BAO自动调度解决方案

1、BMC Atrium Orchestrator Copyright 6/6/2022 BMC Software, Inc2 Copyright 6/6/2022 BMC Software, Inc2IT流程自流程自动动化市化市场场概述概述BAO产产品品简简介介应应用用场场景景市场概述市场概述IT流程自流程自动动化化 Copyright 6/6/2022 BMC Software, Inc4 Copyright 6/6/2022 BMC Software, Inc4IT流程自流程自动动化解决方案化解决方案实现实现通用和通用和重复工作的自重复工作的自动动化化执执行，减少行，减少IT交交付成本和手工

2、操作付成本和手工操作带带来的来的风险风险 Copyright 6/6/2022 BMC Software, Inc5 Copyright 6/6/2022 BMC Software, Inc5Gartner Market Hype Cycle for ITOM toolsBusiness Impact: -“ITPA tools will have a significant effect on running IT operations as a business, . by providing consistent, measurable and repeatable services a

3、t better costs.”-“They will reduce the human factor and associated risks”-“They will increase IT operations efficiencies by integrating and leveraging the IT management tools needed to support IT operations processes across IT domains.”Benefit Rating: High Market Penetration: 20% to 50% of target au

4、dience Maturity: Early mainstream Source: Hype Cycle for IT Operations Management, 2013 Copyright 6/6/2022 BMC Software, Inc6 Copyright 6/6/2022 BMC Software, Inc6The analyst view of BMCs position in the IT Process Landscape is positiveSource: Hype Cycle for IT Operations Management, 2013 Copyright

5、6/6/2022 BMC Software, Inc7 Copyright 6/6/2022 BMC Software, Inc7IT流程自流程自动动化解决方案的关化解决方案的关键组键组成成并非替代采用专业工具实现的自动化执行而是替代连接这些自动化工具的人工交互部分 流程设计IT流程自动化平台/引擎架构集成IT流程自动化专注于一些特定的用户场景（例如：虚拟化管理，运维手册等），或者提供统一调度能力替代任务和脚本执行。 Copyright 6/6/2022 BMC Software, Inc8 Copyright 6/6/2022 BMC Software, Inc8提升可用性提升可用性60%开

6、销源于错误的配置开销源于错误的配置提升服务交付提升服务交付减减少少90%的平均故障检测时间的平均故障检测时间管理治理，风险和合规管理治理，风险和合规自动化实施业务规则和保持最佳实践状态自动化实施业务规则和保持最佳实践状态BMC Atrium Orchestrator业务驱动业务驱动减少减少IT费用费用Reduce IT Cost重复手工操作的自动化重复手工操作的自动化产品概述产品概述BMC Atrium Orchestrator Copyright 6/6/2022 BMC Software, Inc10 Copyright 6/6/2022 BMC Software, Inc10BMC服务自

7、动化的功能举例服务自动化的功能举例运维手册自动化运维手册自动化 请求请求计划计划审批审批实施实施验证验证合规合规 市场市场财务财务销售销售生产生产CHG000028TSK00004CHG000023TSK000012CHG000023TSK00002CHG000023TSK000034 Copyright 6/6/2022 BMC Software, Inc11 Copyright 6/6/2022 BMC Software, Inc11BAO的使命：的使命： 在现有IT系统之间进行集成； 跨平台、跨系统实现数据的流转和操作的协同； 对不同类型的资源进行调度与整合； 自动化涉及多种工具、设施和

8、组织的IT流程； 以全自动或半自动方式取代繁琐、容易出错的手工任务； 通过将知识与经验固化，使每个人都与高手比肩。BAO数数据中心的跨系统集成大师据中心的跨系统集成大师Request for Virtual Machine Check for Change Request StartDoes Approved Change Exist?Create Change Request Approved Change ?YESProvision VMYESClose task and Update Change EndUpdate CMDBNO Copyright 6/6/2022 BMC Softw

9、are, Inc12 Copyright 6/6/2022 BMC Software, Inc12跨多平台整合调跨多平台整合调度度示例示例-资源部署资源部署BBNA部署网络部署网络(VLAN, Load Balancer, Firewall) DNSDirectorLoad BalancerFirewallL2/L3SwitchAtrium Orchestrator变更管理变更管理创建变更创建变更ChangeManager部署存储部署存储StorageSRM更新更新CMDB &关闭工单关闭工单批准变更批准变更SRMServer Admin发起服务请求发起服务请求部署服务器部署服务器(e.g.,

10、 Physical)Full Stack: OS, Patch, Application, Harden)ServerBladelogicServers 12 Copyright 6/6/2022 BMC Software, Inc13 Copyright 6/6/2022 BMC Software, Inc13调度自动化与手工调度操作的差异调度自动化与手工调度操作的差异手工手工采用采用BMC 自动化自动化管理员管理员变更经理变更经理- 批复批复用户用户-验证和关单验证和关单用户用户 请求服务请求服务系统管理员系统管理员安装服务器安装服务器网络管理员网络管理员配网络配网络安全管理员安全管理员安

11、全加固安全加固应用管理员应用管理员装应用装应用网络管理员网络管理员加入负载均衡加入负载均衡验证和关单验证和关单用户用户 请求服务请求服务安装服务器安装服务器配网络配网络安全加固安全加固装应用装应用加入负载均衡加入负载均衡变更经理变更经理- 批复批复自动化流程自动化流程操作自动化降低成本、提高效率 操作标准化减少失误、提高可用性 Copyright 6/6/2022 BMC Software, Inc14 Copyright 6/6/2022 BMC Software, Inc14BAO Architecture 关键组件Activity PeerStorageServersVirtual Ma

12、chinesNetwork DevicesAsset MgntCapacity MgntNMSService Desk开发工作室开发工作室操作控制操作控制配置和发布端Activity Peer管理员管理员Lightweight Activity Peer with AdaptersAccess Manager / SSORepository平台-高度可扩展和弹性网格架构集成-50+ OOB 集成-5500个预设工作流程作业流程设计工作室-强大和图形驱动的工作流程设计和版本管理解决方案 终端用户交互-基于Web的工作流程执行和交互 Copyright 6/6/2022 BMC Software,

13、 Inc15 Copyright 6/6/2022 BMC Software, Inc15BAO可用的可用的连连接接器（器（Adapter） ）Application AdaptersApplication Adapters (Cont.) Base Adapters Service Assurance BMC Event & Impact Manager BMC Performance Manager BMC Proactive Net HP Operations Manager for Windows & UNIX IBM Tivoli Netcool OMNIbus BMC Mainvi

14、ew AutoOperator Service Management and Support BMC Atrium CMDB BMC Remedy ITSM BMC RemedyOnDemand BMC RemedyForce HP Service Manager CA Service Desk Service- Network Management BladeLogic Network Automation Inflobox IPAM VitalQIP Storage NetApp Provisioning Manager NetApp Rapid Cloning Utility EMC H

15、itachi IBM DS6000, DS8000 DELL Compellent Brocade SAN Cisco SANVirtualization & Server Management Amazon EC2 and S3 BladeLogic Server Automation Dell AIM Microsoft Hyper V Solaris Zones VMware vSphere Vmware vCloud Director VMware Lifecycle Manager Microsoft Applications Active Directory Exchange Se

16、rver 2003 & 2007 Power Shell SC Operations Manager 2003 & 2007 Microsoft SCCM 2007, 2012Terminal Command Line File FTP SCP SFTP SSH & Keberized SSH Telnet Windows Command LineMail IMAP/with SSL POP/ with SSL SMTP/ with SSLOther HTTP & HTTPS Windows Powershell JMS Script SNMP SQL Web Services/SOAP wi

17、th SSL NTLM authentication support CSV Copyright 6/6/2022 BMC Software, Inc16 Copyright 6/6/2022 BMC Software, Inc16BAO可用的模可用的模块块和运行手册和运行手册Operations Actions:UtilitiesOperations Actions:ManagementRun BooksApplication Utilities Start/stop process, start/stop workstation, start task scheduler, etc.Dir

18、ectory Services Create account, force logoff, update password, etc.File Utilities Create directory, copy file, rename file, etc.Network Utilities Ping, Change route, Get TCP socket, etc.Operating System Utilities Get OS Version, Update hostname, Update event log, etc.Physical Device Utilities Get di

19、sk usage, Set date, Disk defrag, etc.Others Common Utilities Credentials StoreChange Management Create change, update change, etc.Event Management Acknowledge event, create event, etc.Incident Management Assign incident, Create incident, Update incident log, Associate incident with change, etc. Prob

20、lem Management Get known errors, Update investigations, Get Solution ID, etc.Task Management Create task, Update task, Create task relationships, update work info, etc.Virtual Server Management Start VM, Stop VM, Create snapshot, etc. Continuous Compliance for Servers Closed Loop Server Audit Closed

21、 Loop Server Compliance Incident Enrichment Operator Initiated ChangeContinuous Compliance for Networks Closed Loop Network Compliance Operator Initiated Changed Remedy Initiated Change Continuous Compliance for Databases Operator Initiated Changed NetApp Storage AutomationDiscovery SynchronizationT

22、riage and Remediation Copyright 6/6/2022 BMC Software, Inc17 Copyright 6/6/2022 BMC Software, Inc17变变更和配置管理更和配置管理闭环闭环事事件分件分类类、整合和修复、整合和修复服服务务供供应应和退役，或云管理和退役，或云管理跨平台事件同步跨平台事件同步 其他需求其他需求自动化服务请求和交付灾难恢复新员工入职为什么客户需要作业调度17关键用户场景探讨关键用户场景探讨BMC Atrium Orchestrator Copyright 6/6/2022 BMC Software, Inc19 Copyr

23、ight 6/6/2022 BMC Software, Inc19变更和配置管理闭环将服将服务务台集成台集成BladeLogic配置管理配置管理解决方案解决方案 实现BladeLogic服务器、网络和数据库自动化 关关键键用用户场户场景景变更的操作初始化合规闭环事件整合 Copyright 6/6/2022 BMC Software, Inc20 Copyright 6/6/2022 BMC Software, Inc20在在实现变实现变更和配置更和配置闭环闭环解决方案之前解决方案之前用户场景用户场景之前之前负面影响负面影响变更操作初始化变更文档经常是运维团队手工完成没有持续方法实现文档变更低

24、效高成本，需要高技能的IT资源变更文档不完整或不可完全信赖变更操作初始化完成变更后的历史数据无法应用到后续的事件诊断较长的平均故障修复时间大量昂贵的资源用于识别和解决问题变更操作初始化变更管理数据丢失或难以收集，无法应用到IT审计IT变更审计需要大量的时间和人力经常发生审计失效合规闭环合规流程是手工，高成本，经常是闭门造车基础操作（变更、配置、访问和发布）不能精确定义和限制审计的高成本经常发生服务失效服务不稳定合规闭环合规数据不完整或不可完全信赖无法实时了解合规状态合规数据不可信已知或未知安全弱点合规闭环没有方法防止非授权变更，无法定义和记录安全规则策略严格的访问控制防范工作都源于执行完成和影

25、响效率宽泛的访问控制引发安全漏洞宕机风险源于非授权变更事件整合基础设施复杂度导致事件率增加增加平均故障修复时间要维持高服务级别，需要很高的基础设施和人员成本投入降低服务可用性，IT性能和顾客满意度降低声誉-IT无法作为增值提供给业务限制将可用资源专注投入战略和高价值工作需要用高成本的招聘并留住熟练员工 Copyright 6/6/2022 BMC Software, Inc21 Copyright 6/6/2022 BMC Software, Inc21在在实现变实现变更和配置更和配置闭环闭环解决方案解决方案之后之后用户场景用户场景之后之后收益收益变更操作初始化变更文档的完整和一致简单，自动变

26、更审计减少审计的时间和成本减少风险变更操作初始化持续可度量和可执行的IT合规真实和实时的合规数据可信的合规数据变更操作初始化变更和发布控制，在完成执行的基础上确保安全降低内部和外部的安全威胁确保审批，执行和跟踪变更的一致性提高运维效率更安全的IT环境减少非授权变更导致的宕机风险合规闭环自动定义的执行操作、安全和监管政策（低成本的合规）减少审计的时间和成本降低风险合规闭环持续可度量和可执行的IT合规真实和实时的合规数据可信的合规数据合规闭环变更和发布控制，在完成执行的基础上确保安全降低内部和外部的安全威胁确保审批，执行和跟踪变更的一致性提高运维效率更安全的IT环境减少非授权变更导致的宕机风险事件

27、整合减少平均修复时间让运维人员处理更多复杂任务减少IT总体花费或将花费想战略工作上转移服务可用性，IT性能和客户满意度提升实现IT价值提升降低每项服务的运营成本一线支持能解决更多的问题平衡专家和一般人员的工作负荷 Copyright 6/6/2022 BMC Software, Inc22 Copyright 6/6/2022 BMC Software, Inc22Closed-Loop Apache Tomcat Recovery Automation Copyright 6/6/2022 BMC Software, Inc23 Copyright 6/6/2022 BMC Software

28、, Inc23Example Customer SuccessGlobal Financial organization headquartered in USEnvironment:20,000 servers (Linux, Windows, Solaris)Mix of physical and virtualPurchased BladeLogic and BAO to automate audits and remediation and provide integration to Remedy ITSMGoalsReduce the time it takes to comple

29、te an audit.Increase frequency of audits from quarterly to monthlyCost avoidance - Freeze / reduce headcountImprove fault isolation & MTTR by having clear record of change associated with managed infrastructureInstant reports available for spot audit checksCost to audit servers reduced by 25%Frequen

30、cy of audits increased, even with reduction of 6 FTEEstimated savings of $11.2m over 5 yearsReduction in engineering costs due to enforced build accuracyImproved MTTR.Fewer issues due to enforced builds + accurate record of change Copyright 6/6/2022 BMC Software, Inc24 Copyright 6/6/2022 BMC Softwar

31、e, Inc24事件分类和修复将将BMC网管和服网管和服务务台集成台集成BladeLogic自自动动化系化系统统 支持服务、网络和数据库自动化关关键键用用户场户场景景部署监控收集额外诊断信息和充足的事件日志运用标准自动化架构来启动事件和变更管理流程执行标准的分类和修复任务Availability & Performance ManagementEvent & Impact ManagementSOLUTIONS / FUNCTIONAL AREASConfiguration Change AutomationChange ManagementIncident & Problem Managem

32、entAutomated ProvisioningProvision monitoring agentsSTARTProactive Remediation & Change MgmtTriage and remediate mis-configurations to resolve incidentsSTARTProactive Incident & Problem MgmtCreate prioritized incidents for predictive eventsSTARTSOLUTIONS / FUNCTIONAL AREASKey use casesSOLUTIONS / FU

33、NCTIONAL AREAS Copyright 6/6/2022 BMC Software, Inc25 Copyright 6/6/2022 BMC Software, Inc25在事件分在事件分类类和修复之前和修复之前用户场景用户场景之前之前负面影响负面影响监控Agent部署每个服务器手工安装监控Agent较高的人力成本需要高技能的IT资源事件分类和事件建立Level 1 运维人员确认事件Level 1 运维人员运行手工分类去收集信息Level 1 人员基于收集的诊断信息手工建立事件，并将信息复制到事件工作流中较高的人力成本需要高技能的IT资源手工，筛选过程容易出错较长的平均故障修复时间

34、事件指派Level 1 运维人员必须知道事件分配给谁手工步骤较长的平均故障修复时间事件诊断Level 2 & 3 运维人员调查事件识别问题根源较高的人力成本较长的平均故障修复时间事件修复执行修复步骤确认故障被修复较高的人力成本较长的平均故障修复时间事件管理闭环基于成功修复关闭事件如果故障不能被解决，需要升级事件较高的人力成本需要高技能的IT资源 Copyright 6/6/2022 BMC Software, Inc26 Copyright 6/6/2022 BMC Software, Inc26Operator Initiated Remediation Copyright 6/6/2022

35、 BMC Software, Inc27 Copyright 6/6/2022 BMC Software, Inc270:00:55自自动动化分化分类类和修复和修复手工步骤分类分类10 min10 min发现发现诊断诊断20 min确认确认10 min10 min解决解决1:00:00解决时间解决时间 分类分类1 min诊诊断断1 min1 min解决解决0:02:150:02:000:00:300:01:05自动流程解解决时间决时间 在需要时执行修复任务,创建变更请求,更新事件Ticket,验证解决后关闭事件Ticket执行诊断任务和返回结果主动识别服务威胁确认确认1 min1 min发现发

36、现触发收集详细的诊断信息,验证问题是有效的,并创建一个事件Ticket过滤干扰信息，确定可行事件减减少少90%的平均故障修复的平均故障修复时间时间；减少；减少25-50%的运的运营费营费用用 Copyright 6/6/2022 BMC Software, Inc28 Copyright 6/6/2022 BMC Software, Inc28Example Customer SuccessRackspaceEnvironment:50,000 servers, 50,000 network devices100,000 events per month GoalsReduce initial

37、 event triage and incident creation time from current 5-17minsReduce event volume / noise through fully automated event handlingImplement continuous improvement process linking knowledge management with orchestrationImprove MTTRCost avoidance Support anticipated growth of 30% with existing headcount

38、.“Were now able to handle three-to-four times more events each month with the same headcount. Weve also reduced the number of tickets by 6,000 a month. We estimate that this one project, which took about eight weeks to complete, reduced our costs by $2 million annually.”“We were hiring more and more

39、 people to keep up with business growth. While our people are highly motivated, we could see that they were becoming frustrated with repetitive, manual processes. Increasing the level of automation to eliminate tedious tasks and make reactive support jobs more interesting became an important busines

40、s objective.” Copyright 6/6/2022 BMC Software, Inc29 Copyright 6/6/2022 BMC Software, Inc29服务供应和生命周期管理将将服服务请务请求管理解决方案求管理解决方案/客客户门户门户户与与BladeLogic或第三方配置解决或第三方配置解决方案和服方案和服务务台台实现实现集成集成 支持BladeLogic服务器、网络和数据自动化关关键键用用户场户场景景基础设施提供分发服务请求 例如员工入职密码重置建立变更请求建立或更新配置记录基础设施退役Service Request Management / Custom Po

41、rtalSOLUTIONS / FUNCTIONAL AREASBladeLogicConfiguration managementRequest ServiceGenerate change request and await approvalTrigger BladeLogic / AO workflow to provision request.Update configuration management databaseSend back status to requestorSTARTSOLUTIONS / FUNCTIONAL AREASKey use casesSOLUTION

42、S / FUNCTIONAL AREASChange ManagementDecommission ServiceSTART Copyright 6/6/2022 BMC Software, Inc30 Copyright 6/6/2022 BMC Software, Inc30服服务务供供应应和生命周期管和生命周期管理理之前之前负面影响负面影响手工交付基础设施或服务请求较低的生产力项目逾期交付影响公司/IT部门的声誉不一致的基础设施构建不一致的基础设施建设会导致合规问题和潜在的系统故障增加安全问题风险较长的交付时间部门之前协调导致延迟长时间等待手工审批之后之后收益收益基础设施或服务请求的全自

43、动化交付改善生产力及时的项目交付一致性的基础设施构建合规和安全的基础设施大大改善交付时间任务自动化执行审批自动流转到对应人员或实现自动化审批 Copyright 6/6/2022 BMC Software, Inc31 Copyright 6/6/2022 BMC Software, Inc31Continuous Development and Enhancements Copyright 6/6/2022 BMC Software, Inc32 Copyright 6/6/2022 BMC Software, Inc32Example Customer SuccessLarge Germa

44、n BankEnvironment:13,000 servers (Windows, Linux & Solaris)GoalsImplement a self service portal to request infrastructure.Fully automate the current provisioning processBuild infrastructure in a consistent fashion from an approved set of system and software packagesAutomate hand off of tasks to appr

45、opriate teamsProvide status updates in self service portalDecommissioning process availableSignificantly improve service delivery timeImplemented a custom, self service portal for technical end users to request infrastructure.Currently building 150 physical servers a week.Service delivery time impro

46、ved from “weeks to hours”Server build accuracy significantly higher Copyright 6/6/2022 BMC Software, Inc33 Copyright 6/6/2022 BMC Software, Inc33Example Customer SuccessMacquarie BankUse cases:Started with simple use cases: SharePoint site provisioning and user on-boardingSince then: self-service re

47、quest fulfillment, zero-touch server provisioning, etc.EVERY new IT project requires analysis of how BAO can be leveragedAbout 100 system administrators trained on building workflowsConsistent automation ensured via use of single global grid with peers in Australia, Hong Kong, US and EuropeAfter ini

48、tial success, expanded BAO within Banks footprint and their parent corporationGoalsEmbrace automation!Reduce costsImprove delivery timesApply a consistent set of processes“BAO enables rapid growth () Its God sent for us.” Copyright 6/6/2022 BMC Software, Inc34 Copyright 6/6/2022 BMC Software, Inc34服

49、务台同步集成不同服集成不同服务务台，同步事件和台，同步事件和变变更更支持RemedyITSM, RedmedyOnDemand, RemedyForce, Service-Now, CA Service Desk, HP Service Manager关关键键用用户场户场景景将事件从一个或多个分支服务台同步到中心服务台Central “Hub” Service DeskSOLUTIONS / FUNCTIONAL AREASForward incident/change to central service desk.Implement any desired data mappings an

50、d transformations for non consistent service desksOpen incident / change on hub service deskSTARTSOLUTIONS / FUNCTIONAL AREASKey use casesSOLUTIONS / FUNCTIONAL AREAS“Spoke” Service DeskSynchronize incident / change statusUpdate/Close.START Copyright 6/6/2022 BMC Software, Inc35 Copyright 6/6/2022 B

51、MC Software, Inc35服服务务台同步台同步之前之前负面影响负面影响通过手工复制的方式将信息从一个服务台同步到中心服务台较高的人力成本需要高技能的IT资源使得服务台团队的工作繁琐且易于出错不一致的服务台流程不一致的数据类型和字段易于出错- 从一个系统映射字段和数据到另一个系统丢失重要数据不必要的调用和升级同步服务台状态较高的人力成本服务台产生不一致不准确的状态视图不必要的调用和升级之后之后收益收益自动化事件/变更创建降低企业总体成本准确的系统映射一致的服务台流程集中管理服务台能以一致的方式处理所有事件/变更Centrally同步的服务台在中心和分支服务台都能获取到准确及时的信息 Copyright 6/6/2022 BMC Software, Inc36 Copyright 6/6/2022 BMC Software, Inc36Example Customer Success