高教版中职英语(基础模块-第3册)Unit-4《Ill-have-to-have-my-cell-phone-replaced》课件1

Unit4I'llhavetohavemycellphonereplaced.lecturer:0Unit4lecturer:0

Itisthewrongsize.Itisbroken.Itisstained.

Somecomponentsaremissing.Look&matchItisthewrongsize.ItisbrReading1Reading1AdialogueStaff:Goodmorning!HowcanIhelpyou,sir?Tim:

I'llhavetohavemycellphonereplaced.Iboughtthiscellphoneinyourshopbutthereseemstobesomethingproblemwiththebattery.Staff:What'stheproblem?Tim:Thepowerofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafullchargeforyourcellphone?Tim:Yes.Staff:Whendidyoubuythiscellphone?Tim:Iboughtit3daysagoandit'sstillunderguarantee.I'mverydisappointedatitsquality.Staff:I'msorryfortheinconveniencewehavecausedyou.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?Tim:OK.Hereyouare.Staff:We'llgetthiscellphoneexchangedforyouinnotime.Tim:Thanks.AdialogueStaff:Goodmorning!

Nameofthecustomer:Problem:somethingwrongwiththe________Timeofpurchase:solution:replacerefundotherCompleteNameofthecustomer:Problem:Structurehave/get+n.+done12I'msorryfor+n.beunderguarantee

thereseemtobe+n.Structurehave/get+n.+doneAgainStaff:Goodmorning!HowcanIhelpyou,sir?Tim:

I'llhavetohavemy______replaced.Iboughtthis______inyour___butthereseemstobesomething___withthe___.Staff:What'sthe___?Tim:The___ofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafull___foryourcellphone?Tim:Yes.AgainStaff:Goodmorning!HowAgainStaff:Goodmorning!HowcanIhelpyou,sir?Tim:

I'llhaveto___my_________.I___this______inyour___butthere___

___

___something___withthe___.Staff:What'sthe___?Tim:The___ofthecellphone___

___forawholeday.Staff:

___yousureyouhave___afull___foryourcellphone?Tim:Yes.AgainStaff:Goodmorning!HowAgainStaff:早上好！我能如何帮你？Tim:我要换了我的手机。我在你的商店买了这部手机。但是电池似乎有点问题。Staff:问题是什么？Tim:手机电池不能续航一整天。Staff:你确定你的手机充满电了吗？Tim:是的。AgainStaff:早上好！我能如何帮你？AgainStaff:Whendidyoubuythiscellphone?Tim:Iboughtit3___agoandit'sstillunder___.I'mverydisappointedatits___.Staff:I'msorryforthe___wehavecausedyou.Wouldyoupleaseshowmeyour___sothatIcantakedownsome___?Tim:OK.Hereyouare.Staff:We'llgetthiscellphoneexchangedforyouinnotime.Tim:Thanks.AgainStaff:WhendidyoubuytAgainStaff:Whendidyou___thiscellphone?Tim:I___it3___agoandit'sstillunder___.I'mverydisappointedatits___.Staff:I'msorryforthe___wehave___you.Wouldyouplease___meyour___sothatIcan___downsome___?Tim:OK.Hereyouare.Staff:We'll___thiscellphone___foryouinnotime.Tim:Thanks.AgainStaff:Whendidyou___tAgainStaff:When___you___thiscellphone?Tim:I___it3___agoandit'sstillunder___.I'mvery___atits___.Staff:I'm___forthe___wehave___you.Wouldyouplease___meyour___sothatIcan___downsome___?Tim:OK.Hereyouare.Staff:We'll___thiscellphone___foryouinnotime.Tim:Thanks.AgainStaff:When___you___tWordswordsorphrasesChinesemeaningswordsorphrasesChinesemeaningshave...replacedunderguaranteebatterydisappointedcellphonequalitymakeachargeinconviniencepowerexchangelastreceiptWordswordsorphrasesChinesemWordswordsorphrasesChinesemeaningswordsorphrasesChinesemeanings把..换了在质保期内电池失望的手机质量，品质充电不便电量交换；调换持续，续航收据WordswordsorphrasesChinesemGrammar2Grammar2Adverbial1.IattendedanEnglishcoursesothatIcouldimprovemyspeaking.2.Helookstiredandsleepybecausehestayedupverylatelastnight.3.Sincehecan'tanswerthisquestion,we'dbetterasksomeoneelse.4.Weareheretotellyouthegoodnews.5.Hegotaprizeforfindingthemostmistakes.6.Hespeakssofastthatnoonecancatchhim.7.Heworriedsothathecouldn'tsleep.8.Heisworkinghardinordertopasstheexamination.=Heisworkinghardinorderthathecanpasstheexamination.9.

It

is

such

nice

weather

that

I

would

like

to

go

to

the

beach.WordsorPhrasesforPurposeWordsorPhrasesforResultWordsorPhrasesforReasonAdverbial1.IattendedanEnglWordsorPhrasesforPurposeWordsorPhrasesforResultWordsorPhrasesforReasonsothatso...that...becausetosothatsinceinordertosuch...that...forinorderthatWordsorPhrasesforPurposeWoExercise1.Theteacherspokeloudly____thestudentscouldhearhimclearly.A.that B.such C.sothat D.inorderto2.Theydeveloptheirskills____theycandothingsbetterandbetter.A.sothat B.suchthat C.since D.inorderto3.-Iseveryoneheretoday?-No.Tomisathome____hehasgotabadcold.A.because B.sothat C.inorderthat D.to

4.____itwasdifficulttomakeherdreamcometrue,____shegaveup.A.Though;yet B.Though;but C.Because;so D.Because;/5.Runasfastyoucannow____youcancatchtheearlybus.A.sothat B.or C.because D.ifExercise1.TheteacherspokelExercise6.____wehavenomoney,wecan'tbuyit.A.What B.Since C.That D.By7.WepracticedspeakingEnglisheveryday____wecouldserveattheInternationalFair.A.if B.so C.inorderthat D.that8.Themeetingis____importantthatyoumustn'tmissit.A.very B.such C.so D.too9.Thebookwaswrittenin____easyEnglish____evenprimaryschoolstudentscouldunderstandit.A.so;that B.such;that C.too;to D.very;that10.-Youstudy____hard____you'resuretopasstheexam.-Thankyouforsayingso.A.enough;to B.as;as C.so;that D.such;thatExercise6.____wehavenomoncomprehension3comprehension3AletterDearSir,WearewritingtoinformyouthatthecamerasweorderedonJuly13arrivedunsatisfactorycondition.Afterexamination,wefoundthat5cameraswerebadlydamaged,obviouslybecauseofpoorpacking.Therefore,wecannotsellthematthenormalpriceandsuggestthatyougiveusa10%discount.Ifyoucannnotaccept,I'mafraidweshallhavetoreturnthemforreplacement.Hopeyouunderstandthatweexpectcompensationforourdamagedgoods.

Yours,CarlThomasAletterDearSir,Makingacomplaint.Discussingaprojectwithabusinesspartner.Expressinggratitude.Dealingwithcustomer'scomplaint.Ifyouwereamanager,wouldyouagreetogiveadiscounttothecustomers?whyorwhynot?Ifyouwerethemanager,whatwouldyoudotoavoidsuchinconveniencetocustomersinthefuture?OpenQuestionsSolutions:1.2.Whatistheletterfor?Problem:Reason:DiscussionMakingacomplaint.IfyouwereWriting4Writing4AletterDearSir,WearewritingtoinformyouthatthecamerasweorderedonJuly13arrivedunsatisfactorycondition.Afterexamination,wefoundthat5cameraswerebadlydamaged,obviouslybecauseofpoorpacking.Therefore,wecannotsellthematthenormalpriceandsuggestthatyougiveusa10%discount.Ifyoucannnotaccept,I'mafraidweshallhavetoreturnthemforreplacement.Hopeyouunderstandthatweexpectcompensationforourdamagedgoods.

Yours,CarlThomaspurposebackground&problemsresult&solutionAletterDearSir,purposebackgrBackground&ProblemspasttenseResult&Solution1.have/get...replaced/refunded2.give(10%)discountEndHopeyouunderstandour/myrequest.Purpose1.Iamwritingtocomplainabout.../that...2.Iamwritingtoexpressmydissatisfactionabout...3.IfeelsorrytotroubleyoubutI'mafraidIhavetomakeacomplaintabout...AnalysisBackground&ProblemspasttensoneMary在网上买了一双鞋子，但是颜色是错的。two她想买双白色的，但是卖家发了一双黑色的给她。three她想把这双黑色的鞋子换成白色的，同时希望卖家赔偿她运费（shipping）four希望卖家能理解她的要求。TaskoneMary在网上买了一双鞋子，但是颜色是错的。two她THANKYOU2017THANK2017Unit4I'llhavetohavemycellphonereplaced.lecturer:0Unit4lecturer:0

Itisthewrongsize.Itisbroken.Itisstained.

Somecomponentsaremissing.Look&matchItisthewrongsize.ItisbrReading1Reading1AdialogueStaff:Goodmorning!HowcanIhelpyou,sir?Tim:

I'llhavetohavemycellphonereplaced.Iboughtthiscellphoneinyourshopbutthereseemstobesomethingproblemwiththebattery.Staff:What'stheproblem?Tim:Thepowerofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafullchargeforyourcellphone?Tim:Yes.Staff:Whendidyoubuythiscellphone?Tim:Iboughtit3daysagoandit'sstillunderguarantee.I'mverydisappointedatitsquality.Staff:I'msorryfortheinconveniencewehavecausedyou.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?Tim:OK.Hereyouare.Staff:We'llgetthiscellphoneexchangedforyouinnotime.Tim:Thanks.AdialogueStaff:Goodmorning!

Nameofthecustomer:Problem:somethingwrongwiththe________Timeofpurchase:solution:replacerefundotherCompleteNameofthecustomer:Problem:Structurehave/get+n.+done12I'msorryfor+n.beunderguarantee

thereseemtobe+n.Structurehave/get+n.+doneAgainStaff:Goodmorning!HowcanIhelpyou,sir?Tim:

I'llhavetohavemy______replaced.Iboughtthis______inyour___butthereseemstobesomething___withthe___.Staff:What'sthe___?Tim:The___ofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafull___foryourcellphone?Tim:Yes.AgainStaff:Goodmorning!HowAgainStaff:Goodmorning!HowcanIhelpyou,sir?Tim:

I'llhaveto___my_________.I___this______inyour___butthere___

___

___something___withthe___.Staff:What'sthe___?Tim:The___ofthecellphone___

___forawholeday.Staff:

___yousureyouhave___afull___foryourcellphone?Tim:Yes.AgainStaff:Goodmorning!HowAgainStaff:早上好！我能如何帮你？Tim:我要换了我的手机。我在你的商店买了这部手机。但是电池似乎有点问题。Staff:问题是什么？Tim:手机电池不能续航一整天。Staff:你确定你的手机充满电了吗？Tim:是的。AgainStaff:早上好！我能如何帮你？AgainStaff:Whendidyoubuythiscellphone?Tim:Iboughtit3___agoandit'sstillunder___.I'mverydisappointedatits___.Staff:I'msorryforthe___wehavecausedyou.Wouldyoupleaseshowmeyour___sothatIcantakedownsome___?Tim:OK.Hereyouare.Staff:We'llgetthiscellphoneexchangedforyouinnotime.Tim:Thanks.AgainStaff:WhendidyoubuytAgainStaff:Whendidyou___thiscellphone?Tim:I___it3___agoandit'sstillunder___.I'mverydisappointedatits___.Staff:I'msorryforthe___wehave___you.Wouldyouplease___meyour___sothatIcan___downsome___?Tim:OK.Hereyouare.Staff:We'll___thiscellphone___foryouinnotime.Tim:Thanks.AgainStaff:Whendidyou___tAgainStaff:When___you___thiscellphone?Tim:I___it3___agoandit'sstillunder___.I'mvery___atits___.Staff:I'm___forthe___wehave___you.Wouldyouplease___meyour___sothatIcan___downsome___?Tim:OK.Hereyouare.Staff:We'll___thiscellphone___foryouinnotime.Tim:Thanks.AgainStaff:When___you___tWordswordsorphrasesChinesemeaningswordsorphrasesChinesemeaningshave...replacedunderguaranteebatterydisappointedcellphonequalitymakeachargeinconviniencepowerexchangelastreceiptWordswordsorphrasesChinesemWordswordsorphrasesChinesemeaningswordsorphrasesChinesemeanings把..换了在质保期内电池失望的手机质量，品质充电不便电量交换；调换持续，续航收据WordswordsorphrasesChinesemGrammar2Grammar2Adverbial1.IattendedanEnglishcoursesothatIcouldimprovemyspeaking.2.Helookstiredandsleepybecausehestayedupverylatelastnight.3.Sincehecan'tanswerthisquestion,we'dbetterasksomeoneelse.4.Weareheretotellyouthegoodnews.5.Hegotaprizeforfindingthemostmistakes.6.Hespeakssofastthatnoonecancatchhim.7.Heworriedsothathecouldn'tsleep.8.Heisworkinghardinordertopasstheexamination.=Heisworkinghardinorderthathecanpasstheexamination.9.

It

is

such

nice

weather

that

I

would

like

to

go

to

the

beach.WordsorPhrasesforPurposeWordsorPhrasesforResultWordsorPhrasesforReasonAdverbial1.IattendedanEnglWordsorPhrasesforPurposeWordsorPhrasesforResultWordsorPhrasesforReasonsothatso...that...becausetosothatsinceinordertosuch...that...forinorderthatWordsorPhrasesforPurposeWoExercise1.Theteacherspokeloudly____thestudentscouldhearhimclearly.A.that B.such C.sothat D.inorderto2.Theydeveloptheirskills____theycandothingsbetterandbetter.A.sothat B.suchthat C.since D.inorderto3.-Iseveryoneheretoday?-No.Tomisathome____hehasgotabadcold.A.because B.sothat C.inorderthat D.to

4.____itwasdifficulttomakeherdreamcometrue,____shegaveup.A.Though;yet B.Though;but C.Because;so D.Because;/5.Runasfastyoucannow____youcancatchtheearlybus.A.sothat B.or C.because D.ifExercise1.TheteacherspokelExercise6.____wehavenomoney,wecan'tbuyit.A.What B.Since C.That D.By7.WepracticedspeakingEnglisheveryday____wecouldserveattheInternationalFair.A.if B.so C.inorderthat D.that8.Themeetingis____importantthatyoumustn'tmissit.A.very B.such C.so D.too9.Thebookwaswrittenin____easyEnglish____evenprimaryschoolstudentscouldunderstandit.A.so;that B.such;that C.too;to D.very;that10.-Youstudy____hard____you'resuretopasstheexam.-Thankyouforsayingso.A.enough;to B.as;as C.so;that D.such;thatExercise6.____wehavenomoncomprehension3comprehension3AletterDearSir,WearewritingtoinformyouthatthecamerasweorderedonJuly13arrivedunsatisfactorycondition.Afterexamination,wefoundthat5cameraswerebadlydamaged,obviouslybecauseofpoorpacking.Therefore,wecannotsellthematthenormalpriceandsuggestthatyougiveusa10%discount.Ifyoucannnotaccept,I'mafraidweshallhavetoreturnthemforreplacement.Hopeyouunderstandthatweexpectcompensationforourdamagedgoods.

Yours,CarlThomasAletterDearSir,Makingacomplaint.Discussingaprojectwithabusinesspartner.Expressinggratitude.Dealingwithcustomer'scomplaint.Ify