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1、Six Sigma的了解第1 部 6sigma的槪念第 2 部 SDI的 6sigma 6 6 6 6 6 6 6 6 (CP) 6 6 GE 6 1 6sigma 6 (Dr. Harry, 6 ) 6s , (Working Smarter)spec1/2+6s-6s-3s+3s6 1987 6() . , . -Mikel J.Harry, Ph.D.1. 6 : (100 3.4 )2. 6 : 6 , 3. 6 : 6 4. 6 : 6 / Six Sigma 6 6 6 . PPM 6 3.4 5 233 4 6,210 3 66,807 2 308,537 (1.5 )6 5 ,

2、 Process 4 , QC7 3 , Six Sigma 1/1/ 1/ 301.5/ 6543 Six Sigma Benchmark 2 3 4 5 6 -The Vision of Six Sigma : Mikel J. Harry,1997- (PPM)100,00010,0001,000100101(IRS) (140,000) 233PPM 3.4PPM (0.43PPM)66,810 , , , ( 1.5) 2 308,537 3 66,807 4 6,210 5 233 6 3.4PPMCPDefectHP(5.2)Motorola(5.5) TI(5.7) SDIUs

3、er (4.3)Panel (3.4)DOT (5.0) PPM2520151053.4233621066807308537500000%Sigma 6 5 4 3 2 1 6Motorola5(GE)4(SDI)10%1015% 6 / / Motorola Allied Signal ABB GE SONY Future Plan 19931995(1)Sigma Level : 3.7 4.7:$7.75 coil (2%) : $ 4 (steel) : $2.85 :%0.3 : $0.61999 6 *6 19871992(1)Sigma Level : 4 5.5 5 $24 (

4、) $10 ( )1992 2 10 Jet engine 19941996(1)Sigma Level : - :$12 63% 53% 49% 96%Set-up 76%Cost Productivity 6% 19951997 (1)Sigma Level : 4.4 38 2000 6 1997 Sigma Level : 3.5TQC+6 500PPM 6 . . . .6 Six Sigma Six Sigma Engine Six Sigma/ (Black Belt) 2nd Wave Six Sigma 1st Wave6 6 Infra (BB) (Project Revi

5、ew) Measure ToolAnalyze ToolImprove ToolControl Tool / 6 / MeasureAnalyzeImproveControlGreen Belt 6 ABCD( , ) 6 35 1 ()( ) 6 Our Survival BusinessGrowth .CustomerSatisfaction , . Quality,Cost,Delivery,Service .ProcessCapability .ProcessVariation .StatisticalThinking . StatisticalTechnique .Measure .

6、 Chart .Solve Implement .6 (CP: Process Capability)INPUTPROCESSOUTPUT =INPUTOUTPUT=ProcessProcess , , , (Defect) (Variation) , , . . 6QUALITY Yield Productivity TotalCycle TimeReductionReliabilityTotal CostReduction Life Time MTBF A/S Inventory Lead Time Cycle Time 6 Six Sigma (Product, Process, Peo

7、ple) Top-Down (, , , )%() QC 7 QC StoryBottom-Up PPM (Product) (QC, IE, VE, TPM )Top-Down ( ) 6 GE 6 4 , , “ 1015% , 6 80120 (Process) MBB BB6 (TOP ) ( ) ( ) (6 Belt) (Customization) No Spec No Work ( ) 6 6 6 6 6 6 6 6 Vision 2 SDI 6 6 6 6 6 6 6 6 (Digital) Network Mobile Digital Network化 Real Time

8、Service 化 化 ?TrueLeader可Change! ! - - - 98 1.3% - - 1 , 29 - - Digital & Exponential - Data & Process - 大 Q-Cost 多 , , 有 = “6Why? Product Process People 6 6 1 , Global Pro , . 1999.1999. 以後 , Infra 12 = “6 ! 2 6 : 6 : 6 The Way We Change “ The way we change . . Quality . . . . 6 Speedy for CustomerI

9、nnovative for TechnologyNetworking for People7 ValuesTrue Leader in Digital World Vision Customer Quality Innovation Communication Competency Integrity 613 6 (SDIs 7 Value) ValuableCompanyProcessPeopleProduct 3 “6 () Process () 6 30% Global Management/Network () / 1 / Global PROPeopleProcessProduct

10、10 8 6 ()R&D6 6 Project. ProcessPeopleProductERPSCM () 6 Vision Champion 6 PROCESSPEOPLEPRODUCT / Global Standard () 4 1 6 True Leader in Digital World Project Black BeltGlobal Pro Q-COST 5% 1 6 20% Overhead, Project 4 1-:7 20% (PJT) (DFSS) Global ERP Q-Cost 85% 30%Project 100% 100% 6 Project Global

11、 / Q-Cost(Process ) (,) Process / 6 (1996 1998)(1999 2000)(2001 2002)6 . (BB). (Kick-Off). . . . . (DB,). . (ROI) . . . . . . E - Business. . . E - Commerce Grand Champion()Champion()Champion()Champion(/)Owner1()Owner2()GB ProjectGB ProjectGB ProjectBB ProjectOwner1()Owner2()GB ProjectGB ProjectGB ProjectBB Project.BB/Owner1() 6 Grand ChampionChampionOwnerProjectProject 6 Project Project SDIBelt Mix型 Champion BB PJT BB PJT Project Project Top Down 6 . BP . . 6 . 6 6 (Bottom Up) ( )Belt GB ( ) Leadership (

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