酒店服务指南

1、第一页精致源于细节的雕琢，品味臻于精致的追求，格兰云天国际酒店为您塑造高品质、高品位、高雅的精致生活空间，从环境到服务全面铸就精英的生活方式与形态。无数忙碌都市人，穿行于浮华的都市，游离于灯光交错的街道，港湾铸就了心灵的归宿，成就了心境的升华，格兰云天国际酒店致力于为您营造一个温馨、品味、细腻的心境升华般的精英生活港湾。Refined from the details of craftsmanship,high-quality are reaching the pursuit of Grand Skylight International Hotel in shaping the intern

2、ational guests with high quality,high grade,sophisticated and elegant living space,full cast from the environment to service the elite way to life and form. Numerous busy city people,walk through the vanity of the city,separated from the street lights staggered,forged the soul of the destination har

3、bor. achievement of the mood of sublimation, Grand Skylight International Hotel is busting international city of people to create a warm, grade,delicate sublimation of the fine harbor of mind.第二页尊敬的宾客： 感谢您光临乌海格兰云天国际酒店！ 我们专注于为您创造轻松自然、温馨舒适的宜人环境，让您真切体验令您焕发身心的格兰云天式生活方式。 我们真诚地向您展示格兰云天的独特魅力和鲜明个性，并以卓越的服务，让

4、您沉醉于家人般的体贴和挚友般的关怀。 同时，我们衷心祝愿您尽享身处格兰云天的每时每刻，无论何时何地，格兰云天期盼与您再次相逢！ Dear guests: Welcome to Grand Skylight International Hotel Wuhai. We specialize in providing you a relaxed,warm,comfortable and pleasant environment, allowing you to truly experience the Grand Skylight lifestyle and make your body and s

5、oul refreshed. We would like to present you the unique charm and distinctive advantage of Grand Skylight and bring you the warmth of family and friend care with our excellent service. Meanwhile, we sincerely hope you enjoy every moment in Grand Skylight. Wherever you go and whatever you do, Grand Sk

6、ylight will be right here waiting for you . 总经理 General Manager第三页品牌介绍 BRAND INTRODUCTION精尚沉敛 尊贵优雅 温润于心 细腻入微格兰云天国际酒店是深圳格兰云天酒店管理公司旗下顶级品牌。我们致力于为追求生活品质的宾客度身定制典雅精致的生活享受，竭力铸造精致、精品、精英的生活方式。秉持“温润于心，细致入微”的服务理念，雕琢品质，精于细节，并将精致服务的内涵传递至每一个细节，给宾客愉悦极致的享受。Delicate Elegant Refreshing ConsiderateGrand Skylight Inter

7、national is a top brand under Shenzhen Grand Skylight Hotel Management Co.,Ltd.We are committed to customizing an elegant and delicate life space for the guests in pursuit of life quality, allowing the guests to experience an exquisite elite lifestyle. Upholding the service concept of “warm your hea

8、rt and elaborate every detail”, we focus on the quality improving and detail crafting and strive to permeate the exquisite connotation into particulars,enabling the guests to achieve the ultimate enjoyment of pleasure.第四页酒店服务HOTELSERVICES宾客服务中如需帮助请拨分机“0”宾客服务中心秉承格兰云天服务理念，为您提供畅捷、超值的“一站式”服务，让您的商旅巨停倍增舒适

9、与方便。GUEST SERVICE CENTERPlease dial “0”for help.Adhering to the internationals brand service concept of Grand Skylight, our Guest Service Center will offer you convenient and guest-oriented”One-Stop”service to make your stay with us more comfortable and enjoyable.万能插头及变压器本地电压为220福特。如需万能插座及变压器，请与宾客服务

10、中心联系。CONVENIENT RECEPTCLE ADAPTER AND TRANSFORMERThe local voltage is 220 volts. For the convenient receptacle adapter and transformer, please contact the Guest Service Center.空调所有客房均有单独的调温器，可方便您随时调节房间温度。如需进一步协助，请与宾客服务中心联系、AIR CONDITIONINGAll guest room are individually air conditioned to enable adj

11、ustment of room temperature at your convenience, please contact the Guest Service Center for further assistance.宽频互联网酒店每一间客房均配有宽频上插头。互联网使用咨询，请与宾客服务中心联系。BROADBAND INTERNETEach room is equipped with a broadband Internet access plug. For Interner use consulting, please contact the Guest Services Center

12、.无线上网服务酒店的客房、宴会厅、会议室、大堂及餐厅均设置了无线上网设施，客人可通过手提电脑等电子产品轻松上网、WIRELESS INTERNET ACCESSThe guest rooms , banquet halls,conference rooms, lobby and restaurants are all provided with wireless internet facilities,allowing the guests to conveniently surf the internet laptop computers and other electronic produ

13、cts.洗衣服务提供洗衣和熨烫服务，如果酒店在中午11:00之前收到衣物，将会在当日19:00送回。加快洗衣服，衣服在4小时内送回，服务时间为08:00至16:00点，需另外加收50%加快洗衣服务。洗衣单和洗衣袋放置于客房衣柜里。LAUNDRY SERVICELaundry and ironing services are available.The clothes received before 11:00 will be sent back at 19:00 on the same day. The clothes will be sent back within 4 hours in c

14、ase of an express laundry service, which is available from 08:00 to 16:00 and for which 50% of service fee will be additionally charged.The laundry list and laundry bags are in your closet.递送服务酒店提供二十四小时服务，如有需要请联系宾客服务中心。我们可提供以下物品的递送服务：万能充电器、变压器、接线板、取暖器、婴儿床、花瓶、指甲刀、剪刀、加床、各种枕头、毛毯、被子、烫斗、烫斗板等。DELIVERY SER

15、VICE24-hour service is available.The delivery of the following items is of offered : universal charger,transformer, wiring board, warmer, baby bed, vase, nail clipper,scissor,extra bed ,various pillows, blanket, quilt,iron,etc.Please contact the Guest Service Center.紧急事件如有紧急事件发生，请与宾客服务中心联系。EMERGENCY

16、If an emergency happens, please contact the Guest Service Center.机场接送服务如需机场接送服务，请提前与礼宾部联系。AIRPORT SHUTTLE SERVICEFor airport shuttle service, please contact the Concierge in advance.租车服务酒店备有豪华轿车、巴士及其他多种车型，并拥有专业的驾驶员。如需租车服务，请与礼宾部联系。CAR RENTAL SERVICEThe hotel can offer luxury cars,buses and many other

17、 vehicles and have professional drivers. For car rental service ,please contact the Concierge.行李服务如需行李搬运及寄存行李，请与礼宾部联系。LUGGAGE SERVICEFor handing and storage of luggage, please contact the Concierge.无烟楼层在客人入住酒店时，可要求安排无烟楼层。如果您需要换房，请与前台联系。NON-SMOKING FLOORThe guest can request to be arranged on the non-smoking floor when checking in. For room change,please contact the Front Desk .外币兑换如需外币兑换人民币，请与前台联系。FOREIGN CURRENCY EXCHANGEFor foreign currency exchan