酒店参考资料前厅部工作表格

1、135杂项收费单MISCELLANEOUS VOUCHER宾客姓名 Guest Name: Voucher No.房号 Room No.: 日期 Date: 金额AMOUNT总计TOTAL :Cashier收款员Guests Signature 宾客签名变更通知单CHANGE NOTICEFO4.2由/FROMiO/TO日期/DATE房号/ROOM房 价/RATE付/PAYMENT日期DATE:房间号码ROOM NO.:客人姓名GUEST NAME :原因REASON:经手人核准人PREPARED BY:APPROVED BY :贷方冲减FO4.3REBATE CREDIT VOUCHER宾客

2、姓名房间号码日期NAME :ROOM NO. :DATE :说 明 explanation金额amount总计TOTAL:Approved by 批准Cashier收款员Guests signature宾客签字押金收据FO4.4DEPOSIT RECEIPT房间号码日期ROOM NO. :DATE:兹收到先生/女士RECEIVED FORM Mr./Mrs./Miss. 现金/支票/其它CASH/CHEQUE/OTHERS RMB （大写）Please do not lose this deposit receipt, and present this to the FrontOffice A

3、gent upon settlement请勿遗失此押金收据，在结帐时请交回前台接待员。支出传票FO4.5PAID OUT VOUCHER宾客姓名房间号码日期NAME:ROOM NO.:DATE:说明 EXPLANATION金额AMOUNT总计TOTAL:Approved by 批准Cashier收款员Guests signature 宾客签字137免费房/内部自用房预订单FO4.6COMPLIMENTARY/HOUSE USE ROOM RESERV ATION FORM免费房 /COMPLIMENTARY ROOM 二客人姓名GUEST NAME 抵店日期ARRIVAL DATE 房间类型/

4、房间数量ROOM TYPE/NO. OF ROOM 内部用房/HOUSE USE ROOM 匚公司名称COMPANY NAME 离店日期DEPARTURE DATE 早餐/BREAKFAST :午餐/LUNCH :晚餐/DINNER :特殊安排SPECIAL ARRANGEMENT 申请原因APPLY REASON 申请人部门经理总经理APPLY PERSONDEPT.MANAGER GENERAL MANAGER 输入人/日期INPUT BY 市场营销部一白前厅部一粉财务部一蓝SALES&MARKETING WHITEFRONT OFFICE FINK FINANCIAL-BLUE临时住宿登

5、记表FO4.7REGISTRATION FORM OF TIMPORARY RESIDENCE备注Remarks:酒店建议宾客，“一切贵重物品请放置在酒店的保险箱内，否则酒店对个人所有物品的遗失，概不负责。”Guests are advised to place all valuables in a hotel s safety deposit box facilities available free of charge located with Front Desk Cashier.The management will not be responsible for any loss.姓L

6、ast Name名First Name中文姓名Chinese Name性别Sex出生日期Date of Birth国籍Nationality证件不恢Type of Certificate证件号码Certificate NO.签证种类Type of Visa后效期Valid Visa入境日期Entry Date在华停留期Valid Date到店日期Arrival Date离店日期Departure Date历pRoom No.接待单位Received by永久地址Permanent Address付款方式Method of Payment现金 Cash（订金金额 Amount of Deposi

7、t）信用卡 Credit Card公司彳帐 Company s Account旅行社凭单T/A Voucher其它Others公司名中Company Name房类一Room Type房价Room Rate特殊要求Special Request职员签字Clerk Signature宾客签字Guest Signature备注Remarks付款授权FO4.8PAYMENT AUTHORIZATION本人同意为下列客人支付在沈阳黎明国际酒店期间发生的下列费用：I agree to be personally liable for the settlement of the charges as spe

8、cified blow at Shen Yang Sunrise International Hotel.为下列客人支付 For the following guest:姓名Name房号Room No.日期Period由 From 至 To由 From 至 To由 From 至 To由 From 至 To 由 From至 To 口所有费用All charges口 某些费用如Certain specified expenses such as: 如以上客人延期而超出上述日期，请与我联系并获得进一步付款说明：In the event that the above mentioned guest e

9、xtends beyonds the specified coverage periods, please contact me for further billing instructions.口 我将负担其余费用。 I will be responsible for the charges incurred.口 止匕客人将负担其余费用 oThe guest will be responsible for the charges incurred.我同意止匕授权是有效的。I agree that this authorization is irrevocable.姓名 Name 房号Room

10、（请用正楷填写 Please print in block letter客人签名 Guest Signature:日 期Date:联系电话 Contact Tel. NO.接待员 Handled By:139团队资料记录FO4.9IN HOUSE GROUPINFORMATION总机Operator礼宾部 Concierge团队代码客房部HousekeepingBLOCK NAME 餐饮部F&B团队名称GROUP NAME 旅行社/公司国籍AGENT/COMPANY NATIONALITY 领队/联系人房间总数TOUR LEADER TOTAL ROOMS 房型/数量查房时间TYPE/ROOM

11、S/ _/ _; _/ _/;_/_ :/CHECK ROOM TIME到达日期航班由取行李时间ARRIV AL DATE FLIGHT FROM BAGGAGE DOWN 离店日期航班至离店时间DEPARTURE DATE FLIGHT TOCHECK OUT TIME房间分配ROOMING LIST :房间备注房间备注房间备注房间备注房间备注ROOMREMARKSROOMREMARKSROOMREMARKSROOMREMARKSROOMREMARKS备注：日期DATE唤醒时间MORNING CALL早餐地点BREAKFAST早餐时间TIME早餐人数PAX备注REMARKS陪同签字联系电话G

12、uide Signature:Contact Tel No.:第二节礼宾部工作表格FO4.10礼宾部服务记录表格CONCIERGE SUPERVISOR S CONTROL SHEET礼宾部领班值班由至日期CONCIERGE SUPERVISOR : SHIFT FROM : TO : DATE行李员BELL BOY房间号码ROOM NUMBER进店C/I离店C/O换房ROOM CHANGED件数NUMBEROF PIECES服务 SERVICE时间TIME卡号CARDNOo备注REMARKSFROMTOOUTIN141FO4.11物品存放/领取表格存放日期房号存放人姓名联系方式物品名称领取人

13、姓名联系方式职员签字领取日期证件号码领取人签字职员签字备注FO4.12礼宾部租/借物品登记表日期房号/部门所租/借物品名称数量押金情况客人签字租/借时间员工签字归还时间员工签字FO4.13143留百/传真/邮件收发记录日期：MAG/FAX/MAIL RECEIVING AND DELIVERY RECORDDATE :姓名NAME房号/部门RM NO./DEPT收到时间RECEIVINGTIME留言/传真（数量）MESSAGE/FAX报纸/杂志（数量）NEWSPAPER/MAGAZINE邮件（编号）E/MAIL其它OTHERS发放时间DELIVERY TIME行李员签字BELL BOY接收人签

14、字RECEIVER旅客物品寄存登记薄FO4.14姓名居民身份证号或单位、住址房间号寄存物 品寄存牌号寄存时间领取人签字床位号名称数量包内无现金签字取出时间145FO4.15礼宾部团队行李报告FO4.16CONCIERGE GROUP LUGGAGE REPORT团队名称：GROUP NAME :团队代码：GROUP CODE :到达日期：ARR.DATE :旅行社： TRAVEL AGENT :团队人数： NO.OF PAX :离店日期： DEP.DATE:门童出租车单记录表年月日班次：领班：交班：接班：进店离店在耳J 丁 P时间车牌号备注在耳J 丁 P时间到何地车牌号备注1)1)2)2)3)

15、3)4)4)5)5)6)6)7)7)8)8)9)9)10)10)11)11)12)13)13)14)14)15)15)16)16)17)17)行李到达时间：LUGGAGE ARR.TIME :行李件数：NO. OF LUGGAGE :车号：CAR/VANNO. :司机签字：DRIVER SSIGN :领队签字：T/L SIGN :行李员：HANDLED BY :叫早时间：WAKE UP TIME :下行李时间： LUGGAGE DOWN TIME行李件数： NO. OF LUGGAGE :车号： CAR/VANNO.:司机签字： DRIVER SSIGN :领队签字： T/L SIGN :行李

16、员： HANDLED BY :出发时间：DEPARTURE TIME :ROOM NO.PIECES INDELIVERED BYPIECES OUTCOLLECTED BY1234567891011121314151617行李寄存单FO4.17LUGGAGE CLAIMNo：姓名Name日期 Date描述 Description房间号码Room No.客人签名Guest Signature服务员署名Concierge Signatureh#meDateTime行李寄存单LUGGAGE CLAIMNo:姓名Name日期Date描述Description房间号Room No客人签名Guest S

17、ignature服务员署名Concierge Signature日付时间DateTimeFO4.18本人授权xxxx酒店礼宾部为我买如下药品:由此而产生的任何副作用，沈阳黎明国际酒店礼宾部将不予承担任何责147任。特此声明。日期：房号 ：宾客签字：经办人 ：I accept that Shenyang Sunrise International Hotel buy the following medicine:Understanding that the Shenyang Sunrise International Hotel no responsibility for any side ef

18、fects that this medicine may have.Date : Room No : Guest Signature :Staff : 第三节商务中心与总机工作表格总机叫醒服务登记表FO4.19MORNING CALL RECORD FORMDATE:NAME :PECIAL5： 005 : 305: 456 : 006: 156: 306 : 457 007 157 307 458 : 008: 158: 308: 459： 009: 3010： 004: 455: 159: 159: 45PECIAL149FO4.20日期:DATE :免打扰记录单DND FORM房间号码R

19、OOM NO.客人姓名GUEST NAME开始时间STARTING TIME结束时间FINISH TIME事由REASONS经办人HANDLEDBY取消人CANCELLEDBYFO4.21团队电话线控制单GROUP TELEPHONE LINE CONTROL SHEET团队名称GROUP NAME需要时间TIME TO BE NEEDED房间号码ROOM NO.通知时间TIME通知人INFORMER登记人姓名SIGNATURE备注REMARKS151FO4.22FO4.23酒店办公室长途电话交送表格ADMINISTRATION TRAFFIC SHEET单据号码VOUCHER NUMBER分机号码EXTENTION NUMBER姓名NAME部门DEPT国家COUNTRY电话号码TELEPHONE NUMBER所需时间DURATION总计收费TOTAL CHARGES制表人日期总数PREPARED BY : DATE : TOTAL :DATE :TOTAL :散客电话组别修改登记表TELEPHONE LEVEL CHANGE RECORD FORM FOR FIT日期房间号码客人姓名开线时间通知人话务级别备注日期恢复时间通知人备注DATEROOM NO。GUEST NAMETIMEINFORMERLEVELREMARKSDATETIMEINFORMERREMARKSFO