凯宾斯基基础英语培训手册 - 图文-

1、 Greeting 问候-Good morning/ afternoon/ evening, sir/ madam! 早上好/下午好/晚上好,先生/夫人!-How are you today, sir?您好吗,先生?-How do you do!您好吗?-How are you (doing?最近好吗?-Nice to meet/see you!很高兴见到你!Welcome 欢迎-Welcome to Kempinski Hotel Dalian!欢迎光临大连凯宾斯基饭店。-Welcome to our restaurant.-欢迎光临本餐厅。-Were glad to see you aga

2、in.-很高兴见到您。Asking/inquiring 询问/征询-May I have your name, please?-可以告诉我您的名字吗?-Your initials, please?-请告诉我您姓名的首字母。-May I have your signature here, sir?-请您在这里签字。-Would you like to leave a message?-您需要留口信么?-I beg your pardon?-您能再说一遍么?-What do you think of our service?-您觉得我们的服务怎么样?-May I know your name/ro

3、om number?-能告诉我您的名字/房号么?-May I know whom Im talking to?请问您是哪位?(打电话时用-May I be of (your service, madam?请让我为您服务,夫人。-May I recommend our xx to you, sir?先生,我向您推荐xx。-How about a xx?xx怎么样?-Would you like me to book you a xx?为您预订xx,可以吗?-Would you like to sit by the window?您喜欢坐窗边的位置吗?-Would you like to have

4、 a cup of tea?您来一杯茶吗?-Is there anything else I can do for you, madam?夫人,您还有什么需要吗?Expressing good wishes祝福-Have a pleasant stay with us, Sir.愿您和我们共度好时光。-Have a nice day/ a pleasant evening/ a good weekend!祝您今天/今晚/周末愉快!-Enjoy your stay/ day.祝您愉快!-Happy New Year/ Birthday!新年/生日快乐!-Merry Christmas!-圣诞快乐

5、!Answers to good wishes对祝愿的回答-You too, Mr. xx /Ms. /Mrs. /Miss.也祝您愉快!-The same to you, sir/ madam.也祝您愉快!Expressing thanks 致谢-Thank you very much.-非常感谢。-Thank you for coming.-谢谢您的光临。-Thank you for being so understanding.-谢谢您的理解。(得到谅解时用-Thats very kind of you. Thank you very much. -您真是太好了!谢谢!Answers t

6、o thanks对致谢的回答-You are welcome.-不用谢-With pleasure.-别客气-My pleasure.-乐意为您效劳!-Glad to be of service. Please feel free to contact us anytime.-很高兴为您服务,请随时与我们联系。Apologizing致歉-Excuse me.不好意思,打扰一下!-Im awfully sorry.-真是很抱歉! 点整三种表达时间的方法Basic English - January (Jan. April (Apr. July (Jul. October (Oct. 1-12 月

7、： February (Feb. May August (Aug. November (Nov. March (Mar. June (Jun. September (Sep. December (Dec. Years 年的表达 Year 年 The beginning of a year 年初 The end of a year 年底 Last year 去年 This year 今年 Leap year 闰年 Sixteen forty-three1643 年 Seasons 季节的表达 Season 季节 Spring 春季 Early spring 早春 Summer 夏季 Midsum

8、mer 盛夏 Autumn/fall 秋季 Late autumn 晚秋 winter 冬季 Weather 关于天气 - Whats the weather like today? 今天天气如何？ - Today is XXX. Cloud 云 cloudy 阴天 Sun 太阳 sunny 晴天 Rain 雨 rainy 下雨天 Fog 雾 foggy 雾天 Wind 风 windy 刮风天 PERFORMANCE THROUGH PEOPLE PERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISM 11 Basic

9、English Taste 味道的表达 - How is it taste? - Its Delicious 美味的 Sweet 甜的 Sour 酸的 Salty 咸的 Bitter 苦的 Hot 辣的 Terrible 糟糕的 Colors 色彩的表达 在表达颜色的深浅时，直接在颜色前加 dark（深）或 light（浅） 即可。如深蓝色为 dark blue,浅红色为 light red. - Red yellow green blue white black orange pink purple grey brown cream blue green crimson - What col

10、or is it? Its NUMBER 数字 - Cardinal No.基数词：主要表示数量，13-19 都以-teen 结尾， 20-90 等十位整数都以-ty 结尾。 - Ordinal No.序数词：主要表示次第，如在表达楼层时，我们就用序 数词。第 4-19 都由相应的基数词加-th 构成。第 20-90 等十位整 数的词是由相应的基数词去词尾-y，加-ieth 构成。 Saying good-bye (告别语 - Good-bye, and have a nice day. 再见！祝您愉快！ - We all look forward to serving you again.

11、- 真诚期待再次为您服务。 - We all look forward to serving you again. - 真诚期待再次为您服务。 PERFORMANCE THROUGH PEOPLE PERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISM 12 Basic English - Hope you enjoyed staying with us. - 希望您在这里过得愉快！ The title of a technical post(职称 GM/General Manager 总经理 EXE Secretary

12、 总经理秘书 Owner Representative 业主方代表 Director 总监 EXE Housekeeper 行政管家 AM/Assistant Manager 大堂经理 Manager 经理 MOD Manager On Duty 值班经理 Supervisor 主管 Captain 领班 Floor Attendant 客房服务员 Waiter/Waitress 男/女服务员 Clerk 文员 Operator 接线员 Bell Boy 行李生 GSA/Guest Service Assistant 接待员 GRO/Guest Relation Officer 客户关系主任 Places of Interest and address (旅游景点 Tiger Beach 老虎滩 Charm of the Sea Plaza 海之韵广场 He Pole Aquarium 水族馆 Golden Pepple Beach 金石滩 Bingyu Valley 冰峪沟 L