酒店宴会厅培训手册(WelcometoBanquet24p

1、WelcometoBanquet宴会厅欢迎您TrainingManual培训手册TheBuddySystem伙伴制度TheBuddysystemhasbeensetinplacetoworkinwiththeBanquetTrainingManual(BQTTM).TheBuddywillberoisteredthesameshiftsasthenewemployeeandliaisewiththeshiftleaderastohowtheyprogress.这个伙伴体系是与宴会厅的员工手册相配套的，伙伴会和新员工一起工作，并把新员工的学习进程汇报给上级领导。Responsibilityofa

2、buddyistomakesurethenewemployeeunderstandsproceduresofBanquetandhowtofollowstandardssetinplaceasoutlinedintheBQTTM.对于一个伙伴的责任来说，是要确保新员工明白宴会厅的操作程序并能按照宴会厅的培训手册中的大纲规定的标准实际操作。Theoutcomeofthistrainingmanualwillensurethatthenewemployeeiscompetentinallareasofthedepartment.Aclearunderstandingwillbeestablishe

3、dfirstly,ofBackofHouseproceduresbeforetheyventureintoservice.Thiswillcreateaprofessionalandpositiveoutlookbyall.这个培训手册的目的是确保新员工能胜任部门的所有工作。员工实际服务之前会很清楚的了解餐厅的程序，这将给大家创造一个专业的、积极的工作环境。YourBuddyis你的伙伴是ManualOutline手册目录JobDescription工作职责SavvyService聪明服务BasicKnowledgeforNewEmployees宴会厅新员工需掌握的基本知识*WesternSe

4、rvice西餐服务1. Menu&Description自助餐菜单知识2. TableTopSetting.StationSetupandPantrySetup桌面摆台，整理边柜和备餐间3. ServiceProcedure服务程序*ChineseService中餐服务1. Menu&Description中餐菜单知识桌面摆台，整理边柜和备2. TableTopSetting,StationSetupandPantrySetup餐间3. ServiceProcedure服务程序*MeetingandCoffeeBreakService会议服务1. Varietiesofmeet

5、ingsetup各种会议的台型2. ServiceSequeneeforMeeting会议服务程序3. BanquetTables4. Mienplaceforcoffeebreak咖啡台布置所需餐具Beverage饮料单BeverageList饮料单JobDescription工作职责SUMMARYOFPOSITIONS:职责说明Toprovide5Starhospitalityfoodandbeverageservice,throughouttheBanquet,maximizingguest'sexperienee,usingSavvyService.运用聪明服务计划来体现五星级

6、的餐饮服务，使客人能在宴会厅得到最佳的感受。SCOPE大纲Toensureguestsatisfaetionbyprovidingexeellentfoodandbeverageservice,inafriendly,competentandprofessionalmanner.Promotingafunworkenvironmentandbeingateamplayer.Theemployeewillalsohaveachaneetomulti-skillinotherF&Boutlets.优秀的餐饮服务必须具备友善、自信与专业的水准从而向客人提供满意的服务。创造愉快的工作环境，融入

7、集体并成为集体的一员，员工也可以有机会去餐饮部其他部门学习更多的技能。Uponcompletionoftraining,theemployeeswillbeempoweredtoresolveguest'sissues,inaccordaneewiththeRenaissaneestandards,beforeapproachingtheShiftLeaderforassistanee.完成培训后，即使在没有领导的协助下，也能运用万丽酒店的服务标准来解决客人的问题。OBJECTIVESANDACOUNTABILITY:目标与重要事宜1. LearningandfollowingStan

8、dardsandSpecification'softheoutlets/bar.学习并运用餐厅和酒吧的基本知识。2. ProvidingfeedbacktoShiftLeaderonwaysofenhancingservicedeliveryandserviceprocess.向领班提供反馈从而来提高服务水准。3. Amajorobjectiveofthispositionwillbetoachievealeveltobeempoweredtohandlespecialrequestsfromoutletguests.本职位的一项主要任务是运用所学的知识和所负担的职责处理客人的特殊要求

9、。SUPERVISIONEXERCISED:NoneSUPERVISIONRECEIVED:ReportdirectlytoF&BAttendantGrade2andtheShiftLeader直接向二级服务员和领班汇报。RESPONSIBILITYANDAUTHORITY责任和授权1. DemonstrateRenaissaneeStandardsatalltimestoguestsandfellowemployees.每时每刻都要对客人和同事表现出万丽酒店服务标准。2. BecomefamiliarwithRestaurant/BarStandardsandProceduresan

10、dfollowthemaeeordingly.逐步熟悉餐厅/酒吧的服务标准和程序，并且依照那些标准操作。3. Knowledgeofindividualmenuitemsincludingbasicingredientsandmethodofpreparation.掌握菜单中每一道菜的知识，包括基本原料和制作方法。4. BasicFood&Beverageterminology.掌握餐饮的专用词语。5. KnowledgeofFood&Beverageequipment.掌握餐饮器具。6. KnowledgeofFoodandBeverageitemsandprices.掌握食

11、品和饮料品种和价格。7. KnowledgeofSettingupoftablestothespecifiedstandards,fordifferentmealperiods.掌握不同时间段的桌面摆放布置。8. Attendandcomprehendinformationdiscussedduringbriefingsessions.开会时，参加并且领会所讨论的内容。9. MaintainpropergroominginaccordaneewiththeEmployeeHandbook.遵守员工手册中仪表仪容的规定。10. ServeFood&Beverageinafriendlya

12、ndprofessionalmanner.用友善和专业的态度服务客人。11. Wearappropriateuniformsforthearea,assuppliedbythehotel.工作时，穿着酒店制服。,_II丨12. Wearappropriatefootwearasspecifiedintheemployeehandbook.工作时，穿着酒店工作鞋。13. Befamiliarwithservicefacilitiesinthehotel.Includingnamesofotherrestaurantbarsandbanquetroomsinthehotel.熟悉酒店内的设施，包括

13、其它餐厅酒吧和宴会厅名字。14. Beawareofanyspecialeventsinthehotel.能够知道酒店特别事件。15. Endeavortorememberguest'snamesandaddressthembytheirsurname.尽可能地记住客人名字，并且用他们的姓来称呼。16. Preparemis-en-placeforallmealperiods为每一餐准备所需餐具，器皿，刀叉等用具。17. Reportanyguestfeedbacktothesupervisoronduty.向当班主管汇报客人的反馈意见。18. Ensurethatworkareais

14、cleanatalltimes.在每时每刻都要保持工作区域的清洁。19. EnsurecarefulhandlingofequipmentandlinenaswellasfollowingS&Psforlinenexchange要确保用具和布草交接工作的准确性。PREFEREDKNOWLEDGE/QUALIFIATIONS:员工资力/条件HighSchoolCertificate高中学历TourismSchoolCertificate旅游学校学历WorkingknowledgeofEnglishFluencyinEnglishwillbeadefiniteadvantage与工作相关的

15、英语知识-英语会话流利者优先。F&BServiceexperieneepreferredbutnotessential最好有餐饮服务经验。BanquetBasicKnowledgeforNewEmployees宴会厅新员工所需掌握的基本知识LocationofGrandBallroom,BallroomI,BallroomII,PrefunctionArea,BanquetBar,BanquetStewarding,BanquetStore,MeetingRooml-10andBusinessCenter.宴会厅，宴会厅走廊，宴会洗碗间，宴会厅仓库，会议室1-10，商务中心Locati

16、onofToiletneartoBallroomandmeetingroomsL离宴会厅和会议室较近的卫生间TelephoneNo.ofhotel酒店电话号码TimeSheetforsignin&signout,DutyRoster签到签出表，排班表F&BOrganizationChart餐饮部组织结构图Nameofhis/hercolleges同事英文名字LocationofWanLiChineserestaurant,Chinesekitchen,Westernkitchen,Banquet,Stewarding,LobbyLounge,RenaissaneeBrasser

17、ie,中餐厅，中厨房，西厨房，宴会厅，管事部，大堂吧，西餐厅的方位UnderstandthesecurityresponsibilitiesofBanquetandLocationofFire-ProofingDoors了解宴会厅的安全责任及防火门所处的位置。KnowtheopeningtimeofeachoutletinF&B了解餐饮部其它部门的营业时间Food&BeverageEquipment餐饮用具Chinaware:瓷器Ashtray烟缸B/BPlate面包盘CoffeeCup咖啡杯CoffeeSaucer咖啡底盘CreamerJug奶缸DessertPlate甜品盘

18、DinnerPlate主食盘EspressoCup意式特浓咖啡杯EspressoSaucer意式特浓咖啡底盘Salt&PepperShaker盐与胡椒瓶SoupBowl汤碗SugarBowl糖缸ToothpickHolder牙签盅CerealBowl麦片碗ButterDish黄油SauceBoat汁盅TeaPot茶壶Hollowware:不锈钢用具CoffeeDecanter玻璃咖啡壶CoffeePot咖啡壶CoffeeUrn咖啡炉IceBucket冰桶WaterPitcher冰水桶WineBucketw/stand冰酒桶WineCraft酒篮Flatware:餐具AppetizerK

19、nife头盘刀B/BKnife面包刀CakeKnife蛋糕刀CakeServer蛋糕铲DemitasseSpoon意式特浓咖啡勺DessertFork甜品叉DessertSpoon甜品勺DinnerSpoon主菜勺MainFork主菜叉MainKnife主菜刀ServingFork服务叉ServingSpoon服务勺ServingTong服务夹SoupLadle汤勺SoupSpoon汤匙SteakKnife牛排刀TeaSpoon茶匙Glassware:玻璃用具ChampagneFlute香槟杯Hi-BallGlass长饮杯OldFashion老式杯RedWineGlass红酒杯SherryGl

20、ass雪莉杯Tumbler烈口杯WaterGoblet水杯WhiteWineGlass白酒杯JuiceGlass果汁杯MeetingFloorPlan会议台型布置：Theatrestyle（PictureAttached）剧院式布置:（附图）Applytolecturemeeting（Normallymostparticipants）适用于讲座式会议（人数较多）;LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用；Flexiblesetup,Makethebestofspaceandbeeasytoaddorreducenumberof

21、seats.特点:布置较灵活，充分利用空间，可随时增加（减少）与会人数；Icewaterstationandcoffeestationwillberequired.需要设置冰水台和咖啡台ClassroomStyle（PictureAttached）教室式布置:（附图）Applytothemeetingthatparticipantshavetomakenote.适用与会者需作笔录的讲座式会议；LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用；Theset-uptakealotofspaceandparticipantsarelimit

22、ed.占用空间较多，人数受限制；Generally,Headtablewillberequiredtosetup.一般要设主席台；Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖；铅笔和纸TheatrestyleandClassroomstylecanbemixed.与前者剧院式布置可结合使用；“U'Shape（PictureAttached）“U'字式布置:（附图）Applytosmallseminarorlecture.适用小型研讨会或讲座；Normally,Lowplantarerequiredtoputinc

23、enterof“U'orifnot,lecturercanwalkfreelyincenterof“U'中间空间较大，放置植物或者让讲师自由走动；Limitedparticipants人数受限制。LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用；Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖；铅笔和纸HollowSquare（PictureAttached）“回”字式布置:（附图）SetupofHollowSquareissimilarto“Ushape,

24、butparticipantscanbeseatedaroundthetable.基本布置同”U'字型，四周均坐人；Plantswillberequiredtoplaceinthecenter.中间空间较大，布置植物装饰；LCPandScreenwillnotberequiredgenerally.一般不用投影，屏幕等设备；Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖；铅笔和纸BoardTable（PicturedAttached）长桌式布置:（附图）Applytosmallmeetingthatparticipants

25、arebelow20.适用于20人以下的小型会议；LCPcanbeplacedonthemeetingtable.投影设备可直接放置在台上；ParticipantscanbeseatedaroundtablewhenLCPisnotavailable.不用投影设备时可四周坐人；Flowerisrequiredonthecenteroftable.中间可放置花装饰；Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖；铅笔和纸CabaretTable小圆桌式布置:（附图）Applytotrainingthattherearefewerpa

26、rticipants.适用与人数较少的培训讲座；Easilychangesetup相对灵活，改动方便；Itincarnatethevibrantatmosphereandpayattentiontoparticipationofattendee体现培训活跃气氛,注重与会人员的参与；MoreFlipChartwillberequired.一般提供较多夹纸板；Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖；铅笔和纸OthersStyle（PictureAttached）其他形式布置:（附图）FishBoneisbasicallysam

27、etoclassroomstyle.鱼骨式布置；基本同教室式布置；Double“U'shape双”U'字式布置；MeetingServiceSequenee会议服务流程：Pre-meetingPreparations会议前准备工作：Openthemeetingroomhalfanhourbeforemeetingstarts提前半小时以上打开会议室；Checktheroomtemperature,lightsandairiness.检查会议室温度，灯光以及通风状况。NotifyEngineerDepartmenttoadjustair-conditionorlights.通知工

28、程部（空调,灯光）；Preparetheicewater准备冰水；Checkthemicrophone,powerandotherAVequipments.会前检查麦克风，电源等A.V设备；TestAVequipments.AV设备的调试；Knoworganizer'sname.了解会议组织者的名字；Communicatewithmeetingorganizertorealizewholemeetingcourse.与会议组织者沟通，了解会议进程；Knowthetimeandplaceofguests'diningaftermeeting.了解客人会议结束后的用餐地点和时间。R

29、eadtheBEOsheettoknowthewayofpaymentandtotalexpenseofthismeeting.看一下宴会与订单，了解付款方式以及本次会议的所有费用。Checkthecoffeebreakstationandreconfirmthestart-timeofcoffeebreakwithorganizer.检查茶歇台的布置，和会议组织者确定茶歇时间；Welcomethemeetingparticipantsatentranceofroom.在会场门口等待会议开始；Inthemeeting.会议进行中：Adjustthelightswhenguestsdothepr

30、esentation.手动灯光的调节(特别是使用投影时的灯光)；HelpthegueststopassthemicrophoneduringtheQ&A向与会者及时提供麦克风服务；ProvidetheFaxandCopyService.提供传真和复印服务Resolvetheemergencycorrectlyduringthemeeting.正确处理会议中的突发事件：1) Lights,MicrophoneandAVequipmentsProblems:灯光，麦克风及AV设备问题：Dial8127andinformAVEngineertoadjust.拨打分机8127,通知AV工程师调

31、节。2) Air-Conditionproblems空调问题：Dial8104andinformDutyEngineertoadjust.拨打分机8104,通知值班工程师调节。3) NoiseProblems:relevant噪音问题：Findwherethenoiseismade,asktherelevantpeopletostoporinformdepartment.确认是那里发出的噪音，告知相关人员立即停止操作，或通知相关部门。4) Someproblemsyoucan'tresolve.一些你无法解决的问题：Asksyourmanager,shiftleaderorsenior

32、stafftohelpyoutoresolve.告知你的经理，领班或老练员工帮助你解决。MeetingRefreshment:会议中场休息再准备工作：Changewatergobletandrefilltheicewater.水杯和冰水的再准备；Cleanthetable.清理会场桌面；Refillthemints,paper,pencilorflipchartpaperetc.补充薄荷糖；补充会议用品，纸，笔等Cleanthecoffeebreakstationandrefillthemilk,sugar,coffeebeans,wateretc.清理补充茶歇台，补充牛奶，糖，咖啡豆，水等。

33、CheckAVequipmentandchangethebatteryformicrophone.检查A.V和麦克风电源，即使更换电池.Leadgueststorestaurantwheretheirmealhasbeenreserved.客人如果在酒店别的餐厅用餐，应及时为客人带路；Checkthemeetingroomfloor,andinformPAtocleanifitisdirty.如果发现会议室地面不清洁及时通知客房部公共卫生前来打扫；BillSettlement会议帐单：PrintthebillaccordingtotheBEOsheet.根据会议要求表及时打好账单；Checkt

34、hebillifitiscorrect.检查是否有误；Checkifthereistelephonefee.检查是否会议有电话费用；Whenthemeetingisover,asktheorganizertosignthebill.会议结束后，及时找会议组织者签字或者结账；及时跟进；Ifthereissomethingwrongonthebill,notifyshiftleaderormanagertohelpyou.如果结账时有问题及时通知领班或者经理帮助处理。Afterorganizersigning,closethebillquicklyontheMICROSnachine.(Ifpay

35、cash,leadtheorganizertoFrontOfficetosettlethebill.)会议组织者签字后，及时转入结账账号；(如果是现金及时去3楼总台结账)FirstcopyofbillwillbeplacedinBanquetOffice,Secondcopywillbegivento'-IFrontOfficeorCateringCoordinator,andThirdcopywillbeleftinIn-RoomDining.将结账完的账单第一联放在办公室，第二联给酒店会议接待或者前台，第二联留在客房送餐部；Resetthemeetingroomforsecondd

36、ay'meeting会议结束再准备工作：Afterwashandwipethewatergoblet,resetonthetable.清洗擦干水背后，将水杯重新设于桌上。Waterpitchersshallbecleaned,andkeepthemintothepantrycabinet.冰水壶清洗收入边柜；Cleanthemeetingtable.清理会议桌面；RefillMints,pepper,penciletc.完全补充薄荷糖，纸，笔等；Cleanthecoffeebreakstation,andrefillcoffeebeansandsugar.清理并补充茶歇台；Switch

37、offtheAVequipment.关闭A.V设备电源；KeeptheMicrophoneandpreciousAVequipmentintocabinet.收好麦克风，及贵重A.V设备进边柜锁好；Checkifthereissomethingguestsleft,helptokeepandleavethemessagetonextshift.检查是否有客人遗留物品，帮助收好,并在留言本上留言；Shutdowntheair-conditionandlights;lockthedoorofmeetingroom.关闭空调，灯光并锁好门；CleaningofFunctionRooms会议结束清场工

38、作：Cleanupthewatergobletandwaterpitcher.收齐水杯,冰水壶；Cleanthemeetingtablesandcollectmintsandmeetingarticlesthatwecanuseagain.清理桌面,收齐薄荷糖及尚能用的会议用品；Sendthedirtycoffeecupstostewarding.收齐茶歇用品给管事部；NotifyAVengineertocollecttheAVequipmentsandmicrophone.通知弱电工程师收A.V设备及麦克风；InformDutyEngineertoswitchoffair-condition

39、.通知工程部关闭空调等；collectIBMtablecoverandchaircover.收齐桌套,椅套；Sendthebanquettabletobanquetstore.必要时将会议桌装车收入仓库；Collectallextensivelineandadaptortostore收齐电源插口及拖线板入仓库；Checkthemeetingroomfacilitiesandseeifthereisanybreakageonthecarpet.检查会场设备，地面是否有破损；Beer啤酒Beck's贝克Budweiser百威Carlsberg嘉士伯Tiger虎牌Asahi朝日Premium

40、特级啤酒Corona墨西哥克罗娜Guinness健力士黑啤Heineken喜力Steinlager世好Draft生啤Fosters富士达Domestic国产啤酒TsingTao青岛NonAlcoholBeer低酒精啤酒MillerSharp's美乐清啤SoftDrinks&MineralWater软饮&矿泉水ChilledBottledJuices(Apple,Tomato,Orange,Pineapple,Grapefruit)冰冻桶装果汁(苹果汁，番茄汁，橙汁，菠萝汁，西柚汁)FreshlySqueezedJuices(Orange,Carrot,WaterMelo

41、n)鲜榨果汁(橙汁，胡萝卜汁，西瓜汁)SoftDrinks(CocaCola/DietCoke,Sprite,Fanta,GingerAle,TonicWater,SodaWater)软饮料(可乐，雪碧，芬达，干姜水，汤力水，苏打水)DomesticMineralWater(LaoShan)国产矿泉水(崂山)ImportedMineralWater(Evian,Perrier,SanPellegrino，Watson'sDistilledWater)进口矿泉水(依云，巴黎，圣培露，屈臣氏蒸馏水)CoconutMilk椰奶OolongTea乌龙茶Tea茶Herbal&Aromat

42、icTeas(Mint,Jasmine,EarlGrey,EnglishBreakfast,Camomile,GinsengTea)香料茶(薄荷茶，茉莉花茶，豪门伯爵茶，英式早餐茶，甘菊茶，人参茶)ChineseGreenTea(LongJing,BiLuoChun，MaoFen)中国绿茶(龙井，碧螺春，毛峰)Coffee咖啡FreshlyBrewedCoffee现煮咖啡Espresso意式特浓咖啡Cappuccino奶沫咖啡Latte伴奶咖啡ViennaCoffee忌廉咖啡ServiceProcedure(allbeverages):服务程序(所有饮料)：*Beveragesaretobed

43、eliveredtotheguestwithinthreeminutesoftheorderbeingtaken.*客人点单后三分钟内上饮料1. Useanon-slipbeveragetraytocarryallbeverages用防滑的托盘服务饮料2. Loadthebeverageusingcorrectprocedures用正确的程序装饮料3. Carrythebeveragetrayinthelefthand,usingwaisthighmethodtoperfectionanddeliverdrinks用左手托饮料，以腰的高度为标准。4. Alwaysserveladiesfirs

44、twithbeverages服务饮料时以女士优先5. Announceeachbeveragesasitisserved在服务时，要报每一种饮料的名字6. Holdglassesbythebase,neverbytherim拿杯子时要拿杯子底部不要拿杯口7. Alwayshaveasecureholdonglasswareandtrayswhenserving服务时要以安全的方法拿杯子或托盘OpeningWine&ChampagneBottles开葡萄酒和香槟酒*Allwinebottlesshouldbeopenedinfrontoftheguests,withoutspilling

45、ordamagingthewine.*所有的葡萄酒瓶在客人桌前开启，不要溅洒和破坏酒瓶。1. Presentthewinetotheguestandannouncethebrandandstyleofthewine客人桌前示酒，说出酒的名字和葡萄酒类型。2. Onapprovalfromtheguest,thewineshouldbeopenedusingthefollowingprocedures用以下的程序开酒3. Allwineshouldbeopenedinthevicinityofthetable,infullviewoftheguest.Whitewineandchampagnec

46、anbeopenedwiththeassistaneeoftheicebucket,atrayonatrayjackcanbeusedtoassistwiththeopeningofbottlesofredwine所有的酒在客人桌子附近，在客人的视线范围内。白葡萄酒和香槟放在冰桶内，托盘架上放上托盘以有利于开酒。TableWines:1. Cuthardagainsttherimbelowthelipofthebottlestoneatlytrimtheseal.Removetheupperpartofthesealandputintoyourbucket割去酒盖下方的封条，放入冰桶2. Wi

47、peawayanyaccumulatedmouldusingtheinnerfoldoftheservicecloth.Thisshouldbedoneautomaticallyevenifnomouldexists用折叠的口布把积聚的木屑擦掉，即使没有木屑产生，这个动作也要自动的完成。3. Insertthepointofthecorkscrewintothecork,notinthecenter,twistinginaclockwisedirection,guidingthecorkscrewtoensureitisdrivenstraight'-throughthecentero

48、fthecork把开瓶器转入瓶塞，顺时针方向旋转，引导开瓶器确保它笔直的通过瓶塞的中央。Thecorkscrewmustnotpenetratethroughthecorkbutshouldbescrewedfarenoughtoensureafirmgriponthewholeneckofthecork开瓶器不能刺透瓶塞，但要足够的进去，确使瓶塞能牢固的吸住整个瓶颈。4. Fittheleverintothelipbottle把杠杆其撬物放瓶口的边缘。5. Usethelevergentlyremovesthecork.Thecorkmustbepulledstraightout用开瓶器的把

49、手取出木塞，木塞必须笔直取出。6. Whenalmostremoved,gripthecorkinyourhand,gentlypullingitfromthebottle,sothatisdoesnotpop当木塞快要全部取出时，用手拿住木塞，轻轻拔出，以防有“POP的声音。7. Removethecorkfromthecorkscrewandofferittotheguestforinspection将木塞从螺旋钉上转下，请客人鉴定酒的品质。8. Cleantheneckofthebottleusingadifferentinnerfoldoftheservicecloth用口布的内侧清洁

50、瓶颈。9. Lookintotheneckofthebottleandremoveanycrumbsofcorkusingspiralofthewaiter'sfriends用螺旋钉把瓶颈内侧黏附的木屑取出。CoffeeMaking&Service咖啡的制作与服务CoffeeMaking咖啡的制作NormalCoffee:普通的咖啡：i. Usingcoffeecup.用咖啡杯。ii. Pressthecoffeebutton.按咖啡的按扭。DecaffeinatedCoffee:低因咖啡：i. Usingcoffeecup.用咖啡杯。ii. Putaspoonfullofde

51、caffeinatedpowderusingthecorrectmeasurementintothecoffeemachine.用正确的量匙将低因咖啡粉放入咖啡机。iii. Presswaterbutton.按水的按扭。Cappuccino:卡普契挪：i. Usingcoffeecup.用咖啡杯。ii. Pressthecappuccinobutton.按卡普契错的按扭。iii. Heatmilkbysteamerinaseparatepotuntilitishotandfoamforms.用蒸汽管将牛奶加热制产生泡沫。iv. Scoopmilkfoamintothecoffee;pouralittleofthehotmilkintothecuptofillthecup.将泡沫放入咖啡；倒入少许的热牛奶以让杯加满。v. Sprinkleontopwithcocoapowder.撒可可粉。CafeLatte(Cafeaulait):伴奶咖啡i. Usingcoffeemug.用带柄的咖啡杯ii. Combine1/2ofhotmilkwith1/2coffee.混合半杯热牛奶和半杯咖啡IcedCoffee:冰咖啡i.Usinghi-ballglass.用长饮杯ii.