剑桥国际商务英语第1课

1、2021/8/61 2021/8/621-4 Basic English Skills5-14 Listening, Speaking, Reading Writing Skills in Functional Business English Practice 15 Skills Reviewing and Reconsolidation in Simulated Business SituationsFiles of the Related Contents and Locations of BEC Examination2021/8/63Some words in advanceObje

2、ctives and content of Business EnglishOral Communication skillsWriting business correspondenceListening: get used to different accentsReading: business news and eventsCultivate Team spiritTerminal and optional aim: pass BEC2 test: advantage level2021/8/64Following presentations, lectures, or talksFo

3、llowing instructionsFollowing descriptions and explanationsFollowing training sessionsLetters and faxesMemos and short reportsProfessional journalsTextbooksLong reportsContracts and legal documents2021/8/65Letters and faxesMemos and short reports 2021/8/66Some words in advanceMy requirements: Study

4、in advance: listeningFinish homework: writingParticipating in class: teamworkFinal test: Model BEC2 test paper2021/8/67Unit 1 Face to faceUnit 2 Letters,faxes and memosUnit 4 Summaries, notes ,reportsUnit 6 International tradeUnit 7 Money mattersUnit 8 Dealing with problemsUnit 10 MarketingUnit 13 J

5、obs and careersThe Second Volume2021/8/68 Basic Skills and Techniques for Talking Basic Skills and Techniques for Talking to People in Business Situations to People in Business Situationssocial functions of Englishsocial functions of English： In business, people may be dealing with all kinds of peop

6、le in In business, people may be dealing with all kinds of people in English: English: clients/customers and colleagues/co-workers, friends clients/customers and colleagues/co-workers, friends and strangers, superiors and subordinates, suppliers, visitors and and strangers, superiors and subordinate

7、s, suppliers, visitors and members of the public organizationsmembers of the public organizations- all of whom may be friends, strangers or acquaintances - all of whom may be friends, strangers or acquaintances - people of your age, or people who are younger or older than - people of your age, or pe

8、ople who are younger or older than you, all of whom you have to be talked to in different ways. you, all of whom you have to be talked to in different ways. Your first impression on them the way you behaveYour first impression on them the way you behave functions functions fundamentally in your care

9、er. fundamentally in your career. *2021/8/69SincereUnwelcomingAppointmentEfficientAggressiveSuperiorco-coordinatorsales officehead of departmentsmall talkbadge A. Vocabulary in unit 1:Surnamevice-chairmanPersonnelpublic relationsColleagueBehaviorDemandingChewingDisasterGymnasticapparently 2021/8/610

10、What are good first impressions?1.1 first impressionsWhat are bad first impressions? Give us a self-introduction within business background. Try to give every listener a good impression. 2021/8/611SyllableOffenceDemonstrationCounterpartsAperitifTrickyGenerateI spent a very hectic Sunday. 我度过了一个忙乱的星期

11、天 tackle a jobtrouble shooting back-up dataloose cableA. Vocabulary in unit 1:be confronted with problemsencounter problemshands-on experiencesAmbitiousProspectBusiness ConferenceYawningSignClickingSniffingblinking,tapping your fingers2021/8/612B. Finding more vocabulary of describing people: Hospit

12、ableEnthusiasticPoliteTalkativeKindgenerousalert,FriendlyConfidentSleepyUnclearLazyClumsyStupidPrejudicedInefficientNastyUnhelpfuloff-handRudeCalmHonestskillfulSophisticatedHelpfulIntelligentNiceOptimisticindifferentPessimisticDetachedin-cooperativeself-centeredConservativehigh- qualified etc.NB: De

13、tached: showing lack of emotional involvement, uninvolved, unconcerned2021/8/6131.1 1) What do you think of the following sayings? a. “What you dont know wont hurt you.”b. “No news is good news.”c. “Silence is golden.”2) Reading the impressions of the following people and telling the class what your

14、 feelings are.(Verbal behavior and smiling)3) Discussing the questions in B and C4) Trying to do the fillings in D, and checking while listening; then reading aloud Question: What exactly would you say when you greet a visitor to your office?Now try to fill in the blanks with missing words before li

15、stening to the three conversations.2021/8/614Id like to introduce myself.Let me introduce myself.May I introduce myself.May I introduce you to our manager, Mr. Li?I was introduced to her yesterday.Formal ways of greeting at first meeting:How do you do?Pleased to meet you.Glad to know you.Nice to mee

16、t you.Informal ways of greeting at first meeting:Good afternoon!Hello!Hi!Ways of greeting between acquaintances:Hello!/Hi!Afternoon/Good afternoonHow are you?How is everything?How are you doing?2021/8/615D). 1. Alex White: Id just like to introduce myself. My names Alex White and Im the new export s

17、ales coordinator. Chris Grey: Oh, yes. Ive heard of you.How do you do? 2. Tony Harris: Ms. Smith, Id like you to meet Mrs. Jones. Mrs. Jones is from our sales office in Toronto. Liz Jones: Hi! Claire Smith: How do you do, Mrs Jones? Ive been looking forward to meeting you. Liz Jones: Oh,yes,please c

18、all me Liz. Claire Smith: And Im Claire. Liz Jones: Hi. Claire Smith: Well, Liz, did you have a good journey? Liz Jones: yeah, not too bad. 2021/8/616D). 3. Mrs Green: Mr Evans, um, Have you met Miss Lucas? She is from Argentina. Mr Evans: Yes, I think Weve met before. Its good to see you again! Mis

19、s Lucas: Thats right, hello again. How are you? Mr Evans: Fine, thanks. 2021/8/6175) What can you say concerning Small talks?a. Ive been looking forward to meet you.b. Did you have a good journey?c.when did you actually arrive?d. It must be a couple of years since we last met.e. Can you tell me some

20、thing about your hometown?f. Do you like playing foot ball? g. Where do you come from in Argentina?h. What do you think of Guangzhou weather?i. Do you need any help?j. Where are you staying?k. Is this your first visit to?l. How is your family?m. Whereabout do you come from in?2021/8/6186) Small talk

21、trip sportsfamilyentertainment small talkweekendhometownweatherhobby2021/8/619Role play time in teamsRole play time in teamsSuppose you are going to meet Mr. Smith at the airport. He is from a foreign company located in the USA. Role play in teams of two members.Follow the step of : Greeting-introdu

22、ction-small talks2021/8/6201.2 Its a small world 1) Discuss the questions in 1.2 C in classsome words in C: behavour, manners,offence,increasingly, demanding, gymnastic,demonstrations,counterpart tricky offensive, chewing, disaster, apparently, syllable, aperitif 2) Non verbal communication(关注文化差异关注

23、文化差异)What is non-verbal communication?What should be done before the first employment interview?What is the proper way of shaking hands with different persons?What does a little humor demonstrate?What judgments do we make on nonverbal messages? 2021/8/621of a personnel staffof an accountantof a secr

24、etary deal with relationships between-management and work force- recruit new staff- interview applicants- promote staff- train staff- fire- retire-budget-accounting-deal with financial matters-make/receive telephone calls -make/take notes,minutes,messages -deals with files, correspondence -write mem

25、os, reports -work at computer word process -receive guests, visitors -arrange meetings, their venues (Sites)etc. -make appointments1.3 What do you enjoy about your work?1.3 What do you enjoy about your work?1).Work in pairs and do B 2 on p. 11 in this book.2021/8/622of a sales manof a research manof a manager-marketing promotion -introduce products -demonstrate products -compliment