培训表大全(DOC 374个)50

1、3 / 3 TRAINING ACTIVITY OUTLINE培训活动纲要Task:End of Shift Procedures / Morning Shift Procedure 任务:下班程序 / 早班程序Code序号:RM-RES-A010 / RM-RES-A020Objectives：At the end of this session, Reservation Sales associates will be able to ensure proper procedures will be followed during the end of each shift and mor

2、ning shift目的:在课程结束的时候,预订部销售文员应清除的知道上班,下班正确的程序 Standard ：Reservation Sales associates will be responsible to ensure all reports are prepared by 8:30am and all same day booking/trace are processed at the beginning of shift.Reservation Sales associates will complete all his/her daily duties and tasks b

3、efore the end of each shift. All reservations received during the day and all expected arrivals for the following day should be properly processed in Oprea before the shift ends.标准:所有预订部销售文员上早班时要确保在早上8：30之前将所有所需报表打印完毕,并及时处理当日预订和跟踪报表。预订部销售文员有责任在下班前将所有工作已完成。将当日与以后抵达的预订输入Oprea 中。Resources:Flip Chart an

4、d Handout, Computer with Oprea terminal 培训器材:白板,白板纸和培训资料,带有Oprea终端的电脑Method 培训方式Training Steps培训步骤Time时间Introduction介绍Lecture教学式F/P1 (P)Contents内容Lecture & Explanation教学式与讲解OHP(P)Let everybody have chance to speak.让每人都有讲话的机会Test 测验Summary总结Deliver Handout (P)分发资料Show “ W.I.F.M” (Objectives)显示课程目

5、的Prologue: As a Reservations Sales Agent how to present our professional style and efficiency, we should have same procedure to follow up. 开场白： 作为一名预订部销售文员我们怎样展示我们的专业风范和高效率,我们应该有统一的标准遵循。So the objectives of this session is: (Refer to Objectives of this S&P)今天这堂课的目的是：（参考标准与程序The course should be

6、divided into Two parts:这节课会分为二个部分来讲解：· The end of shift procedure 下班的程序· The morning shift procedure 早班的程序Show steps on prepared OHP. Explain reason for each step. Ask trainees to comment and question on each step. 将所有程序的主要内容事先写在准备好的透明胶片上,逐步作以讲解,在讲解过程中要不时请学员发表建议并提问。What the main job in mor

7、ning shift?早班的主要工作是什么？· No show / trace report check for morning shift. 早班要察看预订未到和跟踪报表What the main job in end shift?晚班的主要工作是什么？· Pass correspondence to Front office in end shift . 晚班要在下班前将所有与前台有关的资料送 至前台Review Key Points:回顾要点：Reinforce and discuss the point: 加强并讨论以下要点：· No show / trace report check for morning shift. 早班要察看预订未到和跟踪报表· Pass corr