项经理教程第八周(上

1、week 8qwhy is learning about conflict management relevant?ato help develop and facilitate leadership, team building, performance management, and conflict management skills in an it environmentrequired reading:darling, j., & walker, w. (2001). effective conflict management. leadership and organiz

2、ation development journal, 22 (5), 230-242. retrieved february 10, 2006 from: /dwalz/classes/s2003phd/articles%5cmisq%20barki%202001.pdf recommended reading:cadle & yeates, 2004, ch 23.4 4conflict is a form of relating or interacting where we find ourselves (either

3、 as individuals or groups) under some sort of perceived threat to our personal or collective goals. these goals are usually to do with our interpersonal wants. these perceived threats may be either real or imagined conflictsources of conflict (bisno)project sources of conflict(thamhain & wilemon

4、)sources of conflict (bisno)biosocialpersonality and interactional structural cultural and ideological convergencesources of conflict (bisno)biosocialpersonality and interactional structural cultural and ideological convergencesources of conflict (bisno)biosocialpersonality and interactional structu

5、ral cultural and ideological convergenceproject sources of conflict(thamhain & wilemon)project schedulesproject prioritiesworkforcecomponents of conflictvalues: ideas and feelings about right and wrong (difficult to resolve) components of conflictinterests: things that motivate eg. managers and

6、workers have different interests components of conflictemotional: feelings that accompany human interactions eg. anger, fear, reject, and loss components of conflictemotional: feelings that accompany human interactions eg. anger, fear, reject, and loss interests: things that motivate eg. managers an

7、d workers have different interests values: ideas and feelings about right and wrong (difficult to resolve) components of conflictwhen you have to deal with conflict tackle the emotional issues first then address values and interestsconsequences of conflictgood consequences of conflictincreased creat

8、ivityit forces people to clarify their viewsit can produce constructive social changeit gives people the opportunity to test their capacitiesdevelopment of group and organization cohesionbad consequences of conflictviolencebreakdown of relationshipspolarization of views into static positionsa breakdown of collaborative venturesdestruction of communicationgroupthinkgroupthink is a tendency for strong conformity pressures within groups to lead to the breakdown of critical thinking and encourage premature acceptance of questionable decisionsgroupthinkl