管理学演示与沟通技巧.

1、PfH聊伽&COlUniONSKILLS寺Programme纟冈领肯Introduction介绍肯Communication沟通肯Presentation演示CONTENTS内容 |PROGRA1VIMEan interactive course/ 纲领个参与的课程Objectives目标：& Understand the elements of clear communication了解在清晰的沟通中有关的因素9 Develop different strategies for communicatingwith different types of people用不同的策略

2、与不同类型的人作沟通interesting and attention getting presentations创造一种使人感兴趣和令人注目的方式矿Overcome fear and create right atmosphere克服害怕和制造正确的气氛分Relate to the audience and get their conviction紧密联系听众和取得他们的信任分Inspire their audiences to take action感激听众们采取参与的行动We spend almost all our lives communicating with and relati

3、ng toothers A few people are naturally good communicators but most of ushave to acquire and develop those skills. It requires extensive practice tobecome a good speaker and influence others.我们生活的人部分时间都耗费在与其他人的沟通上，某些人天 生就冇好的沟通能力，但大多数的人要去学得和建立那些技巧,这需要多方而的练习才能成为一个好的演说家和具有影响力的领导。Many good ideas were nev

4、er implemented because no oneever heardabout them Similarly, many good people have been overlooked during theircareers because no one else knew about their ideas. Their ability tocommunicate ideas is important within business and can make a bigdiflerence and improvement to everyone s lives.有很多好主意而从来

5、不会实施的原I大1,是没有人听取意见 ;很多人在他们的事业上被忽视的原因，同样也是无人知道弾I护 意见。沟通技能在商业上是十分重要的，它能使一个人j出类拔粹和改善每INTRODUCTION介绍INTRODUCTION介绍 |一个人的生活。ULMAmong the Captains of Industry and world leaders not all have hadthe benefits of extensive formal education and yet they have risen to thetop e.g.,Richard Branson(Virgin). Every

6、leader must be able to communication well andget others to see their dreams and share their goals. Effective communication ispowerful.在著名企业的领导者和国际领导人z中，不是所有的人都经过正统的教育而受益，现在他们得以升至最高权位，例如理查德布莱森（维珍），每一个领导人要有良 ”炉 好沟通能力才能使得他人去了解他们的梦想和分享警 他们的目的。Zn 1This course is designed to emphasize the principles, illu

7、strate the tools andtechniques and provide opportunity to practice the methods outlined It showshow to overcome anxiety and become a better speaker. It is your chance to joinin and through participation, improve your skills when talking to largeaudiences.这个课程是设计用來研究出那些原则，例证，工具和科技及提供 机会去练习所讲述的方法。它说服忧

8、虑和呈示如何去克服焦虑及 成为一个好的演说家，它给你一个好机会，使你來参力 和通过参与，改善你的技巧，在与大群观众面询讲话 时不怯场。INTRODUCTION介绍 |INTR介绍:COMMUNICATION沟通 |Dale Carnegie called the art of communicating the fundamental expressionof human personality.?Author Stephen Covey calls it the most importantskill in life 戴尔卡内基称交流艺术为“个人性格的基本表达”。史蒂芬科维称之为“生活中最重

9、要的技巧”OPoor internal communications and poor external communications, handicapgrowth the developing of people, and the positive evolution of a quality orcontinuous improvement process.内外交流的不畅对组织的成长，个人的发展，质量的改 进和连续的进步产生了很大的影响。今Q BARRIERS To COMMUNICATION/、沟通障碍 Not being fully aware of our own assumpti

10、ons, viewpoints, feelings andconstructs.不完全清楚自己的设想、观点、感情和意图。甘Not being fully aware of the assumptions, viewpoints, feelings andconstructs of those with whom we seek to communicate.不完全了解交流对象的设想、观点、感情和意图。Not bringing into harmony the above.未能成功地协调双方的设想、观点、感情和意图。BARRIERS To COMMUNICATION沟通障碍分Lack of pr

11、oductive person-to-person contacts.缺乏有效的人与人z间的接触。分Lack of a climate in which people feel to speak up and offer suggestion andideas.未能制造轻松的气氛， 使双方能自由地发表自己的观点和意见。分Failureto listen carefully to what others have to say before offering comments orsuggestions在加以评价和提岀建议之前没有仔细听取对方的意见。1 BARRIERS To COMMUNICA

12、TION沟通障碍分Failure to listen to the emotional content of what othe没有领会对方谈话中的感情因素。分Lack of mutual trusts, respect and confidence.缺乏相互信赖和尊重，缺乏信任感。分Writing or speaking above the comprehension of the people withwhom we are communicating.书fti和口头交流超出了对方的理解力。BARRIERS To COMMUNICATION沟通障碍刁Failure to evaluate

13、the effectiveness of our communications.对仝流的有效性缺乏止确的评价。刁Failure to involve associates in creative type conferences and motivethem contribute their ideas.SOME COMMON MISTAKES INCOMMUNICATION交流中常见的错误We talk too much and listen too little.We fail to listen empathetically.没有投入地听取对方意见。（设身处地）刁We are unawa

14、re of such non-verbal communicationas facial expressions, mannerism, and the like未能捕捉到面部表悄、眼神等非语言交流信息。（过于自信）没冇刺激同伴发挥其创造力,意见。说得太7没有鼓励刁SOME COMMON MISTAKES INCOMMUNICATION交流中常见的错误刁We assume the rest problem is one thing, when it may besomething quite difference.自以为了解真正的问题，实际不然。（刚愎自用） 刁We donot recogni

15、ze the importance of the communication process.没有认识到交流的重要性。（强权管理）刁We make the mistake of believing that all people behave inuniform ways, and we ignore their individuality 错误地认为所有人的行为方式相同，忽视了交流对象的 个性。（以一概全）SOME COMMON MISTAKES INCOMMUNICATION交流中常见的错误刁We fail to realize that most management problems

16、can be traced topoor communication.没有意识到人多数管理问题都是交流不畅所致。（畅所欲言）刁We often forget that it is not just what we say that communicates ourthoughts to others, but what we uo.忘记了交流不仅仅需要语言，不需要行动（口是心非）COMMUNICATION交流LADDER阶梯L = LOOK (EYE CONTACT)A = ASK问D = DO NOT INTERRUPTD = DO NOT CHANGE THE TOPIC不转换话题EYES

17、UNDIVIDEDATTENTIONE = EMOTIONR = RESPONSE情感反应Listening听 |看（眼YOUHEARTEARLEADTHE PROBLEM with LISTENING听取意见时存在时的问题We dont Listen with the Intent to Understand.We Listen with the Intent to Respond IIGNORE COMPLETELY完全漠视对方的意见PRETEND TO LISTEN心不在寿地听LISTEN SELECTIVELY有选择地听LISTEN ATTENTIVELY全神贯注地听THECOMMUN

18、ICATIONSLOOP交流环我们听取意见的动机并卄理解,而是反A Key to Reducing Misunderstanding减少误解的关键Presentation andCommunication互相交换1Communication沟通Communication沟通PURPOSE :目的 convey information传达讯息肯make something happen令某些事物发生处理资讯VISUAL视觉的like to be shown喜欢景象的AUDIO听觉的like to be told喜欢谈论的EMOTIONAL感觉的appeal to be feelings要求有感受

19、的REQUIRES PLANNING要求有计划Processing Information3domCONSIDERATIONS 考虑:what information什么资料who intended for谁感兴趣intended result预期结果how(method) 怎样做(方法)AIM to be:purposedstructuredinvitingtimelyuser sensitive有目的的有组织有魅使用者有感受的Communication沟通CommunicationCommunication沟通USE使用facts（事实）evidence（木艮据）AVOID避免ambigu

20、ity（意义不明确）vagueness（含糊）Support contents with illustrations用图解来支援内容ComCommunication沟通Lever = to suit user阶段=使用者适宜的 style = corporate/person形式=团体的/个人的 apply standards 使用标准keep it simple/brief 保持简单/简短show courtesy/care展示殷勤/关怀PRACTICE GOOD USTENING练习此好聆听find area(s) of interest找寻使感兴趣的地方focus on content

21、not delivery焦点在丁-内容不是在传达keep an open mind保持一个开放见解delay Judgment延迟作出判断resist distraction抗拒令你分/烦扰的事物be flexible保存能变通的ComAUTHOR consider 作者一考虑where to start & end 曲哪里开始及完结what to include 包括什么ComComWRITING书写aimfordefinition&clarityH标放在定义及清晰度don t chop down trees不要砍下树木what to emphasise 强调什么INDEPE

22、NDEKTT REVIEW 另找他人播阅另找他人播阅Cross cultural Communications observe protocols注意夕卜交It仪 speak slowly说话慢慢地 avoid jargon避免术语 be sensitive是有感觉的 seek common areas寻找共合之处的 stick to script遵守原稿Cfbe polite & genuine要有礼的及真诚的要有礼的及真诚的多Input 输入 what什么 when何时 where哪里 how long多久 who will attendSource 来源 business商业上

23、colleagues同事间 journals刊物 library图书馆 trade associations贸易社团 news media新闻媒介Presentation展示Information资讯谁会出席( (Swhatwill they expect/what to you?什么会是他们期待的/什么是你期待的？what is their knowledge of the subject?他们対题目有什么认识？ are their views favorable?他们的观感是否赞同？ who are they & the likely age range?他们是谁及年龄范围？dot

24、hey understand the vocabulary?他们会不会明白所用的用语？technical or non-technical?专业的或非专业的？will they be open mind?他们会不会有开放见解？what will most get their interest?什么最能取得他们的兴趣？what should they remember?什么是他们应该记得的？Audience -assessmentI观众 -评估Audience -assessment1观众-评估|Audience types观众类别broad group 层面广阔的观众be more infor

25、mal尽量用通俗性的/不拘礼仪use general example 取用一般例子select group 挑选的观众be more technical用专业性的用语recognize different types认识不同的Audience观众consider key重视重要的participantsparticipants 参与者aim at the decision makers目标放在那些有决定权的人anti cipate objects预计会有异议anticipate questions预计会有问题发问Planning计划IPlanniPURPOSE 目的 explain解说Aim to get 目标取得是： Attention 注意 & Interest 和兴趣。Also, if appropriate加之，如果适当的:Conviction确信,Commitment承诺Drafti1. writing3. organize组织4. w