县区教育体育局信访工作方案

1、2012年度县区教育体育局信访工作方案一、指导思想以邓小平理论和科学发展观为指导，以我区政治文明“三大举措”为统领，紧紧围绕全区主体多元教育改革发展大局，深入贯彻落实信访条例，以杜绝集体访、越级访、重复访和异常访为工作重点，不断提升信访工作整体水平；狠抓初信、初访处理，加大矛盾排查力度，切实把群众反映的问题解决在萌芽状态；加强督查，努力规范信访秩序，解决群众合理诉求；以“非正常上访”集中整治为重点，探索建立信访工作长效机制，为争创教育改革实验先进区，办人民满意教育创造良好的社会环境。二、工作目标积极做好信访积案的处理稳定工作，全年信访工作实现“零越级上访”目标任务，确保教育系统内部稳定。三、工

2、作重点（一）抓机构建设为进一步畅通信访渠道，形成强有力的信访工作网络，区教体局将调整信访工作领导小组，设立举报电话，各校（园）也要加强信访机构建设，按照信访稳定工作“只能加强，不能削弱”的要求，高度重视信访稳定工作，成立由校长（或支部书记）任组长的信访工作领导小组，设立一名信访（综治）信息员。（二）抓宣传教育继续学习宣传贯彻国家、省、市、区有关信访方面的法律法规，把握正确舆论导向，积极引导群众理性合法地反映诉求，自觉维护信访秩序。负责信访工作的人员，更要加强学习，提高办理信访工作的业务技能，做到爱岗敬业，忠于职守，无私奉献，推动信访工作再上新台阶。（三）抓信访源头基层学校、幼儿园是许多信访问题

3、发生的源头。要继续加大校务公开制度、重大事项集体研究科学决策制度，进一步加强反腐倡廉制度建设，严禁因评优、晋级、提干、分班、收费等引起的上访事件发生；要加强师德建设，规范教师从教行为，严禁体罚变相体罚学生，严禁收费补课及其他乱收费现象发生，严禁在公共场合及网络发布不健康、不负责任言论；要加强学校日常管理，避免因管理不当而引起的信访事件发生。信访工作人员，要发扬密切联系群众的优良传统，经常深入实际调查，发现和掌握群众关注的热点、难点，能解决的要尽快解决，不能解决的要讲清道理，说明原因，并及时向上级汇报，要通过艰苦细致的工作变群众上访为干部下访，控制信访事件上升的趋势。要认真分析信访源，继续深入开

4、展矛盾纠纷排查化解工作，把“化解”和“解决”作为重中之重。加大推动解决重点信访突出问题的力度，加大市长（区长）热线办理力度，注重从举报电话和市长（区长）热线反映的一般问题中，找出带有倾向性、苗头性的问题；对有可能引发集体访的问题和矛盾进行摸底排查，做到及时发现，及时研究，及时化解，把矛盾和问题解决在萌芽状态。对重点人员必要时采取人盯人的方法，同时做好信息及矛盾排查上报工作，及时反馈信息，跟踪问效，严禁发生越级等非正常上访。（四）抓初信初访要认真负责办理群众（家长）来信，文明热情地接待群众（家长）来访，尤其要加强初信、初访和初电的接待受理工作。有群众来信来访，要按照“谁主管，谁负责”和“分级负责

5、，归口办理”的原则，做好登记，及时办理。对信访人的合理要求，要从关心和爱护的角度出发，尽力帮助解决，避免重复信访；信访人的要求不合法或反映的问题与事实不符，要通过耐心细致的解释工作，使上访群众心服口服，防止矛盾激化，不要因处置不当而造成越级信访。（五）抓非正常访要把预防和处理非正常访作为信访工作的重点。对信访老户认真梳理，摸清底数，建立档案，区别不同的情况，有针对性地做工作，提高工作效率。对清理出来的老问题一律实行“回头看”，凡是能进入复查复核程序的，一律引导信访人进入并走完程序，达到三级终结目标。对群众上访特别是集体上访反映的问题，积极开展教育解释工作，引导信访人，理智地对待问题，在政策许可

6、范围内给予答复和解决。发生非正常访，学校校长要亲自过问，积极、及时配合区教体局处理，严格执行政策，避免事态扩大。（六）抓制度建设一是坚持领导接待日和阅批群众来信制度。二是完善矛盾纠纷排查调处制度，经常召开矛盾纠纷排查调处会议，坚持信访事项调度和交办案件制度。三是抓好初信、初访处理，坚持信访事项定期分析和“会诊”制度。四是实行领导包保责任制，做到包调查、包处理，保证把上访群众稳控在本系统内。（七）抓责任追究对处理信访问题不力，造成严重后果的，将严格按照有关文件对有关人员进行责任追究。tkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7

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