2014全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库（20140415定稿）

1、PAGE PAGE 7全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库Part one 句子：中译英：欢迎光临我们酒店。译：Welcome to our hotel.先生，请让我为您介绍一下房间设施。译：Let me introduce the room to you, sir.在房间上网是免费的。译：We offer free internet service in the room.先生，这是您的房间钥匙。译：Here is your room card, sir.祝您在我们饭店过得愉快。译：I hope you will enjoy your stay in our

2、 hotel.对不起，请问有没有要洗的衣服？译：Excuse me, do you have any laundry?我们随时为您服务。译：We are always at your service.请问1628号房间在哪？译：Excuse me, where is Room 1628, please?请问您的衣服要怎么洗？译：How would you like your laundry cleaned?请问您房号是多少？译：May I have your room number, please?我带您去您的房间。译：I will show you to your room.房间里有小冰箱。

3、译：There is a mini-bar in the room.我现在可以打扫您的房间吗？译：May I make up/clean your room now?酒店为客人提供免费的擦鞋服务。译：The hotel provides free shoe shining service for the guests.抱歉，单人间已经全部订满了。译：Im sorry, our single rooms are fully booked.离开房间时请记得带钥匙。译：Please take the key card with you when you leave the room.对不起，现在不行

4、，我这儿有个客人。译：Sorry, not now. I have a guest here.先生，您什么时候比较方便？译：What time would be convenient, sir?您希望我什么时候过来打扫房间？译：When would you like me to clean your room?这件毛衣要用冷水手洗。译：Id like this sweater washed by hand in cold water.你替我要一辆出租车好吗？译：Could you get a taxi for me, please? 您希望什么时候把衣服给您送回来？译：When would y

5、ou like your laundry back?请让我看一下您的住房卡好吗？译：Could you show me your room card, please?我来取您要洗的衣服。译：Im here to collect your laundry.我可以借用一下走廊里放着的那张床吗？译：Can I use the bed in the corridor?我想多要一床毛毯和两只枕头可以吗？译：Can I have one more blanket and two more pillows?我来帮您拿行李吧。译：Let me help you with your luggage. / bag

6、gage.卫生间的香皂用完了，请再给我添一块新的，好吗？译：The soap in the toilet has been used up. Will you please give me a new one?很抱歉让您久等了。译：Sorry to have kept you waiting.这是2139房间。请送一个电熨斗。译：This is Room 2139. Can you send me an iron, please?您一共有几件行李？译：How many pieces of luggage/baggage do you have?请您填写洗衣单，好吗？译：Could you fi

7、ll in/out the laundry form, please?对不起，都快中午了，我的房间还没打扫。译：Excuse me, its almost noon. My room hasnt been made up/clean yet.)请问您喜欢什么样的房间？译：What kind of room would you like/prefer?水龙头整晚都在漏水。译：The tap is leaking all night long. 3206房间的电视机坏了，请派人来修理一下。 译：The TV in Room 3206 isnt working. Please send someon

8、e to fix/repair it.房间面山，十分安静。译：The room is facing the mountain. Its very quiet.我想用信用卡结账。译：Id like to pay my bill by credit card.史密斯先生不在房间，您需要留言吗？译：Im afraid Mr. Smith is not in the room now. Would you like to leave a message?您最后一次是什么时间，在什么地方看见它的？ 译：When and where did you last see it?英译中：Housekeeping

9、, may I come in? 译：我是客房服务员，请问可以进来吗?Your room number is 3611. Let me show you up there. 译：您的房号是3611。我带您过去。Have you got a booking, madam? 译：女士，请问您有预订吗？The room is at the end of the corridor. 译：房间在走廊的尽头。The air-conditioner doesnt work.译：空调坏了。This is a room with a sea view.译：这个房间是海景房。How do you like thi

10、s room?译：您觉得这个房间怎么样？When can I have my laundry back?译：我什么时候能取回送洗的衣服？Heres your room. May I put your luggage/baggage here?译：这是您的房间。我把您的行李放这里好吗？Youve got three pieces of luggage/baggage. Is that right, sir?译：先生，您一共有三件行李，是吗？Well dry-clean the dress.译：我们将干洗这条裙子。Is there a tag attached to the luggage/bag

11、gage?译：行李上面有标签吗？Theres a 10% discount for a double room.译：大床间可以打九折。Ill send them up to your room, just one moment. 译：我马上把东西送到您的房间，请稍等。What time will you arrive, sir? 译：先生，请问您几点到达？We look forward to seeing you. 译：我们期待您的光临。Whats the rate for a single room? 译：单人房的房价是多少？Im very sorry, sir. The hotel is

12、fully booked. 译：先生,很抱歉，酒店的房间已经预订满了。Please deposit your money, jewelry and other valuables in the hotel safe.译：请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。Certainly, sir. Ill clean up your room earlier tomorrow.译：好的，先生。我明天早点打扫您的房间。You can make long distance calls from your room.译：您可以在房间里打长途电话。Im sorry, sir. Im going

13、to your room as soon as I finish this one.译：对不起，先生，我打扫完这个房间就去您的房间。If you have any requests, please dont hesitate to let us know. 译：如果您有问题，请随时找我们。Good evening. May I do turn-down service for you now? 译：晚上好，现在可以为您开夜床吗？Id like to have an extra blanket and one more glass. 译：我想多要一张毯子和一个玻璃杯。Please fill in

14、/out the laundry list and put it with your laundry.译：请填好洗衣单，并把它跟要洗的衣服放在一起。The business hours are from 9:00 a.m. to 10 p.m.译：营业时间从上午九点到晚上十点。Do you prefer laundry returned on the same day or by express service? 译：您的衣服是要当日取还是快洗服务？Could you tell me some features of your suitcase?译：您能描述一下皮箱的特征吗？Were very

15、 sorry for the delay, sir. Your luggage/baggage was wrongly delivered to Room 608.译：很抱歉行李送晚了，您的行李被误送到608房间了。We apologize to you for having troubled you so much. 译：很抱歉给您添了这么多麻烦。There is a socket beside the desk. 译：书桌旁有插座。I assure you it will never happen again. 译：我向您保证这类事情以后不会再发生了。Im afraid all hair

16、dryers have been sent out. 译：恐怕我们的吹风筒都被借走了。There is a Hotel Directory in the desk drawer.译：桌子抽屉里有酒店服务指南。For baby-sitting service, the charge is 50 Yuan per hour. 译：托儿服务每小时收费50元。How would you like to make payment, by credit card or in cash? 译：请问您要怎么付款，刷卡还是付现金？Im afraid we have no record of your reser

17、vation.译：恐怕我们没有您的预订记录。Please call the Front Desk when you want your room done. 译：当您需要清理房间时，请给前台打电话。Pets are not allowed in the hotel. 译：酒店内是禁止养宠物的。Part two 情景应答：Q：What will you say if a guest comes to say that he cant find his watch? A：Im sorry to hear that. When and where did you last see it? / Can

18、 you tell me some features of your watch? Q：You are going to clean the room for the guest, but he tells you that it is not convenient for him now, what will you say? A：Ill say: Thats all right. I will be back later. What time would be convenient, sir? Q：What will you do if the guest says that she wa

19、nts to use her hairdryer but its 110 volts? A：I will send her a transformer or a hairdryer for 220 volts. Q：You are going to make turn-down service for the guest, but he is working, what will you do? A：I will ask the guest if I can do it now. If not, I will ask him when it will be convenient for him

20、. Q：If the guest calls to complain that his room is too cold, what will you do? A：I will tell him that there is a blanket in the closet, or I will send him an extra one. Q：If the guests want to take part in a party, but they are worried about their babies, what will you say? A：Maybe you can try the

21、baby-sitting service in our hotel. The charge is 80 Yuan per hour. Q：What will you say if a guest wants to have an extra pillow? A：Certainly, sir /madam. Ill bring it to you right away. May I have your room number, please? Q：If a guest calls to complain that the bulb in his room is broken, what will

22、 you do? A：I will apologize to him and tell him that the electrician will come soon. Q：What will you do if the guest wants to surf the internet in the hotel？A：I will tell the guest that the hotel offers free internet service in the room, and there is an internet caf in the hotel as well.Q：How will y

23、ou introduce your guestroom to the guest？A：I will introduce the equipment, the views, the services in the hotel and so on to the guest. Q：When a guest asks you to take her clothes for laundry by phone, what will you say? A：Certainly, madam. I will pick up your laundry soon. May I have your room numb

24、er, please? Q：When you delivered the laundry to a wrong guest, how would you apologize to the guest? A：We are very sorry for the mistake. Im sure this will not happen again. Q：When a guest asks about the express laundry service, what will you say?A：For express service, you may get your laundry back

25、in 4 hours. But there is a 50% extra charge. Q：What do you need to check when you come to collect the guests laundry? A： I will check how many pieces of laundry there are and see if the guest has filled in the laundry list. Q：What will you say if a guest without a reservation wants to check in at the Front Office?A：Just a moment, please. Let me check if there are rooms available.Q：What will you say when the guest has finished checking-in?A：Here is your room key a