新编剑桥商务英语初级Module PPT课件

1、Listening: Flight problems 航班问题Vocabulary on flight aircraft n. 飞机 check-in 办理登机手续 delay v. 飞机晚点 journey n. 旅程 land v. 降落 luggage n. 行李 passenger n. 乘客 passport n. 护照第1页/共46页Listening: Flight problems 航班问题 pilot n. 飞行员 take off 起飞 travel v. n. 旅行 trip n. 旅行 air traffic controller 空中交通指挥员 baggage han

2、dler 行李员 boarding pass 登机牌第2页/共46页Listening: Flight problems 航班问题 business / economy / first class 商务舱 / 经济舱 / 一等舱 flight attendant / stewardship / air-hostess / stewardess 空中乘务员 identity card 身份证 return / single ticket 往返票 / 单程票第3页/共46页Listening: Flight problems 航班问题 Speaking： Process of boarding D

3、escribe the process of boarding with the words listed above.第4页/共46页Grammar：Reported speech 间接引语Direct speechReported speechtensetenseam/is/arewas/ werePresent simplePast simplePresent continuousPast continuousPast simplePast perfectPresent perfectPast perfectFuture with willwouldcancould第5页/共46页Rea

4、ding: No card, no ticket 无信用卡，无飞机票 Focus 学习重点 Learn how to write a complaint letter（学会写投诉信） How to deal with a complaint via media （怎样通过媒体处理投诉） How you expect your problem to be solved（问题怎样得到解决）第6页/共46页Reading: No card, no ticketTime PlacePeopleEvent/incidentProcessResult第7页/共46页Reading: No card, no

5、 ticketTime Last monthPlaceFrankfurt airportPeopleThe authorEvent/incidentLost his credit card and was not allowed to check inProcessLost his credit card in Germany, but provided a new credit card while checking in. He was asked to buy another ticket.ResultPaid 375 for another ticket.第8页/共46页Reading

6、: No card, no ticketExe. 4 The magazine editor will contact the airline customer service officially via mails or by phone in terms of Mr. Bennets experience. On the other hand, the editor can publish Mr. Bennets letter in the magazine so that more advice from readers can be collected. Whats more, th

7、e head of the airline company will also pay due attention to solve the problem or to give explanations.第9页/共46页Reading: No card, no ticketExe. 7第10页/共46页6.2 Travel arrangements 旅行安排 Focus 学习重点 熟悉与旅行相关的词汇 学习掌握如何进行旅行安排的相关技能 练习在听力与阅读过程中寻找具体信息 掌握有关旅行安排的电子邮件的写法第11页/共46页Hotel amenities 宾馆便利设施 a lift 电梯 fr

8、ee newspaper 免费报纸 a direct-dial telephone 直拨电话 a jacuzzi 按摩浴缸 a swimming pool 游泳池 room service 客房服务第12页/共46页Hotel amenities 宾馆便利设施 a mini bar （旅馆房间内）小冰箱 air-conditioning 空调 an Internet connection 网络连接 a hair dryer 吹风机 a conference room 会议室 conference equipment 会议设备第13页/共46页Hotel amenities 宾馆便利设施 a f

9、itness room/ gym 健身房 translation services 翻译服务 laundry service 洗衣服务第14页/共46页Types of Hotels 宾馆的种类 (5、4、3、2、1） star hotel/ luxurious hotel 星级/ 豪华宾馆 business hotel 商务酒店 inn 小旅馆 motel 汽车旅馆 hostel 招待所，学生公寓第15页/共46页Types of hotel room 宾馆房间的种类 single room 单人间 double room 双人间 standard room 标准间 suite 套房 pre

10、sident suite 总统套房 master suite 主套房 junior suite 普通套房第16页/共46页Useful expressions in hotel book a room/ make a reservation check in check out room rate room service front desk第17页/共46页Useful expressions in hotel manager receptionist Porter 行李搬运工 attendant chambermaid waiter/waitress barman 酒吧间招待员 oper

11、ator 话务员第18页/共46页Vocabulary: Hotel amenitiesExe. 2第19页/共46页Writing: Booking enquiries 订房咨询Asking for information date room rate/ quotation facilities services location transport parking lot第20页/共46页Writing: Booking enquiriesExe. 4第21页/共46页Writing: Booking enquiriesExe. 5第22页/共46页Listening：At the hot

12、elExe. 6第23页/共46页Listening：At the hotelExe. 7第24页/共46页Listening：At the hotelExe. 8 4 2 1 5 3第25页/共46页Listening：At the hotelExe. 10 1. C 2. C 3. A 4. A 5. C第26页/共46页Listening：Arranging business travel 安排商务旅行Transportation flight/ by plane/by air train/ by train coach/ by coach ship/ by sea car/ by ca

13、r bus/ by bus underground/ subway/ by metro taxi/ by taxi第27页/共46页Listening：Arranging business travel Exe. 1第28页/共46页Listening：Arranging business travel Exe. 2 07.55 08.15 23.15 07.00第29页/共46页Listening：Arranging business travel Exe. 3第30页/共46页Listening：Arranging business travel Exe. 4 BA 395 at 06:2

14、0第31页/共46页Listening：Arranging business travel Exe. 5第32页/共46页Speaking: Making a booking 预订 Focus 学习重点 Learn how to book a flight ticket （学会怎样订机票） Keep down the details about the time and the flight number （记录航班信息）第33页/共46页Writing: Changes to flight details 航班信息变化Deal with the changes of flight time:

15、 take off, land, delay flight: transfer/ change/ shift to another airline/ flight; cancel boarding gate: change第34页/共46页Writing: Changes to flight detailsExe. 8第35页/共46页Writing: Changes to flight detailsExe. 9第36页/共46页6.3 Writing Test: Part OneStyle of writing emailFormal With salutation（称呼语）, title

16、（职称、头衔）, complimentary closing（结束语）, signature with full name（全称签名）NeutralAddress to all, usually a notice, memoInformal Without title, just first name, without complimentary closing, signature with first name第37页/共46页Skills & Process of Email Writing 写电子邮件的技巧和步骤 1. Identify the style of email 2. Read the instructions 3. Conclude all the relevant information 4. Check your writing for spelling, grammar and punctuation mistakes 5. Check the number of words第38页/共46页Writing Test: