酒店前厅部英语

1、前厅部-注：要求二、三部分掌握，灵活应用，第一部分了解熟悉。一、常用单词及句子the front office：前厅部register：登记、注册Room Reservation: 客房预订处Book : 预订Confirm : 确认Counter : 柜台Room charge : 房价Special rate : 优惠价Service charge: 服务费Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable

2、 : 贵重物品Breakable : 易碎的Full name: 全名Fill in : 填写Nationality : 国籍Departure date : 离店日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary bill :普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :

3、免费Discount 打折Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Telephone directory : 电话号码本A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator : 电梯Supermarket : 超市Double room: 双人房Single room: 单人间Standard/Twin room : 标准间Deluxe suite : 豪华套房Presid

4、ential suite : 总统套房Honeymoon suite: 蜜月套房Water bed room 水床房 mah-jongg machine room 机麻房Feature suite 特色套房 river sight 江景Street sight 街景 Im the assistant manager of the hotel，if you have any help，please feel free to contact me，we ll always at your service. 我是酒店大堂副理，如果您需要帮助，请随时联系我们，我们随时为您服务。二、总 台n 预订服务G

5、ood morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ? 要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving? 您将在何时到达？May I know your name ? 您能告诉我您

6、的名字吗？How long will you be staying? 您将要住多久？Id like to confirm your reservation.我要确认一下您的预订。Ill check the room availability.我查查客房预订情况。Let me repeat your reservation，you want a suite in 2013 July 21st ，2 days, your name is ，telephone is, is that right?让我重复一下您的预定，您要一个2013年7月21日的套房，定两天，您预定的名字是 您的电话是 对吗？Th

7、anks for your calling，have a nice day！感谢您的来电，祝您愉快！n 接待服务What kind of room would you be prefer?您要什么样的房间？Have you got a booking?您预订了吗？A single room or a double room?要单人间还是双人房间？A double room costs 368 Yuan per night . 双人房的房价是每晚368元。Breakfast is also included.早餐也包括在内。May I see your passport? 我能看一下您的护照吗？

8、Could you fill in this form, please? 请您填一下这张登记表好吗？This is your room card and room key?这是您的房卡和房间钥匙。Could you sign your name, please?请您签一下名，好吗？If you leave after 6:00 p.m , youll have to pay the full account.晚上六点以后退房,按全天收费计算.Youll have to register individually, please.请你们分开登记。How would you like to pay

9、 , sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗？Could you keep your room key until you check out ?请您在住宿期间自

10、己保管钥匙，直到结帐离开。n 收银服务Here is your bill . Its 2000 Yuan in all.这是您的账单。总共2000元。How would you like to pay , sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账？Please check it and sign here.请核对一下，在这里签个字。I will write out a receipt for you .我给您开一张发票。May I check the details for you , please?我能为您核对账单上的详细内容

11、吗？Do you have any charges for this morning?您今天是否挂帐用酒店的服务?Well have to charge you $10 extra.我们要向您额外收10美元。 Did you make any phone calls from room, sir?先生，您从房间打过电话吗？I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。 Is your bagga

12、ge down yet, sir ? Could you check out after your baggage have been brought down, please?先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。Do you stay in our hotel today，your deposit is no

13、t enough，please pay more to the front desk. 请问您今晚需要续住吗？您的押金不够了，需要到前台续交押金。Do you need invoice ？whats the company name and expense category？ please write in the paper，thank you！.请问您需要发票吗？请问发票怎么开公司名称和费用类型呢？您写一下，谢谢n 兑换外币The rates of exchange are on the picture there .今天的兑换牌价在那里的图片上。How much would you li

14、ke to change?您要换多少？Its 6.10 Yuan RMB for one US dollar?1美元兑换6.10元人民币。Sorry，there is something wrong with machine，you can change in the bank of china near our hotel. 对不起，我们的外币验钞机坏了，您可以到酒店附近的中国银行兑换。三、礼 宾 部n 基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . Ill bring a luggage cart

15、.请稍等一下，我去推一辆行李车来。Dont worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。When you check out , please call number 7603 and well help you with your luggage immediately.如果您要离店，请打电话7603，我们会马上帮您运送行李的。How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that

16、right?两只箱子和一个包，对吗？Ill show you to the Front Desk. This way please.让我带您去总台，请走这边。Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key, please?请把您房间的钥匙给我好吗？Most taxi drivers do not speak English. It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。When you