课件分析ahlei课程

1、9/26/2022Hospitality and Tourism Management Program1Chapter 11Human Resources 9/26/2022Hospitality and Tourism Management Program211.1What are the responsibilities of the human resources division?Assist other divisions in recruiting and selecting the most qualified job applicants Administer insuranc

2、e and other benefit programs Handle personnel-related complaints Ensure compliance with labor laws and is involved with labor union matters Administer the companys wage and salary compensation programs9/26/2022Hospitality and Tourism Management Program311.2What are the four basic rules for interview

3、ers?Do your homework before the interview.Establish the appropriate setting.Establish a rapport with the candidate.Know the job requirements.9/26/2022Hospitality and Tourism Management Program411.2What is the difference between closed-ended and open-ended questions? 9/26/2022Hospitality and Tourism

4、Management Program511.3Equal Employment Opportunity: illegal to discriminate against a job applicant based on race, color, religion, sex, national origin, age, disability, or genetic information.Affirmative Action: an active effort to hire or promote members of a protected group to e past discrimina

5、tory practices.Executive orders and court decisionsState and local lawsWhich employment laws might apply to hospitality and tourism operations?11.49/26/2022Hospitality and Tourism Management Program6What are the different types of compensation companies offer?Direct Compensation: base pay, merit pay

6、, incentive pay, bonuses, shift differentials, commissionsIndirect Compensation: insurance, vacation and sick pay, retirement savings plans, services and privilegesFactors that affect the amount and type of compensation employees might receive include: Cost of living Labor market Unions Government laws9/26/2022Hospitality and Tourism Management Program711.5The obligation of an organizations management to make decisions and take actions that