国际著名酒店娱乐部程序(英文)-06ACTIVITIES.94-113

1、ACTIVITIESJOB CATEGORY WINNERASSISTANT ACTIVITIES DIRECTOR TASKS (CONTINUED FROM PREVIOUS PAGE)KNOWING THE TOURS OFFERED PROMOTING GROUP PARTICIPATION AND ENCOURAGING ACTIVITIES ORGANIZATION OF MINI TOURNAMENTSKNOWING HOW TO TEACH &GIVE INSTRUCTION TO SMALL AND LARGE GROUPS MANNING THE BEACH BUREKNO

2、WING THE VOUCHER AND CONTROL SYSTEMS PREPARATION OF EQUIPMENT FOR ACTIVITIES PREPARATION FOR LOCAL THEME ACTIVITIESKNOWLEDGE OF CHILDRENS PROGRAMMESPREPARATION OF VIDEO SHOW EQUIPMENTHOW TO TEACH CHILDREN ISSUE AND RECLAIM OF TOWELS FROM TOWEL BURE CHILDRENS TALENT SHOW, EVENT AND PREPARATION CLEANI

3、NG OF THE POOL AND POOL AREA CARRYING OUT MISCELLANEOUS ACTIVITIES OPERATION OF CHASE BOATTEACHING A SAILBOARD LESSON TEACHING A HOBIE CAT SAILING LESSONRUNNING THE HOBIE STAGGERED REGATTATAKING A WATER POLO ACTIVITY SETTING UP THE VOLLEYBALL AND KNOWING THE THEMESLAUNCHING AND RECOVERING SAILBOARDS

4、, HOBBIES, AND OTHER CRAFTSDOING THE HOBIE JOYRIDE ACTIVITYTAKING THE CHILDRENS MEAL ORGANIZING THE CHILDRENS SPORTS DAY ORGANIZING THE CHILDRENS EARLY EVENING GAMES ACTIVITIESACTIVITIESJOB CATEGORY WINNERASSISTANT ACTIVITIES DIRECTOR TASKS (CONTINUED FROM PREVIOUS PAGE)CARRYING OUT THE CHILDRENS TR

5、EASURE HUNT CHILDRENS MOVIECHILDRENS SWIMMING LESSONS AND GAMES ACTIVITY CARRYING OUT THE CHILDRENS QUIZ CARRYING OUT THE CHILDRENS SCAVENGER HUNT AND CRAB RACE CHILDRENS PAINTING COMPETITIONCHILDRENS MORNING JOG, WALK, SHELL HUNT OR OTHER MORNING EVENT TAKING THE MORNING JOG OR WALK CARRYING OUT TH

6、E PRE STRETCH AND POOL CLASSPREPARATION OF ICE CARVING AND FLAMBE DEMONSTRATIONCLEANING OF ALL BEACH AND POOL CHAIRS CLEANING OF HOBIE CATS, SAILBOARDS AND OTHER CRAFT, INCLUDING ALL EQUIPMENTCLEANING AND RAKING OF BEACHGENERAL CLEANLINESS OF ACTIVITIES AREACARRYING OUT THE SAILBOARD FREESTYLE DEMON

7、STRATIONGIVING THE SAILBOARD THEORY LECTURECARRYING THE SAILBOARD COMPETITIONRUNNING THE SHERATON/REGENT REGATTAEXCURSION TO THE LOCAL CARVING VILLAGESTANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: HOTEL ORIENTATION STANDARD: =PRO

8、CEDURE:STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: DEPARTMENT ORIENTATIONSTANDARD: ALL ACTIVITIES STAFF WILL KNOW THE FUNCTIONS AND ROLE OF THE DEPARTMENT, THE RULES, AND REGULATIONS WHICH GOVERN IT, AND THEIR OWN ROLE WITHIN

9、IT.=PROCEDURE:1. Introduction on the role and goals of the department and the standards of service we will aim to meet.2. Explanation of the training schedule for each employee, and what the training involves, plus the importance of it schedule given out for both weeks.3. Showing of departmental and

10、 line of command. This will be done using a line chart .Reasons for it and the importance of it will be stressed.4. Explaining of the functions of the department, i.e. the product of it, the outlets and equipment, the functions of various job categories. Job descriptions will be given out and explai

11、ned thoroughly.5. How the department relates to other departments particularly Food and Beverage, Front Desk, Sales.6. The personnel functions of the activities Department:-a) Who hires employees.b) Who orients employees.c) Who conducts ongoing training.d) Complaint procedures and style of managemen

12、t.e) When and by whom meetings are held within the department.f) Disciplinary action/probationary period.PROCEDURES: (CONTINUED)1. Rules and regulations of the department. Handout given and the importance of abiding them will be stressed. Appearance standards.2. All staff will be given a tour of the

13、 property with particular not being taken of Ballroom, Malolo Lounge, ports Os Call Pool area, Make area, Gardens, Beach bure, Tennis courts, Tour/ activities desk ,Beach.3. Relationship with Fish Fiji Limited and other concessions.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACT

14、IVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: MANAGEMENT SKILLSSTANDARD: THE ASSISTANT MUST BE ABLE TO MANAGE THE STAFF IN AN EFFECTIVE MANNER.=PROCEDURE:The learning of management skills will be handled by the personnel Department, and a course will be run either before the hotel opening date,

15、or after it, in more of an on going format.Details will be supplied.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: SUPERVISION OF ON GOING STAFF TRAINING STANDARD: THE ASSISTANT WILL ASSIST THE ACTIVITIES DIRECTOR WITH THE ORGANI

16、ZATION AND PREPARATION OF NO GOING STAFF TRAINING. THE TRAINING MUST BE SPECIFIC AND RELEVANT.=PROCEDURE:The organization of the Sheraton Fiji is such that no department can stand still .Therefore to maintain the high standards that have been set, an on going training programme has to be implemented

17、.The programme is aimed at checking that the initial skills taught in the pre opening have been fully grasped, and that the high standard continues to be met.The on going training and testing will be preparedly the activities Director and his Assistant and will be largely implemented by the latter.T

18、raining and testing will be carried out in various ways:1. Spot checking of particular tasks, and grading. 2. Verbal testing, one on one.3. Written tests. 4. Re-Training and recovering of material.The results of the tests will be used to grade employees and as an indication where more training is ne

19、eded.This on going system is very necessity in ensuring that the high standard set in the initial training is continued and in many cases upgraded.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: PREPARATION OF ROSTERS AND REPORTSS

20、TANDARD: THE ASSISTANT AND THE SUPERVISOR WILL PREPARE WORK ROSTERS AND JOB ASSIGNMENTS TO THE HIGHEST STANDARD. ALL PEAK TIMES WILL BE COVERED AND ALL STAFF WILL BE TREATED FAIRLY =PROCEDURE:1. Assistant Activities Director is responsible for the submitting of a weekly report. It will cover three a

21、reas:a. Kingfisher sportsb. The Activity programmec. The Activities StaffThose reports will be outlined later.1. In conjunction with the Equipment Supervisor, the Assistant will also have to prepare work rosters. The rosters should satisfy certain requirements.a. Each staff member must do 48 hours o

22、f work, except casuals and part timers.b. All activities should have the correct number of staff assigned to them. Adequate cover should be supplied for normally programmed activities.c. An allowance should be for bus schedules.d. Staff must be available for early morning cleaning and the early even

23、ing packing away a shift system will operate.e. The roster must be flexible enough to cover any special problems which may arise.PROCEDURES :( continued)1. On the completion of these rosters, on a weekly basis the supervisor will then circulate them to the staff and ensure no problems will arise. He

24、 should then, each evening, prepare job assignments for all Beach Attendants arrival, and to ensure that each knows what he will be doing on arrival, and to ensure the early morning cleaning on arrival, and to ensure the early morning cleaning is being done the assignments will be put up on the boar

25、d in the Beach Bure the evening before.It is the job of the Assistant to write the roasters and it is the Supervisors job to ensure that they are complied with . The Supervisor should also assign jobs to cover each shift and each activity.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESAS

26、ST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: ASSIGNMENT OF JOBSSTANDARD: =PROCEDURE:STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: WEEKLY REPORTS ON ACTIVITIES STAFFSTANDARD: ALL REPORTS SHOULD BE ON TIME AND SHOULD I

27、NCLUDE RECOMMENDATIONS AND SUGGESTIONSPROCEDURE:It is essential that all relevant department information is relayed back to the Activities Director. For this reason the Assistant will fill out a weekly report The report will cover three areas.1. The Kingfisher Sports Water concession a weekly progre

28、ss report as outlined earlier.2. The Activities programme its strengths and weaknesses with recommendations. Recommendations are to be included.3. The staff a weekly report covering attitude, progress and weaknesses. Recommendations are to be included.This report will be discussed each week and may

29、brought up in the Activities department meeting. It serves as a guide and as a foundation on which to build a better service.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: CHECKING ON SUCCESS OF ACTIVITIESSTANDARD: =PROCEDURE:STA

30、NDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: TOUR DESK ORIENTATION STANDARD: BOOTH STAFF WILL HAVE A KNOWLEDGE OF THE WORKINGS OF THE TOUR DESK=PROCEDURE:The Tour Desk Orientation will follow certain steps:1. Introduction 2. Goals

31、 of the Tour Desk3. The structure of command re-outlined 4. The structure of the tour desk day to day responsibilities5. How the Tour Desk relates to other departments6. The rules and regulations of the Tour Desk ,and the Standards required7. The names and numbers of all the people the attendant wil

32、l have to deal with confirmation procedures meet and greet etc.8. Summary and test of all information, tasks, and procedures.This procedure will be carried out in two ways in a theory lecture and in a practical way at the Tour Desk, involving operational procedures and role play.STANDARDS AND PROCED

33、URESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: IMPLEMENTATION OF A WET WEATHER PROGRAMMESTANDARD: THIS PROGRAMME MUST BE IMPLEMENTED QUICKLY, AND EFFICIENTLY=PROCEDURE:In the event that the weather forces a cancellation of the days activities progra

34、mme or a part of it, it is important to have alternative activities available. The Assistant Activities Director is responsible the formation of a wet weather programme and its content will be cleared by the Activities Director.To implement such a programme at short notice certain steps should be fo

35、llowed:9. Ensure that all the indoor venues needed are available and then book them with the Catering manager.10. Change the Activities information board accordingly, along with the Activities phoneline tape if necessary.11. Ensure the Reception, Beach Bure, Activities, desk and other outlets know o

36、f change in the programme, and the alternative events.12. Have an announcement made.13. Re-schedule the Beach Attendants accordingly with the assistance of the Equipment Supervisor.14. Ensure that the Equipment Supervisor is aware of the extra equipment need and its required location.PROCEDURES :( c

37、ontinued)15. Obtain a forecast and get an indication of the weather pattern and the chances of a repeat of the weather for the next day act accordingly.16. Begin the wet weather the progamme and special activities.It is essential to implement the programme quickly and to cater for guests needs effic

38、iently .It is also important for children to be adequately taken care of.In the event of a cyclone or hurricane the Assistant must have a pre- prepared programme for the people in the Ballroom .This programme should be prepared now.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACT

39、IVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: LIAISON BETWEEN THE ACTIVITY DEPARTMENT AND KINGFISHER SPORTSSTANDARD: THE ASSISTANT WILL SUCCESSFULLY MONITOR THE OPERATION AND STANDARD OF SERVICE, REPORTING REGULARLY BACK TO THE ACTIVITIES DIRECTOR=PROCEDURE:Kingfisher sports operate from one hal

40、f of the Beach Bure and are involved with all water excursions and motorised water sports .They have their own staff and equipment and their Manager is Mr. Peter Rinaldi. Although they operate separately, it is the job of the Activities Director to ensure that the service they offer is up to the sta

41、ndards of the rest of the hotel. To do this, their operation must be monitored.Therefore in his weekly report the Assistant Activities Director must cover:1. The operation of the Beach Bure.2. The handling of guests.3. The feedback from guests.4. The things that go particularly well and particularly

42、 badly.5. The organization of trips generally, and the popularity of each one.The Assistant must also be aware of any equipment lending or borrowing and must mediate and control the relationship, ensuring that it continues productively.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST.

43、 ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: DISTRIBUTION OF ACTIVITIES PROGRAMMES AND MOVIE GUIDESSTANDARD: ALL LITERATURE WILL BE DISTRIBUTED EFFECTIVELY, CORRECTLY AND ON TIME =PROCEDURE:The Activity Department will need to ensure that the programmes offered are circulated to all rooms.

44、It is vital that the correct information gets to the guests in good time.The Assistant Activities Director will be responsible for ensuring that this is carried out correctly. The following information is important:1. The guides must be given to the Housekeeping department for circulation in good ti

45、me.2. Ensure that the Housekeeping department has enough copies of all literature.3. Ensure that Housekeeping department has enough copies of all literature.4. When either the movie schedule or the activities schedule are changed the Assistant should liaise with the Housekeeping department to ensure

46、 a thorough recall of old programmes, and the proper circulation of new ones.5. Programmes must also be circulated to all other outlets. Such as the reception and activities desk and they must be recalled effectively when the programmes are to be changed.It is vital that guests should receive the co

47、rrect information at the correct time, and the Assistant Activities Director should constantly check to ensure this is taking place.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: PRODUCING CLEANING AND MAINTENANCE PROGRAMMESTANDA

48、RD: =PROCEDURE:STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ACTIVITIESASST. ACTIVITIES DIRECTOR HEAD: G.M. APPROVAL: DATE: TASK: OPERATION OF THE IN-HOUSE MOVIE SCHEDULESTANDARD: THE ASSISTANT MUST KNOW HOW TO SET UP AND PROGRAMME THE FOUR VIDEO RECORDERS EACH MORNING AND THE SYSTEM FOR EXCHANGE OF VIDEOS=PROCEDURE:The video system must be known fully as outlined in the in-house video schedule.- Movies are available in each room.- Four movies are available each day and will be played three times each.- There are 26 dif