽头PHRASESONTHEJOBAnythingIcandoforyou? Ifthere’sanythingIcandotohelp,pleaseletmeknow.我能为您做些什么？如果有我能帮忙的话,请告诉我。CanIhelpyou? IfIcanbeofassistance.Pleasedonothesitate.我能帮忙吗？如果要我帮忙,别犹豫,尽管讲。Doyouneedanyhelp? I’dbeverygladtohelpyou.要帮忙吗？很高兴认识你。CanIgiveyouahand? Ifyouwouldn’tmind.要帮忙吗？如果你不介意。Ifyoudon’tmind. Ifit’snotrouble如果你不介意。如果不麻烦的话。There’snohurry pleasetakeyourtime不着急。不着急。Goingup? Goingdown.上楼吗？下楼。LISTENTOTHECONVERSATIONStaff : Excuseme,MayIhelpyou?Guest: Yes,I’mlookingformyroom.Staff : MayIknowyourroomnumber,please?Guest: Yes,myroomnumberis358.Staff : That’sattheotherendofthecorridor.Followme.Please.I’llshowyoutoyourroom.Guest: Thankyou.It’sverykindofyou.Staff : It’smypleasuretoserveyou.Pleaseenjoyyourstay.Guest: Yes.Iwill.Staff : Goingup,sir?Guest: YesStaff : Watchyoursteps,please,Theflooriswet.Guest: OK,Thankyou..Staff : Bytheway,mayIhelpyouwithyourluggage?Guest: Sure,That’sverykindofyou.Staff : You’remostwelcomePAIRWORKFindapartnerandplaytherolesoftheguestandthestaff.Theguestwantstofindthefitnesscenter.EXERCISEPutlittle,alittle,feworafewintothesentences.WeneedmorestaffThereismilkleft.Goandgetsome.Heaskedformoresalt.UNIT5: THANKSANDREPLIESVOCABULARYRepair 修理 kitchen 厨房 wire 电线light 灯 noisy 吵 indeed 的确bytheway顺便说一下Electrician 电器师 colleague 同事 assoonaspossible 尽可能早helpsbwithsth帮助某人做某事PHRASEONTHEJOBThanks Thankyouverymuch Thankyoueversomuch谢谢。非常感谢。太感谢了。Iappreciatethat/it That’sverykindofyou. Youaresosweet我很感激。你太好了。你真甜。Thankyoujustthesame You’remostwelcome It’smypleasuretoserveyou.同样得感谢您。不客气。很荣幸为您服务。That’squiteallright I’mpleasedtobeofservicesofyou Iknownexttonothing.一点儿关系也没有。愿意为您效劳。我几乎一窍不通。LISTENTOTHECONVERSATIONListentothetalkbetweentheguestandthestaffanthendecidewhetherthefollowingstatementsarerightorwrong.Theproblemisinthebedroom.Oneofthelightsisbroken.SomethingiswrongwiththeTVaswell.TheelectricianwillrepairtheTVrightaway.TALKINGTOTHEGUESTStaff : Goodafternoon.MissThomson.I’mheretorepairyourlight.Guest: That’sverynice.It’sthisoneinthekitchen.Itdoesn’tworkStaff : Letmehavealook.Oh,awireisloose.Now,it’sallright.Guest: Yes,itis.Thankyouverymuchindeed.Staff : It’smypleasure.Guest: Bytheway,mytelephoneistoonoisy.Couldyoupleasehelpmewiththis?Staff : Sorry,I’manelectrician.Iknownexttonothingabouttelephone.ButI’llcallmycolleaguetocomeassoonaspossible.Guest : OK.Thankyoujustthesame.Staff : Notatall.Good-bye,Mrs.Thomson.Guest : Good-byePAIRWORKFindapartnerandplaytherolesoftheguestandthestaff.Theguestwantsababycot.EXERCISEPuttheverbsintocorrecttenses:A: Whichcountry<be>youfrom,Ms.Miller?B: I<be>fromBrazil.A: Didyou<come>yesterday?B: No.I<come>thedaybeforeyesterday.A: Soyou<stay>herefrom2nightsB: Yes,andIleaveforhometomorrow.UNIT6： REQUESTS ANDREPLIESVOCABULARYFavour 喜欢 overthere 在那边 dosbafavour 为某人帮助 nextto 紧挨者 lookfor 寻找 request要求Easy 容易 reply 回答 trouble 麻烦 problem问题PHRASESONTHEJOBWouldyoupleasedomeafavour? Couldyoudomeafavour?能帮我个忙吗？ 帮我个忙好吗？CouldIaskyouafavour ? Couldyoudoafavourforme?帮我个忙好吗？ 帮我个忙好吗？Couldyoupossiblydoafavourforme? Ofcourse帮我个忙好吗？ 当然。Noproblem Notroubleatall. I’dbegladtomeetyou没问题。 不麻烦。 我会很高兴的。LISTENTOTHECONVERSATIONListentothetalkbetweentheguestandastaffandthenanswer2questions.What’stheguest’srequest?Wherecouldhefindit?TALKINGTOTHEGUESTGuest: Excuseme.Staff : YesGuest: Couldyoupleasedomeafavour?Staff : Certainly. WhatcanIdoforyou?Guest: I’mlookingfortheSalesDepartmentStaff : That’seasy.It’soverthere,nexttotheInformationDeskGuest: Isee,Thanksalot.Staff : Mypleasure.PAIRWORKFindapartnerandplaytherolesofaguestandastaff.Theguestwantstosendaletter.EXERCISERespondtothefollowingusing"Neither,EitherorSo"Ican’tspeakEnglish.ChristmasisanimportantholidayIdon’tlikefish.I’mveryfondofsweetandsourpork.UNIT7： LONGTHIMENOSEEVOVABULARYAge 年代 pretty 相当的 onholiday 度假 daughter 女儿 granddaughter 孙女grandson孙儿Aunt 姨、姑、婶uncle 叔、伯、舅son 儿子 firstcousin 第一代表兄弟姐妹secondcousin第二代表兄弟姐妹PHRASESONTHEJOBLongtimenosee. Ihaven’tseenyouforages. CongratulationsLISTENTOTHECONVERSATIONListentothetalkbetweentheguestandthestaffandthenfillinthetablewiththeinformationTheguest’snameisShewentShehasgrandchildrenTALKINGTOTHEGUESTStaff : Goodmorning.HowareyouMs.Jackson?Haven’tseenyouforages.Guest: Yes.Longtimenosee.I’mfine,thanks.Howareyou?Staff : Prettywell.Didyougoonholiday?Guest: Yes,Iwentbackhomebecausemydaughterhadababy.Staff : CongratulationsGuest: ThanksStaff : Agirloraboy?Guest: AgirlStaff : SoyouhaveagranddaughternowGuest: Agranddaughter?I’vegotthreeStaff : ThreegranddaughtersGuest: Yes,andagrandsonaswell.Staff : TheymustbeverylovelyGuest: Sure.Ienjoythemgreatly.PAIRWORKFindapartnerandplaythepartofaguestandastaff.Theguestwentbackhomebecauseherbrotherwasill.UNIT8： ASKINGPEOPLETOREPEATVOCUBULARYReservation 预定 nationality 国籍 atleast 至少 I’mafraid 恐怕 Australian 澳大利亚人 plan计划Pardon 原谅 Beg 请求 Onthefourthfloor 在四楼repeat 重复possible 可能intend打算PHRASESONTHEJOBPardon? Pleasesayitslowly. Ibegyourpardon Ididn’tfollowyou没听清？ 请慢慢讲。 我没听清。 我没听懂。Wouldyoupleasesayitagain?请您再说一遍好吗？LISTENTOTHECONVERSATIONListentotheconversationbetweentheguestandthestaffandthenanswerthefollowingquestions:Whendidtheguestgettothehotel>What’shisnameandnationality?Howlongdidheplantostay?Whatroomdidthestaffgivehim?TALINGTOTHEGUESTStaff : Goodevening,sir,doyouhaveareservation?Guest: No.I’mafraidnot.Staff : MayIknowyourname,please?Guest: Yes,I’mDavidWhiteStaff : Yournationality?Guest: I’mAustralianStaff : Sorry,Ibegyourpardon?Guest: I’mAustralianStaff : Isee.Howlongdoyouintendtostay?Guest: Atleastaweek.Possiblylonger .Staff : Good.Icangiveyouaroomonthe4thfloor,isthatallright?Guest: Yes.It’squiteallright.Thankyouverymuch.Staff : You’remostwelcome.ADDITIONALEXPRESSIONANDPHRASESSorrytohavekeptyouwaiting抱歉让您久等了。Excusemeforinterrupting抱歉打扰一下了。Itdoesn’tmatter没关系。Pleasetakeyourtime别急。I’lltrymybest我将尽力而为。It’smypleasuretoserveyou为您服务很荣幸。MayIcallyouback可以给您打回去吗？CanIassistyoufurther?还能给您帮什么忙吗？Sitdownatthistable,please请坐这张桌子。I’lltakecareofthat.我来处理这件事。Wouldyoumindwaitingforamoment?请稍等,您介意吗？Onefortheroad走前再喝一杯。I’llhaveanotheronice我再要一杯加冰的。Followme,please.请跟我来。Welcomeback欢迎您回来。Letmehelpyou我来帮您。Thereisnohurry别着急。I’llbewithyouinamoment我马上就来。Afteryou.您先请。Chapter2GeneralEnglishThehospitalityindustryinChianisagrowingindustrywithuniquechallenges.Thesechallengeswillbemetbymotivatedandwelltrainedprofessionalssuchasyourself.TheEnglishlanguageisatoolthatwillenableyoutocommunicatewithamajorityoftheguestsyoumeetaSheraton.Inaddition,anewworldofinformationandresourceswillbeopentoyouasyoucanlearnfrompeopleformdifferentcountriesandcultures.Intoday’severincreasingcompetitiveenviroment,themostvaluableemployesesarethosepeoplewhohavetheabilitytoworkinmanydifferentareasofthehotel.Wecallthisability"multi-skilled",andinChinaoneofthebiggestbarrierstoachievingthisgoalisthelanguagebarrier.Studyhard,striveforexcellence,andrememberthatatalltimesyourepresentSheratontoourguests.,otheremployees,andthecommunity.Everyweekwespend5daysormoreperweekatwork.Whynotmakethistimeaninvestmentinyourfuturebytakingonmoreresponsibilities,beingproactive,andlearningasmuchasyoucanaboutourdynamicPEOPLEDRIVENindustry?Withyournewfound"multi-skilled"EnglishabilitiesandSGSSIguaranteeyouwillhaveabright,rewarding,andsuccessfulfuture!UNIT1: FINDINGPLACESVOCABULARYFax miss 错过 colleague 同事 lift 电梯 getoff 下 left 左 right 右 send发达Take 乘then然后 FrontOffice 前台 BusinessCentre商务中心PHRASESONTHEJOBCouldyoupleasetellme? It’sonthesecondfloor请你告诉我好吗？ 在二楼。It’sontherightsideofthecorridor Turnleft在走廊的右边。 左拐。LISTENTOTHEGUESTListentotheconversationbetweenthestaffandtheguestandthenfillintheblanksTheguestwantstosendaHeshouldgotoHemaygobyIt’sonthefloorTALKINGTOTHEGUESTStaff: Goodmorning,madam. CanIhelpyou?Guest: Yes.CouldyoupleasetellmewhereIcansendafax?Staff : YoumaygotheBusinessCentre.Mycolleaguetherecandoitforyou.Guest: ButwhereistheBusinessCentre?Staff : It’sonthesecondfloor,justabovetheFrontOffice.Youmaytakethelifthere,getoffonthesecond,andthenturnleft.TheBusinessCentreisontherightsideofthecorridor.Youcan’tmissit.Guest: Thankyouverymuch.You’vebeenofgreathelp.Staff : It’smypleasuretobeofservice.PAIRWORKTheguestwantstofindtheapartmentbuildingFindapartnerandplaytheroleoftheguestandthestaff.UsingwhatyouhavelearnedMakesentenceswiththefollowingphrases:You’dbetter Getreadyfor/toHaveadayoff intimeSetthetable lookforwardtoUNIT2： TIMEVOCABULARY’BeijingTime 北京时间 special 特殊的 rate 价格 correct 正确的 rate 价格 seem似乎Cheaper 更便宜 inthemorning 在早上 atnight 夜里 urgent 紧急的 downtown市中心Hour 小时 difference不同、差别 o’clock钟PHRASESONTHEJOBThere’satimedifferenceof6hours. I’dbettermakethecallintheevening时差6小时。 我最好晚上打。That’sgreat Isitthecorrecttime? It’s5:50bymywatch.太棒了。 时间准吗？ 我的表是5点50分。LISTENTOTHEGUESTListentothetalkbetweentheguestandthestaffandthendecidewhetherthestatementsarerightorwrong.It’s2:35intheafternoon Yes/No.TheguestwantstomakeacalltoPoland Yes/NoThespecialnightratesstartfrom9:00pm Yes/NoThetimedifferenceis3hours Yes/No.TALINGTOTHEGUESTGuest: Excuseme.Whattimeisitnow?Staff : It’s2:25bymywatch;Guest: Isitthecorrecttime?Staff : Yes,Ithinkso .Guest: YouuseBeijingTimehere,don’tyou?Staff : Yes,wedoGuest: DoyouknowwhattimeitisnowinHolland?Staff : Iguestitisabouthalfpasteightinthemorning.Thereisatimedifferenceof6hoursGuest: Isee.Iwanttocallbackhome.ItseemsI’dbettermakethecallintheeveningStaff : Ithinksoifnothingisurgent,becausetherearespecialratesatnightafter9:00Guest: Doyoumeancheaper?Staff : YesGuest: That’sgreat.ThankyouStaff : MypleasurePROVERBSAlightheartliveslongHealthisbetterthenwealth.Amanbecomeslearnedbyaskingquestions.UNIT3： GETTINGINFORMATIONVOCABULARYCheck 检查 German 德国人 overthere 在那边 American 美国人second 秒 mean意思Wonder 奇怪 standfor代表 taxi 出租车 apartmentbuilding公寓楼PHRASESONTHEJOBWhatdoesthisstandfor? Thankyouforyourhelp. Pleasewaitasecond这代表什么？ 感谢您的帮助。 请等一会儿。I’llcheckforyou Nowonder.我给您查一下。 难怪呢！LISTENTOTHECONVERSATIONListentotheconversationandthenfillinthetablewiththeinformationaboutthelady’sfriend.NAMEROOMNUMBERNATIONALITYFIRSTNAMEFAMILYNAMETALKINGTOTHEGUESTStaff : Goodmorning,ma’am.AnythingIcandoforyou?Guest: Goodmorning.I’mheretoseemyfriend.ButIdon’tknowwhichbuildingshelivesinStaff : Doyouhaveherroomnumber?Guest: Yes,It’s408Staff : MayIknowyourfriend’sname?Guest: Sure.HernameisShelly,ShellyWilsonStaff : IssheanAmerican?Guest: No,sheisGermanStaff : Pleasewithasecond.I’llcheckforyouGuest: OKStaff : Yes,hereitis.ShelivesinRoom2408intheapartmentbuildingoverthereGuest: Whatdoes2mean?Staff : ItstandsfortheApartmentBuildingGuest: Isee.Nowonder.ThankyouforyourhelpStaff : You’rewelcome.GUESSINGRIDDLESIgoouteverydaybutIneverleavemyhome.WhatamI?Whatisitthatcancarryamessagetoanyoneinanytown?Whatisitthatwhenoncelostyoucanneverfindagain?Whatisitthatcannotburninthefireandcannotdrowninwater?UNIT4： VISITINGAGUESTVOCABULARYVisitor 客人 exit 出口 adapter 连接器 need 需要 briefease 公文包 outoforder 坏了 coupon奖券Interesting 有趣 roomkey 钥匙 tourguide 导游 FoodMall 食品街AncientCultureStreet古文化街PHRASESONTHEJOBI’mtiedupatthemoment. I’llbeoffthen.我这会儿非常忙。 到那时我就下班了。Don’tworry. Ididaskforone.别担心。 我确实要了一个。LISTENTOTHEGUESTListentotheconversationbetweentheguestandthestaffandthenanswerthefollowingquestions.Whatdoesthestaffwanttodo?Canthestaffworknow?why?Whenshouldshecomeback?Whatelsedosetheguestneed?Cantheguestgetit?TALKINGTOTHEGUESTStaff : Goodafternoon,MrsAnderson.CanIcleanyourroomnow?Guest: Couldyoupleasecomebackagain.I’mtiedupatthemoment.I’vesomevisitorsStaff : Allright,noproblem.Whendoyouneedmetocomeback?Guest: Howabout6:00.isthatallright?Staff : Sorry,I’llbeoffthen.I’llfinishworkingat5:30.butdon’tworry.Oneofmycolleagueswillcome.Guest: OKStaff : Bytheway,doyouneedanadapter?Guest: Yes,IdidaskforoneStaff : Hereyouare.I’vegotitforyouGuest: ThankyouStaff : Notatall.USINGWHATYOUHAVELEARNEDDrawahappyorsadfaceaftereachsentence.Theplaceisreallyneat.It’squitealargeroomThepoolisbeingrepairedagain?You’vedisconnectedmetwice.Icalledthreetimes,butnobodyansweredthephoneYourmannerisun-professionalIdidn’taskforthatThefoodisbetterthanathome.YoualwaysrunoutofcigarettesIt’squiteallright.I’msatified.UNIT5: DAYS&DATESVOCABULARYDate 日期 Sunday 星期日 Monday 星期一 Tuesday 星期二 Wednesday 星期三 Thursday星期四Friday,星期五 Saturday 星期六 January 一月 February 二月 March 三月 April 四月 May五月June 六月 July 七月 August 八月 September 九月 October 十月 November十一月December 十二月 Spring 春天 Summer 夏天 Autumn 秋天 Winter 冬天 Easter复活节Christmas圣诞节 Springfestival 春节LunarCalendar 阴历 GoodFriday,王蒙难日PHRASESONTHEJOBThatisnextTuesday,isn’tit? MybrotherwillgetitonNovember2nd那是下星期二对吗？ 我弟弟将于11月2日收到。PlaneshavetoflyovertheInternationalDateline HowsillyIam飞机得飞越国际日期变更线。 我真傻。LISTENTOTHEGUESTListentotheconversationbetweenthestaffandtheguestandthenanswerthefollowingquestion.Whatdayistoday?Whatisthedatetoday?HowlongdoesittakeforalettertoreachAmerica?WhatisthetimedifferencebetweenBeijingandNewYork?TALKINGTOTHEGUESTGuest: Excuseme.Whatdayistoday?Staff : TodayisTuesdayGuest: It’sOctoberthe27th,isn’tit?Staff : Yes,itisGuest: HowlongdoesittakeforalettertogettoAmerica?Staff : Aboutaweek.Guest: SoifIsendalettertoday,mybrotherwillgetitonNovember2nd.ThatisnextTuesday,isn’t?Staff : No,itwillbeNovember1stinAmerica.BecauseplaneshavetoflyovertheInternationalDateGuest: You’reright.HowsillyIam.USEWHATYOU’VELEARNEDPutthefollowingdatesintoEnglish.5月2日 8月9日 3月15日 4月1日 12月25日10月1日 7月4日 1月22日HumorBetty : Blackhensaremorecleverthanwhitehens,aren’tthey?Kelly : Howdoyouknow?Betty : Theblackhenscanlaywhiteeggs,butthewhitehenscannotlayblackones.UNIT6: MAKINGANAPPOINTMENTVOCABULARYMid-Autumn Festival 中秋节 wonderful 太棒了 music 音乐 important 重要的 entrance入口Nut 坚果 alittlebit 一点儿 pick 摘采policy 政策 celebrate 庆祝 one-daytrip一日游Traditional传统的PHRASESONTHEJOBIwonderifyouwouldliketojoinus. Ithinkso. Iwill不知您是否想和我们去。 我想是的。 我会的。,I’mgladyoulikeit. Thankyouverymuchfortellingmeallthis我很高兴您能喜欢。 非常感谢告诉我这些。LISTENTOTHEGUESTListentotheconversationanddecidewhetherthestatementsarerightorwrong.ThetripistotheSummerPalace. s/NoTherewillbemusicandfruitsattheparty s/No.Thetripwilltake2days s/No.Thetaxileavesthehotelat6:00am s/No.TALKINGTOTHEGUESTStaff : Goodmorning.Mrs.JonesGuest: Goodmorning.Staff : YouknowtheMid-AutumnFestivaliscoming.It’sanimportanttraditionalfestivalinChina.TheHotelisnoworganizingaone-daytriptotheGreatWall.Theholidaywillbecelebratedwithmusicandnutpicking.Guest: That’sagreatidea.Itwillbewonderful.Staff : Definitely,buthowshallwego?Guest: BytheHotelTaxiStaff : Whattimeshallwesetout?Guest: At5:30inthemorning.Thetaxiwillbewaitingforyouattheentrance.Pleasegettherealittlebitearlierbecausetheseatarrangementpolicyisonafirstcome,firstservebasis.Staff : Ok,Iwill.Thankyouverymuchfortellingmeallthis.Guest: I’mgladyoulikeit.UNIT7:ABOUTSIGHTSEEINGVOCABULARYPlaceofinterest旅游景点visit参观recommend推荐scenicspot观光景点just恰好babysitter保姆historicplace历史古迹capital首都Dynasty王朝travelagency旅行社either…or…或者assist帮助bytrain/bus乘火车/汽车wonder奇迹TianAnMenSquare天安门广场TheSummerPalace颐和园TheTempleofHeaven天坛MingTombs明十三陵PHRASESONTHEJOBRightaway.马上。Haveanicetime.祝您玩的愉快。It’samust.那是个必看之处。TheHousekeepingDepartmentwillarrangeitforyou.客房部会给您安排的。HowcanIfindababysitter?我怎么能找到个保姆。LISTENTOTHEGUESTListentothetalkbetweentheguestandthestaffandnamethreethingstheguestneeds.1.2.3.TALKINGTOTHEGUEST:Staff:Goodmorning,sir.AnythingIcandoforyou?Guest:Yes.MywifeandIaregoingtoBeijingtomorrow.Thisisourfirstvisit,wouldyoupleaserecommendsomeplacesworthvisiting?Staff:Ok.TherearealotofscenicspotsandhistoricplacesinBeijingsinceithasbeenthecapitalofthecountryforhundredsofyears.IthinkthePalaceMuseumisamust.It’sjustbyTianAnMenSquare.EmperorsinMingandQingDynastiesoncelivedthere.TheSummerPalace,theTempleofHeaven,theMingTombsarepointsofinterest,too.Guest:AndalsotheWall.Staff:Yes.Peoplesayit’soneofthesevenwondersoftheworld.Guest:DoyouthinkIcanseethemallinoneday?Staff:Oh,no.Youneedatleastsevendays.Guest:HowcanwegotoBeijing?Staff:YoucangoeitherbyHotelTaxiortrainorbus.Guest:CanIbookourticketsattheHotel?Staff:Sure.ThetravelAgencyisjustbehindyou.Guest:Yes,Isee.That’sgreat,bytheway…Staff:CanIassistyoufurther?Guest:HowcanIfindababysitter?Mysonisonlythreeyearsold.Wedon’twanttotakehimwithus.Staff:That’seasy.IcalltheHousekeepingDepartmentrightaway.Theycanarrangeeverythingforyou.Guest:Thankyoueversomuchindeed.Staff:You’remostwelcome.IhopeyouenjoyyourstayhereandhaveanicetimeinBeijing.Guest:Sure,wewill.Chapter3HousekeepingEnglishUNIT1:ENTERTHEROOMVACABULARYSheet床单firesprinkler灭火喷淋picture照片coathanger大衣架pillow枕头mirror镜子sofa沙发heatingcontrol加热控制icetongs冰夹chair椅子wall墙telephonebedsidetable床头桌ceilinglight顶灯luggagestand行李架swimmingbag游泳袋window窗户powersocket电源插座notepad记事簿carpet地毯curtain窗帘blanket毛痰shoebasket鞋篮matches火柴icebucket冰桶securitylatch安全门PHRASESONTHEJOBGoodmorning.早上好。Seeyoulater.再见。MayIcleanyourroom?我可以为您打扫房间吗？ShallIcomebacklater?我可以过会儿再来吗？Couldyoucomebackinanhour?我能一小时后再来吗？TALKINGTOTHEGUEST:Attend:Goodmorning,Housekeeping.Guest:Goodmorning.Attend:MayIcleanyourroom,sir?Guest:Sorry,thisisnottherightmoment.Attend:ShallIcomebacklater?Guest:Yesplease.Couldyoucomebackinanhour?Attend:ItisOk.I’llbebackinanhour.Byebye.Guest:Seeyoulater.PAIRWORKFindapartnerandplaytheroleoftheguestandtheroomattend.Speakcourteouslyandinfullsentences.Theroomattendantenterstheroom.VOCABULARYVasescalesdisposalbagshowerheadrubbishbindoorbottleopenerfacetowelsinktapashtrayhandtowelgrabbartoiletsoapdishexhaustfanbathtubshavingsocketvanityflushtoiletpaperplugglassfacialtissuesoapshowercurtainUSINGWHATYOU’VELEARNEDFillthewordsintherightplace.Wecoverthebedswitha___________Inthe___________arecooldrinks.Canyouturnoffthe____________,it’sgettingcoldhere.Ineedmyshoestobecleaned.I’llputtheminthe___________Aftercleaningtheglassesweputthemonthe___________Youcanswitchonthetelevisionwitha____________Mylampdoesnotwork.Couldyouchangethe____________forme?Doyouhavesome___________tolightmycigarette?Forthecleaningofthebathroomwehavetouse____________Idon’tknowthephonenumber.Canyoupleasegivemethe____________,sothatIcanlookitup.Che