职场通用英语- 习题答案（于海霞） Unit 10 - 答案

Unit10Listening&SpeakingLLead-in.C2.B3.A4.E5.D.ListeningComprehension(1)satisfied(2)instructions(3)upset(4)contact(5)fixLanguageinUseTmhavingproblemsaswellasarebusyThanksforrightaway{possibleanswers)(1)crisismanagement(2)timemanagement(3)after-salesservicefeedbackservice(5)helptobeatcompetitors(6)helpstoreceivefeedbackpatient(8)responsibleIII.SpeakingA.HowcanIhelpyouI'mcallingaboutourlatestorder.WaitforasecIwillinformyounomatterwhetherornotIcandealwithitTmlookingforwardtoyourreply(possibleanswers)PmcallingabouttheinstallationproblemTheordernumberis1234567Yes,butIstillcan1tfigureitoutTmlookingforwardtoyourreplyReadingLanguageinUseThankyoufordoingmesuchagreatfavordon'tscrewitupthistimeweshouldremaintruetoouroriginalaspirationandkeepourmissionfirmlyinmindresolvingcustomercomplaintsinreturnforhishelpExercisesA.1.A2.B3.B4.A5.CToproperlyandefficientlyaddresscustomercomplaints.Listen,Apologize,Solvetheproblem,Thankthecustomer.Internet,socialmedialikefacebook,twitter,forum,everysiteonline.Yourpatientattitudeandfast-responseabilitytothecomplaints.Becauseyoucanbringbackmorepositiveattentionandfeedbackfromregularcustomers,whichinreturncanbringmorenew-comers.Besides,plaint4.utilize5.examined6.sensitive7.overlook8.satisfactory9.warranty10.reputationTheStoryofChinaLanguageinUsesparenoefforttoprotectourenvironmentinsteadofplayinggamealldaySoonerorlaterTosumupAslongasyou'rehappyExercisesl.D2.13.F4.G5.H6.A7.B8.C9.J10.El.B2.B3.A4.B5.AGrammar强调结构：A2.D3.B4.C5.C1.that2.It3.What4.that5.do倒装句：.C2.D3.A4.B5.DOnlyatastadiuminBeijingwillyouseesomanyseats.Onlythendidhebecomeawareofthedangersofthejungle.Notuntil12o'clockdidhegotobedlastnight.NeverhaveIseensuchwonderfulpicturesinmylife.HardlyhadIgottoAmsterdamwhenitbegantosnow.省略句：A2.A3.A4.B5.AIt'sapityyoucan'toperateacomputer.Tomlookedaroundasifinsearchofsomething.Whenintrouble,Ialwaysturntoherforhelp.Mymomhastroublesleepingforseveraldays.TilgiveyouallIhave.WritingA.l.T2.F3.F(forreference)Dearmanager,IwritethislettertoyoutomakesomecomplaintsaboutthecomputerIboughtinyourstoreyesterdayafternoon.There'ssomethingwrongwithit.Thatmakesmeextremelyunhappy.ThecomputercannotbeproperlyshutdownwhenIgotitbacktotheoffice.WhenIclicktheshutdownbutton,itseemsthatthemachinegivesnoresponse.AndI'msoannoyedwithit.It'sobviousthatyoudidn'tcarefullyexaminethemachinebeforeyousoldit.Ithinkyourstoreshouldtakefullresponsibilityforselling