E-government_UsingITToTransformTheEffectivenessAndEfficiency

1、E-government: Using IT To Transform The Effectiveness And Efficiency Of GovernmentJune 15, 2005Hon. Mark A. FormanFormer U.S. Administrator,E-Government & Information Technologymforman202-533-400312001: The Presidents Management Agenda Initiated As A New Approach to Fixing Federal Government Managem

2、entFew gains are possible without todays ITAn integrated approach to improving organization effectiveness (HR, FM, Sourcing, E-Government, Performance Metrics Used in Resource Decisions)The focus was making government more responsive to its customers U.S. citizens2Leaders Realize that Policy without

3、 Execution is meaningless When Does IT Matter?Strategic Opportunity Road mappinge-Government/ e-Business Architecture Business Planning & DesignHigh Quality Development & Deployment Practices (IT & Management of Change)Management Approach (Policy & Structure) Compelling Need for Change Role of IT Re

4、cognized by Leaders Executives Steer Change Governance Model3The Expanding E-Government StrategyThe Vision: an order of magnitude improvement in the federal governments value to the citizen; with decisions in minutes or hours, not weeks or months.E-Government Definition: the use of digital technolog

5、ies to transform government operations in order to improve effectiveness, efficiency, and service delivery.The Principles: Citizen-Centered, Results-Oriented, Market-based Integral component of Presidents Management Agenda Simplify and Unify4Key Elements Of The IT Agenda During My TenureDriving resu

6、lts & productivity growth: IT and management reform investments that create an order of magnitude improvement in value to the citizen, especially homeland security info sharing and knowledge flowIT Cost Controls: Consolidation of redundant and overlapping investments, Enterprise Licensing, Fixing co

7、st overruns, Competing away excess IT Services charges E-Gov Act implementation: Government wide architecture governance, including web-based strategies for improving access to high quality information and servicesCyber Security: Desktop, data, applications, networks, threat and vulnerability focuse

8、d, business continuity, privacy protectionIT workforce: Conduct training and recruitment to obtain project management skills, strategic CIO staff, and architects that have a Passion for Solutions5Key ResultsCustomer Focus for the governmentSmarter Use of IT, and alignment to organization performance

9、Consolidation of redundant and overlapping investmentsBetter management of IT acquisitions (Enterprise Licensing, Fixing cost overruns, Competing away excess IT Services charges) Governance Structure and ProcessesCyber Security6The Governance Process Leads to the Top: Agency Progress Is Graded Quart

10、erlyAgency E-government ProgressModernization Blueprint - Enterprise ArchitectureBusiness Cases - Capital Planning and Investment ControlIT Program ManagementIT SecurityAgency is a Solution Partner in Multi-agency E-Government Initiatives (3 of 4 Citizen-centered groups) and 7IT Reform Is About Mode

11、rnization - How Technology Is Used To Improve GovernmentPrimary issue is how fast it takes government to respond To operate effectively and efficientlyTo change with events, Just like companies facing market pressures except people die when government moves too slowlyROIs should rarely be monetary f

12、or government,Reflect policy objectives Exceptions: IRS, administration, erroneous payments, etcNo commercial organization has accomplished performance-based IT on magnitude of government (PART, CPIC and FEA)8The Chronic Problems of the 1990s: What We Found When We Took OfficePaving Cow paths: Agenc

13、ies automated management problems, instead of leveraging e-business to fix themRedundant Buying: Multiple agencies bought the same item, instead driving economies of scale or creating one-stop points of serviceProgram Management: Few delivered on time, on budgetPoor Modernization Blueprints: Few age

14、ncies had a business-driven enterprise architecture, a roadmap that showed what IT investments will be used to better improve performanceIslands of Automation: Citizens had to deal with multiple agencies (22,000 websites) to get service, instead of a single point of service website or call centerAge

15、ncies could not easily collaborate for key missions like Homeland SecurityPoor Cyber Security: IT security was seen as an IT or funding issue, instead of agency management issue9Lesson Learned: E-Government Strategy Must Focus on Unifying and Simplifying Government for CitizensIndividuals: easy to f

16、ind one-stop-shops for citizens - creating single points of easy entry to access high quality government services. Businesses: reduce burden on businesses through use of Internet protocols, un-complicating interactions, and consolidating myriad redundant reporting requirements.Intergovernmental: mak

17、e it easier for states and localities to meet reporting requirements, while enabling better performance measurement and results, especially for grants.Internal efficiency and effectiveness: reduce costs for federal government administration by using best practices in areas such as supply chain manag

18、ement, financial management, and knowledge management.10Government to CitizenGovernment to GovernmentInternal Effectiveness and Efficiency1. USA Service 2. Free File 3. Online Access for Loans 4. Recreation One Stop5. GovBenefits1. e-Vital2. e-Grants3. Disaster Management4. Geospatial Information On

19、e Stop 5. Project SAFECOM 1. e-Training 2. Recruitment One Stop3. Enterprise HR Integration (includes e-Clearance)4. e-Travel 5. Integrated Acquisition6. e-Records Management7. Payroll ProcessingManaging PartnerOPMOPMOPMGSAGSANARAOPMManaging PartnerSSAHHSFEMADOIFEMAManaging Partner GSATREASDoEdDOILa

20、borGovernment to Business1. Federal Asset Sales2. Online Rulemaking Management3. Expanded Electronic Tax Products4. Consolidated Health Informatics 5. Business Compliance One Stop6. International Trade Process StreamliningManaging PartnerGSAEPATreasHHSSBADOCE-AuthenticationLesson Learned: Citizen-ce

21、ntered Initiatives can work, but No Magic Formula Exists11Lesson Learned: A business-focused framework is Required for Cross-agency ImprovementsThe Federal Enterprise Architecture (FEA) provided OMB and Federal agencies with a new way of describing, analyzing, and improving the Federal Government an

22、d its ability to serve the citizenThe FEA enabled a means of developing options across the organizational obstacles that have historically hindered improvement without forcing reorganizationThe FEA is a business-focused approach and is not just for ITThe FEA provided a common framework for improving

23、 a variety of key areas12The Federal Enterprise Architecture Provides the Framework for TransformationBusiness Reference Model (BRM) Lines of Business Agencies, Customers, PartnersService Component Reference Model (SRM) Capabilities and Functionality Services and Access ChannelsTechnical Reference M

24、odel (TRM) IT Services StandardsData Reference Model (DRM) Business-focused data standardization Cross-Agency Information exchangesBusiness-Driven ApproachPerformance Reference Model (PRM) Government-wide Performance Measures & Outcomes Line of Business-Specific Performance Measures & OutcomesFedera

25、l Enterprise Architecture (FEA)Component-Based Architecture13Business Cases Drive Performance ImprovementAgencys IT Budget SubmissionBusiness CasesClear Performance Gap IT will address?Should the Federal Government perform this function?Support the PMA and is it collaborative?Part of the Modernizati

26、on Blueprint?Clear performance goals and measures tied to the business?3 Viable Alternatives for closing the performance gap?Performance Based Acquisition and Contracts?Yes Yes Yes Yes Yes Yes Strong Risk Management Plan?Project Management Plan with milestones?Addresses Security and Privacy?Life-Cyc

27、le Costs are well planned and appropriate?Yes Yes Yes Yes Yes $14The FEA and IT Capital Planning processes are tools for leveraging opportunitiesThrough the Federal Enterprise Architecture, agencies characterize each of their IT investments by:The business line the investment supports,The performanc

28、e the agency seeks to achieve, andThe components and supporting technology that comprise the investmentOMB, Federal CIO Council, and agencies work together through the budget process to analyze the Federal IT portfolio to:Improve mission achievement and customer serviceReduce costs through eliminati

29、on of redundant IT investmentsCreate IT Portfolios around Lines of Business and customersShare and re-use business and service componentsIdentify data sharing opportunities across agency-boundaries152004 Presidents Budget Federal IT Investment Portfolio (dollars in billions)$4.7 (IT Security is incl

30、uded in the Mission Area and Office Auto/Infrastructure)$37$21$1Mission Area ProjectsOffice Automation/InfrastructureEnterprise ArchitectureIT Security500+ projects have good business cases; over 750 projects ($21 Bn) “At-risk” requiring business case enhancements Better project management Integrati

31、on with the Modernization Blueprint Satisfy the security criterion Link the investment to agency strategic goals and provide performance objectives Adequately address the risks16Progress As Of Late Summer 2003Government wide23 of 24 projects deployed key components; 6 new LOB Consolidation projects

32、initiated #4 for G2B websites in January, #6 G2CIT governance: FEA, business case and A-11Firstgov: 3 clicks to service, Harvard Innovation in Government Award; one of Yahoos 50 Most Incredibly Useful Websites; over 500% increase 37M usersOffice of Citizen ServicesFree Tax Filing for at least 60%, m

33、ade easy with trust; 2.7 M filersG: (USA Today Hot Site) uncomplicates the welfare bureaucracy; find services in minutes versus daysR: GAO says easy to find, read and comment on proposed regs vs. redundant agency sites(over 600,000 visits in first week)G: provides training for pennies per student to

34、 about 45,000 feds in first six months, over 45 M visitorsR: v2 with clickable mapE-Payroll: Consolidation to two winning teams from 22 providersE-Gov Act Signed; Administrator and Office fully operational G web accessible GIS & tool enables sharing and broad re-use of multi-billion investments in m

35、ap tools and dataWithin Agencies VA, Energy, Education advanced to yellow in status; NSF to greenAll but 7 agencies making significant progress in addressing chronic problems and joining in citizen-centered E-gov SolutionsSome ExamplesNavy e-business OfficeEnergy, VA, and Justice have elevated CIO r

36、ole, to drive change and resultsVA-DOD integrated patient medical records to provide seamless service to veteransEducation performance based data management initiative to streamline data collection burdens and eliminate redundancyEnergy Department terminates BMIS and creates I-MANAGE to integrate di

37、sparate HR, FM, procurement, facilities management, and budgeting systemsGISRA baselines and Plans of Action and Milestones are used to define and track security improvements50%-100% improvement in key areas of IT security; but considerable work remains17What Benefits Are we Seeing From E-Government

38、Responsiveness and Service Orientation In Government to Citizen and Government to Business InteractionsProof Point: The Internet is the predominant way Americans interact with their governmentProof Point: Decision making times reducingWidespread politician understanding of business process integrati

39、onProof Point: common use of concepts such as simplifying government, performance measures, information sharing, government on-line, IT securityProof Point: Increasing use of electronics in democratic institutions (esp. elections, policy and rule making, campaigns)18How And Why We Got Traction1. Foc

40、us on results that matter to the customer, not technology- E-Gov is about the business of government, not websites- IT is enabler, but also a barrier to reform if not brought under control and focused from citizen (vs. agency perspective)2. Management reform must go beyond IT, to address organizatio

41、n and resource management effectiveness- Presidential Focus/Cabinet accountable for progress, graded by scorecard- E-government reflects ITs role in modernization, especially use of knowledgeable teams that replace outdated organization structures (incompetent hierarchies and islands of automation)3

42、. Key Elements of IT Management are world class- Business cases and portfolios for treating IT as an investment- Performance focused, business driven architecture that links IT components to results- IT security 19Example: One-Stop Portal20Example: Re-working the Delivery Channel21A Vision Of The Fu

43、ture: The Emerging Government Workers Will Rely on Resource Management ToolsFile SharesTracking DBDocument LibraryTeam Web SitePartner Web Site3rd Party Web SitesEnterprise Data IntegrationOnline Toolkit Portal Software with access to email, Workflow tools, Security/Access/PKI, and Advanced KM tools

44、Legacy LOB AppsEnterprise Apps (ERP, etc)Dont worry. I have everything I need to help you. Help! Im lost in a maze.22Todays IT-related ChallengesRedundant, customized applications drive spending beyond need, while limiting agility and ability to collaborate. Data and storage management are increasin

45、gly complicated and expensive, yet employees are awash in data, unable to share, and missing key information when needed.Compute resources are bought for each major application and are under-utilized.What is the real binding constraint on agility?Do infrastructure and other IT investments lock-out t

46、he ability to integrate information and business processes across businesses? 23Commoditization of hardware(esp. Intel servers)Commoditization of business applications(App servers, ERP, SCM)Commoditization of OS and Runtime ComponentsService oriented architecture andwidespread adoption of integrating standards (XML, SOAP, etc.)Breadth of connectivity optionsNew Opportunities Arising for Collaboration, Cost Reduction, and Acceleration of Deployment24BusinessApplicationsInfrastructureFact: A survey of nearly 1,000 CIOs shows that developing and managing