南开大学22年春学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业平时作业-00001

1、-本页为预览页PAGE15-本页为预览页-本页为预览页22春学期（高起本：1509、1603、1609、1703）酒店业领导力与管理（一）（二）（EI双语）在线作业-00002第1题. 下列哪一项不在质量改进项目生命周期中选项A：界定问题选项B：决定解决方案选项C：环境分析选项D：找出根本原因参考答案：C第2题. What enforcement of standards can mostly impacton diversity?选项A：Increase sensitivity of managers and employees about diversity选项B：Ensure that

2、discrimination and harassment will be quickly extinguished选项C：Make the people withinthe company think the same选项D：Make the people withinthe company act the same参考答案：B第3题. 不属于头脑风暴工具的优势的是:选项A：激发创新选项B：促进参与选项C：提升团队士气选项D：激发争论参考答案：D第4题. Which one is NOT the focus of management?选项A：Do things right选项B：Commu

3、nicate visionand values选项C：Direct operations选项D：Enforce policies and rules参考答案：B第5题. 在求职信的第二段应该包含的信息是:选项A：为什么感兴趣选项B：总结你的能够胜任此工作的优势选项C：总结你可以贡献给公司的要点选项D：所有选项参考答案：D第6题. 哪一个角色最会发表以下的言论?:”我们在上次的会议上讨论过这个想法,我已经说过我不喜欢.选项A：统治者选项B：阻碍者选项C：游说者选项D：讥讽者参考答案：B第7题. Which strategy can mostly help older worker groups?

4、选项A：Provide a nice staffcanteen选项B：Provide health carebenefits选项C：Provide literacy training选项D：Provide a sexual harassment free working environment参考答案：B第8题. How to enhance the impact of eachindividual employment experience in your resume?选项A：Describe your work in details选项B：Emphasizeaccomplishments

5、 by giving quantified figures选项C：Provide a brief summary of eachexperience选项D：Provide a completed name ofyour boss/supervisors参考答案：B第9题. What type of feedback is the most likely to lead to escape and avoidance?选项A：Silence选项B：Criticism选项C：Advice选项D：Reinforcement参考答案：B第10题. 通过职位权力来命令他人达成期望的行为的权力技巧是:选项

6、A：推理论证选项B：讨价还价选项C：诉诸上层选项D：以职位压人参考答案：D第11题. The General Manager met with some individuals inan area of the hotel. What business writing rule the writer broke in this sentence?选项A：Avoid sexist language选项B：Stress the positive选项C：Take a stand选项D：Use specific language参考答案：D第12题. What is the advantage of

7、ISO ?选项A：Time-consuming选项B：Improve customer satisfaction选项C：Reduces a business flexibility选项D：expensive参考答案：B第13题. 字词、语音语调、身体语音在沟通中的影响比例是选项A：字词(55%)、语音语调(38%)、身体语音(7%)选项B：字词(7%)、语音语调(38%)、身体语音(55%)选项C：字词(55%)、语音语调(7%)、身体语音(38%)选项D：字词(38%)、语音语调(55%)、身体语音(7%)参考答案：B第14题. 通过同伴对此人能力的肯定从而让此人决定去达到期望的行为的权力技

8、巧是:选项A：商讨选项B：同伴压力选项C：鼓舞人心的呼吁选项D：逢迎呼吁参考答案：B第15题. 哪一项会弱化管理者的职位权力选项A：提升工作的灵活度与适应性选项B：成为公司信息环中的重要部分选项C：宣传本部门工作的基本职责让其他部门的同事了解自己部门员工的优秀表现选项D：过度担心自己岗位的重要性参考答案：D第16题. 下面哪一项不是道德观的六个支柱之一?选项A：尊重选项B：责任选项C：公正选项D：平等参考答案：D第17题. Jurans fitness for use focuses on选项A：The perspective ofcustomer选项B：The perspective ofs

9、ervice process选项C：The perspective of supplier选项D：The perspective ofservice provider参考答案：A第18题. Please identify the stage of team development according to the following description: Members come to value their differences more than their similarities. The team is eager for conflict of ideas rather th

10、an conflict of personalities.选项A：Forming选项B：Norming选项C：Transforming选项D：Performing参考答案：D第19题. 在哪一个团队发展阶段团队成员会提出以下的问题?-“我知道自己要干什么,目前没有太多的问题。”选项A：形成期选项B：争吵期选项C：平稳期选项D：高效期参考答案：C第20题. 在考勤中作假是属于酒店业道德问题中的哪一种?选项A：盗窃选项B：说谎与欺骗行为 外部客人选项C：非法行为选项D：不遵守操作流程行为参考答案：A第21题. 尽管面试的问题难以预测,但是你还是可以围绕以下哪个核心问题来准备?选项A：我为什么要雇佣

11、你？选项B：你与这家公司的匹配度高吗？选项C：你能胜任这份工作吗？选项D：所有选项参考答案：D第22题. 管理者通过给员工加薪来奖励他们的优秀表现,这里管理者行使的是什么样的权力选项A：职位权力选项B：强制权力选项C：奖励权力选项D：参照权力参考答案：C第23题. Please identify the stage of team development according to the following description: Members often regress to the unproductive behaviors. Conflicts may arise again, a

12、nd members may need to resume active roles in resolving them.选项A：Forming选项B：Norming选项C：Transforming选项D：Performing参考答案：C第24题. Which one of following question is an illegal interview question?选项A：What does your husband do?选项B：Tell me about yourself选项C：What do you really want to do in life?选项D：Why shou

13、ld I hire you?参考答案：A第25题. What needs to be cautious of when measuring progress选项A：At any time employees shall not participate in measuring, but only being measured.选项B：All measurementsshall be clearly communicated to staff选项C：Measurementonly stays with high-level people选项D：Accurate andwell-communica

14、ted measurement are particular important once the change process is under way参考答案：D第26题. What is one of the characteristics of Explorersidentified by Joseph M. Juran选项A：They are willing to accept the change but do not actively anticipate needs选项B：They are opento new ideas选项C：These people arewilling

15、to be leaders of their work group but only when being assigned with an official title选项D：They are enthusiasticbut remain silent when they are unhappy参考答案：B第27题. What type of feedback managers should use in order to maintain status quo?选项A：Reinforcement选项B：Advice选项C：Silence选项D：Criticism参考答案：C第28题. 阻碍

16、我在团队会议上勇敢发言的牵制力是什么?选项A：会议主持会鼓励讨论选项B：能得到想要的答案选项C：会议有一个每人都需要贡献想法的规则选项D：担心我发言内容的质量参考答案：D第29题. 哪一项不符合原则性谈判法的关键?选项A：聚焦大家真正想表达的选项B：创造互利的选择选项C：使用客观标准选项D：将人与事综合起来谈会更全面参考答案：D第30题. Which one of following question is NOT suitable to ask interviewers?选项A：How would you describe your companys culture选项B：How often

17、 will I be evaluatedif hired?选项C：Whats your companys mission?选项D：Why is the job Im applying for open?参考答案：C第31题. 在进行下行沟通时应注意哪些?选项A：专注于客观的倾听选项B：情绪不外露尤其是听到坏消息时选项C：使用积极聆听的技巧选项D：让员工感受到你在乎他们的建议参考答案：A,B,C,D第32题. 锁定改进机会的步骤:选项A：跟踪数据选项B：书写问题陈述选项C：开放与选择标准选项D：选择改进领域参考答案：A,B,C,D第33题. 成为一名有效的信息型聆听者的技巧有哪些?选项A：考虑发

18、言者的可信度选项B：倾听主要信息选项C：寻找讲演者组织内容的方法选项D：识别支持讲演者观点的重要细节参考答案：B,C,D第34题. 寻求改进机会的方法有哪些?选项A：分析员工工作效率选项B：分析客人的反馈选项C：选择标准选项D：在员工会议中讨论问题与挑战参考答案：A,B,D第35题. What are general guidelines or good practices for conducting Diversity Training?选项A：Give trainees information on the demographics, contributions, culture and

19、 values of different groups选项B：Use exercises that remind trainees what it feels like to be different选项C：Have several representatives of the various groups within the company explain their personal perspectives选项D：Celebrate diversity through food and lead a discussion about the various foods and the

20、ways in which food is used in cultural tradition参考答案：A,B,C,D第36题. 从长远来看能够提升员工绩效的反馈形式有:选项A：批判选项B：沉默选项C：建议选项D：强化参考答案：C,D第37题. What are Change Sponsors responsibilities?选项A：Have a clear visionof the desired outcomes of change选项B：Be able toovercome pitfalls of the process选项C：Employ strategiess for overc

21、oming resistance to change选项D：Create an appropriatetime frame for achieving the change参考答案：A,D第38题. How to implement the change?选项A：Communicate the vision选项B：Foster change through power选项C：Measure progress选项D：Celebrate success参考答案：A,B,C,D第39题. 下列哪些选项体现了服务质量中的回应力元素选项A：员工在客人还没开口已经提供了客人想要的服务选项B：员工快速地为客人解决了问题选项C：员工在认真地整理房间选项D：员工在回答主管的问题参考答案：A,B第40题. Ruble and Thomas Model is determined by two indicators:选项A：Courage选项B：Consideration选项C：Assertiveness选项D：Cooperativeness参考答案：C,D第41题. Span of control is the area limit a manageror supervisor is able to control选项A：对选项B：错参考答案：B第42题. Si