管理信息系统GLOBALEBUSINESSANDCOLLABORATIONPPT课件

1、CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Define and describe business processes and their relationship to information systems. Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. Explain how enterprise applications im

2、prove organizational performance.Learning Objectives1第1页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Explain the importance of collaboration and teamwork in business and how they are supported by technology. Assess the role of the information systems function in a business.Learning Objectives

3、 (cont.)2第2页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Problem: Using IT to win the Americas Cup race Solutions: New technology for physical engineering of boat; sensor network to monitor conditions and data analysis to improve the performance of sails and more. IBM Oracle Database 11g data

4、 management software provided real time analysis of boats sensor data. Demonstrates ITs role in fostering innovation and improving performance. Illustrates the benefits of using data analysis and IT to improve productsAmericas Cup 2010: USA Wins with Information Technology3第3页/共40页CHAPTER 2: GLOBAL

5、E-BUSINESS AND COLLABORATION Business processes: Workflows of material, information, knowledge Sets of activities, steps May be tied to functional area or be cross-functional Businesses: Can be seen as collection of business processes Business processes may be assets or liabilitiesBusiness Processes

6、 and Information Systems4第4页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Examples of functional business processes Manufacturing and production Assembling the product Sales and marketing Identifying customers Finance and accounting Creating financial statements Human resources Hiring employee

7、sBusiness Processes and Information Systems5第5页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATIONBusiness Processes and Information SystemsThe Order Fulfillment ProcessFulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manu

8、facturing functions.FIGURE 2-16第6页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Information technology enhances business processes in two main ways:1. Increasing efficiency of existing processes Automating steps that were manual2. Enabling entirely new processes that are capable of transformin

9、g the businesses Change flow of information Replace sequential steps with parallel steps Eliminate delays in decision makingBusiness Processes and Information Systems7第7页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Transaction processing systems Perform and record daily routine transactions n

10、ecessary to conduct business Examples: sales order entry, payroll, shipping Allow managers to monitor status of operations and relations with external environment Serve operational levels Serve predefined, structured goals and decision makingTypes of Information Systems8第8页/共40页CHAPTER 2: GLOBAL E-B

11、USINESS AND COLLABORATIONTypes of Information SystemsA Payroll TPSA TPS for payroll processing captures employee payment transaction data (such as a time card). System outputs include online and hard-copy reports for management and employee paychecks.FIGURE 2-29第9页/共40页CHAPTER 2: GLOBAL E-BUSINESS A

12、ND COLLABORATION Management information systemsServe middle managementProvide reports on firms current performance, based on data from TPSProvide answers to routine questions with predefined procedure for answering themTypically have little analytic capabilityTypes of Information Systems10第10页/共40页C

13、HAPTER 2: GLOBAL E-BUSINESS AND COLLABORATIONTypes of Information SystemsHow Management Information Systems Obtain Their Data from the Organizations TPSIn the system illustrated by this diagram, three TPS supply summarized transaction data to the MIS reporting system at the end of the time period. M

14、anagers gain access to the organizational data through the MIS, which provides them with the appropriate reports.FIGURE 2-311第11页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATIONTypes of Information SystemsSample MIS ReportThis report, showing summarized annual sales data, was produced by the MIS

15、in Figure 2-3.FIGURE 2-412第12页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Decision support systems Serve middle management Support non-routine decision making Example: What is impact on production schedule if December sales doubled? Often use external information as well from TPS and MIS Mod

16、el driven DSS Voyage-estimating systems Data driven DSS Intrawests marketing analysis systemsTypes of Information Systems13第13页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATIONTypes of Information SystemsVoyage-Estimating Decision Support SystemThis DSS operates on a powerful PC. It is used daily

17、by managers who must develop bids on shipping contracts.FIGURE 2-514第14页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Business intelligenceClass of software applicationsAnalyze current and historical data to find patterns and trends and aid decision-makingUsed in systems that support middle an

18、d senior management Data-driven DSS Executive support systems (ESS)Types of Information Systems15第15页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Executive support systems Support senior management Address non-routine decisions Requiring judgment, evaluation, and insight Incorporate data abou

19、t external events (e.g. new tax laws or competitors) as well as summarized information from internal MIS and DSS Example: Digital dashboard with real-time view of firms financial performance: working capital, accounts receivable, accounts payable, cash flow, and inventoryTypes of Information Systems

20、16第16页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Systems from a constituency perspectiveTransaction processing systems: supporting operational level employeesManagement information systems and decision-support systems: supporting managersExecutive support systems: supporting executivesTypes

21、 of Information Systems17第17页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Relationship of systems to one anotherTPS: Major source of data for other systemsESS: Recipient of data from lower-level systemsData may be exchanged between systemsIn reality, most businesses systems are only loosely i

22、ntegrated (but they are getting better!) Types of Information Systems18第18页/共40页Read the Interactive Session and discuss the following questionsRead the Interactive Session and discuss the following questionsCHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Describe RocketThemes business model and busi

23、ness strategy. What challenges is it facing? What systems have the company used or planned to use to overcome these challenge? What types of systems are they? What role will each play in helping RocketTheme overcome these challenges? What other types of system could help RocketTheme overcome its cha

24、llenges?Types of Information SystemsROCKETTHEME: THRIVING ON THE WEB19第19页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Enterprise applications Systems for linking the enterprise Span functional areas Execute business processes across firm Include all levels of management Four major applicatio

25、ns: Enterprise systems Supply chain management systems Customer relationship management systems Knowledge management systemsTypes of Information Systems20第20页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATIONTypes of Information SystemsEnterprise Application ArchitectureEnterprise applications auto

26、mate processes that span multiple business functions and organizational levels and may extend outside the organization.FIGURE 2-621第21页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Enterprise systems Collects data from different firm functions and stores data in single central data repository

27、Resolves problem of fragmented, redundant data sets and systems Enable: Coordination of daily activities Efficient response to customer orders (production, inventory) Provide valuable information for improving management decision makingTypes of Information Systems22第22页/共40页CHAPTER 2: GLOBAL E-BUSIN

28、ESS AND COLLABORATION Supply chain management (SCM) systems Manage firms relationships with suppliersShare information about Orders, production, inventory levels, delivery of products and servicesGoal: Right amount of products to destination with least amount of time and lowest costTypes of Informat

29、ion Systems23第23页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Customer relationship management systems: Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention

30、Integrate firms customer-related processes and consolidate customer information from multiple communication channelsTypes of Information Systems24第24页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Knowledge management systems (KMS) Support processes for acquiring, creating, storing, distributin

31、g, applying, integrating knowledge How to create, produce, distribute products and services Collect internal knowledge and experience within firm and make it available to employees Link to external sources of knowledgeTypes of Information Systems25第25页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORAT

32、ION Alternative tools that increase integration and expedite the flow of information Intranets: Internal company Web sites accessible only by employees Extranets: Company Web sites accessible externally only to vendors and suppliers Often used to coordinate supply chainTypes of Information Systems26

33、第26页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION E-business Use of digital technology and Internet to drive major business processes E-commerce Subset of e-business Buying and selling goods and services through Internet E-government: Using Internet technology to deliver information and servic

34、es to citizens, employees, and businessesTypes of Information Systems27第27页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Collaboration: Short-lived or long-term Informal or formal (teams) Growing importance of collaboration: Changing nature of work Growth of professional work “interaction jobs

35、” Changing organization of the firm Changing scope of the firm Emphasis on innovation Changing culture of workSystems for Collaboration and Teamwork28第28页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Business benefits of collaboration and teamwork Investments in collaboration technology can pr

36、oduce organizational improvements returning high ROI Benefits: Productivity Quality Innovation Customer service Financial performance Profitability, sales, sales growthSystems for Collaboration and Teamwork29第29页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATIONSystems for Collaboration and Teamwor

37、kRequirements for CollaborationSuccessful collaboration requires an appropriate organizational structure and culture, along with appropriate collaboration technology.FIGURE 2-730第30页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Building a collaborative culture and business processes “Command a

38、nd control” organizations No value placed on teamwork or lower-level participation in decisions Collaborative business culture Senior managers rely on teams of employees Policies, products, designs, processes, systems rely on teams Managers purpose is to build teamsSystems for Collaboration and Team

39、work31第31页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Technology for collaboration and teamwork 15 categories of collaborative software toolsEmail and instant messaging White boardingCollaborative writing Web presentingCollaborative reviewingWork schedulingEvent schedulingDocument sharing /w

40、ikisFile sharingMind mappingScreen sharingLarge audience WebinarsAudio conferencingCo-browsingVideo conferencingSystems for Collaboration and Teamwork32第32页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Technology for collaboration and teamwork (cont.) Social Networking Wikis Virtual Worlds Int

41、ernet-Based Collaboration Environments Virtual meeting systems (telepresence) Google Apps/Google sites Microsoft SharePoint Lotus NotesSystems for Collaboration and Teamwork33第33页/共40页Read the Interactive Session and discuss the following questionsRead the Interactive Session and discuss the followi

42、ng questionsCHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION What are the advantages of using videoconferencing technologies? What are the disadvantages? What is telepresence and what sorts of companies are best suited to use it as a communications tool? What kinds of companies could benefit from usin

43、g videoconferencing? Are there any companies that might not derive any benefits from this technology?Systems for Collaboration and TeamworkVIRTUAL MEETINGS: SMART MANAGEMENT34第34页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Two dimensions of collaboration technologies Space (or location) remo

44、te or colocated Time synchronous or asynchronous Six steps in evaluating software tools1.What are your firms collaboration challenges?2.What kinds of solutions are available? 3.Analyze available products cost and benefits4.Evaluate security risks5.Consult users for implementation and training issues6.Evaluate product vendorsSystems for Collaboration and Teamwork35第35页/共40页CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATIONSystems for