E10_ISE_Lecture工业工程

1、E10Introduction to EngineeringIndustrial and Systems EngineeringDr. Minnie PatelDepartment of Industrial and Systems E/ise/Industrial & Systems EngineeringAn Introduction via ExamplesnWhat is Industrial Engineering (IE)?nWhat is Systems Engineering (SE)?nAn Early and M

2、odern Example about Manufacturing: Car AssemblynA Modern Example about the Service Industry: DisneylandnA Modern Example about the truck manufacturing companynISE and ISE Curriculum at SJSUnCurrent Multidisciplinary Research into Efficient and Safer Large-truck Freight OperationsWhat is Industrial E

3、ngineering?nElectrical Engineering to engineer an electrical product or system.nComputer Engineering to engineer a computer or a system of networked computers.nIndustrial Engineering?To engineer an industry? No.To engineer an industrial product or system (efficiently and effectively): for manufactur

4、ed goods or services, originallyTo engineer a product or system for industry, the military, government, education, etc.Efficiency and Quality Engineering!What is Systems Engineering?nTo engineer a system, with efficiency and qualitynAll Types of Systems:Aviation Systems, including Air Traffic Contro

5、l SystemsTelecommunication and Computer SystemsAirline Reservation SystemsSoftware and Database systemsHighway SystemsManufacturing Systems, e.g., the Toyota Production System (TPS).An Early and Modern Example about Manufacturing: Car AssemblynThe original “work cell” assembly methodnHenry Fords ide

6、a of assembly line, following the efficiency innovations in cattle slaughteringnMany innovations for higher efficiency and better quality, including roboticsnThe Toyota Production System (TPS), practiced at The New United Motor Manufacturing Incorporated (NUMMI) in Fremont, California (and elsewhere

7、)Early Moving Assembly Line at FordA Glimpse of a Car Assembly Line Robots at Work in Car AssemblyRobots at Work in Car AssemblyA Modern Car “Assembly Line”VW Phaeton in DresdenA Modern Example about the Service Industry: DisneylandnSimple “Take-a-Number” virtual waiting lines at a hospital, to avoi

8、d patience discomfort or enable restnThe recent implementation of “Take-a-Number” virtual lines at Californias DMVs and recent acceptance of appointments via the InternetnWhy cant Disneyland use this simple idea? What may be the unintended consequences?A Modern Example about the Service Industry: Di

9、sneyland (Contd)nDisneyland first estimated wait time for the customers and displayed it at each attraction.nDisneyland then displayed the estimated wait times at the entrance and other strategic locations, for better planning by the customers.nDisneyland recently implemented its version of the “Tak

10、e-a-Number” system: the “FastPass”.nBetter customer satisfaction, and higher revenue too, at the restaurants and gift shops, etc.!FastPassDisneyland Splash MountainFastPass Machine Disneyland Splash Mountain FastPass Ticket Disneyland Splash MountainA Leading Truck Manufacturing Plant in U.S.nGoal:

11、Double the amount of truck they manufactured in a day, by optimizing their resources while maintaining excellence in qualitynOne of the objectives of the study wasTo know the precise amount of time spent on non value adding tasks at each truck assembly station, in order to optimize their operationnR

12、equired to evaluate 70 assembly workers Beyond the StopwatchnWork measurement studies often use stop watches to collect task timesnDifficultyHold the stopwatch and write the information at the same timeThe results are not accurateData collection not easyState-of-the-Art SoftwarenUmtPlusTM: The highe

13、st quality work measurement tool that leverages handheld computersnThis software developed by Laubrass, facilitates and optimizes the data collection processnJust need to click on the appropriate icon and your time is loggednEasy to usenTruck company customized to suit their needsResultsnTwo hours o

14、f training in using UmtPlus to collect the necessary datanEvaluated 70 workers in just three daysnOnce the tasks have been accurately timed on the PDA the results are uploaded to the computer without having to do any data entrynEmployees prefer to see the PDAs rather than a stop watch Industrial &am

15、p; Systems EngineeringnISE UG program ranked 3rd in the Nation according to US NewsnApprox 55 Undergraduate studentsnVery active IIE student chapter n165+ Graduate students (MS ISE 110 & MS Human Factors/Ergonomics 55)nCurrent FTES 125, and approximately 60-65% graduate FTESn4 Full time facultyD

16、r. Dessouky Undergraduate Advisor Dr. Tsao Grad AdvisorDr. Freund HF/E Program DirectorDr. Minnie Patel Assessment nISE Faculty experience in manufacturing, healthcare, civil aviation, transportation, supply chain engineering, biometrics, process controlnResearch funding from NASA, PATH, MTI, NSF, I

17、BM etc.nVery good co-op and employment recordISE empowers its students to better the worldnISE students learn how to:improve quality of products and servicesminimize costsimprove securityreduce risk of injuryminimize delaysimprove accommodation for the disabledimprove quality of work life of employe

18、esimprove service to customersreduce human errorsimprove on-time performancenManufacturing nComputers nSemiconductorsnBiomedical Device nConsultingnHospitalsnRestaurant chainsnHotel chainsnAirlines and airportsnGovernment agenciesnArmed forcesnWorldwide distribution and delivery companiesnEntertainm

19、ent companies and retail chains through innovative applications in many types of organizations:Enterprise Operations ISE 155 Supply Chain EngineeringISE 140 Opns Plng & ControlISE 142 Services EngineeringISE 115 Computer Integrated MfgQuality ControlISE 131 Quality ControlISE 135 Design of Expts

20、ISE 196R ReliabilityMath ModelingISE 130 StatisticsISE 167 SimulationISE 170 Operations ResearchHuman ComponentISE 112 Occ Hlth EngrgISE 114 Safety EngineeringISE 120 Work Methods & MeasurementISE 164 Human Computer InteractionEng. ManagementISE 105 Intr Systems EngrgISE 102 Engrg EconomicsISE 1

21、51 Engrg MgmtEng. BreadthEngr 10 Problem SolvingME 20 Design & GraphicsCmpE 30MatE 25 Intro to MaterialsEE 98 CircuitsCmp E 131 Software EngrgIndustrial & Systems EngineeringSr. Design Project*U.S. NEWS among colleges and Universities without doctoral degrees.Multidisciplinary Research: Effi

22、cient and Safer Large-truck OperationsnProven US oil reserve: 22 billion barrelsnDaily US consumption: 21 million barrelsn“Desperate” need for fuel efficiencynPublic transportation for passengers, but how about freight transportation?nLonger Combination Vehicles (LCVs) for higher fuel efficiency: 5.4 MPG f