一门诊接待问候教学提纲

1、Good is good, but better carries it.精益求精，善益求善。一门诊接待问候-一门诊接待问候(一).护士与患者初次见面语1)whatisthematter,sir/madern.先生/女士,你怎么啦?2)Ifeelreallyterrible.我感觉很难受.3)Right.Nowyoujustgoandsitdownhere.马上坐下.4)Illmakeanappointmentforyou.Just5minutes.我通知医生,就是5分钟.5)Areyousure?真的吗?6)Yes,ofcause.当然啦.7)Youaresokind,thanks.你太好啦.

2、!8)Well.haveyougotthemedicalrecord你带病历了吗?(二)再次见面1)Goodmorning.MrWang,areyoufeelingallright?早晨好,王先生,现在好点吗?.2)Goodmorning.doctorWangImallrightnow.Thanksforyourhelp早晨好.生.我的感觉很好.谢谢你帮助.3)Youarewelcome.不客二急诊科用语1)Hello.Whatbroughtyoutotheemergencyroom?看什么急怔?2)Ifeelvomit.Itisawful.我想吐.好难受。3)Ihavegotseverepa

3、insinmybelly我的肚子已经疼了几次了.4)Wentdiditstart?什么时候开始5)Lastnight.昨天晚上.6)Hasthepainmoved?有疼痛转移吗?7)No,itisnot.没有.8)Please,Liedown.请躺下.9)Showmewhereithurtsmostrightnow?我看一下那里疼?10)Justhere.就是这里.11)Isitserious?严重吗?12)Dontworry.Letsaskthedoctorforhisadvice别担心,我让医生来看你.三电话用语(一)拨打、找人电话1)Goodmorning.isthatnursingde

4、partment?早晨好.是护理部吗?2)Yes,canIhelpyou?是的,我能帮助你吗?3)Well,IdliketospeaktoheadnurseHuang.是的，我想找黄护士长4)Holdtheline,please.请等一下。5)Sorry,keepyouwaiting.sheisnothere.MayItakeyoumessage?对不起，给你久了。6)Thanks.谢谢Illcallbacklater.Bye.我回头再打给她.（二）接听电话1)Hello.Thisisthesurgerydepartment喂,这是外科2)ThisisMaryspeaking.CanItalk

5、todoctorWang?我是马丽,我能找一下王医生吗?3)Hehasanoperationthismorning.Doyouhaveanythingurgent?他有一个手术今天上午.你有急事吗?4)Yes,Ithinkso.是的.5)WellIlltellhimassoonashecomesback.MayItakeyourtelephonenumber?等他回来后我马上告诉他.你能不能留下你的电话号码?7)Allright.9568312.Igotit.Bye.9568312我记下了.再见.（三）结束电话对话1).IthinkIdbetterletyougo.Illtalktoyoula

6、ter.我想我应该让你去忙了，我晚点再打给你。2)Ihavetogetbacktowork.Illcallyoulatertonight.我要回去工作了。我今晚再打给你3)Itskindoflate.Whydontwetalkaboutittomorrow?有点晚了。我们何不明天再谈呢？4)Iwontkeepyouanylonger.我不耽误你时间了。5)Ivereallygottogo,IllgetbacktoyouwhenIgettheoffice.我真的得走了，我进办公室再打给你四住院常用语(一)交流语1)Howdoyoudo?/Goodmorning!你好！2)WhatcanIdofo

7、ryou?/CanIhelpyou？我能给你帮助吗？3)Illbringyoutoyourbedside,pleasefollowme.Thisisyourbed.我要领您到床边去.请跟我来.这是您的床位.4)Thetoiletisoverthere.厕所在那边。5)Wesupplyhotwater.我们供应热水6)Pleasewaitamoment.Illletyourdoctorknow./Illinformyourdoctor.请等一会儿,我去通知医生.7)Maryisthenurse/doctorinchargeofyou.玛丽是您的负责护士/医生8)Pleaseletusknowif

8、youneedanyhelp.您需要帮助时，请告诉我们.9)Smokingisnotallowedhere.病房内不准吸烟。10)DoyoumindifIaskyouafewquestions?您介意我问您几个问题吗?11)Weneedsomeinformationfromyou.我们需要从您这儿收集一些信息.12)Isyourtummystillsore?您的肚子还疼吗?13)Iamgoingtotakeyourtemperature./Pleaseputthethermometerunderyourarmp我要测一下您的体温/请把体温计放在您的腋下.14)Letmefeelyourpuls

9、e.让我测一下您的脉搏.15)Illtest/takeyourbloodpressure.我要测量您的血压.16)ImafraidIhavetoprickyourfingerandtakeadropofbloodforbloodsugarlev我要取一滴指血做血糖测定,需要刺一下手指.17)Illtakesomebloodfromyourarmnow.现在我要从您的胳膊抽血.18)Donttakeanythingbymouthaftermidnightuntilthebloodisdrawntomorrowmorning.半夜之后不要吃喝任何东西，明天早上抽血.(二)安慰语1.Nevermin

10、d/Itdoesntmatter没关系2.Dontworry不要担心3.Dontbenervous.Youareingoodhands.不要紧张,操作者是高手4.Youwillrecoversoon.您很快就会康复的5.Pleasecomebacktoseethedoctorforcheck-upintwoweeks.请两周后来看医生复查五.临床用语(一)内科用语1.Takeaseat,please.请坐2.Wouldyoulikeacupofwater?你喝水吗?3.Yes,please.好的.4.Wouldyoupleaseshowmeyourhospitalizationcertific

11、ate？你的住院证明呢？5.Hereyouare.在这里7.Pleasewaitaminute.Illpreparesomethingforyou.8.O.K.everythingsdown.给你准备好.9.Sorrykeepyouwaiting给你久等了.(二)外科用语1letmehavealookhowisyourlegdoingtoday.我看看你的腿今天怎么样了?2Itisverypainful.疼的要命.3Nowtheanaesthesiahaswornoff.麻醉已过了.4Howlongwillthispainlast?要疼多久啊?5Imafraiditwilllastaboutt

12、woweeks.估计要两周吧.6Makethemostofyourtimeinbed,youdonthavetowork.绝大多数的时间在床上,不要做什么事情.7Thankyou,doctor.谢谢你,医生.(三)手术用语1.whatkindofsurgeryhashehad?他做什么手术?2.Achestoperation.胸部手术.3.Isheallergictomeperidine?他对麻醉药过敏吗?4.Didhelosemuchbloodandduingthesurgery?手术期间流血多吗?5.Helosdabitofblood一点点.6.Howabouthisurineoutput

13、?.小便呢?7.About500ml.500左右六出院用语1.Youregoingtobedischargedtomorrow.你明天可以出院了.2.Isthatso?Imsohappytotearthat真的吗?我太高兴了.3.Congratulations,Youverecovered！你康复了，祝贺你!4.Anyquestionstellme,please.Icandobestforyou.有什么问题请告诉我,我会尽力帮助你的.5.Iwilldo.Youaresokindtome.Thankyouverymuch.我会的.你对我太好了.非常感谢.6.Youarewelcome.Ihope

14、youfeelbettersoon.不客气,我希望你尽快的康复.七健康教育1.MayIgiveyousomesuggestions.?我能给你一些建议吗?2.OK行.3.First,haveagoodrest.Secondly,giveupsmokinganddrinking.Havemorenutritiousfood.首先要休息好.然后戒烟,戒酒.最后食物要有营养.4.Well,dontstimulatetheincisionwhenyouhaveabath对了,当你洗澡时不要刺激伤口.八同事朋友用语1.Morning/Goodmorning!早晨好！orGoodmorningeveryb

15、ody大家早晨好！2.Howareyou?你好吗？3.Iamfine.Thanks!Howaboutyou?我很好，谢谢。你呢？4.Iamfinetoo.我也一样。5.Howisyourfamily?你家里好吗？6.Weareallfine.Thanks很好，谢谢。7.Howareyoudoing?你好吗？8.Good/Great.好！9.Howisyourwork?最近工作怎么样？10.OK./Fine./Notbad.不算太坏。11.Imustbegoing.我不得不走了。12.Seeyousoon/Seeyoulater.再见！13.Keepintouch,Please。保持联系一Rec

16、eivingthepatient（接待病人）1.Howdoyoudo?/Goodmorning!您好！（初次见面时使用）/早上好！2.WhatcanIdoforyou?/CanIhelpyou?您需要我帮助吗？3Illbringyoutoyourbedside,pleasefollowme.Thisisyourbed我要领您到床边去.请跟我来.这是您的床位.4.Thetoiletisoverthere.卫生间在那边5.Wesupplyhotwater.我们供应热水6.Pleasewaitamoment.Illletyourdoctorknow./Illinformyourdoctor.请等一会

17、儿,我去通知医生.7.Maryisthenurse/doctorinchargeofyou.玛丽是您的负责护士/医生8.Pleaseletusknowifyouneedanyhelp.您需要帮助时，请告诉我们.9.Smokingisnotallowedhere.这里不允许吸烟二.informationcollection（收集信息）10.DoyoumindifIaskyouafewquestions?您介意我问您几个问题吗?11.Weneedsomeinformationfromyou.我们需要从您这儿收集一些信息.12.Isyourtummystillsore?您的肚子还疼吗?13.Does

18、yourpaincomeonafterorbeforemeals?您的疼痛是在饭前还是饭后发作？14.Doesithurttopassurine?/whenIpresshere?排尿时痛吗？/当我按压这儿时痛吗？15.Doesyourbackache?您的后背痛吗？16.Doyourfeetswell?您的脚肿了吗？17.Doyouhaveacough/fever?您咳嗽吗？/您有发热吗？18.Doyoubringupanysputum?您咳痰吗？19.Isthereanyradiationofthepain?（totheshoulder）有放射（到肩部的）痛吗？20.Howlonghavey

19、ouhadthepain?您的痛有多长时间了？21.Whendidthepainstart?/whereisyourpain?疼痛从什么时候开始的/什么地方疼痛？22.Areyourperiodsregular?您的月经规则吗？三Physicalexamination（查体）23.Willyoupleaseundressformedicalexamination?请您脱下衣服做体检好吗？24.Takeoffyourclothes,please.请把衣服脱下来25.Liedownonthecouch,please./Justliestillonthecouchandrelax.请躺在治疗床上./

20、请安静地躺在治疗床上,放松.26.Bendyourknees,please.请屈膝.27.Openyourmouthandsayah“张开口,说:啊28.Beathedeeply,please./takeadeepbreath,please.请深呼吸29.MayIexamineyourtummy,please?我要检查下您的肚子,好吗?30.Rollupyoursleeves,please.请卷起袖子.四communication.（交流）31.Iamgoingtotakeyourtemperature./Pleaseputthethermometerunderyourarmpit.我要测一下

21、您的体温/请把体温计放在您的腋下.32.Letmefeelyourpulse.让我测一下您的脉搏.33.Illtest/takeyourbloodpressure.我要测量您的血压.34.ImafraidIhavetoprickyourfingerandtakeadropofbloodforbloodsugarlevel.我要取一滴指血做血糖测定,需要刺一下手指.35.Illtakesomebloodfromyourarmnow.现在我要从您的胳膊抽血.36.Donttakeanythingbymouthaftermidnightuntilthebloodisdrawntomorrowmorn

22、ing.半夜之后不要吃喝任何东西，明天早上抽血.37.Pleasebringaspecimenofyoururine/stool/sputum./pleasecollectyourmid-streamspecimenofurine.请留一份尿/便/痰的标本/请收集您的中段尿.38.Pleasehaveyourbloodandurinetestsdone.请做一下您的血和尿试验.39.YouaregoingtohaveaCT-scanofyourchest/headtoday.今天您要做一个胸部/头部CT.40.YouaregoingtohaveachestX-raythismorning.今天

23、早上您要拍一个胸片.41.YouaregoingtohaveaB-modeultrasonicexam.Pleasekeepyourbladderfull.您要做B超检查,请留尿,使膀胱充盈.42.Youaregoingtohaveangastricendoscopytomorrowmorning.pleasedonteatordrinkanythingafter12oclocktonight.明天上午您要做胃镜检查，今晚12点之后，请不要吃喝任何东西。43.Youaregoingtohaveurinecatheterizationnow.现在您需要导尿.44.ImgoingtodoanECG

24、foryou.我要给您做心电图.45.Imgoingtoputagastrictubeintoyourstomach,thisisforgastrointestinaldecompression.我要放胃管到您的胃内，这是胃肠减压.Wecanfeedyouthenecessarynutrientsthroughthetube.PleaseswallowthetubeasIputitdown.我们通过胃管给您必要的营养.当我放管时,请做吞咽动作.46.Imgoingtomakeyourbed./wellchangethebedlinenatonce.我要给您整理床铺/我们马上给您换床单.47.I

25、llapplyacold（hot）compresstoyourankle.我要给您的踝部冷/热敷48.Anoperationwillbedonetomorrow/anemergencyoperationmustbedonenow.Willyoupleasesigntogiveyourpermissionforyouroperation?明天将做手术/现在马上做急诊手术.同意手术请您签字好吗？49.Imgoingtoshaveyourskin./Imgoingtodoskinpreparationforyou.我要给您做备皮/我要给您做皮肤准备。50.Youregoingtohavealocal

26、/general/epiduralanaesthesia.要给您做局麻/全身麻醉/硬膜外麻醉.51.Areyouallergictoanymedication?/penicillin?您对什么药物/青霉素过敏吗?52.Imgoingtodoaskintestofpennicillinforyou./Ifyoufeelitchyorshortofbreath,pleaseletmeknowatonce.Illseetheresultinfifteenminutes./Imgoingtodoatetanushypersensitivetestforyou.我要给您做青霉素皮试.如果您感到痒或气短,

27、请立刻告诉我./我十五分钟后看结果./我要给您做破伤风皮试.53.Imgoingtogiveyouanintramuscularinjection./intravenousinfusion/hypodermicinjection.我要给您做肌肉/静脉/皮内注射54.Imgoingtogiveyouanenematohelpyoupassmotion.我要给您灌肠,帮助您排便55.Thedoctorwillchangeyourdressing./Thedoctorwillremoveyourstitches.医生要给您换药/医生要给您拆线.56.Imgoingtogiveyouoxygennow

28、.我要给您吸氧57.Imgoingtogiveyounebulization.我要给您（雾化）吸入.58.Imgoingtodobladderirrigationforyou.我要给您做膀胱冲洗59.Youhavetorestinbedforatleastoneweek您至少要卧床休息一周.60.Howareyoutoday?Howwasyoursleeplastnight?Howisyourappetite?您今天怎么样？您昨晚睡得怎么样？您的食欲怎么样？61.Didyoupassmotionyesterday?/Areyourbowelmovementsnormal?昨天您排便了吗？/您的大便正常吗？62.Whatcolorofyoururine?您的尿液什么颜色？63.Howmuchurinedoyoupasseachtime?您每次排尿多少？64.Youwillhaveskin/cervicaltraction.要给您做皮肤/颈部牵引65.Takemoreexercises./Dosomelightwork,haveahappyoutlook,avoidexcitementandtoomuchworry