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1、会计学1 民航空乘英语民航空乘英语6 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第1页/共35页 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第2页/共35页 TRANSIT
2、ION PAGE 过渡页Look at the picture about the fire extinguisher instructions, and then match the explanation with the steps.1a. Put out the safety pin1.b. Shake the fire extinguisher2 from side to side.c. Pick up the fire extinguisher.d. Aim nozzle3 at the basic of fire.e. Press the handle.32145第3页/共35页
3、 TRANSITION PAGE 过渡页Listen to the announcement when facing an emergency in flight, and then summarize the instructions when facing an emergency.2Ladies and gentlemen, This is an emergency. This is an emergency. Stay in your seats with your seat belts fastened. Remain calm and follow these instructio
4、ns. Pull down the oxygen mask. Pull down the oxygen mask. Put it over your nose and mouth immediately and breathe normally. Remain calm. Stay in your seats and pull a mask towards you. Place the mask over your mouth and nose like this and breathe normally, adjusting the hand to secure it. Do make su
5、re your own mask is fitted properly before helping anyone else.第4页/共35页 TRANSITION PAGE 过渡页When facing an emergency, passengers should:Step 1: Stay in your seats.Step 2: Remain calm.Step 3: pull down the oxygen mask over your nose and mouthStep 4:breathe normallyStep 5:adjust the hand to secure itSt
6、ep 6:make sure your own maskStep 7:helping anyone else第5页/共35页 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第6页/共35页 TRANSITION PAGE 过渡页Listen to the announcements and fill in the blanks.1Short AnnouncementsLadies and
7、 gentlemen, Attention, please. We are sorry to inform you that because of the _ weather conditions over the airport, our flight has been _. We will have to stay overnight1 at the airport. Please take your overnight articles2 with you as you leave the airport. Hand baggage may be left on the board, b
8、ut take valuables3 with you.Further4 _ will be given to you in the terminal building5. We _ for the inconvenience caused. Thank you for your understanding and cooperation.unfavorablecancelledinformationapologize第7页/共35页 TRANSITION PAGE 过渡页Ladies and gentlemen, May I have your attention, please? We a
9、re sorry to inform you that we will be _ to Beijing Capital International Airport due to6 the thick haze7. We _ to land at the airport at 8:40 a.m. We apologize for any _. Your understanding is very much _.returningexpectinconvenienceappreciated第8页/共35页 TRANSITION PAGE 过渡页Ladies and gentlemen, Atten
10、tion please. A _ has _ in the cabin but we have _ to put it out. Please refrain from8 smoking and _. Passengers sitting near the fire source9 are requested to move away immediately. All the other passengers _ in your seats, please. Thank you.firebroken outmanagedkeep calmremain第9页/共35页 TRANSITION PA
11、GE 过渡页Ladies and gentlemen, Attention, please. We have met _. For your safety, please remain seated and keep your seat belt fastened. Please refrain from using the _ until the safety belt sign goes off. Cabin service will be _ during this period. We do apologize for any inconvenience and appreciate
12、your understanding. Thank you for your cooperation.turbulencelavatoriessuspended第10页/共35页 TRANSITION PAGE 过渡页Short AnnouncementsOral practice. Discuss with your partner about the following questions.21. How would you make a cabin announcement when delayed departure happens due to the poor weather?2.
13、 When the aircraft has to return to the airport due to the poor visibility ahead, try to make another announcement according to announcement 2.3. What will you say when a fire has broken out in the cabin?第11页/共35页 TRANSITION PAGE 过渡页Listen to the service announcement and learn the following words an
14、d phrases.1Long Announcements Vocabulary Bandditching dtn.水上迫降remove rmuvvt.移动,迁移sharp padj.锋利的object bdktn.物体,实物heel hiln.后跟,鞋后跟attachment ttmntn.扣栓物,连接物denture dent(r)n.假牙,义齿第12页/共35页 TRANSITION PAGE 过渡页 Vocabulary Bandnecklace neklsn.项链earring rn.耳环,耳饰necktie nektan.领带,领结cushion k()nn.垫子,起缓解作用之物i
15、nflate nfletvt.使充气,使膨胀第13页/共35页 TRANSITION PAGE 过渡页Oral practice. Discuss with your partner about the following questions.2Long Announcements1. Suppose you are the chief purser of the flight, how should you persuade the passengers to be subject to your instructions before an emergency ditching?2. Wh
16、y do you think the passengers should remove all the sharp objects before ditching?3. What are the instructions of preparations for ditching?第14页/共35页 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第15页/共35页 TRANSITION P
17、AGE 过渡页. Listen to the dialogues and fill in the blanks.M:Madam, could you tell me how I inflate my _?CA:I suppose you didnt _ the life jacket _ just now, sir.M:Sorry, I didnt.CA:Never mind. You can inflate it by _ these tabs1 down or you can blow2 into the mouthpiece3. Remember: dont inflate it in
18、the cabin. Do you understand?M:Oh, I see. Thank you.CA:You are welcome.life jacketnotice1demonstrationpulling第16页/共35页 TRANSITION PAGE 过渡页CA:Excuse me, madam. What would you like to drink? We have coffee, water, _, and Chinese tea.M:Nothing right now. Thank you. But could you please give me a medica
19、tion for airsickness4? Im not feeling well.CA:Okay, Ill get something for you right away. Here are some motion sickness medication5 and a cup of water. Also, this cool towel might help you feel better.M:Thank you very much. Youre really helpful.CA:My pleasure. Youd better have a _ and sit still for
20、a while. Youll be feeling better soon.M:Yes, I think so, too. But could you please get an _ bag for me? Im afraid I might be sick.CA:You can find one in the pocket of the seat in front of you.M:Oh yes, here it is.CA:If you need any more help, please _ to ask me.M:Fine. Thank you again.orange juice2r
21、estairsicknessfeel free第17页/共35页 TRANSITION PAGE 过渡页M:Excuse me, Im really annoyed6 at landing at an _. Why cant we land at Harbin Taiping International Airport? Ill have an important meeting tomorrow and my business partners are meeting me there.CA:We are extremely sorry for this unexpectedness7. W
22、e have just been informed that we can do nothing about it.M:Oh, thats too bad! If I cant go there on time, Ill be very _.CA:Im sorry for that. Please dont worry. Your partners will be informed of the situation at the airport.M:Could you tell me something more about the _ in Harbin? CA:Of course. The
23、 captain told me that the runway8 has been _ about 3 inches of snow, and its impossible for the plane to land. So the airport has been closed.alternate airport3 regretfulweathercovered with第18页/共35页 TRANSITION PAGE 过渡页M:When and where will we land?CA:Well be landing at Dalian International Airport i
24、n about 45 minutes.M:Then how long will we stay at this airport?CA:Its hard to say. Well have to wait until the weather in Harbin has improved. There is a possibility that our plane will have to stay _ at this airport.M:Who will arrange our accommodation here?CA:Dont worry. All passengers will be ac
25、commodated by our airline. Please follow our ground staffs instructions when you disembark9.M:OK. Thank you for answering my questions. Hope the weather in Harbin gets better soon.overnight3第19页/共35页 TRANSITION PAGE 过渡页. Oral practice. Read the dialogues and discuss with your partner about the follo
26、wing questions.1. If a passenger asks you how to inflate the life jacket or life vest, what should you do?2. If a passenger has airsickness, what can you do for him?3. How do you explain to the passengers when the plane has to land at an alternate airport due to the bad weather?第20页/共35页 TRANSITION
27、PAGE 过渡页. Work in pairs. In all emergencies, cabin crew must give clear instructions, calm the passengers and act quickly. Work in pairs and discuss what would you say to the passengers during the emergency situations.Situation 1: A worried passenger whose wife has just fainted (不省人事的,昏厥的).Situation
28、 2: A pregnant woman experiencing contractions (宫缩).Situation 3: A young boy is running on the aisle.Situation 4: A loud and noisy group is not taking the emergency instructions seriously.第21页/共35页 TRANSITION PAGE 过渡页Expressions about Calming Down the Passengers* Please keep quiet.* Dont shout, spea
29、k normally.* Dont worry. Youll be fine.* Breathe slowly and deeply. Thats it.* Listen, stop.* Calm down now, please.* Dont be upset. Well take care of her.* Try to relax. Ill stay with you.* Keep quiet, please. You are disturbing others.* Listen carefully, please. These instructions are for you.* Wa
30、it until we land.第22页/共35页 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第23页/共35页 TRANSITION PAGE 过渡页First-Aid KitThe first-aid kit is used in situations when the injured passengers or crew members need emergency trea
31、tment to stop bleeding, bandage a cut and fix a limb. A well-stocked first-aid kit, kept within easy reach, is a necessary in the flight. Having supplies gathered ahead of time will help you handle an emergency at a moments notice. The flowing items are included in the first-aid kit.Text 1第24页/共35页
32、TRANSITION PAGE 过渡页Triangular BandageThe triangular bandage takes up little space in a first-aid kitthe bandage, when wrapped in its package, is only about 3-inch-square. It can be used to sling an arm, wrap around a wrist injury and an injured head.Safety PinSafety pins are used primarily to hold a
33、nd secure bandages.PBT Elastic BandageGauze rolls come in various lengths and sizes and can be wrapped around any wounds, and can also be used to hold a gauze pad in place.ScissorsScissors are very useful for cutting gauze pads, for cutting adhesive tape, shoelaces, clothing and just about anything
34、you can think of in an emergencyscissors are a must.第25页/共35页 TRANSITION PAGE 过渡页TourniquetTourniquets are tight bands used to control bleeding by completely stopping the blood flow to a wound. Tourniquets work only on arm and leg injuries. Tourniquets are usually reserved for the worst bleeding to
35、keep the victim from developing shock. Alcohol Pad/FilmAlcohol pads, as the disinfectant for INTACT skin or inanimate objects, can be used to clean the area around (not inside) a wound.Band-AidThe band-aids are the most common bandages to first-aid kits, used for any small wounds on a flat surface.第
36、26页/共35页 TRANSITION PAGE 过渡页Learn the words and expressions in the box and then complete the sentences with them. Change the form if necessary.1woundintactslingahead oftightvictimflexibletake up1. Blood started out of his _.2. What a miracle! The infant who was rescued from underneath was _!3. The w
37、hole of my time is _ with trifles (琐事).4. What should you do if you think you have been a _ of fraud (欺诈,诈骗)?5. The wound should not be tied too _ to avoid blood circulation (血液循环).6. If you need an extension (延期), please tell me _ time.7. Leather (皮革) and rubber (纤维) are _, glass and iron are not.8
38、. They _ up the boxes from the cellar (地窖).woundintacttaken upvictimtightaheadflexiblesling第27页/共35页 TRANSITION PAGE 过渡页 Read the text and choose the best answer.21. We can use _ to hold and secure bandages.A. Safety pins.B. Tourniquets.C. Alcohol pads.D. Band-aids.2. Triangular bandages can be supp
39、lied to injuries in _.A. armB. wristC. headD. A, B and C3. Which item can be used to all wounds?A. Safety pins.B. PBT Elastic bandages.C. Alcohol pads.D. Triangular bandages.ADB第28页/共35页 TRANSITION PAGE 过渡页It is very important for cabin attendants to have training about first aid. Do you know anythi
40、ng else about first aid? Talk with your partner and then write a passage.3第29页/共35页 TRANSITION PAGE 过渡页Text 2TurbulenceIf you have been on a plane, the odds1 are that youve experienced2 some turbulence. Turbulence is that bumpy3, choppy4 sensation5 you feel as the plane hits a rough6 air pocket7. Tu
41、rbulence can range from8 slight to severer9 bouncing10, pitching11 and rolling12.Even mild turbulence can shift13 objects in the overhead lockers and send drinks flying off tray tables. Severe turbulence can make walking difficult and send loose14 items flying about the cabin. You can be assured15 that the plane is built to withstand16 these conditions. However, severe turbulence can result in17 injuries.第30页/共35页 TRANSITION PAGE 过渡页Here are some
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