《新编实用英语二》Unit3 Talkingppt课件

1、New Practical English 2Section 1 Talking Face to FaceNew Practical English 2Talking Face to FaceTalking Face to Face( Follow the Samples( Act Out( Put in Use( Data Bank( Telephone Message ( Telephone EtiquetteNew Practical English 2Answer incoming calls quickly identifying yourself by first and last

2、 name. Identify yourself whenever you place a call by first and last name, company, and nature of call. Speak slowly and clearly. Listen attentively and add verbal agreement. Use honorifics: Mr., Ms., Dr., Sir, Madam. Return messages within 24 hours. New Practical English 2If youre in someone elses

3、office when they get a phone call, offer to step outside. Dont take any calls when someone is in your office, unless its urgent. Dont talk to anyone else while youre on the phone. Dont do any other work or eat while on the phone. Holds: ask the other party if they are able to hold. Never keep someon

4、e on hold for more than a minute. Each time you return, thank them for holding. New Practical English 2IMPORTANT MESSAGEFOR Mr. Zhang Lihua ( ) A.M.DATE 12-05-2002 TIME 10:15 () P.M. FROM Mr. George RichterOF ABC COMPANY PHONE 368-1130 AREA CODE NUMBER EXTENSION() TELEPHONED ( ) PLEASE CALL( ) CAME

5、TO SEE YOU ( ) WILL CALL AGAIN( ) WANTS TO SEE YOU ( ) RETURNED YOUR CALLMESSAGE Your order will be ready, ThursdaySIGNED Wei GaoNew Practical English 2重要留言笺重要留言笺交：张力华先生 上午（ ）日期：2002年5月12日 时间：下午（ ）10：15留言人：乔治 瑞池特单位：ABC 公司电话：区号： 电话号码：368-1130 分机号：来电话（） 请回电话（ ）来拜访您（ ） 将再打电话（ ）想见您（ ） 已回电话（ ）留言内容：您的订单周四

6、交货。记录人签字：高伟New Practical English 2Sample OneSample TwoNew Practical English 2Gao: Hello, ABC Company. May I help you? George: Hello. This is George Richter. May I speak to Mr. Zhang Lihua? Gao: Im sorry, but hes not in at the moment. George: When will he be expected? Gao: Hell be back in a few minut

7、es. George: Thank you, Ill call back. Any Message, Sir?New Practical English 2Gao: Any message, sir? George: Well, maybe. Would you mind telling him that his order will be ready on Thursday and asking him to call me any time before lunch. My phone number is 368-1130. Gao: Ive got it. George: Thank y

8、ou very much. Gao: You are welcome. Any Message, Sir?New Practical English 2Lady:Hello, whos calling, please? Bill: Hi, Nancy! This is Bill. Howre you doing? Lady:Im sorry, but Im . Bill: Have you finished your paper? Lady:Im sorry. You must have the wrong number. This isnt Nancy. Bill: Is this 574-

9、0731? Lady:No. Its 547-0371. Bill: Im sorry. Lady:Thats all right. You Must Have the Wrong NumberNew Practical English 2Task OneTask TwoTask ThreeTask FiveTask FourNew Practical English 2A: This is the operator. What city, please?B: New York. A: Yes, go ahead, please.B: Can you tell me the number of

10、 the Bank Street Health Clinic? A: The number is 353-1213.Task: You want to know the number of the employment office in Chicago. New Practical English 2A: Hello.B: Hello. Id like to speak to Dr. Heckler.A: Who?B: Dr. Werner Heckler.A: Nobody here by that name.B: Im sorry. I must have dialed the wron

11、g number. Task: You want to call Dr. Sun, but you dial the wrong number. New Practical English 2A: Hello. This is Elise Young. May I speak to Anna Stehlin?B: Im sorry, but shes not here right now. Can I take a message?A: Yes. Please tell her that her mother is coming tomorrow afternoon. Ask her to c

12、all me this afternoon at 653-8923.B: Ok. Ill tell her as soon as she gets home.A: Thanks a lot. B: Youre welcome. Goodbye. Task: You are calling Belinda, but she isnt available. You are asked to leave a message. New Practical English 2A: Hello. Is this the Chemistry Department?B: Yes, it is.A: May I

13、 please speak to Mr. Mifflin?B: Im sorry. He doesnt want to be disturbed right now. Hes doing an experiment.A: Then may I speak to Mr. Miller?B: Im sorry. He is doing the experiment, too.A: OK. Ill call back. Thank you.Task: You are calling Mr. Smith, but he is at a meeting. Then you want to speak t

14、o Mrs. Brown, but she is at the meeting, too. So you have to call back.New Practical English 2A: This is the art museum. Can I help you?B: Yes. Can you tell me . er, what are your hours, please?A: The museum opens at ten in the morning.B: Opens at ten .A: And we close at half past four.B: Great. Tha

15、nks a lot.Task: You are calling the City Library to find out the work hours. New Practical English 2) Exercise 1) Exercise 2) Exercise 3New Practical English 2Imagine you are calling Judy. Complete the following conversation with her by filling out the blanks.You: Hi, Judy. Its Mike. May 1 _ to Ken?

16、Judy: Im sorry, Mike, but Kens not here now.You: He isnt? 2 _?Judy: Hes at a movie.You: A movie? Whos he with?Judy: Well, uh, I think he 3 _ Eva. You: With Eva?! Hes at a movie with Eva?I speakWhere is hemight be withNew Practical English 2Judy: Would you like to 4 _, Mike?You: Yes, please! Tell him

17、 to 5 _ at 667-3452 this evening.Judy: Call you at 6 _. OK.You: Thanks a lot.Judy: Youre 7 _. Goodbye. Leave a messageCall me667-3452welcomeNew Practical English 2 S=Secretary Y= YouS: Hello? Y: 1. ( 您好！史密斯先生在吗？)S: Im sorry, but hes not in now. Would you like to leave a message?Y: 2. (是的。请告诉他给医生办公室打

18、个电话。号码是 864-3509。)Imagine you are a nurse of a hospital and you are calling Mr. Smith, but he is not in. His secretary is answering the phone. Fill in the blanks according to the Chinese version provided.Hello. May I please speak to Mr. Smith, please?Yes, please. Tell him to call the doctors office.

19、 The numberis 864-3509.New Practical English 2S: 864-3509. OK. What time hed better call?Y: 3. (最好是今天下午2点左右.)S: Ill tell him as soon as hes back.Y: 4. (多谢！)S: Youre welcome. Goodbye.Itd be best if he could call this afternoon, at about 2 oclock. Thanks a lot.New Practical English 2You: 1（电话铃响了，您拿起电话

20、接听。)Lady: Hello. May I speak to Mrs. Sato, please ?You: 2 (告诉对方她现在不在，并询问是否有什么事需要转告。)Imagine a woman is calling Mrs. Sato, but shes not in. You are answering the phone. Play your role according to the clues given in the brackets.Hello?Im sorry, but shes not in at the moment. Would you like to leave a

21、 message? New Practical English 2Lady: Yes, please. Tell her to call Betsy at Betsys Beauty Salon. The number is 567-9033. You: 3（告诉对方她一回来你就转告她。）Lady: Thanks a lot.You: 4（表示客气。） Ill tell her as soon as shes back. Youre welcome.New Practical English 21. 自我介绍或回答对方时自我介绍或回答对方时 This is John speaking. Joh

22、n speaking. This is John here. This is 598764. Yes, speaking.New Practical English 22. 询问对方是谁时询问对方是谁时 Whos speaking / calling, please? Who is that speaking? May I ask whos calling? May I have your name, please? Would you tell me your name, please? Whom am speaking to ?New Practical English 23. 请某人接电

23、话时请某人接电话时 May / Can / Could I speak to John, please? Id like to speak to John. Is that John speaking? Hello. Is John is / there / at home? May I have a word with John?New Practical English 24. 请对方等一等，不要切断电话时请对方等一等，不要切断电话时 Dont hang up, please. A moment, please. Hold on, please. Hold the line, please. Hold on for a moment, please. Would you wait a minute, please? Would you hold the line a moment, please?New Practical English 25. 告诉某人接电话时告诉某人接电话时 You are wanted on the phone. Someone wants you on the phone. Somebody is asking for you on the phone. For you. Its