国际联号酒店前厅客房营销礼宾财务运营管理资料 eCertificates

1、Opera V5 Enhancement eCertificatesSeptember 2008Current eCertificate Process Opera V4 Currently, Marriott Reward members may request eCertificates from M, Worldwide Reservations, or Guest Services in Salt Lake City. At the hotel, associates are required to mark the eCertificate information in IMS as

2、 “in use.” Then, they must manually transfer the certificate number(s) into Opera. Opera allows for entry of up to five (5) certificate numbers per night in the “Award” field. This information is automatically sent to Marriott Rewards during the night audit process.Process Improvements in Version 5

3、It is no longer required to get certificate information from IMS as this information is now accessible directly from Opera. E-Certificates can only be attached to a reservation at a property (1) day prior to arrival and anytime prior to departure. Current certificates that are available for the gues

4、t to use or certificates that are currently in use at other properties are visible in the eCert screen. It is now possible to see the Members points balance from Opera, which can simplify the certificate ordering process.eCertificate “Lamp” on the Reservation Screen ECertificate LampThe lamp is NOT

5、an indication that a certificate is attached, only that this Marriott Rewards member has certificates available eCertificate Lamp on the Reservation Screen, continuedeCertificate LampViewing & Selecting CertificatesCtrl-T, then type “E”Viewing & Selecting Certificates, continued1 - Click here to mar

6、k the appropriate(and available) Certificate(s) with an X2 - Click Attach (button activates when a certificate is selected)3 Selected certificate is removed from list above and is now attached to the reservation with a “Pending” statusViewing & Selecting Certificates, continued Certificate has been

7、attachedViewing & Selecting Certificates, continued Status remains “PENDING” until Marriott Rewards processes the request and sends a message back to Opera If processed correctly, the status will change to “IN USE.” The record must be in this status prior to being checked out, otherwise the redempti

8、on must be handled manually.eCertificate Screen Certificate Type:P = PaperE = eCertAward Description: Indicates what kind of awards are available, such as Upgrade certificates Yes/No columns indicate the type of Certificate:Package UpgradeGifted certificateeCertificate Screen, continuedeCerts are re

9、demption certificates that are not linked to a certain reservation, but have a night value and a hotel category attached. Award Description contains length of stay and hotel category (CTG)eCertificate Screen, continuedReservation Certificates (also called “ResCerts”) will always display the MARSHA c

10、onfirmation number next to the description. You must verify the CRS Number of the Certificate with the CRS number of the reservation. The MARSHA Confirmation numbers must match for you to select the Certificate for this reservation Adding Certificates Manually The certificate was ordered on the day

11、of arrival The file has processed, but the new eCert is not downloaded A guest provides a certificate number that is not viewable on the eCertificate screenClick the New button on the e-Certificates screen to enter certificates manuallyAdding Certificates Manually, continued Certificate Number and M

12、arriott Rewards number are mandatory for manual entryAdding Certificates Manually, continued If a guest presents a Paper Certificate (usually a Gifted Certificate) for redemption, you are able to add it to the reservation. This means that the paper certificate must be processed manually by Accountin

13、g, and will not be part of the Export file, it is the same process as todayMarriott Rewards number is mandatory use the number on the paper certificateSelect Award Category for Gifted CertificatesCheck-out with Certificate still in “Pending” status If the e-Certificate request is still pending at ch

14、eck-out and not marked IN USE, the guest can be moved to OPEN FOLIO status. (This is one of the check-out options if you have Open Folio activated.)The certificate request will be updated to IN USE and then sent in the MRW Stay file when the folio is closed. Once the record is in Open Folio status y

15、ou can view the status of the certificate, however you are unable to attach and reattach certificates.C/O with Certificate still in “Pending” status, continued Click the Advanced button see more Search options Select the Open Folio option to display all open folios Looking Up Certificates in History

16、 To view the certificate, click Options, then click e-Certs on the Reservation Options screenThe E-Certs indicator will still be visible on a checked-out reservationLooking Up Certificates in History Example: e-Certificate screen for a past reservationYou can review the certificates that were attach

17、ed to the reservation and their status upon check-out. Reports: J104 MRP Stay Activity Extract Select the date or date range for which you wish to review past stay dataThis report may be run to review data on past stays. You can run it for a single date or range of dates, and enter specific data in

18、any of the filter fields to tailor the report to your needs.Use the Filter fields to enter specific data that narrow the report parameters. Notice that the Certificate Status, Rate Code and Payment Type fields all have down arrows, allowing you to pick from a list of valid entries.Reports: J104 MRP

19、Stay Activity Extract This report is useful for Accounting, when reconciling Marriott Rewards redemption stays or membership points earnings.Reports: J108 MRW E-Certificates You can run the report for a certain date range and filter it by Rate Code, Room Type and Reservation Status.This option allows you to filter by the status of the attached e-Cert, and/or s