旅游饭店服务技能大赛服务英语题库

旅游饭店服务技能大赛服务英语题库（分工种考核）前厅服务（一）中译英现在我得问您一些问题来完成预定。（Now,I’dliketoaskyousomequestionstomakethereservation.）我们恭候您的光临，祝您旅途愉快，布莱恩先生。（Welookforwardtoservingyou.Haveanicetrip,Mr.Bryan.）您的预定已经确认。还有什么可以为您效劳的吗？(Yourreservationisconfirmed.IsthereanythingelseIcandoforyou？)我们提供免费的机场迎送服务。（Weofferfreetransportationtoandfromtheairport.）我需要知道酒店的确切位置。（Ineedtoknowwhereaboutthehotelis.）能告诉我，酒店里有哪些设施吗？（Couldyoutellmesomethingaboutthefacilitiesofthehotel？）我为您修改了您的预定。（I’vechangedyourreservationforyou.）我们可能忽略了一些地方。（Wemighthaveoverlookedsomepoints.）请您填写一下入住登记表，我给您准备房卡。（Pleasefillinthisregistrationcard,whileIprepareyourkeycard.）我是5053房的布莱恩先生。我要订一部明天的车。（ThisisMr.Bryan,Room5053.Iwanttoorderataxifortomorrow.）能出示你的护照和信用卡吗？我们需要登记资料。（MayIhaveyourpassportandcreditcard,please?Weneedthemforregistration.）您真是太好了，不过我们是不收小费的。还是一样谢谢您。（It’sveryniceofyou,butI’mafraidwedon’taccepttips.Thankyouallthesame.）我们提供国际直拨和国内直拨的服务。（WeofferIDDandDDDservice,sir.）布莱恩先生，这是您的账单，总计1500元人民币。您要核对一下吗？（Mr.Bryan，hereisyourbill.Ittotals1500RMB.Wouldyouliketocheckit?）如果您在下午6点以后退房，就需要多付一天的房费。（Ifyoucheckoutafter6pm,you’llhavetopaythefullrate.）我们能为您做的实在太有限了。（Whatwecandoforyouistoolimited.）布莱恩先生，很抱歉听到这样的事情。请问出了什么问题呢？（I’msorrytohearthat,Mr.Bryan.MayIknowwhatiswrong?）“L”表示洗衣费，而“R”表示客房送餐。（“L”standsforlaundry,and“R”MeansRoomService.）您是想安排全天还是按距离来包车。（Wouldyouliketoorderitondayplanordistanceplan?）您来拿手提袋的时候请出示取物牌。（You’reexpectedtoproducethetagwhenyoucollectyourhandbag.）（二）英译中Youknowitisthepeakseasonnow,Mr.Bryan.Fornon-guaranteedbooking,wecanonlyholdtheroomuntil6pm.（您知道，现在是旺季，布莱恩先生。我们酒店对非担保预订只能保留到下午6点。）I’dliketoextendmyreservationforonemorenight.（我想将预定再延长一晚。）Onesuitcaseandonehandbag.So,alltheluggageishere.Isthereanythingvaluableorbreakableintheluggage?（一个旅行箱，一个手提袋。那么所有的行李都齐了。行李箱里没有贵重或易碎物品吧？）WehavemassageserviceintheSpa.Youcanrelaxyourselfthere.（我们在桑拿房里有按摩服务，您在那里可以放松一下。）WehaveverygoodRoomService.Icancontactthemforyou,oryoumanydial“8”toorder.Therearealsosomedrinksandsnacksinthemini-bar.（我们有很好的送餐服务。我可以帮您联系，或者您也可以拨打“8”来订餐。迷你吧里面也有一些饮料和零食。）I’mafraidallking-sizebedarefull.wouldyoumindatwin-bedinstead?（恐怕我们所有的大床房都满客了。用双床房代替可以吗？）Theroomkeycardisvalidby12:00o’clockofyourdeparturedate.（房卡的有效使用时段设为在您离店日期的中午12点。）Whatsizeofconferenceroomdoyouhaveinmind?（您想要订多大的会议室呢？）Ifyouthinkthereisanyerrorinyourbill,wecancheckitforyou.（如果您认为账目有错误，我们可以为您核对一下。）Shallwearrangepick-upserviceforyou,Mr.Bryan?（布莱恩先生，请问您需要我们安排接送吗？）You’llbestayinginroom216onthesecondfloor.（您的房间是二楼的216号房。）IhaveanappointmenttoseeyourFrontOfficeManageratmiddayonMonday.（我周一中午约了你们的前台经理见面。）Howlongdoesittaketogettothemuseumfromthehotel？(从酒店到博物馆需要多长时间呢？)Iamnothereonholiday,I’mheretowork.(我不是来这里度假的，而是来工作的。)Wehaveacomprehensivehealthcenterwithsauna.(我们有一个功能齐全的桑拿健身中心。)I’mafraidtherearenospecialfacilitiesfordisabledguests.(恐怕我们没有供残疾客人用的专用设施。)ThecountrycodesarelistedintheServicesDirectoryinyourroom.(国家代号列表在您房间里的服务指南上。)I’vealreadytriedtwice,butthereisstillnoresponsefromthebankterminal.(我试了两次了，银行终端那边还是没用反应。)Thepreviousguestcheckedoutlateandyoudemandimmediateaccesstoyourroom.Sothehousekeeperdidn’thavetimetomakeuptheroom.(上一位住客退房迟了，您又要求马上入住，所以服务员还没有时间来整理房间。)I’llcheckitwiththedepartmentconcerned.Wouldyoumindwaitingforaminute?(我去跟有关的部门核对一下，您介意等一会儿吗？)情景对话1.Mr.Bellowsismakingareservationoverthephone.Howdoyouintroducethedifferenttypesandstylesofroomsinthehotel?(Whatkindofroomwouldyoulike,Mr.Bellows?Wehavesinglerooms,doublerooms,suitesanddeluxesuitesinJapanese,British，Roman,Frenchandpresidentialstyles.)2.Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?(Sir,hereisyourregistrationform,pleasecheckyourinformation,ifeverythingisright,pleasesignyournamehere.)3. Whentheguestwantstobookastandardroominyourhotel,butyouarenotsurewhetheryouhavearoom,whatshouldyousayasareservationassistant?(Sir,pleasewaitaminute,I’llcheckifwehavearoomavailableforyou.)4. Howdoyourespondifaguestcomplainsthatthereisanoiseinhisroom?(I’msorrytohearthat,sir.I’lltrytoarrangeanotherquietroomforyourightaway.)5. Howdoyouinformtheguestofthearrivalofhisvisitor?(AcertainMr.Zhangwantstoseeyou,sir.Heisnowwaitinginthelobby.)6.You’vehelpedtheguestcheckinattheFrontDesk.Andnowtellhimtofollowthebellboytohisroom.(Ifyouareready,thebellboywillshowyouuptoyourroom.)7.Howdoyouaskforaguest’spersonalinformationpolitely?(Excuseme.MayIhaveyourname,addressandyourtelephonenumber?)8.Howdoyougreetthechecking-inguestsattheFrontDesk?(Goodmorning.WelcometotheHotel.Doyouhaveareservation?)9.Theguestwantstoknowifhecanmakeadirectdialinternationalcallfromhisroom.Whatwouldyousaytohim?(Yes,sir.Youcanmakeadirect-dialinternationalcallfromyourroom.Pleasedial9first,andthenthecountrycode,theareacodeandfinallythetelephonenumber.)10.Whatwillyousayifthereisnoroomavailablefortheguestwhoiscallingtomakeareservation?(I’msorry,sir,butwearefullybooked.ShallIputyouonthewaitinglist?Wewillcontactyouifthereisacancellation.)二、客房服务中译英客房服务，可以进来吗？（Housekeeping,MayIcomein?）女士、先生，晚上好！现在可以为您开夜床吗？（Goodevening,madamandsir.

MayIdotheturndown

serviceforyounow?）对不起，打扰您了，先生。(I’msorrytodisturbyou,sir.)先生/女士，您希望我们什么时候再来？(Whattimewouldyoulikeustocomeback,sir/madam？夫人，我可以整理一下您床上的东西吗？(MayItidyupthethingsonyourbed，madam?)先生/女士，请问有没有要洗的衣服？（Doyouhaveanylaundry,sir/madam?）我们提供快洗服务，加收50%的加急费。（Wehaveexpressserviceata50%extracharge.）您是要快洗服务还是当日取？（Doyoupreferyourlaundrybyexpressserviceorreturnedonsame-day?）客房里有小冰箱/保险箱。（Thereisaminibar/asafeinyourroom.）这个房间是海景房/山景房。（Theroomenjoystheocean/seaview/theviewofthehills.）每间客房都有电热水壶。(Weprovideanelectrickettletoeveryguestroom.)如果有问题，随时找我们。(Ifyouhaveanyquestions,pleasedon’thesitatetoletusknow.)中餐厅的营业时间是上午7点到晚上11点。（TheChineseRestaurantopensfrom7amto11pm.//Thebusiness/openinghoursfortheChineseRestaurantarefrom7amto11pm.）我马上把转换插头拿来。（I’llbringtheadaptorrightaway.）马桶水箱里没有水了。(Thereisnowaterinthetoilettank.)空调的噪音太大了。(Theairconditionerismakingabignoise.)我们能找人修理。(Wecanhaveitfixed/repaired.)在房间上网是免费的。（It’sfreetouseinternetintheroom.）我教您一下怎么使用酒店的WIFI。（LetmeshowyouhowtohowtousethehotelWIFI.）对不起，能不能再说一遍?(Sorry,butcouldyousayitagain?)英译中Ineedonemorepillow,please.（我需要加个枕头。）Theair-conditionerdoesn’twork.（空调坏了。）Thewatertapwasdrippingallnightlong.（水龙头一晚上都在滴水。）TheTVsetinmyroomdoesn’tgiveclearpicture.（我房间的电视图象不清楚。）Thereseemstobe

somethingwrongwiththetoilet．（抽水马桶好像出了点毛病。）Couldyoudry-cleanthedressforme?（这条裙子可以干洗吗？）WhencanIhavemylaundryback?（我何时能取回洗的衣服呢？）I’dlikethissweaterwashedbyhandincoldwater.(这件毛衣要用冷水手洗。)Doyouhaveasafeintheroom?Whereisit？（客房里有保险箱吗？在哪？）Sorrytohavecausedyousomuchtrouble.（很抱歉给您带来这么多麻烦。）Localcallsmadefromthehotelroomarefree,right?（在客房里打市内电话是免费的，对吗？）WhenaretheopeninghoursfortheRestaurantinthishotel?（你们酒店餐厅的营业时间是几点到几点呢？）CouldyoushowmehowIcangettothenearestsupermarket?(去最近的超市怎么走？)Isitpossibletorentabikehere？（酒店有自行车出租吗？）Howlongdoesittaketofixit?（要多久才能弄好呢？）Iwouldliketohaveanadaptor.（我想要一个转换插头。）Iwouldliketohavearoomservice.（我想要客房送餐服务。）Myroomhasn’tbeenmadeupyet.It’salready12:00.（我的房间现在还没打扫，已经12点了。）HowdoIaccesstheinternetonmyphoneinthisroom?(客房里如何用手机上网？)We'reexpectingsomefriends.Couldyou

comebacklater?（我们在等朋友，请你稍后再来吧。）情景问答1.Iftheguestwantstomakeaninternationalcall,howwouldyoutellhim?(Dial9(orothernumber)firstandthenyourcountrycode,citycodeandthenumberyouwant.)Iftheguestcomestoyouandsayshe/shecannotopenthedoor,whatwouldyoudo?(Iwouldgowithhimtohisroomtohaveacheck.Andhavehiskeychangedifnecessary)Whentheguestasksyoutotakeherclothesforlaundrybyphone,whatwouldyousay?(IwillpickupyourlaundrysoonandmayIhaveyourroomnumber?)Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?(I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.)Whentheguestcallsthehousekeepingservicecenter,andwantsanextrapillow,whatwouldyousay?(Wewillsendonetoyouimmediately,andmayIhaveyourroomnumber?)Iftheguestcallsthehousekeepingservicecenter,andsayshe/sheisverycold,howwouldyoudo?(I’lltelltheguestthereisablanketorquiltinthecloset,orI’llsendhim/heranextrablanketorquilt.)Whenyouaregoingtomaketurn-downservicefortheguest,buttheguestisworking,whatwouldyoudo?(Iwouldasktheguestifitisoktodonow,ifnot,whenitwillbeconvenient.)Iftheguestcallstheservicecenterandsaysthebulbinhisroomisbroken,whatwouldyoudo?(I’llapologizetotheguestandtellhim/hertheelectricianwillbetheresoon.)Howwouldyouintroduceyourguestroomtotheguest?(Iwouldtelltheguestabouttheequipment,theviews,theserviceguide,andsecurityoftheguestroom)Iftheguestcomestotellyouthathisroomissmokyandhewantstochangeit.Butyoudonothaveanotherroomavailable.Whatwouldyoudotosolvetheproblem?(Iwouldfirstapologizeforitandexplainthesituationtohimandhelphimgetridofthesmellbyopeningthewindowandcleaningtheair.)三、餐厅服务中译英一共有几位用餐呢？（Howmanypeoplearethereinyourparty?）女士，您想订什么时间的餐位呢?（Whattimewouldyoulikeyourtable，madam?

）先生，这个餐桌的位置可以吗？（Willthistablebeallrightforyou,sir?）先生/女士，抱歉让您等这么久。（Sorrytohavekeptyouwaiting,sir/madam.）先生，您的桌子已经准备好了。请随我来。（Yourtableisready,sir.Comewithme,please.）这是菜单。服务员马上就来。（Hereisthemenu.Thewaitresswillbewithyouinamoment.）您现在点菜吗？（MayItakeyourordernow?）先生，点菜前想喝点什么吗？(Wouldyoucareforadrinkbeforeyouorder,sir?)本店的素菜非常可口。（Weserveexcellentvegetarianfoodinourrestaurant.）红烧鱼是本餐厅的特色菜。（Sweetandsourfishisthespecialtyofthisrestaurant.）烤鸡是本地最有名的菜肴之一。（RoastChickenisoneofthemostfamousdishesofthisarea.）这道菜色、香、味俱全。（Thedishlooksgood,smellsgoodandtastesgood.）清蒸鸡最好趁热吃。（Thesteamedchickenisbestwhilehot.）您用筷子还是刀叉?（Wouldyoulikechopsticksorknifeandfork?）本地啤酒的口感相当好。想尝尝吗？（Thelocalbeertastesverygood.Wouldyouliketohaveatry？）先生，你点的菜需要10分钟准备。（Yourorderwillbereadyin10minutes,sir.）这是餐厅奉送的。（Itisacomplimentarydish./Itisonthehouse.）对不起。我马上去给你催一下你的菜。（I’msorry.ButI’llgotorushyourorderrightnow）您是用信用卡还是现金结算？（Willyoupaybycreditcardorincash?）女士，对此造成的不便，我们非常抱歉。（Weareverysorryforanyinconveniencecaused,madam.）英译中Iwantatablewithaviewofthegarden.（我想要张能看见花园的桌子。）Whatkindoffooddoyouserveinyourrestaurant?（你们都有些什么菜？）What’syourHouseSpecialty?（你们的招牌菜是什么？）What’syourrecommendationforus?（您给我们推荐什么菜？）Howlongdoesittaketogettotheairportfromhere?（从这里到机场要多长时间？）CouldyougiveusabriefdescriptionofChinesefood?（能不能为我们简单介绍一下中国菜？）Howlongdoyouthinkwewillhavetowait?(我们要等多久？)DoyouhaveanEnglishmenuthatIcanuse?（有英文菜单吗？）I’mvegetarian.Idon’teatmeat.（我是素食者，我不吃肉。）Couldyourecommendsomevegetables?（有什么蔬菜推荐吗？）Canwetastesomethingoflocalflavor?（有什么本地风味菜吗？）Thechickenissweetandspicy.（鸡又甜又辣）Thebeefisterrificandtheserviceisgood.（牛肉棒极了,服务也很周到。）ThefriedChinesenoodleisjustwonderful.Howdoyoumakeit?（炒面真好吃。怎么做的？）Mydishiscold.Canyouheatitupforme?（菜是凉的，可以热一热吗？）Passme

the

saltandpepper,please.（请把盐和胡椒递给我。）Waiter,thisisn’twhatIordered.（服务员，这个菜不是我点的。）CanIhaveaglassoficewater,please?（有冰水吗？）CanIput

iton

myaccount?（可以记在我的酒店账单内吗？）Thebilldoesn’tlookrighttome.Howmuchdoesitcometo?（账单好像有错。总共要多少钱？）情景对话Youarethewaiter/waitress,andyouwanttheguesttosignthebill,whatshouldyousay?(Wouldyoupleasesignthebill,sir/madam?