喜来登酒店工程部工作办法(英文版)

93/57STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEFENGINEERG..M.APPROVAL:DATE:TASK:BATHREPAIRSSTANDARD:REPAIRBATHCHIPSANDSCRATCHESINAPROFESSIONALMANNER======================================================================PROCEDURE:Whenrepairingbaths,only“BathRepairKits”aretobeused.Mixandapplyaspertheinstructionsonthebacksideofthepacket.NOTE:PAINTISNOTTOBEUSEDUNDERANYCIRCUMSTANCES.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:SERVICINGAROOMAIRCONDITIONERSTANDARD:SERVICEAIRCONDITIONERASPERTHEPROCEDUREONEACHKEN-FIX-ITVISIT======================================================================PROCEDURE:Switchairconditioneronandcheckallfourlocationsontheswitch.Operatethefancorrectly(i.e.off,low,mediumandhigh).Operatethethermostatandcheckthecoolingvalveopensandcloses.Leavethermostatsetatthemidrange.Checkouterthermostatcoveristightandfreeofmarks.RemoveairfilterandreplacewithsparefromKen-Fix-Ittrolley.Removefrontcoverandcheckdrainpanisclearanddrainisoperatingfreeofrestrictions.Checkinsulationisfixedtocabinetsecurely.Checkforanywaterleaksfromchilledwaterflexiblelines,connectionsandvalve.Removeanydustbuildupwithawirebrushandcoatareawithrustproofingpaint.Cleananydirtbuildupfromthecoolingcoilanddrainpan.Ensuresupportbracketsaresecure.Visualcheckofwiringtoensureplugconnectionsaretightandwiringisingoodorderandoutofwater.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEFENGINEERG..M.APPROVAL:DATE:TASK:FURNITUREREPAIRSTANDARD:FURNITUREWILLBEREPAIREDTOORIGINALCONDITION.======================================================================PROCEDURE:Furniturerepairsaretobecarriedoutinaprofessionalmanneratalltimes.Itisimportantthatrepairscarriedoutarenotnoticeableandaresecure,astheyareanreceivealotofabuse.Questionablefurniturewillnotbeputbackintouse,itwillbereportedtotheChiefEngineersoadisposalnoticecanbewritten.Whenrepairsarecarriedout,ensuretherearenosplintersorburrsprotrudinganditissandedbackinpreparationforpainting.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEFENGINEERG..M.APPROVAL:DATE:TASK:PAINTREPAIRSSTANDARD:PAINTWILLBEREPAIREDSOPATCHESARENOTEVIDENTANDORIGINALCOLOURSMATCHED.======================================================================PROCEDURE:TheKen-Fix-ItcartwillcarryastockofallGuestroompaintcoloursasperthearchitecturalofcolours.Whenrepairingpaintdamagethesurfaceshouldbecutbacksoexcesslayerswillnotoccur.Ifthepaintcannotbeperfectlymatchedsorepairmarksarenotnoticeable,thewholeoftheaffectedwall,furniture,benchtops,doors,etc.aretobecutbackandrepainted.Beforerepaintingonawholewalletc.ensurethepatchhashadsufficienttimetodryaswetordamppaintwillgiveanincorrectcolourmatch.IfanentiresectionistobepaintedaMaintenanceRequestistobewrittenbytheKen-Fix-ItandgiventotheChiefEngineerorAssistantChiefEngineerforsigningandprioritisingtothehotelpainters.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEFENGINEERG..M.APPROVAL:DATE:TASK:REPORTINGOFKEN-FIX-ITWORKCOMPLETESTANDARD:ALLREPORTSTOBEHANDEDINBY1630ONADAILYBASIS.PROCEDURE:AttheendofeachdaysworktheKen-Fix-ItistoreturnallcompletedroomcheckliststotheassistantEngineersOffice.Eachcompletedsheetwillhaveadate,Ken-Fix-It’ssignatureandroomnumberclearlywrittenintheassignedspots.TheKen-Fix-Itwillmarkthemasterroomsheet,keptontheprogressboardwithacrossinsidethecirclebesidetheroomscompletedonthatdaywiththedayandmonthshownbesideit(X)1/9/352)(COMPLETEDATEROOMNO)TheroomsthathavebeenblockedbytheKen-Fix-Itforthefollowingdaywillhaveacircleputbesidetheroomnumber(i.e.o353)(BLOCKEDROOMNO)ThemasterroomsheetwillbeacomputerprintofallroomnumbersbyblockavailablefromtheAssistantChiefEngineer.Masterroomsheetswillbecompletedatleastthree(3)timesayear.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEFENGINEERG..M.APPROVAL:DATE:TASK:CARTSTOCKLEVELSASPERKEN-FIX-ITSTOCKLISTSTANDARD:MAINTAINCARTSTOCKLEVELSASPERKEN-FIX-ITSTOCKLIST.======================================================================PROCEDURE:RefertoattachedKen-Fix-ItStockList.Ken-Fix-ItStockListisminimumparlevelstobecarriedatalltimes.Thislevelistobereplenishedattheendofeachdayswork.Ifstoreslevelsarerunningdown,ensuretheyarere-orderedinthesparepartsbook.PeriodiccheckswillbemadebytheChiefEngineerorAssistant.STANDARDSANDPROCEDURESDEPARTMENT:REPAIRSANDMAINTJOBCATEGORY:HANDYMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:BOILERCLEANINGSTANDARD:BOILERFIRETUBESTOBECLEANEDATTWELVEMONTHSINTERVALSANDLEFTFREEOFALLSOOTANDCARBONS.======================================================================PROCEDURE:UnderthedirectionoftheMechanicalDepartmenttheboilerwillbestrippeddownforcleaning.Beforestartingensuretheareaiswellventilated.Overalls,breathingmasks,safetyglassesandrubberglovesaretobeusedwhilecleaningisinprogress.Obtainallofthefollowingitemsfromtheworkshopsandtaketotheboilerroom:-IbagofragsAllsafetygearBoilerbrushkitIndustrialvacuumcleanerHeavydutygarbagebagLeadlampHandcleanergelBannisterbrushandshovelCleantubesbypushingrodswithabrushontheendupanddowneachfiretube.Leavevacuuminthebottomoftheboilertovacuumupallsoot.Whentubeshavebeenbrushedputvacuumheadoverthetopofeachtoremoveanysuspendedsoot.Cleandownendplatesandturbulencerods.Accesstheflueandcleanwithabannisterbrushandvacuum.Whenboilerhasbeencleaned,cleanalltools,plantroomsandoutsideoftheboiler.Emptyvacuumintoplasticbaganddisposeoftoloadingdock.STANDARDSANDPROCEDURESDEPARTMENT:REPAIRSANDMAINTJOBCATEGORY:HANDYMANHEAD:CHIEFENGINEERG..M.APPROVAL:DATE:TASK:MACHINERYCLEANINGSTANDARD:MAINTAINMACHINERYINACLEANCONDITIONATALLTIMES.=====================================================================PROCEDURE:MachinerywillbekeptcleanbyallDepartmentsbutspecificallywillcomeundertheHandyman’sjobtocontinuouslygothroughplantroomsandcleanmachineryaspertheattachedschedule:Whencleaningmachinerywithexposedmovingparts,beforeisolatingcheckwiththeAssistantEngineeruntilequipmentandoperationistotallyfamiliar.Alwaysisolatemovingequipmentbeforecleaning.Equipmentshallbecleanedwithadampcloth,dryclothandwirebrushifnecessary.Allexcessoilandgreasedustorgeneraldirtistobecleanedoff.Ifduringcleaningwork,paintorsealsareremovedtouchupwithcolourpaintandifnecessaryundercoatwithrustprohibitor.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINTMECHANIC/HANDYMANHEAD:CHIEFENGINEERG..M.APPROVAL:DATE:TASK:TROLLEYLUBRICATIONANDREPAIRSSTANDARD:MAINTAINTROLLEYSINASAFEANDCLEANOPERATINGCONDITION.======================================================================PROCEDURE:Duetothecontinuousproblemswithinotherhotelscausedbyincorrectlubricationoftrolleysthefollowingprocedurewillbeadopted:-Oilisnottobeusedtolubricatesleevebearingontrolleywheels.Drysiliconsprayistobeappliedtotheaxleafterthewheelhasbeenremovedandaxleandsleevecleanedofalldustandordirt.Refitwheelandspintoevenlyspreadlubricantoverentireaxlecontactsurfaceandcheckfornoisetoensureenoughlubricanthasbeenapplied.Anyrepairworkcarriedoutonatrolleyistobeclearlyindicatedonthemaintenancerequestformtogetherwithtrolleynumber,toavoidcontinuousrepairtofatiguedmaterials.Whenreplacingwheels,ensuretreadsarecleanandlubricantfree.Refitsplitpins,ifused,bybendingaroundandensuringendsareflushwithaxles.SHERATONWENTWORTHSYDNEYJOBDESCRIPTIONPOSITIONTITLEKEN-FIX-ITDEPARTMENTENGINEERINGDIVISIONREPAIRSANDMAINTENANCEDATE1JUNE1989======================================================================BASICFUNCTIONRequiredtoperforminanall-aroundcapacitywithexperienceinallfacetsoftradeandcarryingoutdutiesinaresponsibleandcompetentmanner.ORGANISATIONALRELATIONSHIPReportsto:AssistantChiefEngineer.PRINCIPALDUTIESANDRESPONSIBILITIESPrimarilyresponsibleformaintainingtheGuestroomstotheQualitystandardsasdefinedintheSheratonCorporationEngineeringOperationsManualandSheratonWentworthHotelKen-Fix-Itmaintenancechecklist.======================================================================REVIEWEDBY: APPROVEDBY: COMPILEDBY:APPROVEDBY:REVISED: KEN-FIX-ITINDUCTIONCHECKLISTHOTELORIENTATION.SGSS–FOURSTANDARDS.MUSTbecompletedwithinonemonthofOrientation.CompletearecognisedFirstAidCoursewithintwomonthsofOrientation.HaveTraininginknowledgeofallstandardsfordressandpersonalappearance,groomingandGuestrelations.Possessallroundtradeskills.HaveanoperatingknowledgeoftheWorkRequestSystemandAssignmentBoard.a)KnowwhattheKen-Fix-Itprogramconsistsof.KnowhowtheKen-Fix-Itprogramoperates.Knowwhatisneededtooperatetheprogram.Knowhowtocontrolandmeasuretheprogram.NowtheendofmonthreportingprocedureforKen-Fix-It.PossessaknowledgeofthelocationofallHotelfacilitiesincluding:Bars,Restaurants,FunctionRooms,etc.Departmentsobjectives,activitiesandresponsibilitytootherdepartments.FamiliarisationwithHotelfireproceduresanduseofportablefireextinguishersandhosereels.DEPARTMENTORIENTATIONCHECKLISTIndicateifactionedIntroductionto:GeneralManager．．．．．．．．．．．．．．．．．．．．．．．．．．．．Manager．．．．．．．．．．．．．．．．．．．．．．．．．．．．Introductionto:MembersofrelevantDepartment．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．AndcloselyrelatedDepartments．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．DepartmentFamiliarisationEquipment．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Lockers．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Toilets．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Emergencyexits．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Fireextinguishers,Firehoses,fireblankets．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Photocopiers．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Staffdiningroom．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Payoffice．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Uniformroom．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Servicelifts．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Firstaidkits．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．IntroducetoDepartment’sfirstaider．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Cafébar．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Department’sFunctionsandStructure(i.e.objective,activitiesandhowrelatestoother．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．DepartmentsandoverallCompany)PositionDuties(i.e.positiondescriptionandhowpositionrelates．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．tootheractivitiesoftheDepartment)Department’sPolicies＆Proceduresbreaks,lunchhour．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．timecards,payday．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．departmentuniondelegate．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．appearance,uniform,hygiene．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．andhairstyleemergencyprocedure–Code88．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．grievanceprocedure．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．transportationaftermidnight．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．exhibitformse.g.annualleave,absentee,．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．workerscompensation．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．terminationclearanceslip．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．meeting–Q.I.P.,Safety,WeeklyDepartmentHeads．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Packagepass ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．． Unionslip ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Newssheet–SheratonWorld＆Sheratonpacific ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Signedby:DepartmentHead ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．NewEmployee ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．Date ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．File:RelevantDepartment＆PersonnelSHERATONWENTWORTHHOTEL ================================QUALITYSTANDARDSMANUAL–ENGINEERDEPARTMENT===================================TABLEOFCONTENTSIntroduction．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５２EngineeringDepartment–Overview．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５３YourpersonalAppearance＆Conduct．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５４Ｇrooming．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５４Clothing/Uniforms．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５４HoursofworkandAttendance．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５５GeneralConduct．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５５SafetyStandards．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５６WorkinGuestRooms．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５８ToolsofyourTrade．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５９WorkQuality．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．５９SheratonWentworthhotelEngineeringDepartment–QualityStandardsManual======================================================================Introduction=========TheSheratonWentworthisanInternationalHotelofveryhighstandingandisknownforitsprofessionalismandqualityofserviceworldwide.MuchofthesuccessofanyHotelisduetoitsStaffandtheSheratonWentworthisnoexception.InordertomaintainourreputationasafirstclassHotel,itisnecessarytoensureourqualitystandardsareofthehighest.Thismanualisdesignedtosetouttheguidelinesbywhichtheengineeringdepartmentworksandthepersonnelstandardsthatarerequired.Readingthismanualwillallowyoutheopportunitytobecomefamiliar,orrefreshyourself.Withthestandardsthatweexpectofyouandhopefullyanswermanyquestionsyoumayhave.Theengineerdepartmentisanimportantdepartmentwithinanyhotelandwe,inthisdepartment,shouldreadilyandconstantlyrecognizethenecessityforworktobeperformedofthehigheststandard.Workthatiscarriedoutbelowstandardwilldirectlyorindirectlyaffectguestserviceortheproductthatwehavetosell.Badworkmanshipinguestroomsorpublicareasisreadilyidentifiedbyguestsandadverselyflavoursguestsopinionsofourestablishment.Poorworkmanshipcanalsoleadtoanunsafeconditionofequipment,fixturesandfittings.TheSheratonCorporationisbothlegallyandalsomorallyresponsibleofthepromisesandEmployeesafetywhenwithintheconfinesofthepremisesandthisissomethingthatshouldneverbeforgotten.DEPARTMENTSTRUCTURECHIEFENGINEERASSISTANTCHIEFENGINEERMAINTENANCEENGINEERPLANTENGINEERELECTRICIAN/CARPENTER/FITTER/PAINTER/PLUMBER/HANDYMANKEN-FIX-ITTHEENGINEERINGDEPARTMENT,INSHORT,ISRESPONSIBLEFORTHEMAINTENANCEANDPHYSICALUPKEEPOFTHEHOTEL.ONLYBYANEFFECTIVEMAINTENANCEPROGRAMMECANTHEHOTELEXPECTTORETAINITS“FIVESTAR”LOOK.SheratonWentworthHotelEngineeringDepartment–QualityStandardsManual.======================================================================YourPersonalAppearance＆Conduct.==============================Clothing/Uniforms.==============Duetothenatureofsomeofthework,itisacceptedthatanimmaculateappearancecannotalwaysbemaintained.Thisisanacceptedfact,butevenso,thefollowingrulesshouldbeobservedInyourattire.-UniformsaresuppliedandlaunderedbytheHotel.Safetyshoesshouldbewornatalltimes.Uniformsshouldnotberemovedfromthepremises.Namebadgesshouldbewornatalltimes.TheUniformshouldbebuttonedtosecondbuttonfromthetop.ChangeorensureyouruniformiscleanifattendingtoworkinGuestorpublicareas.Grooming=======Theruletoobserveinthisrespectisquitesimpleandstraightforward．．．．．Engineeryouarecleanshavenandwellgroomed.HourofWorkandAttendance===