餐厅服务常用英语

餐厅服务惯用英语旅游管理专业王敏MinlyWang餐厅服务常用英语第1页1情境1客人进入餐厅（已预订）引领客人就坐（吸烟区）请客人就坐为客人点菜（介绍特色）为客人上菜为客人餐间服务为客人结账（用信用卡）向客人道别餐厅服务常用英语第2页客人进入餐厅Goodafternoon,Sir(Miss\Madam),howmanyofyou?Hello,doyouhaveareservation?

Whatwouldyouprefer,somkingornon-smokingarea?Goodmoring.Towpeople.Yes.Windowseat.Smokingarea,thankyou.餐厅服务常用英语第3页Pleasewaitaminute.Yourtablewillbereadysoon.Thiswayplease.(Pleasefollowme)Sir(Madam),isthistableOKforyou?引领客人就坐OK.Pleasequickly.OK.It’snice.Thankyou.餐厅服务常用英语第4页Pleasehaveaseat.

Whatkindofteadoyouwant?WehaveLongjing,herbaltea花草茶,Oolongteaandblacktea.Thisisourmenu.(Pleasehavealookatourmenufrist.)请客人就坐Blacktea.Please.Thanks.Letmesee.餐厅服务常用英语第5页为客人点菜

ExcusemeSir/Madam,mayIhaveyourordernow?Yes,Sir.DoyoulikeChinesefood?OurrestaurantprovidesShanghaicuisine(Beijingcuisine,Sichuancuisine,Cantonesecuisine粤菜,anddishescookedincountrysidestyle)Yes.Couldyourecommendussomething?餐厅服务常用英语第6页OurspecialtiesareSichuanCuisine,wouldyouliketohaveatry?Ifyoulikespicefood,wehaveShreddedPorkwithSpicy香辣Garlic蒜Sauce酱,SpicyFriedChicken.Yes.ItakeSpicyFriedChicken.为客人点菜Couldyourecommendsomethingspecial?餐厅服务常用英语第7页FriedYellowCroaker炸黄花鱼inSquirrelShapelookslikeasquirrel松鼠.Ittastessweetandsour,anditiscrispyoutsideandtenderinside.Anythingelse?That’sagoodidea.为客人点菜餐厅服务常用英语第8页

Wouldyoulikesomesoup?WehaveFishHeadSoup,ChickenSoup,DuckSoup,EggSoup.Excuseme,doyouwantanythingelseforyourdinner(breakfast/lunch)?为客人点菜EggSoup,please.Whatdoyouwantfordimsum?Yes.Doyouhavedimsum点心?餐厅服务常用英语第9页为客人点菜WehaveSmallSteamedBun蒸小笼包,SpringRolls,GlutinousRiceDumplinginSweetRiceWine,ShrimpWonton虾仁儿馄饨.WewillorderShrimpWonton,please.餐厅服务常用英语第10页OK,Yourorderis…Whatdrinkdoyoulike,wehaveMaotai,WuLiangYe,ShuiJingFang,ShaoxingRiceWine,beer,fruitjuice…Whichonedoyoulike?为客人点菜Beer,Towbottles,please.That‘senough/Theseallright.Thankyou.餐厅服务常用英语第11页Wouldyouliketousechopsticksorknifeandfork?为客人点菜Weusechopsticks,please.餐厅服务常用英语第12页为客人上菜This

isyourdrink.Pleaseenjoy.Wouldyoulikesomeice?Yes,thanks.Thisisyourcolddish,pleaseenjoy.MayIservehotdishesforyounow?OK,please.餐厅服务常用英语第13页Sorrytokeepyouwaiting.Thisdishis…为客人上菜Thanks.Sir(Madam).Hereareallyouordered.Pleaseenjoy.餐厅服务常用英语第14页为客人餐间服务Howdoyoulikethefood?Yes,theyarealldelicious.MayIcollecttheuseddishes?Andthisdishfreefromourrestaurantforyou.Hopeyoulikeit.Thanks.Youarewelcom.餐厅服务常用英语第15页为客人结账CanIhelpyou?/whatcanIdoforyou?Sir,thisisyourbill.

Howwouldyouliketopayforyourbill,bycreditcardorbycash?Pleasesignhere.Iwillpaythebill.Creditcard.餐厅服务常用英语第16页Hopeyouhadanicedinner.Thanks.Hopeyouvisitusagain.向客人道别HopeyouhaveagoodtimeduringtheWorldExposition世博会.Thankyou.Bye.Iwillenjoy,thanks.餐厅服务常用英语第17页情境2客人进入餐厅（未预定）引领客人就坐请客人就坐（桌面未整理）为客人点菜为客人上菜（需等候）为客人餐间服务（餐肴味道有问题）为客人结账（付现金、需找零）向客人道别餐厅服务常用英语第18页客人进入餐厅（未预定）GoodEvening,Sir(Miss\Madam),howmanyofyou?Doyouhaveareservation?Wewillarrangeforyou.Whatwouldyouprefer,somkingornon-smokingarea?GoodEvening.Oneman.Iamafraidnot.NoSmokingarea,thankyou.餐厅服务常用英语第19页引领客人就坐Pleasewaitaminute.Yourtablewillbereadysoon.Sorrytokeepyouwaitingforsolong.Pleasefollowme.OK.餐厅服务常用英语第20页

Pleasehaveaseat.Whatkindofteadoyouwant?WehaveLongjing,herbaltea,Oolongteaandblacktea.Pleasehavealookatourmenufirst.

请客人就坐Longjingtea.Please.Thanks.餐厅服务常用英语第21页

为客人点菜

ExcusemeSir/Ma’am,mayIhaveyourordernow?Sure.IwanttoorderRoastedDuck,TomatoandEggSoupandabowlofSteamedRice.Excuseme,RoastedDuckwillabout40miuntes,isitok?Thewholeduckmaybetoomuch.MayIsuggestahalf?Thankyou.Youaresokind.餐厅服务常用英语第22页Wouldyoulikesomedessert?Wehavecheesecake,icecream,chocolatepuddingandjelly果冻.

为客人点菜chocolatepudding.Whatdrinkdoyoulike,wehaveredwine,whitewine,bothwithsweetflavorornot.Doyouhavesoftdrink?Certainly,wehaveFreshWater-melonjuice,Applejuice,Orangejuice.Orangejuice.Thanks.餐厅服务常用英语第23页OK,Yourorderis…Wouldyouliketousechopsticksorknifeandfork?为客人点菜Kinfeandfork,please.餐厅服务常用英语第24页为客人上菜（需等候）Sorrytokeepyouwaiting.ThisdishisRoastedDuck.Hereareallyouordered.

Pleaseenjoyyourdinner.Thanks.Iamverysorry.Ijusttalktothechef.Yourdishwillbereadysoon.Excuseme,waitress.Pleasequickly.Iwillgobyplane.餐厅服务常用英语第25页为客人餐间服务（餐肴味道有问题）Excuseme,waitress.What‘sthematter,Madam?Iamawfullysorry,Iwillchangeoneforyourightnow.Thesoupistoosalty.Thanks.餐厅服务常用英语第26页为客人餐间服务（餐肴味道有问题）Doyouwantsomethingelsewhenyouarewaiting,asalittlepresentfromourrestaurant？Thanks.Hereisfreefruitfromourrestaurantforyou.Pleaseenjoyit.餐厅服务常用英语第27页为客人结账（付现金、需找零）CanIhelpyou?/whatcanIdoforyou?Sir,thisisyourbill.

Howwouldyouliketopayforyourbill,bycreditcardorbycash?Iwillpaythebill.Cash.Excuseme,waitress.餐厅服务常用英语第28页为客人结账（付现金、需找零）Thetotal380RMB.Thankyou.Takeyou400RMB.Pleasewaitaminute.Ma’am.Thisisyourchangeandreceipt.Thanks,butwedon’ttaketipshere.Thisiswhatweshoulddo.20RMBisyourtip.Thankyouforyourgoodservice.餐厅服务常用英语第29页向客人道别Goodbye.Welookforwardtoseeingyouagain.EnjoyyourstayinShanghai.Hopeyouhadanicedinner.Thankyouforyourcooperation.Hopeyouprovidegoodsuggestionsforourrestaurant.Yourserviceisnice.Iwillcomeagain.Iwill,thanks.Goodbye.餐厅服务常用英语第30页情境3客人进入餐厅引领客人就坐请客人就坐为客人点菜(并要求附带客房服务)为客人上菜为客人餐间服务(需要分餐服务)为客人结账（酒店住客签单）向客人道别餐厅服务常用英语第31页客人进入餐厅Goodmorning,Miss,howmanyofyou?Doyouhaveareservation?Goodmorning.Threepeople.Yes.PrivateRoom雅间.餐厅服务常用英语第32页Pleasehaveaseat.Whatkindofteadoyouwant?Ofcourse.Howmanydoyouneed?

请客人就坐Wearenotusedtodrinkingtea.Doyouhavemineralwater?Three,please.餐厅服务常用英语第33页Pleasehavealookatourmenu.I’llreturninafewminutestotakeyourorder.

ExcusemeMiss,Areyoureadytoorder?Yes.WewanttoordercolddishisSlicedBoiledChicken切片鸡,hotdishisStir-FriedShelledShrimps炒虾仁.为客人点菜(客人要求附带客房服务)餐厅服务常用英语第34页为客人点菜(客人要求附带客房服务)Wewanttoordermore.Couldyourecommendsomespecial?Yes,Miss.Wehaveaverynicevegetabletoday,SauteedSnowPeas炒雪豆withScallion青葱.Itsoundsgood.I’lltakeit.Wouldyoulikesomestaplefood主食?Towbowlsofnoodles.餐厅服务常用英语第35页为客人点菜(客人要求附带客房服务)Excuseme.WealsoneedRoomService.Certainly,Miss.Couldyoutellmeyourroomnumberandwhatyouwanttoorder?Room908,anAmericanbreakfast.Thanks.Bytheway,pleasesenditbefore10A.M.Wouldyouliketoorderanythingelse?That’senough.餐厅服务常用英语第36页OK,Yourorderis…Wouldyouliketousechopsticksorknifeandfork，wettowel/tissue?为客人点菜(客人要求附带客房服务)Onlyknifeandfork,please.餐厅服务常用英语第37页为客人上菜Excuseme.Thisisyourhotdish.It’sourrestaurant’sspecialty-Stir-FriedShelledShrimps,ittastedbetterwithvinegar.Excuseme.Thisisyourcolddishandmineralwater.Pleaseenjoyit.MayIservicehotdishforyounow?

OK.Thanks.Thanks.Ittastesdelicious.餐厅服务常用英语第38页为客人餐间服务(需要分餐服务)Bytheway.Wouldyouliketobeservedseparately?Thanks.It’sagoodidea.YourdishisallhereandtheAmericanBreakfastalsohasbeensenttoRoom908.Pleaseenjoy.餐厅服务常用英语第39页WhatcanIdoforyou?Sinceyoustayourhotel,youmaysignyourbill.Pleasegivemeyourkeycard.Iwillpaythebill.Thanks.Hereyouare.Excuseme,waitress.为客人结账（酒店住客签单）Miss,thisisyourbill.Pleasesignthebill.餐厅服务常用英语第40页为客人寻找丢失手机WhatcanIdoforyou?Excuseme,waitress.Ilostmycellphoneinherew