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1、intel internal training consultant sales module 顾问式销售 copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 2 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 3 intel c
2、onfidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 4 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 5 intel confidential copyright intel corporation 19
3、99. third-party brands and names are the property of their respective owners. 6 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 7 intel confidential copyright intel corporation 1999. third-party brands and names are the p
4、roperty of their respective owners. 8 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 9 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 10 int
5、el confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 11 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 12 intel confidential copyright intel corporat
6、ion 1999. third-party brands and names are the property of their respective owners. 13 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 14 intel confidential copyright intel corporation 1999. third-party brands and names a
7、re the property of their respective owners. 15 intel confidential 表现有兴趣去了解客人的需要 提问的问题要恰当 因应客人感兴趣的解决方法,提供有关的参考资料 针对客人的需要,将有关的专业术语,翻译成客人能 明白的词语和表达方式 挑选合适的解决方法,以满足客人现在和将来的需 要 向客人推荐解决方法的特色和效益 配合提出的解决方法,向客户讲解有关的支援和售 后服务及提供参考资料 表现忠诚和诚实 copyright intel corporation 1999. third-party brands and names are the
8、 property of their respective owners. 16 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 17 intel confidential 解决问题 的态度 copyright intel corporation 1999. third-party brands and names are the property of their respective o
9、wners. 18 intel confidential 双赢的心态 解决问题的心态 建立互信 挖掘客户需要 copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 19 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 20 inte
10、l confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 21 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 22 intel confidential copyright intel corporati
11、on 1999. third-party brands and names are the property of their respective owners. 23 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 24 intel confidential copyright intel corporation 1999. third-party brands and names ar
12、e the property of their respective owners. 25 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 26 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owner
13、s. 27 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 28 intel confidential 考虑客人关心的问题 将这些问题写成口语化的句子 预备合适的答案 向客人提出事先准备的问题 核对这些问题是否等同客户关心的问题 询问客户是否有未提出的问题 回答所有提出的问题 copyright intel corporation 1999. third-party brands and n
14、ames are the property of their respective owners. 29 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 30 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respectiv
15、e owners. 31 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 32 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 33 intel confidential copyrigh
16、t intel corporation 1999. third-party brands and names are the property of their respective owners. 34 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 35 intel confidential copyright intel corporation 1999. third-party brands and names are the property of their respective owners. 36 intel confidential co
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