城市轨道交通客运服务英语(第三章)In the Subway Station 站内篇

1、LOGO城市轨道交通客运服务英语Project 3 In the Subway Station站内篇Task 1Task 2Asking for and Giving Directions 问路与指路Station Broadcasting 站内广播CONTENTSTask 3Dealing With Emergencies 紧急事件处理01Asking for and Giving Directions问路与指路Task 1Lead-in 任务导入. Look and match.1. _ 2. _ 3. _ 4. _ 5. _turn leftgo straight go pastacro

2、ss fromturn rightzebra crossingcross traffic lightsmake a U turnrestroomgo upstairs / downstairstake the elevatornext toon / at the cornercrossroadsexittransfergo straightturn rightturn leftmake a U turngo pastTask 1Lead-in 任务导入. Look and match.6. _ 7. _ 8. _ 9. _crossacross fromnext toon / at the c

3、orner10. _ 11. _ 12. _ 13. _rest roomexittransfergo upstairs / downstairsTask 1Lead-in 任务导入. Group work.1. Try to draw a picture of a subway station and role-play with your partner to practice asking for and giving directions. 2. Use the map of Beijing Subway System below to practice helping passeng

4、ers get the best way to their destinations with your partners. Here is an example for your reference.e.g.Passenger:Excuse me. Could you tell me how to get to. Station, please?Staff:Certainly. First, you can takePassenger:OK. And then?Staff:Then get off at Station, and transfer to.Passenger:I see. Th

5、ank you.Staff:Youre welcome. Have a nice journey.Task 1Knowledge Reserve 知识储备问路：1. Is this the right subway to go to Guangzhou South Railway Station? 这是去广州南站的地铁吗？2. Which line shall I take to Wall Street? 请问去华尔街乘坐几号线？3. Which line will get me to the place I need to go? 乘坐几号线能抵达我的目的地？4. Can we go dir

6、ect or do we have to change? 可以直达吗？还是必须转车？5. Where do I transfer to Line 2? 请问在哪儿可以换乘地铁二号线？6. Is it the right station to change? 是在这一站换乘吗？7. Where am I supposed to change? 我应该在哪里换乘？8. At which station should I change? 我应该在哪个地铁站换乘？9. At which station should I get off? 我应该在哪一站下车？10. Which exit should

7、I take for Haidian Hospital? 到海淀医院应该从哪个出口出去？11. May I ask where the restroom is? 请问洗手间在哪里？Task 1Knowledge Reserve 知识储备指路：1. You can take Line 10 and get off at Mudanyuan Station. The department store is right at Exit A.你可以乘坐10号线，在牡丹园站下车。百货商店就在这一站的A出口。2. Go upstairs. The exit is at the east end of th

8、e platform.上楼，出口在站台的最东边。3. Please take Line 13, and then get off at Xizhimen Station.请乘坐13号线，然后在西直门站下车。4. You can take Line 4 heading for Anheqiaobei, and get off at Xidan Station.你可以乘坐开往安河桥北方向的4号线，然后在西单站下车。5. You should go out from Exit A. 你应该从A口出去。6. Please follow the arrows in the passage. 请顺着过道里

9、的箭头走。Task 1Knowledge Reserve 知识储备7. Go down to the end of the platform. You will find it there. 沿着站台走到尽头就能看到。8. Please go straight on. Its on your right hand. 请一直向前走。你要找的地方就在你的右手边。9. Go this way, and take the first turn on your left, and you will find the escalator leading to the ground.沿着这条路走，在第一个路

10、口左转，就可以看到去地面层的自动扶梯了。10. Right over there, its around the corner. 就在转角那里。11. Go straight and then turn left. 直走，然后左转。12. Please take the escalator downstairs and turn right. And then go straight ahead. There is a restroom at the end of the hall. You wont miss it.请乘电梯下楼，右转，然后一直往前走。洗手间就在大厅的尽头。你到那里就能看到。

11、13. You are in the opposite direction. 你坐反了。Task 1知视角地铁周围著名景点城市景点中文名称英文名称路线北京鸟巢The Birds NestTake Line 8 to Olympic Sports Center Station then walk there directly.天坛公园Temple of Heaven ParkTake Line 5 to Tiantan Dongmen Station then walk there directly.奥林匹克森林公园The Olympic Forest ParkTake Line 8 to So

12、uth Gate of Forest Park Station then walk there directly.Task 1知视角城市景点中文名称英文名称路线北京南锣鼓巷NanluoguxiangTake Line 6 to Nanluoguxiang Station then walk there directly.故宫博物馆The Palace MuseumTake Line 1 to Tiananmen East Station then walk there directly.Task 1知视角城市景点中文名称英文名称路线重庆解放碑Peoples Liberation Monumen

13、tTake Line 2 to Linjiangmen Station then walk there directly.朝天门ChaotianmenTake Line 1 to Xiaoshizi Station then walk there directly.Task 1知视角城市景点中文名称英文名称路线广州鲁迅纪念馆The Lu Xun Memorial HallTaking Line 1 to Peasant Movement Institute Station then walk there directly.黄埔军校Whampoa Military AcademyTaking L

14、ine 5 to Yuzhu Station then walk there directly.上海东方明珠广播电视塔The Oriental Pearl Radio & TV TowerTaking Line 2 to Lujiazui Station then walk there directly.蓬莱公园Penglai ParkTaking Line 4 to South Xizang Road Station then walk there directly.Task 1Dialogues 情景对话Dialogue A Which line should I take for Xid

15、an Station?Setting: A passenger is at Tuanjiehu Station now. He is asking the staff on duty about the way to Xidan Station. (P=Passenger; S=Staff)P:( ), sir?S:Yes? Can I help you?P:Id like to go to Xidan Station. Would you please tell me how to get there?S:( ). You can take Line 10 and get off1 at G

16、uomao Station which is a transfer station. Then you need to transfer to Line 1 there and get off at Xidan Station. You wont miss it.P:( ) will it take to get to Xidan Station?S:About ( ).P:Thanks. By the way2, is there a shopping mall3 near Xidan Station?S:Yes. There are a lot of shopping malls near

17、 Xidan Station.P:Which exit should I take to get to the mall?S:Exit F1.P:I see. Thank you very much. S:My pleasure. Have a nice trip!Excuse meSureHow longhalf an hourTask 1Dialogues 情景对话Dialogue A Which line should I take for Xidan Station? 1.get off下车2. by the way顺便问一下 3. shopping mall/ml/大型购物中心Not

18、esTask 1Dialogues 情景对话Dialogue A Which line should I take for Xidan Station?. Listen to the dialogue and fill in the brackets. Work in pairs and role-play the dialogue. Try to translate the following sentences into Chinese.1. Would you please tell me how to get there?_2. How long will it take to get

19、 to Xidan Station?_3. By the way, is there a shopping mall near Xidan Station? _你能告诉我怎么去那儿吗？到西单站要多久？顺便问一下，西单站附近有商场吗？Task 1Dialogues 情景对话Dialogue B Could you please tell me how to get to Line 4?Setting: A passenger trying to transfer to Line 4 gets lost at the subway station. Now he is asking a staff

20、 on duty how to get to Line 4. (P=Passenger; S=Staff)P:Excuse me. S:Yes, sir? What can I do for you?P:I need to ( ) to Line 4, but I cant find it. Could you please tell me how to get to Line 4? S:Sure. Go straight ahead and take the ( ) down and youll find Line 4.P:Thanks. S:Happy to help.transferel

21、evatorTask 1Dialogues 情景对话Dialogue B Could you please tell me how to get to Line 4?. Listen to the dialogue and fill in the brackets. Listen to the dialogue again and repeat the underlined sentences.Task 1Dialogues 情景对话Dialogue C Could you please help me find the transfer station for Line 10?Setting

22、: A passenger is lost in the subway. He is asking a staff on duty how to transfer to Line 10. (P=Passenger; S=Staff)P:Excuse me. Im lost. Could you please help me find the transfer station for Line 10?S:Sure. Where are you trying to go? P:Im trying to go to Haidian Hospital. I know I should take Lin

23、e 10 to get there.S:Thats right. You need to ( ) to Line 10 at Zhichunlu Station. Right now, you are still on Line 13. I think you went ( ) too far along1 this line.P:So, what should I do?S:You should cross2 the tracks here and go back3 for three stops in the opposite4 direction.P:And that is where

24、I transfer?S:Yes.P:Thanks a lot. By the way, at which station should I ( )?S:You need to get off at Haidian Huangzhuang Station and then go out from Exit A.P:Oh. That helps a lot. Thank you. S:( ).transferthree stopsget offAnytimeTask 1Dialogues 情景对话Dialogue C Could you please help me find the trans

25、fer station for Line 10? 1. along/l/prep. 顺着；沿着2. cross/krs/v.穿过3. go back返回；回去 4. opposite/pzt/adj.对面的；另一边的NotesTask 1Dialogues 情景对话Dialogue C Could you please help me find the transfer station for Line 10?. Listen to the dialogue and fill in the brackets. Listen to the dialogue again and repeat th

26、e underlined sentences.Task 1Dialogues 情景对话Dialogue D Is there a restroom in the subway?Setting: A passenger has been looking for the restroom in the subway for a long time but still doesnt find it. So he has to ask the staff for help. (P=Passenger; S=Staff)P:Excuse me, is there a ( ) in the subway?

27、S:Yes. Please take the ( ) down and ( ). Then go straight ahead1. There is one at the end of2 the hall3. You wont miss4 it.P:OK. Where can I take the escalator?S:Its just over there.P:Thank you. By the way, is the restroom ( )?S:Yes. All the restrooms in Beijing Subway are free.P:Thanks. I appreciat

28、e it a lot. S:Happy to help.restroomescalatorturn rightfreeTask 1Dialogues 情景对话Dialogue D Is there a restroom in the subway? 1. go straight ahead一直往前走2. at the end of在的尽头3. hall/hl/n.大厅；走廊 4. miss/ms/v.错过NotesTask 1Dialogues 情景对话Dialogue D Is there a restroom in the subway?. Listen to the dialogue a

29、nd fill in the brackets. Listen to the dialogue again and repeat the underlined sentences.Task 1Dialogues 情景对话你还在用“go to WC”表达“去洗手间”吗？很多人在表达“去洗手间”时首先想到的就是“Im going to WC.”。在英语中，WC是Water Closet（水箱）的缩写，旧指条件很差的厕所。目前，它已基本被弃用。所以很多外国人是听不懂这个词的，而能听懂的人则认为这是一种很粗俗的表达，类似我们用的“茅房”。关于“洗手间”比较礼貌、得体的英语表达有如下两种：1. bath

30、room 指的是带有淋浴的洗手间或有私密空间的洗手间。e.g. Excuse me. Could I borrow your bathroom? 请问可以借用你家的洗手间吗？2. restroom 指任何公共场所（如机场、酒店、商场、地铁站、火车站等）的洗手间。e.g. Where is the restroom? 请问洗手间在哪儿？Task 1Reading 实用阅读 New Technologies Help Subway Riders Find Their WayNavigating1 through a subway is like a scavenger hunt2, people

31、have to look for clues on where to go next. And GPS, though it works well above ground where satellites3 provide coordinates4 to find peoples bearings5, cant help. Underground people cant get accurate coordinates to determine their location and choose a path. Multiple6 underground floors, thick wall

32、s, and dozens of stairways mean a different solution7 is needed.Underground in Tokyo8: Navigating the Shibuya9 StationThe Shibuya district of Tokyo is a tourist magnet10, with its famous scramble crossing11 and countless options for shopping and entertainment12. But Shibuya Station, the gateway13 to

33、 the area with eight railway and subway lines, is a head-spinning14 labyrinth15 of platforms and pathways that can cause even locals to get lost. With a little Bluetooth16 connectivity and augmented17 reality (AR) technology, though, the place becomes a lot less intimidating18.Task 1Reading 实用阅读 New

34、 Technologies Help Subway Riders Find Their WayTo help those commuters19 and foreign visitors find their way around easily, Tokyo launched a new smartphone application, the name of which translates to “Shibuya Pedestrian Navi”. The APP works like a GPS, but unlike the satellite system, it is usable

35、underground. When using it, the display shows a map of the floors with an icon20 marking passengers current position. An arrow21 points in the direction of their destinations. As they move, so does the icon. If there is a fork22 in the path, figuring out which way to go is simply a matter of lifting

36、 the smartphone and framing23 the view with the camera. An arrow appears on the screen showing the right direction. Soon, passengers are at the entrance to their destinations with no sweat24. Task 1Reading 实用阅读 New Technologies Help Subway Riders Find Their WayUnderground in London: Help for the Vis

37、ually25 Impaired26Wayfindr, a nonprofit27 organization that helps the vision-impaired navigate independently, completed an inspiring project with Ustwo28 in the London Tube. The project also uses Bluetooth-assisted technology to guide vision-impaired people through the transportation system. This in

38、novative29 project, ultimately30, is about giving our vision-impaired customers the flexibility to travel with the same independence and spontaneity31 as everyone else.Finding the way around a subway is confusing, but new technologies now make it manageable. Mobile APPs with AR might even make it fu

39、n.Task 1Reading 实用阅读Words and Phrases1. navigate/nvget/v.导航2. scavenger hunt/skvnd(r)/ /hnt/ 寻宝游戏3. satellite/stlat/n.卫星4. coordinate/kdnet/n.坐标5. bearing/ber/n.方位6. multiple/mltpl/adj.多种多样的7. solution/slun/n.解决办法；处理手段8. Tokyo/tkj/n.东京（日本首都）9. Shibuyan.涩谷10. magnet/mgnt/n.有吸引力的人（地方或事物）11. scramble c

40、rossing /skrmbl/n.全向十字路口12. entertainment/enttenmnt/n.娱乐活动13. gateway/getwe/n.大门口；门道；出入口14. head-spinning/hedspn/adj.晕头转向的15. labyrinth/lbrn/n.迷宫 16. Bluetooth/blutu/n.蓝牙Task 1Reading 实用阅读Words and Phrases17. augment/gment/v.增加；提高；扩大18. intimidating/ntmdet/adj.吓人的；令人胆怯的19. commuter/kmjut(r)/n. （远距离）

41、上下班往返的人20. icon/akn/n.图标；图符21. arrow/r/n.箭头22. fork/fk/n.分岔；岔开两条分支23. frame/frem/v.给装框24. no sweat毫不费力地25. visually/vuli/ adv.视觉上26. impaired/mped/adj.受损的；损坏的；出毛病的27. nonprofit/nnprft/adj.非盈利的28. Ustwo一家位于伦敦的软件开发公司29. innovative/nvetv/adj.革新的；创新的30. ultimately/ltmtli/adv.最终；最后 31. spontaneity/spntne

42、ti/n.自发性；自然Task 1Reading 实用阅读. Read the passage and answer the following questions.1. What can we know about Shibuya Station? _ _2. How does the Shibuya Pedestrian Navi APP help people find their ways?_ _Shibuya Station, the gateway to the area with eight railway and subway lines, is a head-spinning

43、 labyrinth of platforms and pathways that can cause even locals to get lost.When using the App, the display shows a map of the floors with an icon marking passengers current position. An arrow points in the direction of their destinations. As they move, so does the icon. If there is a fork in the pa

44、th, figuring out which way to go is simply a matter of lifting the smartphone and framing the view with the camera. An arrow appears on the screen showing the right direction.Task 1Reading 实用阅读. Read the passage and decide whether the following statements are true (T) or false (F).1. GPS also works

45、well underground. ( )2. Locals will not get lost at Shibuya Station. ( )3. Shibuya Pedestrian Navi APP can be used underground. ( )4. Wayfindr is a nonprofit organization. ( ) 5.The project completed by Wayfindr and Ustwo aims to help vision-impaired people navigate the subway stations independently

46、. ( )FFTTTTask 1Reading 实用阅读. Translate the following sentences into Chinese.1.Underground people cant get accurate coordinates to determine their location and choose a path._2.The Shibuya district of Japans capital is a tourist magnet, with its famous scramble crossing and countless options for sho

47、pping and entertainment._3.Finding the way around a subway is confusing, but new technologies now make it manageable. _ 在地下，人们无法通过精确的参考点确定自己的位置后选择一条可行的路径。涩谷是东京最具吸引力的景点之一，这里不仅有闻名世界的全向十字路口，还有无数购物、娱乐中心。在地铁站里很容易变得晕头转向，但新技术使其变得容易了。Task 1Central Task 任务实施对话接龙为乘客指路竞赛规则：（1）竞赛分4轮进行，每轮1个主题（详情见“对话主题”）。（2）在每轮竞赛

48、中，各小组需派5名代表参赛，以对话接龙的形式进行，即A组1号成员说完B组1号成员接上，然后A组2号成员接上，以此类推，直至竞赛结束。（3）双方对话至少要完成5个回合。5秒内回答不上对方问题的一方扣1分，扣3分为输。3秒内回答对方问题的一方加1分，上不封顶。（4）未参与的同学可辅助同组参赛的同学完成竞赛。Task 1Central Task 任务实施对话主题：（1）一位位于西直门站、目的地是天安门的乘客正在向地铁工作人员咨询乘车路线。（2）一位位于西单站、目的地是国展站的乘客正在向地铁工作人员咨询乘车路线。（3）一位乘客正在向地铁工作人员询问洗手间的位置。（4）一位乘客正在向地铁工作人员询问乘车

49、位置。实施步骤：（1）把班级学生分成A组、B组和C组。A组扮演地铁工作人员，B组扮演乘客，两个小组围绕主题进行对话接龙竞赛，C组负责录音、计分和维持秩序。（2）A、B两组各有半个小时的准备时间。准备时可列出与对方对话时可能会用到的表达，包括如何提问及如何应答。（3）教师担任裁判。竞赛开始前，裁判应详细说明竞赛规则。（4）赛后，教师结合C组的记录针对A、B两组的语言表达、仪表仪态、反应速度等进行评价。Task 1Task Evaluation 任务评价“对话接龙为乘客指路”评分表评价标准分值得分教师评价剧本语法正确、语言地道20分发音准确、吐字清晰20分语言流畅、语速适中20分逻辑合理、条理清晰

50、15分反应快速、对答如流15分仪表得体、举止得当10分02Station Broadcasting站内广播Task 2Lead-in 任务导入. Read and translate.1. 乘车时，请将座位让与有需要的人士，谢谢配合。_2. 各位乘客，乘车时，请先下后上，有序乘车。_3. 乘车时，请不要倚靠或手扶车门，以免发生危险。_4.To keep a clean and healthy environment, do not eat, drink, smoke, or litter on trains. Thank you._5. If youre traveling a distanc

51、e, please move further inside the train. Thank you._6. Please be ready to exit as the platform is very busy._Please offer your seat to anyone in need. Thank you.Please let passengers exit first. Thank you.Please do not lean or put hands on the doors.为了保持良好的乘车环境，车厢内严禁饮食、吸烟、乱扔杂物，谢谢配合。远途的乘客请往车厢中部走，谢谢配合

52、。换乘车站乘客较多，请提前做好下车准备。Task 2Lead-in 任务导入. Look and match.metro delayarrangement of passenger flow security reminderemergency event malfunction of subway equipment1. _ 2. _ 3. _arrangement of passenger flowmetro delaysecurity reminderTask 2Lead-in 任务导入. Look and match.4. _ 5. _emergency eventmalfunctio

53、n of subway equipmentTask 2Lead-in 任务导入. Discuss with your partner when the following announcements will be broadcasted in a subway station.1. Your attention, please!Crowd Management Plans are now in operation. Please do not stay inside the station.Follow directions to exit. Thank you!2. Your attent

54、ion, please!Please buy the ticket at the Ticket Office as the ticket vending machines are not working.We apologize for any inconvenience this might cause.3. For safety reasons, please use the lift if you have baggage or bulky items.Thank you for your cooperation.Task 2Lead-in 任务导入. Discuss with your

55、 partner when the following announcements will be broadcasted in a subway station.4. Your attention, please!There is a fire in the station.Please leave immediately.5. Your attention, please!There is a technical fault on the train which will be corrected in about 15 minutes.We will give you further i

56、nformation as soon as possible.We apologize for any inconvenience this might cause.Task 2Knowledge Reserve 知识储备列车进站广播1. The train bound for is arriving. Please stand behind the yellow line.开往方向的列车即将进站，请站在黄色安全线以内候车。2. The train to is arriving. Please stand clear of the doors.开往站方向的列车即将进站，请您不要倚靠屏蔽门，按照

57、标志线提示，在屏蔽门两侧排队候车。列车停稳后，请先下后上。3. The train to is arriving, please mind the gap between the train and the platform. Keep away from the screen doors.开往的列车即将到站，请小心列车与站台之间的空隙。不要倚靠屏蔽门，按照候车标志线提示，站在屏蔽门两侧，排队等候列车。Task 2Knowledge Reserve 知识储备列车到站广播1. We are arriving at . 站到了。2.The train bound for is arriving.

58、This train will terminate at . Passengers for please wait for the next train.开往方向的列车即将进站，本次列车终点站是，去往方向的乘客请您乘坐下次列车。3.This train will stop service at Station. Passengers for stations from to , please wait for the next train.本次列车将以站为终点站，去往站至站的乘客请等候下次列车。Task 2Knowledge Reserve 知识储备4.The next station is

59、, the terminal of the train. Please get ready for your arrival and make sure you have all your belongings with you. The door on the right side will be used. Please keep clear of the door. is a transfer station. Passengers for the Line , please prepare to get off.列车运行前方是终点站站，请携带好随身物品准备下车。列车在站将要开启右侧车门

60、，请坐稳扶好，不要倚靠或手扶车门。站是换乘车站，换乘地铁线的乘客，请在站下车。5.We are arriving at . Thank you for taking Beijing Subway. You are welcome to take this line on your next trip. Have a nice day!终点站站到了，请携带好随身行李按顺序下车，感谢您选择北京地铁出行，欢迎再次乘坐地铁号线列车，再见！Task 2Knowledge Reserve 知识储备列车跳停站台广播1.The train arriving at the platform towards wi