世纪英语专业知识讲座市公开课获奖课件

1、CENTURY BUSINESS ENGLISH大连理工大学出版社阅读教程（基础篇I）（第四版）世纪商务英语 主编：王洗薇第1页第1页Unit 4 Telephone Manner大连理工大学出版社第2页第2页Business Language In this unit were going to learn some tips on how to make phone calls politely in business contexts and how to cope with native speakers who speak too fast on the phone. And the

2、 practical reading materials will tell us what are yellow pages and show us how to use them. In addition to these, Context Clues(3) will be introduced to us.第3页第3页Business LanguageReading Skill FocusWords and ExpressionsPractical ReadingComprehensive Reading第4页第4页Reading Skill FocusContext Clues (3)

3、 In this unit, the Cause and Effect Relationship Clues will be discussed. Cause and Effect Relationship Clues Cause and effect are the relationship between sentences and clauses, which are“cause” and“effect”to each other. The following are some clue words for cause and effectrelationship:becausedue

4、tobecause ofsinceso / so thattherefore / therebyas a resultconsequently第5页第5页Reading Skill FocusAGuided PracticeSample 1 Susan got drenched during the rainstorm because she left her umbrella at her office. 从“because”这个表明因果关系线索能够猜出Susan 没有带伞，在雨中结果一定是“淋湿了”（drenched）。第6页第6页Reading Skill FocusSample 2 T

5、om is considered an autocratic administrator because he makes decisions without seeking the opinions of others. 由“because”引导原因状语从句表示Tom 做决定从来不问其它人意见，因此能够推断出“autocratic”意思是“独断专行”。第7页第7页Reading Skill FocusBLets Try Try to figure out the Chinese meaning of the underlined words and explain the clues. Th

6、e workers demolished the old houses so a new block could be built. 从 “so”这个表明因果关系线索能够推测出：在旧住宅区那里要建造新楼区，因此工人们“拆除了”（demolished）旧住宅区。Clue word:拆毁 demolish:_第8页第8页Reading Skill Focus2. Because we lingered too long at the restaurant, we missed the beginning of the movie. 从 “because”这个表明因果关系线索能够猜出“我们错过了电影

7、开始原因是在饭店“逗留了”（lingered）太长时间。Clue word:逗留 linger :_第9页第9页Reading Skill Focus3. The statistical figures in that report are not accurate. You should not refer to them. 从第二个句子“你不应当引用那个汇报中统计数据”，我们能够推测出这些数据也许有误，从而得出第一个句子中“accurate”词义为“准确”。Clue word:准确accurate :_第10页第10页Reading Skill Focus4. Jack is a reso

8、lute man. Once he sets up a goal, he wont give it up easily. 说Jack是一个 “resolute”人，是由于“他一旦确立目的，就不会容易放弃”，由此推断，resolute意思是“果断”。Clue word:果断 resolute:_第11页第11页Reading Skill Focus5. Travelers needed food and shelter for the night, so inns were built and markets opened. 从 “so”这个表明因果关系线索能够推测出：建造旅馆以及市场开业原因是

9、旅行者需要食物和夜晚避身之所，由此能够得出“shelter”词义为“住所或规避处”。Clue word:住所，规避处 shelter:_第12页第12页Reading Skill Focus There were so many demonstrators in the Red Square that he had to elbow his way through the crowd. that引导结果状语从句，依据主句描述“许多示威者”能够推知要想走过拥挤人群，就需要“挤过去”，因此推断“elbow”词意是“挤，挤过”。Clue word: 挤，挤过 elbow :_第13页第13页Read

10、ing Skill Focus7. Since I could not afford to purchase the original painting, I bought a replica. An inexperienced eye could not tell the difference. 从信号词since以及相关信息，能够看出生词所处上下文存在很明显因果关系。since引出从句是原因(即由于我买不起那张原画)，主句是结果。生词“replica”后一句又进一步解释了另一个原因，即没有经验人看不出来差别。依据这之间逻辑关系很容易推断：既然不是原画，那么“replica”应是一张“复制品

11、”。Clue word:复制品replica :_第14页第14页Reading Skill Focus8. He is such a shrewd businessman that he loses no money in any trade. that引导结果状语从句，假如一个商人在任何买卖中都不会赔钱，那一定是由于他很精明，由此能够推断“shrewd”意思是“精明”。Clue word:精明surrender:_第15页第15页Comprehensive ReadingText A Tips for Getting People to Slow Down Learning how to

12、communicate well on the telephone is one of the top for many students who need to use English at work. Learning the common phrases that are used on the telephone helps students know what to expect. What students often need most is practice, practice, andmore practice. prioritiespriority 重点，优先 对于诸多在工

13、作中需要使用英语学生来说，学会如何在打电话时较好地交流是一项很主要事情。学习在电话中经常使用词句能够帮助学生学会预测接下来会说什么。但是，通常学生们最需要是练习，练习，和更多练习。 第16页第16页Comprehensive ReadingHowever, practicing a in the classroom is, whilehelpful, not always the most effective way to improve telephoning skills. Telephoning skills as there are a number of obstacles that

14、 arise when telephoning that are specific to telephoning. The first and foremost difficulty is not being able to see the person you are communicating with.role-playrole-play 角色饰演requiresrequire 需要specialspecial 尤其；专门即使角色饰演练习在课堂教学中会起到一定作用，但那也并不总是最好提升电话交流技巧最好路径。 打电话需要特殊技巧，由于打电话过程中会出现一些困难是打电话时特有。第一个也是最

15、主要一个困难就是不能看见与你交流人。 第17页第17页Comprehensive ReadingThis lack of visual communication often makesstudents, who can communicate quite successfully in other situations, nervous and hinders their communicative abilities. Add to this the pace of business communication, and you have a particularly difficult

16、situation.therebythereby 因此，从而typicaltypical 典型；特有hectichectic 忙乱；兴奋缺乏面对面交流经常使那些在其它情况下本来能够较好地交流学生紧张，从而影响了他们交流能力。再加上典型商务交流快节奏，这就使你处于一个尤其困难境地。第18页第18页Comprehensive Reading One of the biggest problems is speed. Native speakers, especially business people, speak very quickly on the telephone. Here are s

17、ome practical tips to get native speakers of English to slow down! ask the person to speak slowly. When taking note of a name or important information, repeat each piece of information as the person speaks.tend totend（to）倾向于；易于Immediatelyimmediately 马上，立刻 最大一个问题就是发言速度。母语人士，尤其是商业人士在打电话时通常发言非常快。下列是一些非

18、常实用提议，能够使英语母语者语速慢下来。 立刻请求对方慢点讲。 当统计一个名字或主要信息时，跟着对方重复每一条信息。第19页第19页Comprehensive Reading This is an especially effective tool. By repeating each important piece of information or each number or letter as the speaker spells you slow him/her down. Do not say you have understood if you have not. Ask the

19、 person to repeat until you have understood.automaticallyautomatically 自动地 这是一个非常有效办法。通过重复每一条主要信息、每个数字以及每个拼写字母，你自然就会让对方语速慢下来了。 假如你还没有听懂，就不要说你听懂了。请对方重复，直到你听懂为止。第20页第20页Comprehensive Reading Remember that the other person needs to make himself/herself understood and it is in his/her interest to that y

20、ou have understood. If you ask a person to explain more than twice they will usually slow down. If the person does not slow down, begin speaking your own language!make suremake sure 确保，拟定 要记住，对方需要确保他自己说话你听懂了，并且这也是对他有利事情。假如你请对方重复两遍以上，他会自然而然地放慢语速。 假如对方语速不慢下来，就开始说你自己语言。第21页第21页Comprehensive Reading A s

21、entence or two of another language spoken quickly will remind the person that they are fortunate because THEY do not need to speak a different language to communicate. Used carefully, this exercise in the other speaker can be very effective. Just be sure to use it with colleagues and not with a boss

22、!humblinghumble 使失去威信；使谦卑 不久地讲一两句另一个语言会提醒对方他们是幸运，由于他们不需要用外语交流。假如谨慎使用，这种使对方觉得抱歉办法会非常有效。只要确保只跟同事使用这种办法，千万别跟老板用这一招。 第22页第22页Comprehensive ReadingTask 1 At the very beginning of this unit, youve learned the techniques of guessing the meaning of unfamiliar words from context clues. Read Text A and choose

23、 the most probable meaning for the following words, and explain the clues.1. effective (Para. 1, Line 6): A. helpless B. productive C. important_B 线索词however表示转折；句意为：角色饰演即使是有帮助(helpful)，但不是最effective。选项B最符合句意，即“有成效”。 Clue:第23页第23页Comprehensive Reading2. obstacle (Para. 2, Line 2): A. barrier B. adva

24、ntage C. situationA_ 线索词as引导原因从句；打电话需要特殊技巧是由于有obstacles，由此能够推断该词意思是困难或障碍。 Clue:第24页第24页3. foremost (Para. 2, Line 3): A. first B.front C. minorA_ 线索词and表示foremost和first是并列关系，因此意思相近，意思是“最先，最主要”。 Clue:Comprehensive Reading第25页第25页4. hinder (Para. 2, Line 6): A. facilitate B. improve C. get in the way

25、ofC_ 线索词thereby表示结果；缺乏面对面交流使学生感到紧张，其结果一定是对阻碍他们交流能力，由此能够推断，选项C是正确答案。 Clue:Comprehensive Reading第26页第26页5. fortunate (Para. 6, Line 2): A. upset B. lucky C. rewardedComprehensive ReadingB_ 线索词because 引导原因从句；由于他们不需要说另一个语言，因此跟那些必须说外语人比，他们应当是很幸运。Clue:第27页第27页Task 2 Choose the best answer for each of the

26、following questions according to Text A.Comprehensive Reading Learning the common phrases that are used on the telephone is helpful in that they can help students to . A. know how to make phone call in English B. understand the language better C. know how to respond D. expect what comes nextD_第28页第2

27、8页Comprehensive Reading2. The first and foremost difficulty in telephoning is A.lack of visual communication B. that you cant hear clearly on the phone C. incapability of speaking English D. incapability of understanding the common phrases A_第29页第29页Comprehensive Reading3. When you are noting down a

28、 name or important information, you should . A. write quickly B. repeat what the person are saying C. ask the person to repeat it until you finish writing D. ask the person to speak slowlyB_第30页第30页Comprehensive Reading If you havent understood the other person, you need to . A. pretend that you hav

29、e understood B. ask him/her to repeat once C. ask him/her to repeat until you have understood. D. ask someone to translate. C_第31页第31页Comprehensive Reading5. Your speaking one or two sentences of your native language will remind the other person that . A. you are not a native English speaker B. they

30、 are lucky in that they can use their native language to communicate C. they should speak your language D. you dont like to speak English B_第32页第32页Comprehensive ReadingTask 3Word Formation LearningSuffix（3）The following suffixes can be found in Text A.SuffixMeaningExamples-ity/-ty(in nouns) a state

31、 or quality 表示性质、情况、状态等productivity, activity,morality, certainty-ic(in adjectives) of, like, or connected with aparticular thing ；与相关scenic, economic,horrific, automatic-al(in adjectives) connected with与相关political, magical,verbal, coastal-er(in nouns) a person or thing that人(或物)dancer, foreignerco

32、mputer, employer第33页第33页Comprehensive Reading Now, read Text A carefully, locate the words in the text that contain one of the above-mentioned suffixes, then tell the part of speech and the meaning of each word.1. -ity/-ty (Para. 1, Line 2) (Para. 2, Line 3) (Para. 2, Line 6)priority _difficulty _2.

33、 -ic (Para. 2, Line 2) (Para. 2, Line 7)specific _hectic _ability _第34页第34页Comprehensive Reading3. -ent/-ant (Para. 2, Line 1) (Para. 3, Line 2) (Para. 3, Line 6) (Para. 3, Line 6) (Para. 3, Line 6)4. -er (Para. 3, Line 1)special _visual _typical _speaker_practical _automatically _第35页第35页Comprehens

34、ive ReadingTask 4Complete the following sentences with the correct form of the words in brackets.A good degree is a minimum for many jobs. (require)2. Office has greatly increased efficiency. (automatic)3. The of our restaurant is roasted duck. (special)4. We need to carry out some to the system. (i

35、mprove)requirement _automation _specialty _improvements _第36页第36页Comprehensive Reading5. Have you got a product of this ? (special)6. The management did not seem to consider office safety to be a . (prior)7. You need to think about comfort and when choosing walking shoes.(practical)8. If he forgot t

36、o pay his rent, his landlady would send him a . (remind)specification _priority _practicality _reminder _第37页第37页Comprehensive ReadingTask 5 Fill in the right word according to the explanation. The first letter of the word has been given. t with the result that something else happens p the thing tha

37、t you think is most important and that needs attention before anything else3. h very busy or full of activity4. p able to provide effective solutions to problemsthereby _priority _hectic _practical _第38页第38页Comprehensive Reading5. s not ordinary or usual, but different in some way and often better o

38、r more important v relating to seeing7. t having the usual features or qualities of a particular group or thing r to make someone aware of something they have forgotten or might have forgottenspecial _visual _typical _remind _第39页第39页Comprehensive ReadingText B Phone Etiquette Tips is as important i

39、n speaking over the phone as in talking to people face to face. Therefore, it is essential to know the etiquette of calling, especially in the business environment.Courtesycourtesy 礼貌 打电话时讲礼貌与面对面与人谈话时讲礼貌同样主要。因此，理解打电话礼节是非常必要，尤其是在商务环境下。 第40页第40页Comprehensive ReadingIncoming Calls Telephones should alw

40、ays be answered with a phrase like “Good morning, Customer Service Department. Carol speaking. May I help you?” In a busy department or unit, this particular phrase may be too much to say. If so, it can be shortened to a phrase that is less wordy.接电话 接电话是首先要说，“您好，这里是客户服务部。我是卡罗尔，我能为您做点儿什么？”在一个工作很繁忙部门

41、，这句话也许显得太冗长。假如是这样，那就把它缩短成简练一句话。第41页第41页Comprehensive Reading When answering, your department and your name. Speak clearly, slowly and with confidence. Always be polite. Three key phrases expressing politeness are: “Please”,“Thank you”, and“Im sorry”. Do not keep people too long. Ask the caller if sh

42、e/he would prefer to hold or leave a message on . If necessary, you may offer to call back (call within 5-10minutes).identifyidentify 确认；辨认on holdon hold 打电话时等待接电话是，先报上你部门和你名字。吐字清楚，语速放慢，语调自信。永远要有礼貌。三个表示礼貌主要短语是：“请”，“谢谢”，和“抱歉”。不要让别人拿着电话等太长时间。问一下打电话人是愿意等一会儿还是愿旨在语音信箱留言。假如有必要，你能够表示给对方回电话（在5至10分钟之内回电话）。vo

43、ice mailvoice mail 语音信箱第42页第42页Comprehensive ReadingOutgoing Calls Phone calls generally should not be made before 7:00 in the morning or after 9:30/10:00 at night. Try to avoid mealtimes. When you make a phone call, remember: Make business calls well before the close of the office hours.打电话 早上7点钱和晚

44、上9：30或10点以后不应该打电话。尽也许避免在吃饭时间打电话。当你打电话时候，你要记得：不要在快下班时候打电话，要提前打。第43页第43页Comprehensive Reading When the number you are calling is not answered quickly, wait long enough for someone to what he or she is doing. Express yourself clearly and . Be certain of the number youre , to avoid disturbing someone un

45、necessarily. If you do reach a wrong number, it is necessary to say,“Im sorry. I dialed the wrong number.”before .put asideput aside 把放在一边conciselyconcisely 简练地dialingdial 拨（电话号码）hanging uphang up 挂断电话假如你打电话没有马上被接听，你就等一会儿，给对方留点时间放下手中工作再接听。清楚简练地表示你意思。拟定你拨打电话号码是正确，以避免不必要打扰其它人。假如你确实拨错了号码，在挂电话前你应当说“对不起，

46、我打错号了。”第44页第44页Comprehensive Reading After someone answers the phone, give your name before asking for the person . The person at the other end of the phone cannot see your facial expressions or gestures and the he or she receives depends on what he or she hears. The telephone carries your voice at

47、its natural and . Try not to shout but speak clearly and distinctly.desireddesire 渴望，要求n. 欲望impressionimpression 印象volumevolume 音量；容积，体积pitchpitch 音高在对方接听了电话后，你应当先报上姓名，再说你要找谁。 电话另一端人看不到你表情和动作，因此他对你印象完全依赖于他所听到。你声音在电话里音量和音高都是很自然。不要大声喊叫，要发音清楚明确。 第45页第45页手机 在工作时候使用手机要注意一下几点：假如也许话，尽量把手机关了。将铃声音量调低或调至振动。接电

48、话时候，让打电话人先等一下，然后找一个无人地方接听；或把号码记下来，然后找个适当时间和地点回电话。 Comprehensive ReadingCell Phones Take consideration when bringing cell phones to work: Leave cell phones turned off when possible. Set the ring volume low or to vibration . When receiving a call, put the caller on hold and find a private place to tal

49、k; or take the number, and call back at a more appropriate time and place.settingsetting 设定，设置第46页第46页Comprehensive ReadingTask 6 Read Text B and choose the most probable meaning for the following words, and explain the clues.essential (Para. 1, Line 2) : A. efficient B. important C. differentB_ 线索词

50、therefore表明此句与上句是因果关系，由于打电话时礼貌很主要，因此学习打电话礼节也是很主要，由此推断，essential意思是“主要”。Clue:第47页第47页Comprehensive Reading2. wordy (Para. 2, Line 4): A.short and clear B. using less words C. using too many wordsC_ that引导定语从句，是对shortened phrase阐明，由此推断，shortened 和less wordy意思相同，因此wordy意思是“冗长”。 Clue:第48页第48页Comprehensi

51、ve Reading3. disturb (Para. 4, Line 6): A.greet B. displace C. to bring trouble toC_ 依据常识推断，不要拨错电话号，是为了避免打扰别人，由此能够推断，disturb 意思是“打扰”。 Clue:第49页第49页Comprehensive Reading4. distinctly (Para. 5, Line 4): A. clearly B. wordily C. shortlyA_ 线索词and表示，clearly 和distinctly意思相近，由此能够猜出，正确选项是A。 Clue:第50页第50页Com

52、prehensive Reading5. appropriate (Para. 6, Line 6): A. approachable B. suitable C. wonderfulB_ 依据常识判断，在种情况下，应当找一个适当时间和地点会电话，因此appropriate意思是“适当，恰当”。 Clue:第51页第51页Comprehensive ReadingTake 7 Complete the following table according to Text B.IncomingCallsWhen answering, When talking on the phone, Three

53、 phrases showing politeness: When putting someone on hold, When calling back, identify your department and your name _ identify your department and your name _ “Please”, “Thank you”, and “Im sorry” _ do not keep him/her waiting too long. _call within 5-10 minutes. _第52页第52页Comprehensive ReadingOutgo

54、ingCallsBusiness calls should be made before When the phone is not answered quickly, When calling a wrong number, When someone answers your call, the close of the office hours _ wait long enough for someone to put aside what he or she is doing. _ it is necessary to say, “Im sorry. I dialed the wrong

55、 number.” before hanging up _ give your name before asking for the person desired. _第53页第53页Comprehensive ReadingCellsPhonesRing volume should be set When answering the cell phone, low or to simple ring setting. _ put the caller on hold and find a private place to talk. _第54页第54页Comprehensive Readin

56、gTask 8 Fill in the blanks with the words given below. Change the form where necessary.necessary identify courtesy consideration unitConcisely depend setting impression desire The technicians a number of problems in the system.2. He lacks the skills for the job.identified _necessary _第55页第55页Compreh

57、ensive Reading3. The man is in the hospitals intensive care .4. It creates a very bad if youre late for an interview.5. Political rather than economic influenced the location of the new factory.6. The country heavily on foreign aid.unit _impression _considerations _depends _necessary identify courte

58、sy consideration unitConcisely depend setting impression desire 第56页第56页Comprehensive Reading7. The heating system was already on its highest 8. The hotel had everything you could possibly 9. Your summary should be as clear and as possible.10. Its a matter of common to shake hands with each other wh

59、en they meet for the first time.setting _ desire _concise _courtesy _Prominently determine receipt alert advisabledeliver appropriate accompany utmost involvenecessary identify courtesy consideration unitConcisely depend setting impression desire 第57页第57页Practical Reading The Yellow Pages Yellow Pag

60、es of a telephone book list the telephone numbers of companies and services. All services are listed in alphabetical order in the Yellow Pages. And each company or person providing a service is listed alphabetically under the heading of that service. Guide words at the top of each page give you the