餐厅工作纪律检查表

1、餐厅工作纪律检查表    餐厅工作纪律检查表  餐厅：                                姓名 ：         

2、60;                    序号                 检查细则           

3、60;     等级                         优                 良  

4、;               中                 差                 

5、60;       1                 工作时间是否相聚闲谈或窃窃私语                       

6、;                                                  

7、;                        2                 工作时间是否大声喧哗       

8、                                                  

9、                                        3          

10、;       是否有人放下手中的工作                                         

11、                                                  

12、      4                 是否有人上班时间打私人电话                        

13、0;                                                 

14、0;                      5                 有无在柜台内或值班区域内随意走动        

15、;                                                  

16、;                                       6          

17、0;      有无交手抱臂或手插入衣袋现象                                         &#

18、160;                                                 &#

19、160;     7                 有无在前台区域吸烟、喝水、吃东西现象                        &

20、#160;                                                 &

21、#160;                      8                 上班时间有无看书、干私事行为       

22、0;                                                 

23、0;                                       9          

24、60;      有无在宾客面前打哈欠、伸懒腰的行为                                        

25、0;                                                 

26、0;      10                 值班时有无倚、靠、趴在柜台的现象                       

27、0;                                                 

28、0;                       11                 有无随背景音乐哼唱现象       

29、60;                                                 

30、60;                                       12          &

31、#160;      有无对宾客指指点点或对客人评头品足                                        &#

32、160;                                                 &#

33、160;      13                 有无嘲笑宾客失慎的现象                        &

34、#160;                                                 &

35、#160;                      14                 有无在宾客投诉时作争辩现象       

36、0;                                                 

37、0;                                       15          &#

38、160;      有无不理会宾客询问的事                                         

39、60;                                                 

40、60;     16                 有无在态度上、动作上向宾客撒气现象                        &#

41、160;                                                 &#

42、160;                      17                 有无对宾客过分亲热、与客人拉家常现象       

43、                                                  

44、                                        18         

45、0;       有无对熟客过分随便现象                                         

46、;                                                  

47、;      19                 对所有宾客能否一视同仁，不个别服务                       

48、0;                                                                         20                 是否对老、幼、