饭店实用英语（第三版）Unit Four

1、Unit FourWords & PhrasesResolve v.to find an answer for,to settle解决Update v.to make information current,to bring up to date更新Verify v.to make sure about检验，查证Authorize v.to approve核准，授权Discrepancy n.disagreement,difference差异Outstanding adj.欠付的Balance n.余额，结存Complimentary adj.免费的Transaction n.the exch

2、ange of merchandise property,or services for cash or a promise to pay 交易，事务Expire v.not to be current,to be invalid期满Words & PhrasesAssemble v.收集Promptly adv.quickly,without delay迅速地Courteously adv.politely,graciously礼貌地Pickup n.领取Incur v.引起，招致Posting n.entering charges on the appropriate financial

3、record记账Settle v.to pay by arrangements made before or at the time of check out支付，结账Billing n.the sending of a written statement for the cost of products or services入账Exercise v.行使Words & PhrasesShift n.班次Crucial adj.重要的Associates n.同事Cordial adj.诚恳的Substantial adj.相当多的Audit v.to examine hotel recor

4、ds to check for accuracy审计Voucher n.a record of a charged transaction in the hotel证据，票据Coupon n.a certificate for certain product or service凭证，代用券Memo n.内部通知Words & Phrasesmini bar n.客房内小冰柜refund v.退款invoice n.发票guest folios客人账户charge.to 记账defer.to延迟settle the account结账corporate account公司账户revenue c

5、enter创收部门the means of settlement结算方式zero out结清payment in full 全额付款Notes1.authorization code:a code from a credit card service indicating that the requested transaction has been approved.认证号码。2.personal check:a form of payment made by a person against a bank checking ers check:a check

6、 issued by a bank,payable internationally with proper signature.4.status:the state or condition of a guest room as vacant or occupied.5.occupied:a room status term indicating that a guest is currently registered to the room.已入住房。6.on change:a room status term indicating that a room is in need of hou

7、sekeeping services before it can be occupied.待清扫客房。Notes7.out of order:indicating that a room is not available for guest assignment.坏房。8.vacant and ready:indicating that a room has been cleaned and is ready for the next guest.待售房。9.room status report:a report that indicates the current status of roo

8、ms according to housekeeping designations,such as on change,out of order,and clean and ready for inspection.10.guest cycle:a term used to describe Front Office operations from the moment of first contact with guests to the moment of departure.The guest cycle consists of four stages:pre arrival,arriv

9、al,occupancy,and departure.11.zero out:to settle in full the balance of a folio account as the guest checks out.Notes12.guest history records:a record of personal and financial information about hotel guests relevant to marketing and sales that can help the hotel serve the guest on return visits.客人档

10、案。13.direct billing:a credit arrangement,normally established through correspondence between a guest or a company and the hotel,in which the hotel agrees to bill the guest or the company for charges incurred.14.revenue center:an operating division or department which sells goods or services to guest

11、s and thereby generates revenue for the hotel.The Front Office,food and beverage outlets,room service,and retail stores are typical revenue centers.Notes15.night auditor:an employee in the Accounting Office of a hotel who checks the accuracy of postings on the guest accounts at night.夜审。16.non guest accountfolio:a folio used to chart transactions on an account assigned to a local business or agency with charge privileges at the hotel,or to a group